Fewer than five reviews have been left on The Trusted Agent here in the last 24 months, so every review is shown.
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHave been really impressed with the personal agent with helping us find our potential new home. I've met the lovely Rosie a couple of times now and on both occasions Rosie has been very welcoming and made me feel at ease with viewing houses and answering any questions and giving us lots of information regarding the houses. I had to bring my children for one of the viewings and Rosie was so nice about it and made them feel welcome. Great house viewing thanks to Rosie. Thankyou!
Ellis · 7 October 2026
Agent replied · 14 October 2026
Dear Ellis,
Thank you so much for your wonderful review! We’re delighted to hear that you’ve had such a positive experience with The Personal Agent and, in particular, with Rosie. It’s lovely to know that she made you and your children feel so welcome and at ease during your viewings. We’ll be sure to pass your kind words on to Rosie. We really appreciate your feedback and wish you all the best with finding your new home!
Kind regards
★★★★★ 5/5
GoogleAbsolutely magnificent, if the star rating went to 10 I’d give an 11. Highly, highly recommend. Really friendly, VERY proactive, I can’t rate enough. Thank you for keeping me sane and helping to push through the sale of my new house. Forever grateful for your help! Sarah Goddard was simply outstanding, and Ray and Daniel acted as the BEST duo. All in all an unbelievable experience with this team and I wouldn’t hesitate to recommend
Lou · 14 September 2026
Agent replied · 14 October 2026
Hi Lou,
Thank you so much for your kind review.
Sarah, Ray and Dan are so pleased they got you into your dream home.
Welcome to Epsom.
Kind regards
★★★★★ 5/5
GoogleHighly recommend Dan! He has successfully sold my house twice and helped me purchase my new home. He is patient, hardworking, and incredibly diligent, always keeping me informed and supported throughout the process.
Beyond being a great estate agent, Dan takes the time to build genuine relationships with his clients, which makes a huge difference during what can often be a stressful experience. I wouldn't hesitate to use him again in the future.
Nathalie · 1 August 2026
Agent replied · 22 August 2026
Dear Nathalie,
Thank you so much for your wonderful review! We're delighted to hear that Dan has been able to support you not only with selling your home twice but also with finding your new one.
Buying and selling property can be a stressful experience, so it's fantastic to know that Dan's patience, dedication and commitment to keeping you informed made such a positive difference. Building genuine relationships with our clients is something we truly value, and we're so pleased this was reflected in your experience.
Thank you again for your trust and recommendation. We wish you every happiness in your new home, and if we can help you again in the future, we'll be here.
Kind regards
★★★★★ 5/5
GoogleI have found The Personal Agent to be very good and in particular their staff member Rosie.
Rosie has shown me around four properties so far and for each one she has been able to answer detailed questions about the property. Rosie is extremely professional and a great asset to them. I actually purchased my current property through The Personal Agent and they gave a flawless service then
Karen · 19 August 2026
Agent replied · 22 August 2026
We really appreciate you sharing your experience Karen, thank you
★★★★★ 5/5
GoogleA special thank you to Rosie today. I had a parcel delivered incorrectly to a property they have recently sold that was empty. My Dad stopped by the Personal Agent and Rosie very kindly offered to walk up with the keys and retrieve it for us. We are so very grateful for her kindness. It made a stressful situation easier. Thanks again.
Chloe · 14 September 2026
Agent replied · 14 October 2026
Hi Chloe,
Thank you so much for your kind words! We’re delighted Rosie was able to help and make a stressful situation a little easier for you. We’ll be sure to pass on your lovely feedback to her!
Kind regards
★★★★★ 5/5
GoogleDaniel has been great during the start of of moving process always on hand to answer any questions we have and has the knowledge of the industry to answer…it’s a pleasure to leave him in charge of showing people around our home knowing your in safe hands and always calls to tell you “its all locked up and viewings are completed “
Well done Dan and thank you for always being on hand to help and advise 5*
Spencer & Tina
Spencer · 8 August 2026
★★★★★ 5/5
GoogleWe had a really good experience with The Personal Agent. Ray Steward was very helpful and professional throughout the process and helped us get our flat sold in time. We really appreciated his support and would happily recommend him!
Elma · 30 September 2026
Agent replied · 14 October 2026
Hi Elma,
Thank you for taking the time to leave us such a great review. It’s fantastic to hear that Ray’s support and professionalism helped make the sale of your flat a smooth and timely one. Your recommendation means a lot to us, and we’ll make sure Ray sees your lovely feedback. Wishing you all the best with your next move!
Kind regards
★★★★★ 5/5
GoogleWe have had a very positive experience with the personal agent so far. Sarah has been great at handling our move. She responds quickly to emails and phone calls and has been very helpful, making the process much easier.
Amelia · 23 September 2026
Agent replied · 14 October 2026
Dear Amelia,
Thank you so much for your lovely review! We're delighted to hear that Sarah has been so helpful and made your moving experience easier. We'll be sure to pass on your kind words to her. We really appreciate you taking the time to share your experience and wish you all the best with your move!
Kind regards
★★★★★ 5/5
GoogleBrandon was also incredibly insightful and helpful in helping us find the right property for us, throughout he has been super quick and efficient and very open to us calling whenever if we had any further questions.
Harrison · 14 September 2026
Agent replied · 14 October 2026
Hi Harrison,
Thank you so much for your lovely feedback! We’re delighted to hear Rosie made your viewings such a positive and enjoyable experience. We’ll be sure to pass your kind words on to her!
Kind regards
★★★★★ 5/5
GoogleRosie was really lovely and professional. She showed us around the property very carefully, explained everything in detail, and was very punctual. We really appreciated her helpful and friendly attitude.
Acarlie · 16 September 2026
Agent replied · 14 October 2026
Hi Acarlie,
Thank you so much for your lovely review! We’re delighted to hear you had such a positive experience with Rosie. We’ll be sure to pass on your kind words.
Kind regards
★★★★★ 5/5
GoogleRosie was very friendly, calm and professional. The viewing was smooth and relaxed, and she made the whole experience very enjoyable. I also really liked the house Thank you, Rosie!
Angelo · 14 September 2026
Agent replied · 14 October 2026
Hi Angelo,
Thank you for your lovely review! We’re so pleased you enjoyed the viewing with Rosie and felt relaxed throughout. We’ll be sure to pass on your kind words.
Kind regards
★★★★★ 5/5
GoogleThe Personal Agent is always reliable, and Rosie is great at showing you round a house and talkign through the details.
James · 7 October 2026
Agent replied · 14 October 2026
Dear James,
Thank you so much for your lovely review! We’re delighted to hear that you’ve found the Personal Agent reliable and that Rosie made your viewing experience so helpful and informative. We really appreciate your kind words and will be sure to pass them on to Rosie and the team!
Kind regards
★★★★★ 5/5
GoogleBrandon was very helpful and showing 3 properties to us, all closely.
We may go back for second viewing for one of them.
Farid · 23 September 2026
Agent replied · 14 October 2026
Thats great to hear Farid, and please do not hesitate to contact Brandon should you wish to view again.
Kind regards
★★★★★ 5/5
GoogleSarah Goddard has been very helpful throughout my sale and has done a great job keeping both sides updated on all communications. Thank you!
Paula · 14 September 2026
Agent replied · 14 October 2026
Dear Paula,
Thank you for your kind words and trusting The Personal Agent with your sale. Sarah is over the moon to have gotten this over the line for you.
Kind regards
★★★★★ 5/5
GoogleRosie was really helpful answering our questions and showing us a couple of properties which we are seriously considering today
Steph · 30 September 2026
Agent replied · 14 October 2026
Thank you for sharing Steph, and for your 5-star review.
Kind regards
★★★★★ 5/5
GoogleJust wish to use this space to say thank you so much to Alice who has been brilliant dealing with all our property enquiries 🙏x …
Samira · 1 August 2026
Agent replied · 22 August 2026
Thank you for sharing Samira, Alice is always helpful and really appreciates you acknowledging this.
Kind regards
★★★★★ 5/5
GoogleRosie was a great agent - she was knowledgeable about the property and answered all our questions thoroughly.
Megan · 14 September 2026
Agent replied · 14 October 2026
Hi Megan,
It’s great to hear you had such a positive experience with Rosie! Thank you for taking the time to share your feedback, we really appreciate it.
Kind regards
★★★★★ 5/5
GoogleRosie was very helpful and knowledgeable when showing us a property. Very kind to our children and made the viewing calm and fun for them.
LT · 25 July 2026
Agent replied · 22 August 2026
Hi LT,
Thank you for your lovely review! We're so pleased to hear Rosie made your viewing such a positive experience. It's wonderful that she helped your children feel … More
★★★★★ 5/5
GoogleLady was bang on time and very personal as she showed us round
Adrian · 11 October 2026
Agent replied · 14 October 2026
Thank you for sharing Adrian, its really appreciated.
★★★★★ 5/5
GoogleReally good experience with this estate agents, Brandon was particularly helpful, proactive and friendly. Would definitely reccomend.
Bianca · 14 September 2026
Agent replied · 14 October 2026
Hi Bianca,
Thank you for sharing your experience, and we really appreciate your 5-star review.
Kind regards
★★★★★ 5/5
GoogleAs a first-time buyer, viewing our first ever property, Rosie was lovely. On time, smiley and answered all our questions, as we continue to look for our new home, I wouldn't hesitate to view with The Personal Agent again.
Ellie · 30 March 2026
Agent replied · 13 April 2026
Thank you for sharing Ellie and your 5 star review
★★★★★ 5/5
GoogleThank you Rosie it is always a pleasure to do visits with you.
Laura · 14 September 2026
Agent replied · 14 October 2026
Hi Laura,
Thank you so much for your kind words! Rosie will be delighted to hear this. It’s always a pleasure helping you.
Kind regards
★★★★★ 5/5
GoogleRosie was great a my viewing. Very informative, friendly and answered any questions I had.
Lucy · 19 August 2026
Agent replied · 14 October 2026
Hi Lucy,
Thank you for your kind words, and your 5-star review.
Kind regards
★★★★★ 5/5
GoogleAlice was very friendly and introduced us a nice property.
YING · 14 September 2026
Agent replied · 14 October 2026
Hi Ying Tu,
Thank you for your feedback! It’s great to hear that Alice was friendly and helped you find a property you liked. We really appreciate you taking the time to leave us a review.
Kind regards
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
