Trusted Agent profile · Brentwood

Beresfords Brentwood reviews

4.7

★★★★★ Excellent

890 reviews across 2 platforms

226 Hutton Road, Shenfield, Brentwood, CM15 8PA

Part of Beresfords, see every office.

Beresfords's office in Brentwood, at 226 Hutton Road, is rated 4.7 out of 5 across 890 reviews on two platforms, including 138 Google reviews rated 4.8.

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4.8 / 5

138

Reviews on Google

This office

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752

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Brentwood office, from every platform, shown as written. First names only.

5/5

Google

Abby has been really helpful. My Daughter is purchasing a property as a first time buyer and has been pleased with the help and guidance.

Diane · 14 February 2026

Agent replied · 14 April 2026

Many thanks Diane for your 5 star award for Abby from our Shenfield office. Abby works hard to provide the best possible customer care and will be pleased to know your daughter has been impressed with the level of service she has provided. Your kind comments are much appreciated, we wish your daughter many happy years in her first home. Alison Horsley, Customer Care Director.

5/5

Google

Exceptional Service from an Efficient Estate Agent! I recently had the pleasure of working with Dan during the process of purchasing a property, and I must say, the experience exceeded all expectations. From the initial inquiry to the final closing, Dan proved to be not only highly efficient but also remarkably wonderful to deal with. One of the most striking qualities of Dan was his responsiveness. No matter the time of day or the complexity of the question, he was always prompt in his communication, ensuring that no query went unanswered and no concern lingered unresolved. This level of attentiveness instilled a sense of confidence and trust throughout the entire process.

Stevie · 12 March 2024

Agent replied · 11 June 2024

Thank you Stevie for the great review for Dan who is based at our Shenfield office. I am pleased you were impressed with the level of service received as Dan prides himself on the quality of his customer care. He will guide and support, from the first point of contact through to exchange and completion, keeping in regular contact with all relevant parties. Dan will appreciate your 5 star award and positive comments and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

5/5

Trustpilot

Beredford is amazing

Our experience with Beresford has been such an easy journey, Danny was super efficient with our enquiries and was very professional. We let Danny know that this was our first move, and he's been nothing short of patient and understanding with us. We've bombarded him with questions and Danny always responded to us quickly. We met with Eleanor on the day of the viewing and Eleanor was super friendly, and also extremely knowledgable with the property and gave us the reassurance we needed. Thanks guys! It's been great working with you :)

Ms · 5 March 2024

Agent replied · 10 June 2024

Hi MaggieThanks so much for taking time out to provide your detailed feedback. I was pleased to read that Danny and Eleanor have been professional and supportive throughout your lettings journey. I know that they will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

Abby has been great from the start. She has been keeping us updated and in the loop with all steps throughout the process. :)

Sarah · 14 February 2026

Agent replied · 14 April 2026

Many thanks Sarah for posting your 5 star award for Abby from our Shenfield office. Abby is dedicated to providing the best possble customer care and will appreciate you sharing your experience. Alison Horsley, Customer Service Director.

5/5

Google

We have just sold and brought through Beresfords and Dan and the team were incredibly helpful throughout the entire process. We can’t thanks them enough and really appreciate all of their efforts to get us through the process. Highly recommend.

Michael · 14 September 2025

Agent replied · 13 November 2025

Hi Michael, Many thanks for the 5 star award for Dan and his team at our Shenfield office. The team work hard to provide the best possible customer experience and will be … More

5/5

Google

I recently had the pleasure of working with Adam Johnson, and I couldn't be more satisfied with the experience. Adam was not only extremely helpful but also incredibly approachable throughout the entire process. His professionalism and attention to detail made everything run smoothly. Most importantly, Adam played a crucial role in helping me close the deal. He provided clear guidance, offered valuable insights, and ensured that everything was handled efficiently.

Renju · 21 August 2024

Agent replied · 24 August 2024

Hi Renju I am pleased that you had a positive experience when dealing with Adam recently. He has worked for our company for many years and it's great his professionalism and attention to detail stood out. I am pleased that you have had a positive experience of dealing with us. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Rylie and her team made the whole…

Rylie and her team made the whole process of letting out my property seamless , with great communication, regular updates and advice. An all round pleasant experience

Lee · 11 January 2026

Agent replied · 25 January 2026

Hi Lee Thank you for posting your recent feedback. I was pleased to read that Rylie provided a great service and was able to assist you in making the whole process of renting out your property a much easier one. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Eleanor was amazing!

Eleanor was amazing throughout the whole process. Made it so easy for us. Highly recommend. Asset to Berefords. Thank you so much.

Stelios · 22 February 2026

Agent replied · 25 February 2026

Hi Stelios Thank you so much for providing us with your feedback, I was pleased to read that Eleanor in our Brentwood lettings team provided you with an efficient and professional service during your recent dealings with her. It's great that you would not hesitate in recommending us to others and we all appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Chris and the team has been super…

Chris and the team has been super helpful from the start, with 4 week turnaround from enquiry to a tenant moving in.

Elliot · 21 February 2026

Agent replied · 25 February 2026

Hi Elliot Thank you for posting your recent review. It's great that Chris and the rest of the lettings team provided a swift and efficient service during your recent search to find a suitable tenant. We look forward to continuing our working relationship with you and thank you for your 5-star rating. Steven Bond Managing Director - Residential Lettings

4/5

Trustpilot

William was polite

William was polite, respectful and i had no issues with him being in my home. Beresdords on the whole are always polite and deal with matters effectively and quickly.

Anita · 22 December 2025

Agent replied · 25 December 2025

Hi Anita, Thank you for your feedback. I know that William will be grateful for your kind words and 4-star rating regarding his recent visit to your home. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Staff support

Lauren has been the most helpful supportive and knowledgeable person I have ever come across in the many companies I have dealt with in trying to sort my late father’s estate. She is upbeat and sincere. A true credit to your company. And because of her I am more than likely put the sale of my rental properties in your hands.

Lisa · 22 December 2025

5/5

Trustpilot

Nice fast service no messing around

Nice fast service no messing around! Chris Mitchell is the man

Bobby · 14 May 2026

Agent replied · 6 June 2026

Hi Bobby Thank you for providing us with your recent review. It was great to read your comments regarding Chris from our lettings department in Upminster. I am pleased that he provided you with a fast and efficient service and I know he will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Abby has been very helpful in arranging viewings and chasing enquiries.

Mattjegan · 13 May 2026

Agent replied · 13 October 2026

Many thanks Mattjegan for the 5 star award and kind comments for Abby from our Shenfield office. Abby will be pleased to know you were impressed with the service she provided and look forward to assisting you again in the future. Alison Horsley, Customer Service Director

5/5

Trustpilot

Great ambassador for Beresfords

Rylie has been a great ambassador for Beresfords - pulling out the stops to secure me a new tenant. It wasn’t easy as we had a couple of false starts, both due to tenants changing their minds and in one case just simply not answering messages to chase progress. But finally Rylie found a family who loved my old home. She has been super efficient, helpful and supportive. When we met in person she was the model of a letting agent professional. New tenants due to sign contract in 2 days time - thanks to Rylie.

H&A · 23 January 2024

Agent replied · 10 June 2024

Thank you for taking time out to provide us with your feedback, having recently dealt with Rylie who works in our lettings department at Brentwood. I was pleased to read that she has been proactive in finding you suitable tenants and remained in contact throughout the process in a prompt, efficient and professional manner. I know she will be very grateful for your kind words, as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Professional customer service highly recommended

Professional and helpfull.The agent Gabby sent me an email regards the property and arranged a viewing for me. Her Collegue James was waiting for me. He show me the property and properly explained to me all details I need. I like this property, it is one bed flat with a perfect conditions to live. Fresh and decorated inside. Highly recommend agent Gabby and James from Beresford letting agency. They demonstrated excellent product knowledge during that visit, which helped me feel confident. Thank you so much for your professionalism!

Totka · 14 January 2024

Agent replied · 10 June 2024

Hi Totka,Thanks so much for providing us with your detailed feedback following your recent dealings with our lettings department in Chelmsford. I was pleased to read that you felt the team demonstrated excellent product knowledge and remained professional throughout. I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Google

Many thanks Adam for your time and expertise in finding the right tenant for my flat. It has also been a pleasure visiting your office in Brentwood where your staff have been helpful, happy and hardworking. Margaret Warman

Margaret · 14 September 2025

Agent replied · 13 November 2025

Hi Margaret Thank you for leaving your recent feedback. I was pleased to read that Adam and the rest of his lettings team in Brentwood have been able to assist you … More

5/5

Trustpilot

Professional, friendly and timely

All interactions with Ross have been professional, friendly and timely. Ross always responds with information and useful guidance, and ensure that deadlines are not missed. Where we have sought his advice, he replies quickly and in detail. It is a pleasure to work with Ross.

John · 8 August 2026

Agent replied · 25 September 2026

Hi John Thank you so much for providing us with your feedback regarding the service you have received from Ross who is part of our renewals team. It was great to read that he keeps you fully up to speed, and is informative and swift in his responses to any queries and questions you may have. I know he will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Great Service

My wife and I had a lovely viewing with Riley, who was friendly and was honest in answering all the questions we had. We didn't feel we had to hurry and leave - both Riley and the tenant made us feel welcome and it was one of the easiest viewings I have had in recent memory. Riley is a lovely person and we both enjoyed our viewing with her - credit to her and Beresfords! :)

Gift · 11 March 2024

Agent replied · 10 June 2024

Hi GiftThanks for your positive feedback following your recent dealings with Riley. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

I want to say a big thank you to Kate…

I want to say a big thank you to Kate Butler, Senior Inventory Clerk at Brentwood Beresfords. Having to sadly go through an eviction with our tenants, Kate made the process go as smoothly and calmly as possible on the day. She took the time out to answer all my questions and was massively helpful. I would also add that people often wonder why bother having managing agents for a tenancy - I would highly recommend as when things go wrong, that's when you're really grateful for their knowledge and expertise to help through the trickier situations.

David · 2 December 2023

Agent replied · 10 June 2024

Hi David,Thank you so much for taking the time to provide your detailed feedback. I am pleased that Kate was able to assist you effectively during a challenging situation. I am also pleased that you recognise the genuine benefits of using a reputable letting agent to manage the property from start to finish. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Geraldine was fantastic

Geraldine was fantastic. Great attitude and very professional

Bujar · 15 May 2026

Agent replied · 6 June 2026

Hi Bujar Thank you for your recent review. I know that Geraldine will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Difficult tenant sorted

I had an issue with a difficult tenant and the help I received from Kate and Hannah at Beresford, Brentwood was outstanding. Hannah was responsible for maintaining contact with the tenant following the issue of a section 21 notice. She showed real professionalism despite dealing with an extremely obdurate individual. Once I had possession of the property Kate was my go to person to get trades in to repair and clean it. She organised everything which took all the stress away and the property was handed over in excellent condition and re-rented within two days of marketing

AJS · 19 November 2023

Agent replied · 10 June 2024

Hi Andrew,Thank you for taking the time to provide us with your feedback. I am pleased that both Kate and Hannah assisted you with a difficult situation and that their involvement took a lot of the stress away from yourself. I am pleased that in the end your property was returned in excellent condition and it is great that we found a new set of tenants for you within a couple of days of the property being re-marketed.Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

I recently used Beresford Letting…

I recently used Beresford Letting Agency and couldn't be happier. Their team was professional, efficient, and truly dedicated to meeting my needs. Their exceptional customer service, transparency, and attention to detail made the entire process stress-free. Everything was clearly explained from the start of my journey. Beresford Letting Agency exceeded my expectations and made putting my property on rental a seamless experience. Highly recommended!Kris Murrells ⭐️⭐️⭐️⭐️⭐️James Annetts ⭐️⭐️⭐️⭐️⭐️Abby Johnson ⭐️⭐️⭐️⭐️⭐️

Sunil · 12 June 2024

Agent replied · 24 August 2024

Hi SunilI really appreciate you taking the time to provide such detailed feedback following your recent dealings with our lettings department in Chelmsford. It's great that you found the team professional and efficient and that overall they exceeded your expectations. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings

5/5

Google

The Renters' Rights Act (which is now law) is an absolutely massive piece of legislation which Beresfords has simply absorbed into its already super-efficient and professional service. I am fully reassured that Beresfords has dotted all the is and crossed the ts on my behalf which is a great reassurance in an increasingly legislative and complex sector of the housing market. I would not be without them!

Laura · 14 February 2026

Agent replied · 11 June 2024

Hi Laura Thanks for providing your feedback following your recent dealings with us. I am pleased that you found the approach of our staff both professional and efficient. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Exceptional Experience with James Annetts of Beresfords Group

My recent interaction with James Annetts, Letting Consultant of Beresfords Group during my property application process in Chelsford was nothing short of exceptional. James exhibited a remarkable level of professionalism, expertise and dedication to ensuring a seamless and stress-free application. His clear and transperant communication, prompt responses to inquiries, and expert guidance has been invaluable during the process so far. In summary, James Annetts has exemplified the highest standard of service at Beresfords group, making the entire rental experience not only efficient but also enjoyable. I wholeheartedly recommend their services, especially those provided by James, to anyone seeking a top-tier letting agency experience.

Ikenna · 3 November 2023

Agent replied · 10 June 2024

Hi Ikenna,We really appreciate your feedback. So pleased that you were impressed with the services offered throughout your transaction, especially from James. It's great that you would recommend us to others. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

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