5/5
TrustpilotI am completely satisfied with the…
I am completely satisfied with the smooth process of changing tenants, check-out and check-in provided by Hamptons. Thanks to Sandra McCrae and the Team for everything.
Trusted Agent profile · Epsom and Ewell
Hamptons Epsom & Banstead Sales reviews in Epsom and Ewell
★★★★★
1,664 reviews across 2 platforms
145 High Street, Epsom, KT19 8EH, Epsom and Ewell, KT19 8EH
Part of Hamptons, see every office.
Hamptons's office in Epsom and Ewell, at 145 High Street, is rated 4.3 out of 5 across 1,664 reviews on two platforms, including 215 Google reviews rated 4.9.
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Reviews
Every review we hold for the Epsom and Ewell office, from every platform, shown as written. First names only.
Trustpilot2/5
TrustpilotPoor service & communication were poor…
Poor service & communication from start to finish but the main issues were the under valuation that was based on a visit 12/18 months previously. My request to increase the price was described by the estate agent as "unrealistic" yet it turned out to be accurate. To the end of sale - the buyer was in the house before I even new completion had taken place. The only reason I give this 2 stars is because of a staff member Sara, who was professional and sensitive to our divorce sale but sadly I had very little dealings with her. I never did get an explanation as to why my ex had been contacted by Hamptons and not myself, surley it is simple courtesy? but this was the case all along regardless of my reminders. A complaint through the relevant channels just got bounced back to the branch with no resolve.
1/5
TrustpilotDon’t trust this company anymore
I have a very terrible experience with this company in St .Albans ! I was cheated by the salesman Sujad Hussain which told me to add the property buying offer is just for his favour or owner , not me ! Actually he didn’t fully notify me what the seller’s reply for my offer negotiations so , at the meantime,the other buyers keep on viewing the property even the seller get my offer ! ( this offer was told by this salesman said which seller request this amount) After my offer failure , this salesman told me that there was buyer offer higher to the sellers and actually the seller told him that the offer he told me to put was ONLY JUST MINIMUM REQUIREMENT for his consideration before he make the decision …OMG …my offer to seller is just for fun…if he told me before the whole story , I will sure change this offer ..I couldn’t imagine a salesman quality like this company…..
5/5
TrustpilotHamptons are the best
We have enjoyed very strong customer relations with Hamptons management team. Rebecca Hitchman and her colleagues have provided us with with excellent management and support and given us the confidence to just "leave it to them"!Many Thanks Enjoy your new role Rebecca
5/5
GoogleLeon, Becky and then team were great. Very professional and really helpful even in the face of many challenges and disasters. They sold our house extremely professionally and achieved a great price and helped us find a new home. Communication was very strong and we felt that we know what was happening at all times. A rarity in my experience with other agents. Thanks to all the team. We would definitely use Hamptons Epsom office again.
Agent replied · 24 October 2024
Thank you for leaving us a a review. We take customer service very seriously and are thrilled to receive such positive feedback about the team. Our people take great pride in offering a high level of service and the team will no doubt be delighted to receive your feedback. Thank you again!
5/5
TrustpilotGreat management with Shardai
I have been renting through Hamptons for 6 months now and Shardai my Property Manager has always been super helpful. As a landlord and tenant myself I know how vital it is to be on the ball and Shardai is just that.
5/5
GoogleAmazing team really. Very professional and extremely helpful. It was a pleasure dealing with all the team in particular Christine, Becky and Jacky. Thank you all.
Agent replied · 24 October 2024
Thank you for leaving us a review. Customer service is very important to us and we are delighted to receive such positive feedback about your experience with the Epsom team. We take great pride in our people and are particularly thrilled to hear that Christine, Becky and Jacky were all extremely helpful during the process. Thank you again!
5/5
TrustpilotHamptons Reigate brilliant!
Hamptons Reigate have been brilliant. kept good communication and always happy to help.Donna was the lady dealing with us and she was so friendly.Would certainly recommend!
Agent replied · 24 October 2024
Thank you for leaving us a review. It is fantastic to receive such wonderful feedback about the Reigate team and in particular Donna. We look forward to sharing your review, thank you again.
5/5
TrustpilotNick is easy to work with
Nick is easy to work with, always professional and understanding while waiting for PCC approval with any work needed to the property.
2/5
TrustpilotImpossible to reach
I am renting a place, and my landlord asked me to move out a week earlier than the contract was supposed to end. I have paid the rent for that period already, but agreed to this, given they would refund me. This was over 3.5 MONTHS AGO, and they still seem to have not made any changes to the contract. I reported this to Hamptons 21 days ago, following their email asking if I would like to extend my tenancy... (I assumed they knew about the changed dates, but looks like the landlord didn't inform them about anything). I have sent multiple emails to Hamptons, but haven't got any response from them. I really don't know what to do and if I will even get my money back... Really hoping someone from Hamptons sees this and gets back to me. :(
5/5
TrustpilotGiving Harleigh Doherty in rentals an easy 5*…
Giving Harleigh Doherty an easy 5* review!Our rental had been very problematic and frustrating and when Harleigh took over the day to day management she used her plentiful supply of common sense as wellas backbone to deal with our tenant and make our lives much more peaceful. Harleigh’s speed of response is very impressive, she is extremely competent and at the same time a delight.
5/5
TrustpilotI have been renting with Hamptons for…4 yrs
I have been renting with Hamptons for over 4 yrs. In that time, I have dealt with Lucy the Property Manager many times. She is efficient and deals with any maintenance issues promptly and effectively. Great to be in such capable hands!
5/5
TrustpilotExcellent service!
Have moved into my new property in 2018. There were a few issues occured since then, but all of them have been fixed very quickly, my property manager Judy from Hamptons Berkshire managed all inquires very quick and well. Thank you for the great service, Judy!
5/5
TrustpilotProperty Manager
I confirm that Tia Manger (Senior Property Manager) was the property manager for my property rental in Westcott from 2018 until I sold it in April 2024. I further confirm that Tia performed her duties in professional manner which I found invaluable. I would have no hesitation in employing Tia again should the circumstances arise. In the meantime I wish Tia every success in her future endeavors.Best regards,Gareth Norman
5/5
TrustpilotLucy Desborough at Hamptons is our…
Lucy Desborough at Hamptons is our managing agent and is a can do lady, whatever needs doing will be done almost immediately with minimum of fuss. Her efficiency is amazing as is her knowledge of properties.We also always have wonderful results with Holly Erarslan in lettings who really goes the extra mile, also with Elizabeth Kenefick end of Tenancy Team Manager. What a team, couldn’t manage without them.
5/5
TrustpilotExcellent professional service from…
Excellent professional service from Sharon and the letting teamSharon was always available and resolved questions quickly .Sharon is a credit to Hamptons
5/5
TrustpilotA high quality professional service
Choosing an estate agent isn’t easy but we’re very pleased we went with Hamptons to sell our house. Martin and all the team really worked to understand the house and the sort of buyers that it would suit. They managed all the viewings very efficiently, gave us well-evidenced advice, and when we got an offer that we were happy to accept, they were very responsive in supporting us through every stage of the acceptance to exchange of contracts process.
5/5
TrustpilotSix years of excellent service from Hamptons at Banbury
This is my sixth year of using the Property Management service at Hamptons Banbury for my rental property, and I remain delighted with the quality of service provided. My Property Manager, Max Barnes, is courteous and professional and always responds promptly and effectively to issues raised by me or my tenants. The service is also helpful and proactive with regard to legal compliance issues. I would definitely recommend it.
5/5
GoogleJonty, Paul, and the rest of the team worked very quickly to market my home when I had found a property I wanted to buy. I was keen to find a buyer who was able to proceed; the team understood that, and succeeded within two weeks. Also want to mention the professional photographer who took the great photos.
Agent replied · 24 October 2024
Hi Richard, We apologise for any inconvenience caused. Please send us an e-mail on Customercare@hamptons.co.uk for us to investigate this matter and assist you accordingly.
1/5
TrustpilotFollowing my review of Hamptons Chelsea…
Following my review of Hamptons Chelsea and their senior head of sales Nick Hubner, I received a formulaic reply from Hamptons saying they were taking my comments seriously and would I email my details for them to contact me, which I did. Guess what? They never contacted me...Definitely very poor follow up and customers' service. Company to be avoided.
Agent replied · 24 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotMandy is a cooperative manager and a…
Mandy is a cooperative manager and a good follower. i wish her continued and lasting success,and i am comfortable working with her.
5/5
TrustpilotWe have used Hamptons for many years to…
We have used Hamptons for many years to manage a family letting and they have been consistently very good.Rebecca Hitchman has been an efficient, respectful and wonderfully pragmatic property manager for us as have the whole team led by Justin Partt.
5/5
TrustpilotQuality Letting Service
Have used Hamptons Lettings now for some time and the service has always been excellent from start to finish. Special thanks to Molly Cave-Browne-Cave for finding us tenants so quickly and also to Rebecca Hitchman for managing our properties post rental.
5/5
TrustpilotAlways helpful in providing suggestions and/or getting us the help we need
Whenever we’ve had an issue with our rental property, Shardai has always been really helpful in providing suggestions that we can do ourselves to help improve it, and if this didn’t work, she would make sure that the relevant people are contacted in a timely manner to help resolve the issue. Thank you so much for all your help over the past few years. We are really grateful. :)
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