Every review we hold for the Essex office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently purchased a house in Stondon Massey with the help from Beresfords. We mainly dealt with Joe Pammen , he really is a genuine lovely guy, was so accommodating on extra viewings my and my extended family wanted on the property - never too much trouble, sometimes at quite short notice. Always kept us up dated on the process and very helpful with the many questions about the property we had. Thanks Joe, was a pleasure dealing with you. Dave & Tina Miles
Tina · 1 April 2026
Agent replied · 22 April 2026
Many thanks Tina for the positive feedback for Joe who is based at our Ingatestone office. Joe prides himself on the quality of his customer care and will do all possible to accommodate his clients. He will guide and support throughout the process, keeping in regular contact through to exchange and completion. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
GoogleI couldn’t recommend Beresfords enough, from enquiry to exchange and beyond the level of service has been second to none. Joe is a credit to the company and made our experience of purchasing our first home memorable.
Harry · 15 April 2026
Agent replied · 22 April 2026
Many thanks Harry for the 5 star review for Joe who is based at our Ingatestone office. Joe is dedicated to providing the best possible customer care and will guide and support from the first point of contact through to exchange and completion, keeping all parties regularly updated. Your kind comments and recommendation are much appreciated. We wish you many happy years in your new home.
Alison Horsley, Customer Service Director
★★★★★ 5/5
GoogleThanks to Stacey Gill at Beresfords Ingatestone, who is simply excellent, providing a first-class service. Stacey listened to my requirements (so refreshing) and motivated me to view and find a perfect property in no time at all. Highly recommend this agent.
Julie · 26 February 2026
Agent replied · 26 March 2026
Many thanks Julie for the fantastic feedback for Stacey who is based at our Ingatestone office. Stacey works hard matching people to suitable property and will remain on hand, guiding and supporting once a sale is agreed. She will very much appreciate your 5 star award and kind recommendation.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
GoogleI cannot recommend buying a house via Beresfords Ingatestone( and in particular Joe Pammen ) enough. We were quite lucky with our transaction, but on the occasions where there were a few complications, Joe was fantastic at keeping in contact with us and seller, and went above and beyond to make sure that everything happened smoothly. We viewed several houses and found Joe to be the most helpful with the perfect balance of showing us around and letting us explore ourselves. A fairly stressfree experience from start to finish , thanks to Joe
Charlotte · 23 October 2024
Agent replied · 11 November 2024
Many thanks Charlotte for the fantastic review for our Ingatestone office and in particular Joe, your main point of contact. I am pleased to hear you were impressed with the level of service extended to you as I know how hard the team all work to provide the best possible customer care. They will do everything within their power to find our buyers suitable property to purchase and once a sale is agreed, their proactive approach in terms of follow up and overcoming any problems that may arise, will ensure a sale progresses to exchange and completion as smoothly as possible. Your 5 star award and kind recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleFrom the moment I walked through the door.. not wanting to sale my home.
I just burst into tears.. & that’s when I met Joe… for the first time.. he treated my with so much kindness & respect..& I can’t thank him enough for that. And from then on.
Paul or Joe was always on hand.. to guide me on.. what my next steps was.. I found them both to be…very helpful, knowledgeable & professional…
from start to finish
Janet · 4 November 2024
Agent replied · 11 November 2024
Hi Janet,
Thank you for taking the time to post your 5 star award for Paul and Joe who are based at our office in Ingatestone. Both pride themselves on the quality of their customer care, tailoring their approach dependent upon clients individual circumstances. I am sorry to hear about your own situation but pleased you found the service to be both considerate and professional.
We appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleI’ve been watching strictly, so in line with their scoring, it’s a 10 from Ken for Lauren and her colleagues for selling my late mother’s property. Lauren was mainly responsible for keeping me up-to date with what was happening and chasing …
Ken · 22 December 2025
Agent replied · 26 March 2026
Many thanks Ken for the great review for Lauren from our Ingatestone office. Lauren works really hard to match people to suitable property and once a sale is agreed, will ensure she proactively chases up with all relevant parties. Lauren … More
★★★★★ 5/5
GoogleMany thanks Lauren at Ingatestone for your concientious and dedicated work. Between you, us and our selling agent we all worked together keeping the solicitors on their toes and acheiving completion in record time!
A new chapter in our life begins!
Toni · 26 December 2025
Agent replied · 26 March 2026
Hi Toni,
Thank you for taking the time to post your 5 star award for Lauren at our Ingatestone office. It is pleasing to know you were impressed with the level of … More
★★★★★ 5/5
GoogleJoe was everything we needed in an estate agent. He was kind, considerate, supportive and patient. He remained consistent and he was honest, which was refreshing. Thanks Joe
Nicola · 1 April 2026
Agent replied · 22 April 2026
Many thanks Nicola for your 5 star award and kind comments for Joe who is based at our office in Ingatestone. Joe is considerate in his approach and will guide and support throughout the journey. He will appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
GoogleI couldn’t have asked for a better experience selling my property! Lauren kept me updated at every stage, handled viewings professionally, and made sure I felt confident throughout the process. Their personable approach and hard work really stood out. Highly recommended
Debbie · 26 November 2025
Agent replied · 26 March 2026
Many thanks Debbie for the great review for Lauren and the team at our office in Ingatestone. From the first point of contact, they will do all possible to find a suitable buyer and once a sale is agreed, will keep you updated every step … More
★★★★★ 5/5
GoogleLauren was really helpful when we bought our house, accommodating 2 initial viewings and 2 further viewings after having our offer accepted. She shared our questions with the seller and kept us informed of any responses and updates timely. …
Eleanor · 26 November 2025
Agent replied · 26 March 2026
Hi Eleanor,
Many thanks for your 5 star award for Lauren who is based at our Ingatestone office. Lauren prides herself on the quality of her customer care and will do all … More
★★★★★ 5/5
GoogleBeresfords have been very helpful, efficient and professional from start to finish in my experience of selling my parents property.
Thank you to Lauren Best, Paul Woods and the team who helped with the smooth sale.
Jane · 26 December 2025
Agent replied · 26 March 2026
Thank you Jane for your 5 star award for the team at our Ingatestone office and in particular Lauren and Paul, your main points of contact. It is pleasing to know you were impressed with how they dealt with the sale of your parents … More
★★★★★ 5/5
GoogleWe recently completed the sale of a property in Ingatestone through Paul Woods and the team at Beresfords. Paul valued the house and advised a date to market it with a buyer coming forward within 24 hours of that day. He was able to recommend local businesses for required maintenance before completion and kept us up to date with progress on the sale. Thank you to all who helped.
James · 20 December 2024
Agent replied · 10 January 2025
Hi James,
Many thanks for taking the time to post your 5 star award for Paul and his team at our Ingatestone office. With Pauls guidance, the team all work proactively to secure maximum interest and with their knowledge and expertise, are perfectly placed to overcome any issues that may arise as a sale progresses. I am pleased to hear they were able to assist you to a successful conclusion and hope we can be of further assistance in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleVery pleasant experience with a very approachable team. Lauren was our main contact who kept us updated throughout the process. She was also very useful in answering our questions and guiding us through each stage.
Sam · 26 December 2025
Agent replied · 26 March 2026
Many thanks Sam for the 5 star award for the team at our Ingatestone office and in particular Lauren, who assisted you through the process. Lauren is dedicated to providing the best possible customer care and will guide and support … More
★★★★★ 5/5
GooglePaul and the team at Beresford have been superb in their support for the sale of my mum’s house in Ingatestone. Professional, friendly, thorough and excellent communications.
Gemma · 26 February 2026
Agent replied · 26 March 2026
Many thanks Gemma for the great review for Paul and his team at our office in Ingatestone. The team are all dedicated to providing the best possible customer care, guiding and supporting from the first point of contact. They will appreciate your 5 star award and look forward to assisting you again in the future.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
GoogleAdam was very helpful and professional. The onboarding process was also simple with the support of the team.
Sonia · 1 April 2026
Agent replied · 22 April 2026
Hi Sonia,
Thank you for providing your recent review. It's great that Adam in our lettings team at Brentwood was efficient in assisting you with the onboarding process and that you felt supported throughout. I know the whole team will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleAbsolutely 5 star plus service from the Ingatestone Beresfords team! They went the extra mile every day for us. Every team member was truly efficient, professional and diligent at every point of a tricky sale. AND they are friendly and charming to work with, super patient, kind, and compassionate: always prompt in answering our calls and questions, and full of initiative and birght ideas when things were getting stuck. A special big thank you to Joseph and Lauren who got it over the line: their service was way above and beyond the call of duty. And gratitude to Paul who saved the day after a couple of other firms had really messed up the marketing: Paul got everything rolling again with realistic pricing and plenty of viewings. I cannot recommend this team of Estate Agents highly enough. If you want to sell your property, and be well supported by a great hardworking, friendly team - then Beresfords is the right choice. Super highly recommended.
Uma · 17 May 2025
★★★★★ 5/5
GoogleI recently bought a flat being sold by Beresfords. I couldn’t not ask for a better team. Thank you to Paul, Joseph, and the rest of the team during the process!
Meg · 26 October 2025
Agent replied · 26 March 2026
Many thanks Meg for taking the time to leave your 5 star award for the team at our Ingatestone office. It is pleasing to note you were impressed with the level of service provided and thank you for sharing your experience. We look forward … More
★★★★★ 5/5
GoogleThank you to Joe & Paul for selling our house so quickly which enabled us to buy our new home near the sea. Joe updated us in relation to 'the chain' regularly too. All in all, only a 2 1/2 month end to end experience so thank you again, it would not have been possible without you.
Carolyn · 2 December 2024
Agent replied · 8 December 2024
Thank you Carolyn for taking the time to post your 5 star award for Joe and Paul who are based at our office in Ingatestone. I am pleased to hear they achieved a quick sale for you, progressing the transaction swiftly and decisively through to exchange and completion. The guys are dedicated to providing the best possible customer care and will keep in regular contact, guiding and supporting throughout the process. Your positive comments are much appreciated, we look forward to assisting up again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GooglePaul and the team were amazing! They made what could’ve been a stressful process, very seamless and stress free. They kept us updated throughout and helped us every step of the way. I would only sell through Paul and the team in the future and would strongly recommend them to anyone looking to buy or sell!
Joe · 16 December 2024
Agent replied · 23 December 2024
Hi Joe,
Many thanks for the fantastic review for Paul and his team at our Ingatestone office. The team will do all possible to ensure the transaction goes through smoothly, guiding and supporting thorughout the journey. With many years of experience, they are perfectly placed to overcome any issues that may arise during the process. Your feedback and recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleAmazing service provided by Joe Pammen. He has been incredibly helpful and supportive throughout the entire process of finding and securing a new home for us. Thanks Joe!
Deborah · 26 October 2025
Agent replied · 26 March 2026
Hi Deborah,
Many thanks for your 5 star award for Joe who is based at our Ingatestone office. Joe works really hard to provide the best possible customer care, guiding and … More
★★★★★ 5/5
GoogleMany thanks to everyone at Beresfords in Ingatestone but particularly Paul Woods for their professionalism in selling our home near Blackmore in what was a tricky market. They did all the viewings - and there were lots - and were always on time and professional. Would definitely recommend them and use them again should we ever move.
Ruth · 28 October 2024
Agent replied · 11 November 2024
Many thanks Ruth for the great review for Paul and his team at our Ingatestone office. With many years in the industry, you were in very capable hands as Paul will do all possible to generate maximum interest and price for our sellers. He is also perfectly placed to overcome any issues that may arise during the progression of the sale to ensure the transaction goes through to completion. Your 5 star review and kind recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleLauren was the most helpful understanding and caring person as my purchase was not straight forward but Lauren and all her collages wore so helpful u could not get a better group of people to help u sell or purchase a property 10 out of 10 thank u all for your help
Tina · 7 January 2025
Agent replied · 10 January 2025
Hi Tina,
Thank you for taking the time to post your 5 star review for Lauren and the team at our office in Ingatestone. The team are dedicated to providing the best possible customer care, offering guidance and support as the transaction progresses, keeping all parties regularly updated. They will appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GooglePaul and his team in Ingatestone have been very professional and helpful. At a time when the housing market was not moving the team continued to make all efforts to sell our house. Joe has put in so much effort and nothing has been too much trouble for him. He is always polite and deals with everything in a timely manner. Thank you
Pauline · 25 April 2024
Agent replied · 23 August 2024
Thank you Pauline for your 5 star review and positive comments for the team at our office in Ingatestone. The team will do all possible to match potential buyers to our property and I am pleased to hear we were able to assist with your sale. They will guide and support as the transaction progresses, overcoming any issues that may arise whilst keeping all parties regularly updated. Thank you for sharing your experience, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleWe mainly dealt with Eleanor to sell our 4 bed house in Ingatestone and she was absolutely fantastic. We left her to it for the viewings that had been arranged and almost everyone made an offer at or above the asking price. And then during the actual sale process, she was extremely diligent about keeping us up to date, would always return calls promptly (if she wasn’t available), was happy to answer any and all questions, would contact/chase both parties solicitors when necessary without prompting and was always an absolute pleasure to deal with. I honestly couldn’t have asked for a better experience.
Emma · 31 January 2023
Agent replied · 31 May 2023
Many thanks Emma for the 5 star award for Eleanor who is based at our Ingatestone office. Eleanor works really hard to provide the best possible customer care, from the first point of contact through to exchange and completion. She will guide and support throughout the process keeping in regular contact with all parties. Thank you for sharing your experience, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
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