The Personal Agent Epsom reviews

★★★★★ 5/5

Google

We were very impressed when we first met with Richard when he came to value the property and give us great advice that we were looking for. We knew after meeting Richard that it was Personal Agent who we wanted to market our property. The brochure and video tour that the team put together was so impressive. We were introduced to Joe who was put in charge of the sale and he arranged and conducted the open day which was a huge success with numerous viewings and offers. Joe’s communication with us was excellent and he kept us informed at all times. In fact all members of the Epsom branch were extremely helpful whenever I telephoned. After an offer was accepted Sarah stepped in from the Progression Team to keep us updated and to get the sale completed. She too was excellent throughout. We would highly recommend Personal Agent, they truly provide a personal and professional service.

Colin · 25 August 2021

★★★★★ 5/5

Google

Rosie arrived promptly, had good knowledge of the property and was helpful in her approach.

Robert · 5 September 2025

★★★★★ 5/5

Trustpilot

The Personal Agent has been great…

The Personal Agent has been great during the sale of my house. In particular Sarah Goddard was particularly helpful leading up to the exchange of contracts, which was an extremely stressful time for me.

Ms · 10 May 2024

★★★★★ 5/5

Google

Excellent sales progression. My purchase was complicated and needed to be timed quite specifically. Sarah Goddard worked very hard, liaising tirelessly with the vendor, both sets of solicitors and me. There is a good chance this deal would have fallen through without Sarah's involvement, so I am very relieved and grateful! Thank you, Sarah.

Janie · 9 December 2022

★★★★★ 4/5

Trustpilot

Sameer was very polite

Sameer was very polite, and helpful in my search for a property. Sameer also got back to me when he said he would, on the same day, unlike a lot of agents I have experienced.

Customer · 18 April 2024

★★★★★ 5/5

Trustpilot

Good work

Chris and the team at The Personal agent made my local rental experience very easy. From initial viewing to finalising all the paperwork it was a breeze and i would definitely recommend them to anyone looking to rent in the area.

Paul · 12 December 2023

★★★★★ 2/5

Google

We purchased a property through them and in the beginning they were very keen to help, so they can obviously secure the purchase. During the negotiations, their communication was terrible and they did not seem very willing to assist in certain matters. Now that the sale has completed we have discovered problems in the property that were not disclosed to us and have resulted in large delays in the moving process. Just overall unpleasant and unacceptable experience.

Christian · 25 July 2024

★★★★★ 5/5

Google

Very nice house and really good area, I will let you know if I need any more information about this property.

Parry · 14 April 2026

★★★★★ 5/5

Google

Rosie was lovely and knowledgeable. She was very kind to Waite for us as we were late and lost. Thank you Rosie!

Ikra · 10 November 2024

★★★★★ 5/5

Google

We are happy with the viewing at the Downs Court Lodge. Rosie is professional. Thank you for the arrangement, the viewing is very smooth.

Yuen · 10 October 2024

★★★★★ 5/5

Google

Excellent! Using The personal agent in Epsom was the best choice we could have made when selling our house. Chris was incredibly helpful and made sure the chain were up to speed every step of the way. I would strongly recommend them.

Matthew · 29 October 2023

★★★★★ 5/5

Google

We recently exchanged on our first house through The Personal Agent. I could not recommend them more, they were fantastic from the moment we saw the first property to eventually exchanging on our perfect home. Our main contact was Chris Shaw who made the whole experience run smoothly being both personal and very knowledgeable about the houses and surrounding areas. The Personal Agent stood out heads and shoulders compared to other estate agents we viewed properties with. The best endorsement we can give is that we will definitely be using them again in the future.

Ollie · 26 May 2024

★★★★★ 5/5

Trustpilot

Bradley Snape has been incredibly…

Bradley Snape has been incredibly helpful to us in our search for the perfect property to rent . Bradley is courteous and professional, and has acted promptly to help us secure the property we chose . Thank you to Bradley and his team, I highly recommend the Personal Agent !

Ann · 18 March 2023

★★★★★ 5/5

Google

Had a viewing with Ruby Holland-King today and she was great! Answered all our questions about the property clearly and professionally.

Rory · 12 April 2026

★★★★★ 5/5

Google

I attended a booked viewing today with Rosie from the personal agent. It was a good viewing. Rosie was very knowledgeable about the property and local area and answersd all my questions with clarity Thankyou

Richard · 27 March 2024

★★★★★ 5/5

Trustpilot

caring Estate Agents

the Agent assigned to me lived up to the name of the company;" THE PERSONAL AGENT" Thank you Sameer for your kind attention and input

Teddy · 20 September 2024

★★★★★ 1/5

Trustpilot

AVOID

This company is unfortunately still operating under discriminatory bias. I called to view a property, was not asked any questions other than whom would be living with (my 4 year son alone). I was then told the landlord wouldn’t rent to anyone with children, because of a previous tenant. It’s like saying I won’t rent to anyone Asian, black, disabled etc because a previous experience. Illegal and discriminatory of protected characteristics

Jade · 5 September 2022

★★★★★ 5/5

Google

I had a fantastic experience with Epsom Personal Agent during my flat viewing. I interacted with Shannon, Sam and Rosie for the different viewings I had and they were professional, friendly, and very knowledgeable about the property. They answered all my questions thoroughly and made the entire process smooth and stress-free. I felt well-informed and supported throughout, and I would highly recommend their services to anyone looking for a new home!👍

Varda · 17 October 2024

★★★★★ 2/5

Trustpilot

I would use someone else

We purchased a property through them and in the beginning they were very keen to help, so they can obviously secure the purchase. During the negotiations, their communication was terrible and they did not seem very willing to assist in certain matters. Now that the sale has completed we have discovered problems in the property that were not disclosed to us and have resulted in large delays in the moving process. Just overall unpleasant and unacceptable experience.

Christian · 11 July 2024

★★★★★ 5/5

Google

Rosie has been very informative & very effective when it comes to presenting a property. There was 3 occasions where I was very much guided professionally. All the best for you! Would strongly recommend Rosie 👍

Veera · 26 February 2024

★★★★★ 5/5

Google

We have had a difficult chain, Chris Shaw was in the middle of the chain (not even my agent) his tenacity and continual chasing and verifying drove the sale through. Thank-you so much Chris. I would certainly recommend you. A key tip: Avoid a chain with PPL (Premier Property Lawyers)…. Just read the reviews!!!PositiveResponsiveness, Professionalism

Denise · 25 August 2022

★★★★★ 5/5

Trustpilot

the personal agent Stoneleigh helped…

the personal agent Stoneleigh helped with a probate valuation for a family member. They were helpful and made a tough time a bit easier. Myles was fantastic

Leivi · 7 August 2024

★★★★★ 5/5

Trustpilot

Friendly, helpful, ethical and professional

Friendly, helpful, ethical and professional. Excellent sales and marketing and great communication throughout. A special thank you to Chris Shaw who quite simply, was everything an estate agent should be and always made time to deal with any queries and listen to my concerns. I wouldn't hesitate to recommend them - they've been brilliant!

Jenny · 18 September 2022

★★★★★ 5/5

Trustpilot

House viewing

Isabel conducted a viewing on a property we were interested in.

Danielle · 21 September 2025