Every review we hold for the Epsom and Ewell office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe would recommend Hamptons
We would recommend Hamptons as a pleasant, efficient and very responsive agency. Even from the start, we had a very nice viewing experience and agreeing the tenancy was a smooth and easy process too. Throughout our tenancy, Daniel Johnson has been especially helpful and responsive whenever we’ve had any issues, We haven’t had too many issues but whenever we have, they’ve always been sorted quickly. We also like how they always try to get the same local contractors to do any maintenance work, and the contractors have always been friendly and efficient.
Nik · 1 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to share your experience and for your recommendation.
We are delighted to hear that you have found Hamptons to be pleasant, efficient and responsive throughout your tenancy journey, from your initial viewing through to ongoing property management support.
It is particularly wonderful to hear your recognition of Daniel Johnson. We pride ourselves on providing prompt, professional service, and it is great to know that Daniel has been so helpful and responsive whenever assistance has been needed. We are also pleased that maintenance matters have been resolved quickly and that your experiences with our local contractors have been consistently positive.
Keeping our customers informed and providing clear, reliable communication is extremely important to us, so it is rewarding to hear that you have felt reassured and well supported throughout your tenancy.
Thank you again for your kind words and for recommending Hamptons. We truly appreciate your feedback and will ensure that Daniel and the Harpenden team receive your comments.
★★★★★ 5/5
TrustpilotKatie May - Caterham Branch
katie May at Hamptons Caterham has been managing my let property for a while now. i find Katie very professional. Her telephone manner is extremely friendly. She is very proactive at dealing with my queries or anything i’m concerned about. Katie is extremely good at keeping me informed of any actions she is dealing with on my behalf. I recommend her very highly to manage property for clients. Thank you Katie for all your support
Diana · 6 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave such a positive review.
We are delighted to hear about your experience with Katie and the service she has provided in managing your property. It is wonderful to know that her professionalism, friendly approach and proactive communication have helped give you confidence that your property is being well looked after.
Keeping our landlords informed and responding promptly to any concerns is a key part of the service we aim to deliver, so it is particularly pleasing to hear that Katie has consistently met your expectations in these areas.
Thank you again for your kind words and recommendation. We will be sure to share your feedback with Katie and the Caterham team.
★★★★★ 1/5
TrustpilotRent somewhere else. Disappointing and unprofessional
Extremely disappointing experience with Hamptons. Rented a flat through this agency. Being told that the property was "ready to go". The keys have been handed on the street (found out later we were missing some keys to access the water, gas and electricity meters). As soon i got in, i found some maintenance issues which have been reported straight away to the property manager. Once i moved into the flat, I realised that the boiler was not working, and therefore there was no hot water and no heating in the flat. It took 17 days since it was flagged for the property manager and the landlord to solve the problem. In the meantime, i was suggested to buy a daily gym pass or to go to a friend to take a shower. We have been promised a rent free period for the time without the boiler (emails proving that). Eventually, out of the 17 days, only 14 have been discounted without any explanation. Some of the maintenance issues have been solved and paid by myself, some other are still not solved after over 70 days. In addition, i had to pay the outstanding debts to the old energy supplier (42£) to be able to switch my account into the new flat. The agency only works in the interest of the landlords. There is no support to the tenants. The property manager has only communicated via email, not a call or a visit to try to solve the situation. No one else in the office took ownership of this case, including the agent who signed our contract. All the maintenance issues could have been easily spotted with a 10 minutes check by the landlord or the agency prior the rental agreement. Lights not working, hole in the sink, leaking shower and tub, boiler not working, malfunctioning fan extractor, all problems that someone with a bit of professionalism would easily spot. Stay away from this agency, at least from this branch. Rent somewhere else.
Mattia · 12 June 2026
Agent replied · 23 September 2026
Thank you for taking the time to share your feedback with us. Providing excellent customer service is very important to us, and we’re sorry to hear about your experience. We would appreciate the opportunity to look into this further, so please feel free to contact us at customercare@hamptons.co.uk with your details.
Thank you again.
★★★★★ 5/5
TrustpilotPatryk Lehmann - Hamptons Windsor branch
Patryk Lehmann (Hamptons Windsor branch) has been dealing with an going issue with an apartment roof, prolonged by continual changes of estate managing agents and the roof issue not being resolved properly. Patryk has done an excellent job by regularly chasing the new estate management company and the roof has finally been repaired. Thank you to Patryk for providing such excellent customer service.
Clive · 17 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave such a positive review.
We're delighted to hear that Patryk kept you updated and continued to pursue the matter despite the challenges caused by changes in the managing agents and the delays in resolving the roof issue. We understand how frustrating a prolonged maintenance issue can be, so it's great to know that Patryk's persistence and commitment to finding a resolution made a positive difference to your experience.
Your kind comments have been shared with Patryk and the team at Windsor, who will be pleased to receive your feedback.
Thank you again for your recognition and for choosing Hamptons.
★★★★★ 5/5
TrustpilotHamptons in Maidenhead have managed…
Hamptons in Maidenhead have managed several properties for me over the past ten years. The service I have received from the entire team and in particular from Harjeet Kaur has been extraordinary; attention to detail and super-efficient, many times going above and beyond expectations. I can highly recommend their all-round management services!
Chris · 17 June 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave such a wonderful review and for your continued trust in Hamptons over the past ten years.
We are delighted to hear that you have been so pleased with the service provided by our Maidenhead team. Delivering a professional, efficient, and reliable property management service is extremely important to us, and it is fantastic to know that this has been reflected in your experience.
We are especially grateful for your kind comments about Harjeet Kaur. Her dedication, attention to detail, and commitment to going above and beyond for our clients are qualities we greatly value, and we will be sure to share your feedback with her and the wider team.
Thank you once again for your recommendation. We truly appreciate your support and look forward to continuing to assist you with your properties for many years to come.
★★★★★ 5/5
TrustpilotBeen a tenant with Hamptons for 1 year…
Been a tenant with Hamptons for 1 year and so far it’s been great. Danish Ashraf has been the best as a property manager - super responsive to my queries and in making sure things actually get done, not just promised.
Elise · 26 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave such a positive review.
We are delighted to hear that your experience as a tenant over the past year has been such a positive one. It is particularly rewarding to know that Danish has provided the responsive, proactive and reliable service that we strive to deliver for all of our customers.
Your comments about being kept informed, receiving prompt assistance and not having to chase for updates are especially appreciated, as we understand how important clear communication is throughout a tenancy.
We will be sure to share your kind feedback with Danish, who I know will be pleased to hear that his efforts have made such a positive difference to your experience.
Thank you again for your recommendation and for choosing Hamptons. We look forward to continuing to support you throughout your tenancy.
★★★★★ 5/5
GoogleMy wife and I had a fantastic experience with Hamptons Estate Agents and couldn’t be more impressed with the level of professionalism and care shown throughout the process. We came across them during a house purchase. The team was hands-on, pragmatic and straight-talking, responsive, knowledgeable, and committed. Especially the house required the seller to obtain a LDC before we could proceed and Hamptons Epsom played a great mediator role to make it happen!
A special shout-out to Becky, who went above and beyond to ensure every detail was handled with precision and in a timely manner. Her communication was clear, and she offered to help when needed. In addition, Leon (Becky's colleague and boss) was also equally engaged, and was a joy to work with! Thank you both!!
I highly recommend Hamptons, and especially Becky and Leon!!
Subas · 17 September 2025
Agent replied · 8 October 2025
Thank you for your kind words and recommendation! Our team at Hamptons Estate Agents takes pride in providing professional and caring services to our clients. We're thrilled to hear that you had a fantastic experience with us, and we'll make sure to pass on your praises to Becky, Leon, and the rest of the team. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThis is not just a positive review, it's also an official big Thank you to Leon and his staff for handling very professionally the sale of my flat. I live abroad and Hamptons gave me all the support I needed to first rent and then sell my property from afar. The communication and the advice I received were always impeccable. I can definitely recommend them as a trustworthy and knowledgeable team.
Federica · 9 December 2025
Agent replied · 8 January 2026
Thank you so much for your kind words! It was our pleasure to assist you with selling your flat from abroad. We pride ourselves on providing top-notch service and guidance to our clients, and we're thrilled to have met your expectations. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 2/5
TrustpilotMy experience with Hampton Managing…
My experience with Hampton Managing Agents has been mixed. While initial responses to reported issues are generally reasonable, the overall handling of repairs has often been slow, with a lack of clear timelines and effective follow-through.
Alison · 12 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not fully met your expectations and appreciate the detailed comments you have provided regarding the handling of repairs and contractor management.
We recognise how frustrating it can be when repairs take longer than anticipated, particularly where specialist parts, contractor availability or landlord-appointed contractors can impact timescales. We also understand the importance of clear communication, regular updates and having greater certainty around repair progress and completion dates.
Your comments regarding communication, coordination and the management of repair timelines have been noted and will be shared with the relevant teams. Feedback such as yours is invaluable in helping us identify areas where we can improve the service we provide to our tenants.
We would welcome the opportunity to discuss your experience further and review the specific concerns you have raised. Please contact our Customer Care team at customercare@hamptons.co.uk, and we will be happy to investigate the matter in more detail.
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Hamptons
I had a fantastic experience with Hamptons Estate Agents and couldn’t be more impressed with the level of professionalism and care shown throughout the process. From start to finish, the team was responsive, knowledgeable, and genuinely committed to making everything run smoothly.
A special shout-out to Becky, who went above and beyond to ensure every detail was handled with precision and warmth. Her communication was clear and timely, and she was always ready to offer helpful advice and reassurance. Becky’s dedication and friendly approach made what could have been a stressful experience feel seamless and even enjoyable.
If you're looking for an estate agent that combines expertise with exceptional customer service, I highly recommend Hamptons, and especially Becky!
Cara · 9 August 2025
Agent replied · 8 October 2025
Thank you so much for your glowing review! We're thrilled to hear that you had an outstanding experience with our team, and we couldn't be happier that our commitment to professionalism and care shone through for you. Becky is truly an asset to our team and we're so glad she went above and beyond to make sure everything went smoothly for you. We appreciate your recommendation and are always here to provide expertise and exceptional customer service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotHamptons excellent service
I have had a very positive experience dealing with Danish Ashraf at Hamptons. Danish has been professional, responsive and extremely helpful throughout, dealing with queries promptly and keeping me updated whenever required.
Paulo · 3 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave such a wonderful review.
I am delighted to hear about your positive experience with Danish. Providing professional, responsive and proactive service is something we strive for, and it is fantastic to know that Danish's communication, dedication and willingness to assist have made such a positive impact.
I will ensure your kind feedback is shared with Danish and his manager, as I know he will be pleased to hear that his efforts have been recognised and appreciated.
We are also incredibly grateful for your loyalty over the past ten years. Your continued trust in Hamptons means a great deal to us, and we are delighted that you remain happy with the service you receive.
Thank you again for your recommendation and for taking the time to share your experience. We look forward to continuing to support you for many years to come
★★★★★ 5/5
TrustpilotNicole Drakket is Top of the line elite property manager
Huge shoutout to Nicole Drakket at Hamptons. Throughout my tenancy, Nicole has been exceptionally supportive, communicative, and truly goes above and beyond to help navigate issues as quickly as she can.
Irene · 7 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave such a lovely review.
We are delighted to hear about your positive experience with Nicole. Providing a high level of customer service is extremely important to us, and it is wonderful to know that Nicole's patience, professionalism and commitment to keeping you informed have made such a positive impact throughout your tenancy.
Your kind words will be shared with Nicole and her manager, and I am sure they will be greatly appreciated.
Thank you again for your feedback, and we wish you all the very best for the future.
★★★★★ 5/5
TrustpilotThank you Hamtptons Balham
I would like to warmly recommend Bernardo and Tiffany at Hamptons Balham. They have been helpful, kind, informative, supportive in a very stressful moment - finding a new home.
Maria · 13 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that Bernardo and Tiffany provided such helpful, kind and supportive service during what can often be a stressful time. Finding a new home is a significant milestone, and it is wonderful to know that their professionalism, guidance and communication helped make the experience both enjoyable and positive for you.
Your feedback will be shared with Bernardo, Tiffany and the wider Balham team, who will be thrilled to receive your recognition.
Thank you again for your recommendation, and we wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotI would like to provide feedback for Danish Ashraf from Hamptons
I would like to provide feedback for our Property Manager Danish Ashraf who we have worked with for over 8 months. He has a very friendly open manner , is easy to get hold of, very responsive and is very understanding of a landlords needs and perspective. He is very professional and experienced in his field. He remains calm under pressure, can be assertive when necessary, is very organised and you can rely on him and trust that he will get things done. He takes control of things for you , is constructive in finding solutions and making helpful suggestions in order to get things done. He is a good communicator keeping you informed on what’s going on at all times , and has a great sense of humour!
Louise · 12 July 2026
Agent replied · 23 September 2026
Thank you for taking the time to share such detailed feedback about Danish.
We're delighted to hear that your experience working with him over the past eight months has been so positive. It is wonderful to know that his friendly and approachable manner, responsiveness, professionalism, and dedication have made such a difference. We're especially pleased that you value his ability to remain calm under pressure, communicate effectively, provide practical solutions, and keep you informed throughout the process.
Your comments about his organisation, reliability, understanding of a landlord's perspective, and sense of humour are greatly appreciated and will be shared with Danish and his managers.
Thank you again for your kind words and for recognising Danish's hard work and commitment
★★★★★ 5/5
TrustpilotGreat experience overall
I had a great experience overall. Any questions or issues I had were dealt with quickly, and communication was always prompt and helpful. Thank you to Danish Ashraf for the support throughout the process.
Rashed · 26 June 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave such positive feedback.
We are delighted to hear that you had a great experience and that any questions or issues were dealt with quickly and efficiently. Providing prompt, helpful communication is something we strive for, so it is wonderful to know this was reflected in your experience.
A special thank you for recognising Danish Ashraf for the support provided throughout the process. I am sure they will be pleased to hear your kind comments.
We wish you all the best i and thank you for choosing Hamptons.
★★★★★ 5/5
TrustpilotI have been a client of Hamptons in Reigate for many years…
I have been a client of Hamptons in Reigate for many years renting out my semi furnished property. I am extremely satisfied with the service. Their staff are very attentive. Athena and Jessica do an outstanding job at finding the best tenant for the property and ensuring the whole rental process goes smoothly. And similarly once rented property management presently handled by Conny has been really excellent, making sure that any issues are promptly reported and then get fixed. So all in all I can highly recommend Hamptons.
Graham · 12 March 2026
★★★★★ 4/5
TrustpilotRemoval of Canting Tree Close to Shed and Fence
We had struggled to find someone capable/willing to remove a large canting tree at the very end of our garden, next to a shed and a fence. Mandy Dorta thought outside the box and managed to achieve this through someone, quite rightly, she thought could achieve this. If the tree had come down it would have caused serious damage but Mandy Dorta was proved right as the chosen person did a very difficult job very well, especially given the lack of parking outside the house. Thank you Mandy.
Sandra · 12 March 2026
★★★★★ 5/5
GoogleA big thank you to Leon, Becky and the team at Hamptons Epsom for managing our house sale so proficiently and professionally. Despite the early setback of losing our first buyer the team did a great job to get us back under offer and progress the sale to complete by the end of March. Sound advice, good clear communication and a sale completed on time, all in all an excellent service from the team - I have no hesitation in recommending Hamptons in Epsom
Sean · 22 April 2025
Agent replied · 8 July 2025
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Hamptons Customer Care.
★★★★★ 4/5
GoogleBecky and Leon were fantastic throughout our property purchase. Becky understood how much we loved the home we have purchased and went above and beyond to guide us through the process, helping us understand timeframes, expectations, and how to position ourselves to secure the property. Both Becky and Leon were responsive, professional, and genuinely supportive, making the experience smooth and stress-free. Highly recommend!
JS · 13 October 2025
Agent replied · 17 October 2025
Thank you so much for your kind words! It was a pleasure guiding you through the purchase of your dream home. We are always here to provide the best support and make the process stress-free for our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotHampton has been my letting agent for…
Hampton has been my letting agent for many years. Recently I have been contracted with Hamptons again as I move out of my flat. Monika has been assigned to be my property manager since 2022 and I find her great in her job. She is personal, attentive and approachable professional. Despite I may have some difficult ask, she can handle them well. I have been sticking to Hamptons so far partly because of her and I know I can trust her to take care of my property appropriately.
Angeles · 20 February 2026
★★★★★ 5/5
GoogleLuke, Becky, Laura and the team have been absolute stars through out the whole process - which has been long and difficult but not because of anything to do with them! From the very start Luke was professional and realistic when valuing our house. They were quick and efficient in getting it to market and the team they use for photos and floorplans were great. They took a sensible approach to pricing which got us lots of viewings and resulted in a good offer within a week. When after 2 months our buyer pulled out Becky and the team sprang into action to get us viewings and managed to get us a new buyer at a similar price so we didn't lose our onward purchase. They have worked tirelessly to make sure we completed before the stamp duty change and Laura from the sales progression side was amazing at talking to the whole chain and keeping us in the loop.
Honestly can't fault them! I would highly recommend for anyone looking to sell.
Lizzie · 21 March 2025
Agent replied · 8 July 2025
Thank you so much for your glowing review! Our team takes pride in providing top-notch service throughout the entire selling process. We are so glad we could help you successfully sell your house and accommodate any challenges that arose. It was our pleasure to work with you and we greatly appreciate your recommendation. Thank you for choosing our agency! Kind regards, Lucy, Hamptons Customer Care.
★★★★★ 5/5
GoogleThank you Leon, Becky and the rest of the team at Epsom Hampton for completing the sale of my house. Becky is a huge asset to Hampton, she navigates the sale of my property with great efficiency and help at every unforeseen circumstances to finalise the sale . I am very much appreciative for all her effort and competency.
Julia · 7 October 2025
Agent replied · 17 October 2025
Thank you for your kind words! Our team takes pride in providing efficient and helpful service during every step of the sale process. We are grateful for the opportunity to assist you and appreciate your recognition of Becky's competency. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI recently had a fantastic experience with Hamptons Estate and Letting in Epsom, thanks to the outstanding service provided by Rebecca and Leon. From the very beginning, they were both incredibly professional and attentive to my needs and preferences.
Rebecca guided me through the entire process with clear communication, making sure I understood every step. Leon was equally impressive, providing valuable insights and support that helped me feel confident in my decisions.
I highly recommend Hamptons Epsom, and I can’t thank Rebecca and Leon enough for their exceptional service! If you’re looking for a seamless experience in buying or letting property, this is the team to trust!
Shahzeb · 8 February 2025
Agent replied · 8 February 2025
Thank you for your review Shahzeb. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
TrustpilotWe've had a really good experience with…
We've had a really good experience with Hamptons. Our property manager, Harjeet Kaur Arla was exceptional throughout our tenancy. She was always very kind, professional, and incredibly responsive whenever we had any issues. During the busy end-of-tenancy process, she was particularly helpful, promptly providing cleaning company recommendations and ensuring we received the urgent letter we needed for our son's school application. Her support made our move-out smooth. Highly recommend her, and Hamptons.
Meghana · 10 March 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
