Beresfords Country & Village South reviews in Essex

Hi Pavel So pleased that your recent experience when dealing with us was very positive and I know that our lettings team in Ingatestone will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

Hi Annette, Thank you for taking the time to post your 5 star award for Paul and his team at our Ingatestone office. The team are all dedicated to providing the best possible customer care, from the first point of contact through to exchange and completion. They will guide and support throughout the journey, keeping all parties regularly updated. Your kind comments and recommendation are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Martin, Many thanks for the 5 star award for the team at our Ingatestone office. I am pleased you were impressed with the service received and thank you for sharing your experience. I do understand your frustration with regards to the other offer which we received shortly after your own was accepted. We have a duty to put forward any formal offers to our sellers and it is ultimately their choice when deciding which purchaser to go with. Their decision will usually be based on amount offered and the purchaser’s buying position. Unfortunately, on this occasion the other offer was substantially higher, thus resulting in an increased offer from yourselves to secure the property. Alison Horsley, Customer Services Manager

Hi Edward, Thank you for taking the time to share your experience regarding the service you received at our Ingatestone office. The team works hard to provide the best possible customer care and will appreciate your 5 star award and kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Many thanks for the positive feedback and 5 star review. Paul and Steve at our Ingatestone office are committed to offering the best possible customer service and will appreciate your kind comments. We look forward to assisting you again in the future. Alison Horsley Customer Services Manager

Hi Rebecca, Many thanks for the 5 star review for the team at our Ingatestone office. They work really hard to provide the best possible customer care and will appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Dear James Many thanks for the 5 star review and positive comments for our office in Ingatestone. I am pleased that you were impressed by the level of service provided by the team and appreciate you taking the time to share your experience. Alison Horsley, Customer Services Manager

Hi Julia, Thank you for taking the time to post your 5 star award for the team at our Ingatestone office and in particular Kirstie, from Head Office, who was responsible for the progression of your transaction. With many years of experience, you will have been in very safe hands and we hope we can be of further assistance in the future. Alison Horsley, Customer Service Manager.

Hi Onekcin, Many thanks for the 5 star award for our Ingatestone office. I am pleased you were impressed with the service received and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Victoria, Having seen your recent 1 star review for our Ingatestone office, I am naturally concerned and disappointed. I note you haven’t left any comments relating to your review and can only assume it is regarding your recent valuation request for the annexe adjoining your property? Having spoken to our Branch Manager, I reiterate the advice he gave to you at the time. The annexe has no residential usage, confirmed by the local authority, and therefore we are unable to value at this time. Once you have gained consent for change of use, we would be more than happy to oblige. Should you wish to discuss this further with me, please contact me on a.horsley@beresfords.co.uk. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Billy, Thank you for the 5 star award for our Ingatestone office. I am really pleased you were impressed by the level of service provided and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Harry, Thank you very much for taking the time to post your 5 star award for the sales team at our office in Ingatestone. I am really pleased that your experience was positive as the team works really hard to deliver the best possible customer service. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Mr Jenkins, It is very disappointing to see your 1 star review. Having checked our entire database, I am unable to locate a record for you. If we have assisted you as a customer in any respect, and you have a genuine criticism, please feel free to contact me with more information whereupon I will be more than happy to investigate your concerns in more detail. a.horsley@beresfords.co.uk Alison Horsley Customer Services Manager, Residential Sales