5/5
GoogleRosie was very friendly and helpful
Trusted Agent profile · Epsom
The Personal Agent Epsom reviews
★★★★★
1,592 reviews across 3 platforms
2 West Street, Epsom, KT18 7RG
The Personal Agent's office in Epsom, at 2 West Street, is rated 4.9 out of 5 across 1,592 reviews on three platforms, including 555 Google reviews rated 4.9.
555
Reviews on Google
This office
40
Reviews on Facebook
This office
997
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
Google5/5
TrustpilotGreat team and excellent service
Excellent service and professional approach! The team is very helpful & proactive, and provides support at every step of the process.
Agent replied · 24 September 2025
Thank you Kristina for your kind words
1/5
GoogleSadly received the opposite of personal with these guys, they just didn’t contact us. I’d recommend a small agent who hopefully will have more time for you. Had property on market with these guys for 6 weeks. Unless you call them I wouldn’t expect to speak with them.
Agent replied · 24 October 2024
Dear Mr Walsh, Naturally we were extremely disappointed to read your review and were equally disappointed at the lack of viewings. Please rest assured we did everything we possibly could to actively market and promote your property, and we did contact you on several occasions according to our records. I am sorry you felt our service fell below your expectations, and we wish you well with any future move.
5/5
GoogleRay was fantastic on a recent viewing. Really informed and straightforward. Told us a lot about the property we were viewing but also really informed about other potential options given we probably weren’t quite in a position to offer on the one we had gone to see. Thoroughly recommended.
5/5
GoogleRay was helpful, polite and effective in every issue the sale and chain raised. He made the chain run as smooth as possible and even when spanners were thrown into the mix, he was swift and excellent at trouble shooting! 5 star service. Thank you
5/5
GoogleAdam was great at our recent house viewing! He allowed us to view the property at our own pace and he had all the information we needed and answered all the questions we had. Communication after this viewing was also great. Great experience so far!
5/5
TrustpilotFirst time getting into a rental…
First time getting into a rental property using the personal agents and I am very happy with the whole process.
Agent replied · 24 September 2025
Thank you Josie, and enjoy your new home
5/5
TrustpilotGreat house viewing!
Adam was great at our recent house viewing! He allowed us to view the property at our own pace and he had all the information we needed and answered all the questions we had. Communication after this viewing was also great. Great experience so far!
5/5
GoogleSam was very helpful with my concerns during my viewing. He listened and was patient as I attempted to make my mind up on a second viewing of a particular property. Highly recommend.
5/5
GoogleWas shown a house by Rosie today. She made the viewing nice and easy, answered all our questions with ease and was very patient with us. Thanks Rosie!
1/5
TrustpilotTerrible experience
Terrible experience. Total lack of respect for potential tenants and current tenant. Hustled and rushed into a viewing, given a ridiculous 5 minutes - estate agent managed to quickly gloss past any ‘dodgy bits’. 5 minutes is not anywhere near enough time to look properly and make informed decisions. The complete disregard towards us was very obvious. Just book another hour of your time at least, so that everyone has 10 minutes. Really not that hard. Oh that note the current tenant had obviously been given no warning and the agents just barged their way in before he had even returned home from work. Just embarrassing. After hussling us and giving all the usual estate agent ‘speel’ we then were left for over a week with no correspondance, despite chasing, to then be told the current tenant had decided to stay. Total waste of our time. Their complete lack of respect for our time means we will of course be avoiding them like the plague - if this is they way they treat PROSPECTIVE tenants, goodness knows how they treat current ones when there are problems. The moment we heard the property was agent managed that was enough to put us right off.
Agent replied · 16 June 2024
Dear Mr Mills,We are sorry to receive your 1-star review. We are the sales side of The Personal Agent business, and you’re your review is concerning our lettings arm which is a separate business. I have spoken to them though and please find their response below.I know you spoke to Bradley on Saturday, and he explained what had happened, but I would like to follow up in writing in response to your feedback.The landlord instructed us to market the property, so we carried out viewings 10 minutes apart. We received offers and put these forward to the Landlord. We were then informed by the Landlord that the property was no longer available and sadly we had to let people down.We would like to apologise for the inconvenience this has caused you and for wasting your time. I have tried contacting you a couple of times to apologise personally. Please do get back in contact with us as we would like to help you find another property and have the opportunity to show you the customer service that we pride ourselves on.Kind regardsCheryl
1/5
FacebookTerrible experience. Total lack of respect for potential tenants and current tenant. Hustled and rushed into a viewing, given a ridiculous 5 minutes - estate agent managed to quickly gloss past any ‘dodgy bits’. 5 minutes is not anywhere near enough time to look properly and make informed decisions. The complete disregard towards us was very obvious. Just book another hour of your time at least, so that everyone has 10 minutes. Really not that hard. Oh that note the current tenant had obviously been given no warning and the agents just barged their way in before he had even returned home from work. Just embarrassing. After hussling us and giving all the usual estate agent ‘speel’ we then were left for over a week with no correspondance, despite chasing, to then be told the current tenant had decided to stay. Total waste of our time. Their complete lack of respect for our time means we will of course be avoiding them like the plague - if this is they way they treat PROSPECTIVE tenants, goodness knows how they treat current ones when there are problems. The moment we heard the property was agent managed that was enough to put us right off.
Agent replied · 16 June 2024
Dear Mr Mills, We are sorry to receive your negative review. I know you spoke to Bradley on Saturday, and he explained in full what had happened, but I would like to follow up in writing in response to your feedback. The landlord instructed us to market the property, so we carried out viewings 10 minutes apart. We received offers and put these forward to the Landlord. The Landlord then informed us that the property was no longer available, and sadly we had to let people down. We would like to apologise for the inconvenience this has caused you and for wasting your time. I have tried contacting you a couple of times to apologise personally. Please do get back in contact with us as we would like to help you find another property and have the opportunity to show you the customer service that we pride ourselves on. Kind regards Cheryl
5/5
TrustpilotThe easiest and best move we’ve had
Our whole experience with the personal agents and staff was amazing from start to finish, especially considering the current situation. It was honestly the best service we’ve received from an estate agent and I can’t thank them enough. With a special thank you to Matt & Joe who have helped us secure a beautiful property, even with everything that is going on their professionalism was impeccable and are a true asset to the business.
5/5
TrustpilotAll sold ready to go Personal Agent are the people to know
Who to choose? Someone professional, enthusiastic, responsible, honest and must have integrity. I chose 'The Personal Agent'. Got a valuation, exactly what I thought. Now the timing. The market is improving. Is Christmas a good time to sell. They told us 'only serious buyers are looking at Christmas'. Andrew Burn my personal agent stepped in. Day 1 can someone come round this evening? That was quick. Feedback, lovely house. Next day, photographs plans description, property on line. Visit by assessor to obtain energy performance certificate. Two more to view this evening. Feedback, serious contender. Property on Zoopla, hundreds of hits immediately. Suggestion, lets have an open day, we have four couples who want to view, two days from now. Next morning a new couple wants to view. Feedback, two offers made. The serious contender wants our house. Offer accepted. Only 30hours has passed from first call to Andrew to accepting an offer, fantastic. Stressful but exciting. Andrew re-assured us with timely calls. 60 days later, contracts exchanged and looking forward to moving into our next home. Andrew, you and your team are brilliant. Many thanks, John and Carol
4/5
TrustpilotA reliable estate agent to use
I have purchased my new property through The Personal Agent Banstead branch. Agent Samantha Volling is extremely polite and helpful. She is always proactive in ensuring all parties involved in the chain are aware of what's happening. I will definitely recommend Personal Agent and especially Samantha to anyone.
5/5
GoogleRosie was prompt and friendly - we were very pleased with the lovely properties she showed us, and she had all information that we needed at hand! ☺️
5/5
GoogleRosie was absolutely fab! She was very approachable, and knowledgeable about the properties and the area. Rosie has been very quick to respond to emails or phone calls and very accommodating to my busy work schedule which made my life so much easier! Thank you for your help Rosie :)
5/5
GoogleThe Personal Agent has been great during my house search process. The staff are all very patient and helpful, in particular Joe, who has been very attentive and supportive every step of the way. Thank you!PositiveProfessionalism
Agent replied · 24 August 2024
Thank you for your feedback Chloe. We are pleased that Joe and the team provided you with excellent support and overall service throughout your time with us.
4/5
TrustpilotSameer was pleasant
Sameer was pleasant, professional and kept us up to date on the process. He made sure that we got information through the office when it was his day off. Dealing with him gave us that personal touch.
5/5
TrustpilotI emailed a question as i didn’t …
I emailed a question as i didn’t understand something and within seconds i had a reply explaining to me from Stephanie
5/5
TrustpilotCouldn't be better!!
Moving house is a daunting prospect and how do you choose an agent from the bewildering array that are available? That was my question but from the moment I met Chris and his team in The Personal Agent I knew I had made the right choice. They could not have been more helpful and supportive but without being pushy or intrusive. They were always available, always courteous and friendly and 'did the job' efficiently. What more could you ask?
5/5
GoogleRosie was a fantastic estate agent, showing me around the flat with great knowledge and professionalism. She was friendly, attentive, and made the whole viewing process smooth and enjoyable!
5/5
GoogleI was very pleased with the Personal Agent from the initial valuation through to the purchase. The marketing was excellent and communication excellent and friendly. Sarah kept me informed throughout and really tried to push things through. I definitely recommend them.
1/5
TrustpilotAVOID...!!! …
We turned up to a viewing 12 mins late after calling the office to tell them we would be late as stuck in traffic, when we arrived there was no one there, No phone call to say we are leaving, nothing,,,When we called the office to ask where Maria was we were told he couldnt get hold of her...?? And basically his attitude was tough you were late ...Avoid ,,,Terrible customer service... RUDE staff !!! Stoneleigh Branch
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