5/5
TrustpilotExcellent
Sarah made sure everything went smoothly and was very professional throughout. She was always quick with email replies which made our experience a lot easier. Very good job :)
Trusted Agent profile · Epsom
The Personal Agent Lettings and Management Ltd Epsom reviews
★★★★★
1,140 reviews across 2 platforms
157 High Street, Epsom, KT19 8EW
The Personal Agent Lettings and Management Ltd's office in Epsom, at 157 High Street, is rated 4.8 out of 5 across 1,140 reviews on two platforms, including 146 Google reviews rated 4.6.
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Reviews
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSameer was so helpful and informative…
Sameer was so helpful and informative in finding our house to rent. Could not recommend him more :)
5/5
GoogleWe've been working with Personal Agent Lettings for nearly 10 years. They do a great job. Both on the letting side and property management. Special mention to Kate Murphy who is efficient and totally reliable. She always delivers.
5/5
TrustpilotThe whole experience throughout our…
The whole experience throughout our processing journey was too good .Everything was in time and the personal agent has made it more easy .Thank you so much.
5/5
TrustpilotThe Lettings department of Personal…A Great Team indeed...
The Lettings department of Personal Agents in Epsom are efficient and reliable. Joe Frost - their Senior Lettings Manager has been superb in his role and I hear he is moving to a new job elsewhere. I wish him the very best. He has a great team at Epsom : Ria, Michelle, Mathew and others.
5/5
GoogleFantastic service. Michelle Hobbs was very efficient and friendly when dealing with our tenancy renewal. We've used a few agents in Epsom and The PA are definitely the best! 5/5 would highly recommend.
1/5
TrustpilotAppealing service and agressive
A catalogue of errors and poor communication on the part of The Personal Agent resulted in a complete breakdown in the relationship between them and our buyers and they played a big part in us losing the house we were hoping to purchase. They were unable to communicate with any sensitivity and when our buyers refused to speak with them any more, we were left having to pick up the pieces and handle the transaction through to completion ourselves. When we raised the issue with The Personal Agent they refused to acknowledge that anything was wrong. To anyone considering them I would certainly encourage you to see beyond the smiles and sales patter.
Agent replied · 24 August 2024
Thanks again for taking the time to comment here as well as on other social media. While we're hopeful that all of our clients feel we provide an 'appealing service', although our recollection of events is significantly different, we again refer you to The Property Ombudsman if you would like to discuss this matter further. They are able to provide professional advice on your individual circumstances. We're sorry you feel disappointed that we were able to successfully sell your property above the asking price, but wish you all the best for the future.
5/5
TrustpilotThank you so much for your support
Thank you so much for your support in my move. You made all of the processes so easy to navigate and you were so polite, positive and helpful at all times. It was a joy dealing with your office and particular thanks to Matt and Joe for the extra help and support. Many thanks Julie Middleton
5/5
TrustpilotPleasant
Pleasant, helpful staff. We dealt with Sammy, who was able to answer our queries and showed us properties in a very professional way.
5/5
TrustpilotVery helpful!
Sarah was really helpful in accommodating our needs for a viewing after work and gave us plenty of time at the property to look around and to help us with any queries.
1/5
GoogleHmmm… probably the least Personal experience I’ve had with an estate agents.! An arranged viewing at a property by a clueless agent with 10 minute slots, so a queue formed within minutes as it takes time remarkably to disgust a future home …! When questioned about the 1000 years of dust on the carpets and the knackered furniture accompanying the UNFURNISHED property I was told to send in my offer with what i required…. A damn good clean and the broom used further for something more appropriate was my desire for this cowboy agents.
1/5
GoogleIf you are considering renting a property, please avoid this agency. Firstly, they rented me a property full of damp and mould covered with a layer of paint by the landlord which they knew about. Also, I was a third tenant moving in less than two years after being told by the next door neighbor. Furthermore, dampness and mould returned after 4 months in the whole property. This made us sick, especially me since I was pregnant and also had another child with disabilities. To conclude and to make matters worse, the property had gutter issues. Subsequently my landlord put a claim against the block management and still not resolved after me moving out. As soon as I talked about the damp and mold in the other rooms, he said in writing that the gutters were causing the damp and mould throughout the house, which was not the case. We were fed up of living in dispair, therefore we contacted the Epsom Environmental Health Agency and they confirmed in writing that the property had degrees of dampness not properly addressed by the landlord. To my dismay the landlord confirmed another story to the Environmental agency and served me section 21 because I reported him to the agency. This is illegal to kick out an excellent tenant that has been paying full rent and living in dispair for 8 months. We were happy to leave and took us a while to find another property. However, as section 21 was served the landlord instructed these bunch of cowboys to show the property to potential tenants. An open day was arranged and many people attended. To the first few visitors someone called Callum from the agency claimed that all the problems were caused by us which I addressed him on the spot saying that was not true. As a result, I took it further and am currently awaiting a response from the property ombudsman regarding my complaint. Then, as we managed to find a property early then my contract expired under their knowledge we paid three weeks worth of rent instead of the full amount. We were constantly harassed by them to leave as soon as possible because my landlord had to make repairs for the new tenant's arrival. At the time of my deposit being returned the landlord and them claimed that they did not authorise me of not paying the full rent and deducted from my deposit. Of course I opened a dispute with DPS regarding this because they are liers. Avoid them if you want to avoid being misled and having heartaches. I have now instructed a solicitor to get returned all my rent refunded. They are worthless and better to use any other agencies out there.
5/5
TrustpilotThe personal agent was brilliant all…
The personal agent was brilliant all the way. Callum is brilliant was always there to help walk us through the process. Couldnt be happier. Thank you so much.
5/5
TrustpilotSameer was extremely helpful with…
Sameer was extremely helpful with everything I needed.Brilliant at what he does.
4/5
TrustpilotA quick result for finding tenants
Chris Sweby has maintained good contact and updates with me. He arranged, and carried out viewings efficiently. My main dissatisfaction is a lack of communication regarding instructions to contractors. I was not informed of visits by electrician and gas engineer. As a single elderly woman this is unsatisfactory. The energy performance contractor contacted me but I hadn’t been advised to expect this or given a contact name. Finally I requested no board to be put up but this has been ignored. Communication between members of the team has let you down.
4/5
Trustpilotselling a property
Although the process was a difficult and challenging one at times, Andrew and Cat kept me informed about progress and any issues. They promptly returned calls and chased queries I raised. They remained professional at all times . I respected that Andrew was honest with me instead of the normal Estate Agent bull...t . Thanks for all your help x
5/5
GoogleA very welcoming and professional team that have supported me from start to finish in finding my next home. One individual Bradley Snape must receive recognition as being a star of the team as he went above and beyond with his customer service. This in all made the service I received fantastic and have already recommended him to others in the area.
Agent replied · 17 June 2024
Thank you for your review William. We are so pleased that Bradley provided you with outstanding service during your time with us, we work hard to ensure all clients receive the very best service.
5/5
TrustpilotThe Personal Agent have been doing an…
The Personal Agent have been doing an excellent job in managing my property.
5/5
TrustpilotSuper straight forward process…
Super straight forward process made easy by the personal agents especially Callum Kirkby. As a student and a first time renter it was quite helpful.
5/5
TrustpilotOutstanding service
Outstanding serviceI have been very pleased with the service we have received from The Personal Agent. Everyone, especially Michelle Hobbs Marla, our Property Manager was outstanding and she is a real asset to the company. I would recommend everyone to use The Personal Agent as they were very helpful, professional and very efficient in sorting out any enquiries. Thank you!!
5/5
TrustpilotChris Sweby is very professional
Chris Sweby is very professional, reliable and diligent. He always gives instant feedback. A great surprise indeed! I will highly recommend him to every one who is looking for houses/flats especially BNO holders. Thank you Chris.
5/5
TrustpilotPurchase Experience
Sammy Voller from The Personal Agent has been excellent in handling a purchase matter I was dealing with her. She was very proactive and on top of all the things required from her which helped in progressing matters smoothly. She responded to any queries and/or requests promptly which was very helpful. Her colleague, George Evans, supported in this matter very well. Really appreciate their efforts!
5/5
TrustpilotExceptional agent
I am a first time buyer and it can be a daunting process but Samantha has been very kind, has been happy to answer all my questions and definitely goes the extra mile!
5/5
TrustpilotSamantha was very helpful and…
Samantha was very helpful and informative, and very flexible with timings. We had a good viewing and hope to see more properties with her.
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