Trusted Agent profile · Epsom
★★★★★
1,535 reviews across 3 platforms
2 West Street, Epsom, KT18 7RG
The Personal Agent's office in Epsom, at 2 West Street, is rated 4.9 out of 5 across 1,535 reviews on three platforms, including 498 Google reviews rated 4.9.
498
Reviews on Google
This office
40
Reviews on Facebook
This office
997
Reviews on Trustpilot
Business-wide
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
5/5
GoogleThe Personal Agent has been great during my house search process. The staff are all very patient and helpful, in particular Joe, who has been very attentive and supportive every step of the way. Thank you!PositiveProfessionalism
Thank you for your feedback Chloe. We are pleased that Joe and the team provided you with excellent support and overall service throughout your time with us.
4/5
TrustpilotSameer was pleasant
Sameer was pleasant, professional and kept us up to date on the process. He made sure that we got information through the office when it was his day off. Dealing with him gave us that personal touch.
5/5
TrustpilotI emailed a question as i didn’t …
I emailed a question as i didn’t understand something and within seconds i had a reply explaining to me from Stephanie
5/5
TrustpilotCouldn't be better!!
Moving house is a daunting prospect and how do you choose an agent from the bewildering array that are available? That was my question but from the moment I met Chris and his team in The Personal Agent I knew I had made the right choice. They could not have been more helpful and supportive but without being pushy or intrusive. They were always available, always courteous and friendly and 'did the job' efficiently. What more could you ask?
5/5
GoogleRosie was a fantastic estate agent, showing me around the flat with great knowledge and professionalism. She was friendly, attentive, and made the whole viewing process smooth and enjoyable!
5/5
GoogleI was very pleased with the Personal Agent from the initial valuation through to the purchase. The marketing was excellent and communication excellent and friendly. Sarah kept me informed throughout and really tried to push things through. I definitely recommend them.
1/5
TrustpilotAVOID...!!! …
We turned up to a viewing 12 mins late after calling the office to tell them we would be late as stuck in traffic, when we arrived there was no one there, No phone call to say we are leaving, nothing,,,When we called the office to ask where Maria was we were told he couldnt get hold of her...?? And basically his attitude was tough you were late ...Avoid ,,,Terrible customer service... RUDE staff !!! Stoneleigh Branch
4/5
TrustpilotGreat experience
Great experience, with special thanks to Sameer from Epsom branch, who was a life saver in sorting out last minute requirements for us to move in, He was 5 ⭐️!
5/5
TrustpilotGreat service from Sameer
Sameer provided exceptional service with prompt and responsive communication. His friendly and professional approach made the rental process smooth and stress-free. I highly recommend Sameer to anyone looking to rent out a property.
5/5
TrustpilotSarah and Chris were both brilliant
Sarah and Chris were both brilliant and instrumental in getting my sale through. It was tricky and I really don't think the sale would have gone through had they not been so diplomatic and efficient. They were patient and constructive knowledgeable and calm. Highly recommended!Brilliant!
5/5
GoogleRosie was great showing us around. Very informative and gave us the time and space to view the property thoroughly, which was greatly appreciated.
5/5
TrustpilotSarah was a star!
Sarah was a star!We had already sold our house and needed to move very swiftly. We viewed a house and less than 5 weeks later we have exchanged contracts largely due to Sarah’s professional manner and timely response to our queries. Very glad that we insisted that Sarah was the sole contact in the Sales Progression Team acting on our behalf!! Moving is super stressful but managed well with Sarah!
5/5
TrustpilotThe agent was on time She showed us…
The agent was on time She showed us around Also Samantha was local and was able to talk about the area , the neighbours All very useful Vrr courteous and professional , friendly at the same time
5/5
GoogleBig thanks to Morgan for continuing to help us facilitate a sale of our property in Epsom. Very happy to say he had our best interests in mind and did what he could to help us out during this time which is much appreciated
5/5
GoogleRosie was extremely informative at our viewing today and answered all questions with confidence
5/5
TrustpilotNothing but positives
Whole company made the process easy and everyone was friendly! In particular, I'd like to thank Sam for being so helpful and informative on the viewing of the property.Great company, will be working with in the future!
5/5
TrustpilotSammy Voller
As first time buyers, Sammy immediately made us feel at ease. From the moment we expressed interest in the property, Sammy was very professional and responsive. Thank you Sammy!
5/5
TrustpilotSammy Voller
Sammy has been excellent throughout my sale process. She is courteous, professional and was outstanding when the final exchange transaction was at its critcal stage. Well done and thank you!
5/5
TrustpilotFirst-class service
Ray and Chris at the Personal Agent in Epsom provided a first-class service in selling our Dad’s property, which was a bespoke sale requiring a certain type of buyer, given it is a Grade II listed cottage. They also helped us find the right property for my Dad to move into. They managed the process from start to finish between the entire chain ensuring everyone was kept informed, they were easy to get hold of when we needed to speak to them and they provided trusted advice. I’d recommend their service to anyone.
5/5
TrustpilotI have just exchanged on a house…
I have just exchanged on a house through The Personal Agent and I have to say a massive thank you to Sue Boardman who was incredibly helpful and a great person to view with. Very knowledgeable, friendly and accommodating. Also a big thank you to Sarah Goddard who helped progress the sale through - as normal with a house move at times it was stressful but the communication from the company was excellent.
5/5
TrustpilotPersonal agent
We have been renting with the personal agent for about 2 and half years and they have been a great estate agent . Michelle Hobbs is managing our flat and she has been fantastic at arranging paper work we need and if we have anything that needs fixing in the flat she responds promptly and arranges someone to come out . The personal agent team are friendly and I would recommend their services .
5/5
TrustpilotSamantha and team at The Personal Agent…
Samantha and team at The Personal Agent were great to work with. I switched from another agent, and was keen to accelerate the sale of my property. They were professional and very communicative, which was much appreciated. I would highly recommend.
5/5
TrustpilotAmazing service
The personal Agent are always amazing...
Thank you for sharing Claire, and we appreciate your review
5/5
TrustpilotPersonable Agent
Organised, well briefed on both the property and the market, punctual and a clear communicator. Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
