Trusted Agent profile · Esher
★★★★★
299 reviews across 2 platforms
53 High Street, Esher, KT10 9QS
Part of CHK Mountford Lettings, see every office.
CHK Mountford's office in Esher, at 53 High Street, is rated 4.0 out of 5 across 299 reviews on two platforms, including 108 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. CHK Mountford Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Esher.
The Trusted Agent 2026 results for CHK Mountford, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Esher office, from every platform, shown as written. First names only.
5/5
TrustpilotAntonio - highly professional
Thorough & exceptional customer service from Antonio. He swiftly arranged a viewing for us and was fantastic at keeping us up to date with any developments throughout our property search. Highly recommended!
5/5
GoogleHelpful, efficient and friendly service, I can recommend CHK Mountford.
Thank you Pierre for your 5* review and recommendation of our team. Best wishes Emma
5/5
GoogleGreat communication throughout and speedy progression!
Really lovely to read another 5* review. Your comments will be passed on to the team. Kind regards, Donna (Customer Relations).
1/5
Trustpilotanother letting agent that view tenants as being a lower class in society.
Yet another letting agent that view tenants as being a lower class in society. If you want to be treated with respect and have maintenance issues and contract negotiations handled professionally I would try someone else
1/5
TrustpilotTerrible experience
Terrible experience - arrogant, dishonest and just awful estate agents. They give the industry a bad name. I would go out of my way to avoid dealing with them in the future.
1/5
TrustpilotIf I could give them no stars I would!
If I could give them no stars I would!They ignore calls and emails, don't contact us back. We have ongoing issues for months which they have done nothing about. Avoid them at all costs!!!!
5/5
GoogleI have been delighted with the excellent, professional and efficient service provided by CHK Mountford. They have repeatedly managed to secure excellent tenants within a short timescale. I have also found all the staff to be exceptionally friendly and helpful.
5/5
TrustpilotIt’s been an absolute pleasure working…
It’s been an absolute pleasure working with James Setright so far…he knows his stuff and is passionate about property!
1/5
TrustpilotDisappointed with the customer service…
Disappointed with the customer service from J.D.Wood when things don't go well they won't help. Also their renewals dept is not good and their accounts dept is not well organised at present.Could do a lot better.
5/5
TrustpilotAmazing place!
Amazing place, great cocktails. Service perfect and good vibes
1/5
TrustpilotAbysmal service
Abysmal service. Lack of professionalism. Was promised the earth and then told to reduce my property price constantly to get a quick sale. Cowboy outfit posing as class Estate agents.
5/5
TrustpilotKelly and Nicole did a great job…
Kelly and Nicole did a great job reletting the flat … good focus and attentiveness … thank you
1/5
TrustpilotTerrible treatment
Terrible treatment. Violated part of the contract about the cleaning. The apartment is very dirty, on the balcony pigeon poo. I do not recommend working with them
1/5
TrustpilotTerrible treatment
Terrible treatment. Violated part of the contract about the cleaning. The apartment is very dirty, on the balcony pigeon poo. I do not recommend working with them
4/5
TrustpilotGreat local knowledge
Just spoken with Umar who was very helpful and knew the location inside out. This initial conversation has given me confidence and would definitely use again.
5/5
GoogleWe have had 16 years of outstanding service and remarkably not a single problem with any tenant. All the staff are helpful, charming and knowledgable. Gavin you are a Star!
1/5
GoogleRating only, no written review.
Thank you for your feedback and we’re sorry if you’ve had a difficult experience. We’d like to know more about this so please email us at review@countrywide.co.uk and we’ll happily look into this for you.
5/5
TrustpilotGreat caring
1/5
TrustpilotWish there was lower rating
Wish there was lower rating . Worst in the industry.
5/5
GoogleI had a fantastic experience working with CHK and found the team to be friendly, diligent and knowledgeable. I would highly recommend them.
1/5
Trustpilotabsolutely awful real estate agents
absolutely awful real estate agents. had a painful tenancy term. not returning my deposit. terrible people to deal with
5/5
GoogleI would have no hesitation in recommending CHK to anyone especially as there staff are very professional and friendly .
5/5
GoogleI recommend the lettings team in Esher without any hesitation. They are very knowledgable and professional.
5/5
TrustpilotDynamic
Dynamic, friendly & forward thinking agent - pleasure to work with
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: CHK Mountford, Esher won Trusted Agent.
Tell us what you need and we'll put you in touch. CHK Mountford Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Esher.
