Leaders Lettings reviews

★★★★★ 5/5

Google

Very positive experience using leaders - Alicia and the team were all very friendly and knowledgeable

Rob · 26 November 2025

★★★★★ 5/5

Google

Been dealing with a young lady called Lucy Skinner she is in Woking so have not met her, however have found her to be excellent. Helping deal with a tricky tenant and things generally. She is efficient, prompt and very good at keeping me informed. Thank you Lucy. Janet Noble

Janet · 18 October 2024

★★★★★ 5/5

Google

Highly recommended both as property management and sales. Our home has been managed for 15 years by Oaks and then Leaders and Lisa has been exceptional in everything that the property has required. And just last week we completed the sale of our house and again Emma has helped to reach the completion most efficiently and finish the process in record time. I could not thank them both enough.

Arvinder · 8 April 2025

★★★★★ 5/5

Google

I cannot recommend Emma enough, she is currently helping me through the process of buying my first property. She keeps me updated regularly on new stock and what she thinks fits my criteria. She’s not pushy and is excellent at her job!

Jodie · 16 January 2025

★★★★★ 5/5

Google

My partner and myself have been looking to look for a flat to rent together, we looked at one place and unfortunately we wasn't successful as landlord accepted a different offer but they never gave up on us like most places they contacted us when another place come up and helped us out on getting it and we did. Since then they have also treated us with respect and we not just another customer. Would like to say a big thank you to Rochelle and Oliver for all

Barry · 18 June 2022

★★★★★ 5/5

Google

Thank you leaders team for helping us to move to our new house.Overall good service ,special thanks to Eloise who worked with us to do all the processing steps.She is very humble and kind ,she clarified our doubts without any hesitation .She has such a wonderful communication skill ,Thank you so much

ASWATHI · 18 May 2024

★★★★★ 5/5

Google

Aimee and Lilliana were amazing and both really engaging and knowledgeable when we were viewing one of the properties they had on auction. Really great communication also from Aimee also whenever there was any information I needed to know throughout the purchase of the flat which made the process a lot easier. Would really recommend

Chris · 19 March 2024

★★★★★ 5/5

Google

Eloise was more than helpful during the initial viewing and throughout the entire process. Received a card and 'welcome pack' when collected keys which was a nice touch. All in all I'm settled in my new home and very happy with the help received from Eloise.

Des · 25 July 2024

★★★★★ 5/5

Google

I found Eloise to be very informative and helpful on a viewing I went on recently. The property was not quite for us but Eloise made the experience easy and straight forward. I would highly recommend Leaders Epsom as they are very professional and they are very happy to help in our next search.

Richard · 18 February 2024

★★★★★ 5/5

Google

Very happy with the support and service from Ruby. She kept us well informed in a timely manner. Great at responding to our ideas and questions with a real sense of her working for us in a professional and friendly manner. Impressed with her negotiating skills to achieve a satisfactory sale price. Thanks

Kevin · 5 December 2025

★★★★★ 4/5

Google

Was in dealing with Rochelle & Sophie to rent a property. There was instance where the landlord pulled out of the deal in the last minute for this one property, but Rochelle and Sophie were kind and courteous enough to make amend of this by finding for us another property ASAP as they were aware of our urgency. Deal and paperworks went smoothly and swiftly afterwards. Would vouch for them.PositiveResponsiveness, Quality, Professionalism

Muhammad · 25 August 2022

★★★★★ 5/5

Google

After visiting several properties, we visited this property that was being marketed by Leaders and was shown to us by Oliver Cupis. I really liked the professional demeanor Oliver showed throughout the process, and above all, Oliver mentioned that he was new at Leaders. However, whenever we requested additional information about the property or the process, if Oliver was unable to answer, he always either asked for help from one of his senior colleagues at Leaders, or referred us to one and always followed up with us to check if we received the information we were after.PositiveResponsiveness, Quality, Professionalism, Value

Antonio · 18 June 2021

★★★★★ 5/5

Google

I have used Leaders a couple of times. The first time wasn't the best (not because of leaders). Each time I dealt with Leaders I was helped by Sinead, who was just lovely. She was very helpful and efficient. Replied to all my emails as quickly as she could with as much information as possible. I was probably a bit of a pain in the bum as I never gave her a day off, but that didn't stop her being so helpful. If Sinead was busy i dealt with a couple of other from Leaders who where also just as helpful with and queries I had. I would 100% recommend them, and if I have the need to again would definitely use them again myself. Thank you guys for getting me into my beautiful flat so quickly and with no problems.PositiveResponsiveness, Quality, Professionalism

Charlotte · 18 June 2021

★★★★★ 5/5

Google

My husband and I have recently dealt with Leaders in search of a rental property. We had Oliver Cupis handle our views and I must say we were extremely impressed with his professionalism. He was really informative about the property and we felt that he went the extra mile to make sure we found what we wanted. If you're in need of a rental in Epsom I can highly recommend Oliver! Great service and he will help you find what you are looking for!

Michelle · 18 June 2021

★★★★★ 5/5

Google

So far an amazing experience! After a long 2 months searching finally Jessica & Sophie made my day! Viewing was smooth and I received an update within a few hours. After dealing with multiple estate agents during my search, leaders changed the game! They listen and take your situation into consideration. Can't wait to move in! Fresh start! Thank you ladies ❤

Hayley · 18 June 2023

★★★★★ 5/5

Google

I viewed two properties with Oliver in one evening. The first viewing was pre-arranged, but there after, following a clearer understanding of my requirements, Oliver agreed to show me another property which he believed would be suitable. He was indeed very right as I love the second property! In all, Oliver was very professional and patient. He was able to answer my questions and followed up by sending me the offer form immediately after the viewing. Very impressed!

Ben · 18 June 2021

★★★★★ 5/5

Google

If I could put 10 stars I would. Epsom Leaders have been phenomenal. I have dealt with Sophie and would recommend her and the team for all rental services. During a time of lockdown uncertainty and not knowing where we would live she stepped up to the plate and sorted out everything so seamlessly and always with a smile. Renting a property from Leaders meant all I had to worry about was the actual move. They arranged the utilities, virgin, keys etc without batting an eyelid. I will only be using them for all my future moves.PositiveResponsiveness, Quality, Professionalism, Value

Jade-lee · 25 August 2020

★★★★★ 1/5

Google

Absolutely disgusting the way me & my husband have been treated. Went to look at a 4 bedroom house in epsom told them after the viewing we wanted the house, Still done viewing with other guy that was there after we said we'd take the house, then sent all paperwork in that they asked for. Well a few days went by and my husband was calling in the morning & afternoon just to say we really wanted the house and if landlord did not except offer we were happy to match what the landlord wanted and got a call today to say we did not get the place as landlord went with someone else and was not keen on people who MIT or need A guarantor. It looks like they lied to us , never mentioned it was a bidding war and no mention of the landlord not being happy with a guarantor if needed, they made an already stressful situation even more stressful I'm 5 and half months pregnant which they knew and they knew it was an emergency to move quickly and we had been under a lot of stress with looking for a house and not getting anywhere. Its disgusting now we were lied too if we were told the truth about it all we would of put an offer in for what the landlord wanted as we were not told we lost the place. Which is no fault of our own . We will not be ever using leadering again. I do not recommend them and our advise is to stay away from this company. They have no morals and no respect and will lie to you.

Louise · 18 June 2020

★★★★★ 5/5

Google

Sophie Gibbs from Leaders Epsom was amazing. Not only did she find our perfect house, she was super helpful and caring. Especially during these difficult times, she was always available on text, email or just to call and get an update. She organised everything for us, so our move in date was quick and easy. I can highly recommend Leaders, they have been the most efficient and reliable company that we've worked with to date. Thank you for being part of our next chapter and helping us to find a beautiful home.PositiveResponsiveness, Quality, Professionalism, Value

Hanna · 18 June 2020

★★★★★ 5/5

Google

We are super grateful to Sophie Gibbs, Lettings Manager, for helping us find a short-term rental on such short notice. Also, special thanks to Eloise Hicks, Senior Lettings Consultant, for ensuring that the entire process was smooth. Their attention to detail made the whole thing stress-free and quite easy really. Thanks so much, we’re very pleased!

R · 24 March 2025

★★★★★ 5/5

Google

Leaders have helped and supported me grow my rental properties from one to now twelve over the last eight years. I am very happy with the lettings service. The senior lettings consultant Sophie does a first class job finding the right tenants for the right properties and keepings me informed and updated The fact that my properties are rarely empty, Tenants are not difficult and obtain the rent I desire is a great reflection on the excellent service Sophie and team provide

Tim · 19 June 2019

★★★★★ 5/5

Google

Leaders Epsom branch was truly a great help for us, especially Meg who accommodated us from the viewing till the documents needed for our tenancy. Thank you so much indeed giving very good service to everyone and making sure that everything is in place is what we felt.. Kudos to the Team👏👏👏 …

Katherine · 23 July 2023

★★★★★ 5/5

Google

I had a viewing recently with Eloise after getting a follow up call back from her, she addressed my concerns of changing my preference and she got back to me immediately with a flat that suits my new preferences, she was very professional in terms of timing, addressing my concerns and guiding me to the process, she gave me a quick response after showing my interest to the flat. The company itself is dealing professionally with customers and they are very organized. Thank you for Leaders and for Eloise in particular

Maged · 25 September 2024

★★★★★ 5/5

Google

Sadie and the team at Leaders have been relentless at their efforts to sell our property. We have not had an easy time but they have been really patient, supportive and dedicated getting our property sold. We can’t thank them enough.

Nicky · 19 March 2024