Trusted Agent profile · Epsom
★★★★★
1,591 reviews across 3 platforms
2 West Street, Epsom, KT18 7RG
Part of The Personal Agent, see every office.
The Personal Agent's office in Epsom, at 2 West Street, is rated 4.9 out of 5 across 1,591 reviews on three platforms, including 555 Google reviews rated 4.9.
555
Reviews on Google
This office
40
Reviews on Facebook
This office
996
Reviews on Trustpilot
Business-wide
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Every review we hold for the Epsom office, from every platform, shown as written. First names only.
5/5
GoogleThe Personal Agent is the Perfect Agent. They have sold two houses for me now and I would highly recommend them. Everyone in the Epsom office is professional, efficient and friendly. I just couldn't fault the service. Chris, I felt, went beyond the call of duty, keeping me updated every step of the way, he was great at checking down the chain when there were problems and we ended up speaking most days, which was very reassuring. Big thank you to all at the Personal Agent.
5/5
GoogleWe are very happy with the excellent service the Personal Agent provided to help us sell our house. Richard, the Director, knows the local property market very well. We took confidence from his market expertise and also importantly from his honest, transparent approach. The marketing material, including the photographs and the video (which featured RIchard) was done impeccably, exceeding our (already high) expectations. Adam from the sales team organized the open day, ran the viewings and the subsequent bidding process very efficiently, and provided good advice for us regarding the bids and the buyers, which we took on board when deciding which offer to accept. Adam then followed up during the conveyancing process until exchange/completion. We were very happy with the price we achieved, with the buyer the Personal Agent found for us to take over our former home, and with our choice to go for the Personal Agent. Well done guys!
5/5
GoogleThe Personal Agent has provided exceptional service throughout the entire sale process, from property valuation to final exchange. Their prompt responses and effective actions were consistently impressive. The property received an offer within a week of being listed, which speaks to their excellent promotional strategies. The level of communication and service they delivered was truly commendable. I would like to extend my gratitude to Ray for his friendly demeanor, politeness, and excellent communication skills. Special appreciation goes to Sarah for her skillful coordination throughout the sale process, as well as to John. I wholeheartedly recommend The Personal Agent to anyone in need of such services. Thank you.
5/5
TrustpilotProfessional and informative
Oliver was very professional providing us with clear and detailed information given us being first time buyer. We find the information very useful. Highly recommend.
4/5
TrustpilotGreat company
We have rented our flat through Personal Agent and have found them extremely easy to work with. Very quick to answer emails and questions and helpful with a sometimes confusing process. Thank you Chris, Bradley, Michelle, Ronnie to name but a few!
5/5
GoogleRay was excellent in helping and facilitating the progress of sales from start to completion. Thanks!
5/5
GoogleRosie was very helpful and knowledgeable about the history of the property.
5/5
GoogleRosie was very helpful also knowledgeable in showing me around the property and her helpful manner was a delight, she is a credit to your agency Kind regards Robert Holliman
5/5
GoogleMr. Chris Shaw was very helpful and patient with prompt responses. Would recommend The Personal Agent for new buyers.
5/5
GoogleJohn Ramsey at The Personal Agents has been very supportive throughout my property purchase and I am now happily moved in to my new home
5/5
TrustpilotThe best in town!!
The best in town!!! Richard treated us as valued clients and displayed true integrity and honesty!After trying to deal with several local agents we were very dissapointed and frustrated with the lack of empathy and care!! Richard and the team were truely a class ahead!! Thank you for securing our dream home and doing your best for us!!!
5/5
GoogleRosie was very kind and professional, when she showed me round the property yesterday.
5/5
TrustpilotCallum was very cheery and welcoming at…
Callum was very cheery and welcoming at the viewing . He took on board my comments .
5/5
TrustpilotPunctual and pleasant without patronising us
Agent was punctual and pleasant without being overwhelming. The agent remained professional without being cold. This is a fine balancing act. Above all we were not patronised by the agent (as has often been the case before) by stating the obvious such as “here we have the kitchen” or worse still “of course you could knock this wall and open this up and put an extension on the back and a lift conversion on the roof” grrrrr
5/5
TrustpilotHappy renter
After weeks of searching for propertys and going on unsucessful viewings, speaking with unfriendly agents, i finally had the pleasure of callum helping me with my search. Right off the bat, he was quick to respond to my enquiry and get a viewing arranged asap as i had less than two weeks to secure a property. During the viewing he was very professional but also friendly which is something other agents were lacking. Callum secured the property for me and was in constant communication throughout every step, i cant tell you how relieved and grateful i am. I hope i dont have to move any time soon but if i do il come to callum first this time.
5/5
TrustpilotWe bought a house that was listed with The Personal Agent
We bought a house that was listed eith The Personal Agent and we were extremely pleased with their services, Cat was the agent we were dealing with and she was really nice, very helpful and always felt like she had our best interests in mind as well as the Sellers. Would recommend them to anyone.
5/5
GoogleRosie is amazing! The most helpful agent we have had take us out on viewings since we started our search :)
5/5
TrustpilotGreat experience… Sammy was fantastic!
Sammy was fantastic at showing us around a property. She was very informative and had great ideas for the property to best suit our requirements! Thanks Sammy for a great appointment
5/5
TrustpilotStrongly Recommend
I never ended up purchasing through The Personal Agent but out of all the agents that I dealt with Paul was the most friendly and knowledgeable agent out of the lot he came across honest and whenever we wanted to view a property he had it arranged immediately a pleasure to deal with and would strongly recommend.
5/5
TrustpilotHouse Sale
Excellent service from initial brief throughout to completion. Very friendly staff, a big thanks to Richard, Sue, Chris and Sarah for all you help throughout the whole process. If you are looking to sell your house for the best achievable price, then look no further than The Personal Agent, it’s all in the name really!
5/5
TrustpilotSameer is a star!
Sameer was very helpful with our search, kept us updated and made sure we had all information that we needed.
5/5
GoogleSo thankful to Chris Shaw for finding us the perfect home which me move into tomorrow. So excited. During the couple of months we were looking, we met him several times at various viewings, he got to understand what we were looking for and found it for us. He has held our hand through a very bumpy journey as it was probate house but got us across the finishing line. Great communication. You do get the personal service.
5/5
GoogleRay was great being professional and also personal at the same time when showing us the property. He explained everything very clearly.
5/5
TrustpilotClosed within 24 hours + with a 7% price increment!
Chris & Bradley made a great team.Closed my listing/rental within 24 hours of being up + at a 7% increment on target price. Super thorough, very efficient, great comms, hard-working. Highly recommend. Very impressed
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Tell us what you need and we'll put you in touch. The Personal Agent hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Epsom.
