Every review we hold for the Epsom and Ewell office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBest in class
I have been fortunate to have had excellent service from Jacob Forster at Hamptons Stratford Upon Avon branch in the recent sale of my property. Jacob gave good advice, was agile and quick to respond to all my needs and in fact was a step ahead in many aspects of the sale. He went above and beyond to help me as I was transacting whilst living abroad. Outstanding and personal service. Thankyou.
Emma · 18 February 2021
Agent replied · 24 October 2024
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with Jacob and the team.
★★★★★ 1/5
TrustpilotWe have used Hamptons for 4 years to…
We have used Hamptons for 4 years to let and manage our property and their level of service is appalling. We eventually had to take over the management directly with our tenant due to the poor service they were providing despite being paid to provide this service. Very unresponsive to any requests and we have moved on to another agent who provide a brilliant service. Be warned their customer service is appalling.
Trevor · 17 February 2021
Agent replied · 24 October 2024
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
★★★★★ 5/5
GoogleRecently purchased a house through Hamptons (Epsom branch). Leon was great throughout the whole process, from the offer stage (sealed bid) through to completion. Never pushy and always very courteous.
Shyam · 26 October 2018
Agent replied · 24 October 2024
Congratulations on your purchase! I will be sure to pass on your kind comments to Leon on the team. We take great pride in what we do and appreciate you taking the time to leave us feedback, thank you!
★★★★★ 1/5
TrustpilotHampton international not professional
Hampton international is a firm that is inefficient and unprofessional. When it comes to grabbing/finding a tenant they seem to be nice and quick. when it comes to the end of the contract they are slow and let things drag. We had to chase them with lots of emails with regards getting our deposit back. I urge all tenants to be aware of that.
Jia · 13 June 2022
Agent replied · 24 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotGreat agents
Yoanna was so helpful with getting us into our flat. We could tell that she really tried hard for us.We have a had a few issues with the property, but Melanie has been very helpful, always quick to respond, and has helped with any issue we had.
Liam · 20 July 2022
★★★★★ 5/5
TrustpilotApril Keane has been a pleasure to work…
April Keane has been a pleasure to work with as my property manager. She attends to issues quickly and is prompt with email reply.
James · 1 May 2024
★★★★★ 5/5
TrustpilotExcellent property management over several years
Hamptons has managed my flat for several years and the support I get from Holly, my property manager, is outstanding. She helped manage a large renovation project, including recommending contractors and overseeing their work, ensuring that everything was done to brief and snags were dealt with. Huge thanks to Holly.
Jane · 23 February 2022
★★★★★ 5/5
TrustpilotProperty Management
Our Property Manager Minneaux Schandorf is exception in ensuring all bases are covered - across timely and prompt communication with our tenant ; timely payment of service charges ; immediate attention to repair and maintenance related issues. Thanks very much Minneaux !!!
R · 26 January 2023
★★★★★ 5/5
TrustpilotSara at the caterham sales office is a…
Sara at the caterham sales office is a credit to your company. Incredibly helpful. Fantastic service and should be promoted to show others how it's done right.Thank you Sara
George · 16 January 2024
★★★★★ 5/5
TrustpilotThank you Anca!
Anca is so brilliant! She is managing our tenancy and she makes it very easy for us, when sometimes renting can be really difficult.
Barney · 26 April 2024
★★★★★ 5/5
TrustpilotGreat experience
A pleasure dealing with Hamptons Rentals throughout our tenancy, professional, competent and helpful. Paperwork, check in and out all online for easy tracking and reference. Thank you Charlotte, Jenny and Sarah.
Tash · 27 November 2023
★★★★★ 5/5
TrustpilotAmazing team and great support
As a tenant, my experience with the Hamptons Lettings team has been one of absolute excellence in service and support. Melanie and Nigel (as well as other standouts such as Ashlea and Abby) have been accommodating and prompt in dealing with any issues as they arise, and the team as a whole has shown remarkable compassion, flexibility, and an ability to consistently deliver above expectations in assisting me to find and settle into a new home. I can confidently state that I have never experienced such a high level of professionalism and customer service from a letting agency as I am currently receiving from Hamptons.
Kayne · 2 November 2023
★★★★★ 5/5
GoogleI would like to thank Christine for all her hard work, patience and kindness making sure the purchase of our house suceeded. She was amazing. Thank you.
Pippa · 26 October 2019
Agent replied · 24 October 2024
Thank you for leaving us a review. Customer service is very important to us and as such we are thrilled to hear Christine provided you with a 5* service. We take all feedback very seriously and look forward to sharing yours with Christine and the team. Thank you again.
★★★★★ 5/5
GoogleOur experience dealing with David at Hamptons was excellent. HIs flexibility at first swayed us to offer on the house we now call home. Buying a house is stressful at the best of times, but we had 2 young children and were in a chain, which collapsed a couple of times. He was pragmatic, positive and very human in his approach- making the experience a lot less painful that it could've been. Thank you Hamptons!
Laia · 26 October 2019
Agent replied · 24 October 2024
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that the team and in particular David had such a positive impact on your experience with us. It is particularly great to hear that you felt David was always on hand to offer you such important support and advice resulting in a easier transaction. We take great pride in our people and look forward to sharing your review with David and the team. Thank you again!
★★★★★ 1/5
TrustpilotDO NOT PAY FOR HAMPTONS PROPERTY MANAGEMENT SERVICE
DO NOT PAY FOR THE HAMPTONS PROPERTY MANAGEMENT SERVICEThe Hamptons property management service is one of the worse I have come across. False promises, incompetent staff and phones that are never answered.Over winter, we were left without hot water and heating with two young children for over 5 days. The room temperature went down to 13oc. We have also been left without electricity for 4 days as it was “not an emergency” for our account manager. On the subject of account managers, I think I’m on my fourth or fifth in two years.Everything with the property management service is a battle - from acknowledging the emails through to even picking up the phone. I have to constantly explain and re explain the issues. They have left issues in the property I am in for so long that the ceiling collapsed through. Even when my bathroom flooded with over 5 inches of water, I called the emergency line and it was “not deemed an emergency” I am left exasperated every time I have to get something fixed it is like going in to battle. I would never ever use - as a tenant I am subjected to the pain.
Emma · 17 October 2023
★★★★★ 1/5
TrustpilotYou better not use this service
If you decided to use it, better don’t: you would need to do all the job, pay them, and never get any responsibility for their actions. They “agreed” with landlord to let a clean property, but neither cleaning, nor maintenance happened, and now the landlord drains our pockets for his crappy flat
Roger · 3 July 2023
Agent replied · 24 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotMegan Sillett made our experience amazing
Megan Sillett made not only the move into the flat seamless, nothing was too much trouble - and she looked after us in the 2 years that we stayed at Butler's Wharf. I would have no hesitation in recommending Hamptons - 5-star service!
Tracy · 8 November 2022
★★★★★ 5/5
TrustpilotMatilda has been great
Matilda has been great, very helpful and prompt! We're always comfortable knowing that there is help if we need with our rental.
Paul · 14 May 2024
★★★★★ 5/5
TrustpilotGreat support and reliable staff.
We had great support from Hamptons team to rent a house. The procedures were smooth and Roni was very helpful. Now I have David Whiting to contact when I have problems or queries and I always appreciate his prompt responses very much.
Yoko · 13 December 2022
★★★★★ 5/5
TrustpilotThe most helpful person I’ve met
Taylor went over and beyond to help smooth out the deposit return. Restored my faith in human nature
Martyn · 25 July 2024
★★★★★ 5/5
TrustpilotLucy Desborough has been great to us…
Lucy Desborough has been great to us over the last 2 years. We moved here from the Netherlands and appreciate the proactive management.
Tvdh · 24 April 2024
★★★★★ 5/5
TrustpilotThank you April!
April has been an absolutely incredible managing agent and has been extremely helpful in dealing with any issues that have needed attention throughout our tenancy! She has been quick in her responses and has always been there to help. Thank you April for everything!
Marilena · 27 September 2022
★★★★★ 5/5
TrustpilotWe completed our sale via the Stratford…
We completed our sale via the Stratford team last year. A lengthy process during which the team were always helpful and professional. During a complicated and protracted completion Jacob worked tirelessly and with great attention to ensure we all stayed on side and get the sale over the line. I would not hesitate in recommending them if you want a complete service that best ensures you get the best result
FatBoyW · 2 March 2021
Agent replied · 24 October 2024
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with Jacob and the team.
★★★★★ 1/5
TrustpilotWest Hampstead branch
West Hampstead branchThis branch seemingly work on behalf of faceless companies (Countrywide) that seem capable of taking your property without the legal right to do so.(court or bailiff judgements or any paperwork legally allowing them to do so or even contacting the owner of the property) and seems to use very questionable methods and tactics in order to remove your tenents,gain unlawful entry to your property including a hand written sign in your window,therefore breaking and entering seemingly without the correct or in fact any legal court paperwork in order to allow them to do so.They put pressure on you to sell and don't provide you with any legal court judgement at all to explain their actions. They then seemingly dispose and destroy your property and make you homeless without any explanation. Even if you are paying your mortgage monthly in full. This is a disgusting and unethical way to do business and they seem to do the dirty work of other equally unethical companies and could not care about anyone but themselves and give you no explanations for their actions. Unacceptable behaviour and shocking treatment.
Lee · 5 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
