Trusted Agent profile · Epsom and Ewell
★★★★★
154 reviews across 1 platform
163 High Street, Epsom, Epsom and Ewell, KT19 8EW
The Personal Agent's office in Epsom and Ewell, at 163 High Street, is rated 4.6 out of 5 across 154 reviews on 1 platform, including 154 Google reviews rated 4.6.
Every review we hold for the Epsom and Ewell office, from every platform, shown as written. First names only.
5/5
GoogleI have been with the Personal Agent now for over a year - albeit I was let down by the first landlord, Ria and Lily at Epsom helped smooth the way to the beautiful home I am now in. Their professionalism, helpfulness and friendliness helped greatly. Although Kerrie initially showed the property, I have had more dealings with these two lovely ladies. Thanks Joe for asking me to comment. Well done girls - fabulous!! hopefully I will be on your books for a long time to come. Dee
5/5
GoogleJust rented out my parent's house that took 9 months of renovation work. Had some great support and advice from Cheryl from the outset and a great letting experience with Natasha. The overall experience has been friendly, professional and helpful without being pushy. They are actually a "personal" agent, like it says on the tin
5/5
GoogleI can highly recommend Joe, Matthew and Ria at the Personal Agent for providing an extremely high quality lettings service and always available to ensure the clients needs and requirements are met for all tenancy needs. Thank you !
Thank you for your lovely review Allan. We are pleased that the lettings team provided you with excellent service!
5/5
GoogleI would highly recommend The Personal Agent Lettings. Thank you very much for helping us find the perfect house to rent. Bradley Snape and Michelle Hobbs were extremely helpful, open, transparent, professionals and reliable through the hole process. They were always available to answer our questions and were absolutely wonderful to work with.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI am very please with the service the Personal Agent provided myself and partner in finding a new property to rent. 'Matthew' was very professional from our initial meet. He allowed us to view the property and remained distant outside due to the Covid Restrictions. He also communicated our needs to the Landlord so that the property was in the condition we wished for. 'Matthew' also allowed us to visit the property at short notice before we move in so that we could take measurements. The process to move in and complete all paperwork has been very good. Definitely, recommend the Personal Agent to perspective Tenants, Buyers and Sellers.PositiveResponsiveness, Quality, Professionalism
Thank you for your feedback Daniel. We are pleased that Matthew and the team here at The Personal Agent provided you with efficient and professional service!
5/5
GoogleMichelle has been very helpful in completing my agreement.
5/5
GoogleThanks again to the whole team at The Personal Agent Lettings. I'm especially grateful to Katie Jenkins (Property Manager) for the hard work to propose and execute creative solutions. She ensures that the tenants receive the very best service and the property remains in excellent condition. I have been a very satisfied landlord for over 5 years and received positive feedback from all tenants in the property. I have no hesitation in recommending The Personal Agent team!PositiveResponsiveness, Professionalism
Thank you for your lovely words Andy. We are pleased that the team at The Personal Agent provided you with outstanding service, we work hard to meet expectations like yours!
5/5
GoogleA big shout out to Chris Sweby!!! He has been so exceptional and gone out of his way to find us a good property. He is so personable and really wants to help, which is rare to find. What a gem! Thanks Chris, I have already recommended his name to others who are looking!
5/5
GoogleWe are very happy with your services, We went through different Letting agents. We were very disappointed the way we were treated, At a time I got tired of looking for a house through letting agents. The opportunity came for me to meet , The personal Agent , from the handshake I felt something different I knew something good was going come out of it. which I never felt from the previous letting agents. I will remain very to GOD , for making me come in contact with personal agent. It was a wonderful experience. I give you 55555555 stars. Thanks so much. Kenneth Adiele.
Thank you for your kind words! We are pleased that our team provided you with a wonderful experience during this time.
5/5
GoogleHaving had negative experience with another local estate agents whom I worked with for several years, I got in touch with the Personal Agent to let out a one-bed flat and within a couple of days we had two offers! A big 'Thank You' to Joe who dealt with all our communications with the prospective tenants. Although we did experience a couple of issues, he made sure they were rectified promptly! Their fee structure is also transparent without hidden costs. Very pleased with their service and I highly recommend them to other landlords!
Thank you for your lovely review Yuan! Here at The Personal Agent we work hard to make sure you receive the best possible service.
5/5
GoogleThe Personal Agent has been managing my property for several years, and I have always found them to be very professional and efficient. Most dealings have been with Michelle, and she always acts promptly and effectively with any query I may have. I would thoroughly recommend ThenPersonal Agent as a management company
1/5
GoogleI previously had excellent experiences with The Personal Agent Stoneleigh business when buying and selling multiple properties. …
5/5
GoogleFantastic service. Michelle Hobbs was very efficient and friendly when dealing with our tenancy renewal. We've used a few agents in Epsom and The PA are definitely the best! 5/5 would highly recommend.
5/5
GoogleTremendous communication by Ronnie Lest and Cheryl. From start to finish, Ronnie went through the process and steps I needed to take. Faultless customer service and would recommend the Personal agent services anytime. Thanks Ronnie.
5/5
GoogleReally happy with the honesty and direction I received from Bradley at The Personal Agent. I am still looking for a property but now I know what I should be mindful of going forward. Thank you Bradley
5/5
Google“Simply brilliant...” Having used the Personal Agent's Letting and Property Management service for a number of years now. Absolutely professional and thorough. Super friendly staff, Joe, Katie, Michelle, and Ria just to name a few. And communication is great. It really takes all the heavy lifting of letting property off me. Can honestly say best estate agents I have dealt with. Recommended unreservedlyPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback. We are so pleased that you received excellent service from The Personal Agent team.
5/5
GoogleThe Personal Agent have been great, in particular Bradley Snape has remained professional and stuck to his word with commitments. Communication is always good and I would have no hesitation in recommending Bradley or The Personal Agent. Great work, thank you!
5/5
GoogleAlways a pleasure to deal with The Personal Agent, very professional, efficient and knowledgeable. Michelle Hobbs is always extremely helpful.
5/5
GoogleBradley, Cheryl, Chris, and Michelle were exemplary. They made what would have ordinarily been a very challenging situation, an effortless one; securing a long-term lease from the other side of the world. Thanks to all for their assistance. A very professional outfit.
1/5
GoogleIf you are considering renting a property, please avoid this agency. Firstly, they rented me a property full of damp and mould covered with a layer of paint by the landlord which they knew about. Also, I was a third tenant moving in less than two years after being told by the next door neighbor. Furthermore, dampness and mould returned after 4 months in the whole property. This made us sick, especially me since I was pregnant and also had another child with disabilities. To conclude and to make matters worse, the property had gutter issues. Subsequently my landlord put a claim against the block management and still not resolved after me moving out. As soon as I talked about the damp and mold in the other rooms, he said in writing that the gutters were causing the damp and mould throughout the house, which was not the case. We were fed up of living in dispair, therefore we contacted the Epsom Environmental Health Agency and they confirmed in writing that the property had degrees of dampness not properly addressed by the landlord. To my dismay the landlord confirmed another story to the Environmental agency and served me section 21 because I reported him to the agency. This is illegal to kick out an excellent tenant that has been paying full rent and living in dispair for 8 months. We were happy to leave and took us a while to find another property. However, as section 21 was served the landlord instructed these bunch of cowboys to show the property to potential tenants. An open day was arranged and many people attended. To the first few visitors someone called Callum from the agency claimed that all the problems were caused by us which I addressed him on the spot saying that was not true. As a result, I took it further and am currently awaiting a response from the property ombudsman regarding my complaint. Then, as we managed to find a property early then my contract expired under their knowledge we paid three weeks worth of rent instead of the full amount. We were constantly harassed by them to leave as soon as possible because my landlord had to make repairs for the new tenant's arrival. At the time of my deposit being returned the landlord and them claimed that they did not authorise me of not paying the full rent and deducted from my deposit. Of course I opened a dispute with DPS regarding this because they are liers. Avoid them if you want to avoid being misled and having heartaches. I have now instructed a solicitor to get returned all my rent refunded. They are worthless and better to use any other agencies out there.
1/5
GoogleHmmm… probably the least Personal experience I’ve had with an estate agents.! An arranged viewing at a property by a clueless agent with 10 minute slots, so a queue formed within minutes as it takes time remarkably to disgust a future home …! When questioned about the 1000 years of dust on the carpets and the knackered furniture accompanying the UNFURNISHED property I was told to send in my offer with what i required…. A damn good clean and the broom used further for something more appropriate was my desire for this cowboy agents.
5/5
GoogleWe've been working with Personal Agent Lettings for nearly 10 years. They do a great job. Both on the letting side and property management. Special mention to Kate Murphy who is efficient and totally reliable. She always delivers.
5/5
GoogleFantastic service. Michelle Hobbs was very efficient and friendly when dealing with our tenancy renewal. We've used a few agents in Epsom and The PA are definitely the best! 5/5 would highly recommend.
5/5
GoogleHad a great service from Tom Day and the team, always helped with any questions and swift to get viewings arranged.
Thank you for your feedback! We are pleased to hear the team were able to help you.
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The Personal Agent's Epsom and Ewell office has 154 reviews across 1 platform: 154 on Google.
The Personal Agent Epsom and Ewell is rated 4.6 out of 5 across all 154 reviews, and 4.6 out of 5 on Google from 154 reviews.
The Personal Agent Epsom and Ewell, 163 High Street, Epsom, Epsom and Ewell, KT19 8EW.
