Hamptons Epsom & Banstead Sales reviews in Epsom and Ewell

★★★★★ 3/5

Google

As a buyer through Hamptons we did find that we needed to be pushing them for communication and was not helped by the unexpected and sudden changes in staffing and contacts there. They did a good job of resolving a crisis that arose after our survey, but their handling of the purchase at the end just added stress to an already stressful situation. Clearly the agent acts in the sellers intrests as they are paying the bill, and that was apparent in our case.

Nigel · 12 December 2018

★★★★★ 5/5

Trustpilot

A reliable well managed company with excellent service from Patryk Lehmann

A reliable well managed company with valuable ties within the variety of services (property/rental management, accounting including taxes, sales, etc). I have experienced excellent service from my property manager - Patryk Lehman - who was always prompt and reliable. When the flat required repairs due to a water leakage from above, he went out of his way to ensure this was done fast and in a cost effective manner.

Salaam · 7 August 2024

★★★★★ 5/5

Trustpilot

Efficient Service

Currently renting a Hamptons managed house. Issues are dealt with quickly by the Property Manager who liaises with the Landlady and the appropriate business to get things fixed. Someone also came round to check things are in working order after 4 months of being in the property and then fed back to the Property Manager for things that needed doing. The staff in general are friendly and try and help out in any way possible.

Maria · 19 April 2024

★★★★★ 5/5

Google

Right from the outset, the Hamptons people showed real enthusiasm for helping us sell the house. It felt like they were on the journey with us and it wasn’t just another job for them. This was in marked contrast to other agencies who offered to provide a service for much lower fees but felt very transactional in their approach. It turned out to be a long process in a difficult market and we had some very frank conversations along the way. Leon in particular had to deliver some difficult messages but he did so in a clear, professional and matter of fact way and we appreciated his candour. We felt that Hamptons pulled out all the stops to market the property and never gave up. We liked that Hamptons stayed on the case right through to the end, kept on top of the solicitors and kept us informed.

SE · 26 October 2018

★★★★★ 5/5

Google

We used Hamptons for both our sale and purchase. I rarely write reviews and when I do, I don't give 5 star reviews easily. However, this was thoroughly deserved. They were outstanding, especially given that we needed a quick turnaround. The team were very responsive, especially with helping to facilitate a quick exchange and completion. I just liked the 'can do' approach, especially where Becky offered and literally ran contracts between 3 location to get the deal done. Would definitely recommend.

Jim · 26 October 2018

★★★★★ 1/5

Trustpilot

Do not rent a place with Hamptons

Do not rent a place with Hamptons, they have no interest in meeting their legal obligations. We have no heating or hot water. Fist they claimed we weren’t renting with them and it wasn’t their responsibility. Then after I sent them my tenancy agreeemnt they apologised as they were looking in the wrong system. Then they asked me to stay in New Year’s Eve so someone could come out. Finally at half past midnight they emailed and said sorry nobody was coming but the would call me in the morning. Of course they didn’t ring. I called them and they said they would ring straight back. Took them over an hour before ringing and admitting they haven’t even booked someone. They promised to call back within 20 minutes. An hour after they promised they still hadn’t called. I have rung them back and they say they will call straight back. Still freezing and still no call back. Happy to take your rent but if you have a problem they are useless. This is the 4th time the heating has gone in 18 months. There are plenty of reputable landlords out there, sadly Hamptons aren’t one of them

RC · 1 January 2024

★★★★★ 5/5

Trustpilot

Great service and special thanks to Sarah Golder

Fast, friendly and very professional! Sarah is our deposit manager - never an easy job. She’s done a great job sorting out problems, liaising between all parties and coming up with fast solutions. Highly recommended!

Damaris · 18 October 2023

★★★★★ 4/5

Trustpilot

Great Property Manager!

Our Hamptons Property Manager has been great. Very responsive, always quick to communicate. Our PM always understood the (few) issues we had during our rental.

Rogan · 20 May 2024

★★★★★ 5/5

Trustpilot

Hamptons - property management

Jana Volfikova was our property manager at Hamptons and she made our lives so much easier! She was courteous, helpful and responsive - never had to chase her!

Melbourne · 29 June 2020

★★★★★ 5/5

Google

The team at Hamptons Epsom were quick, efficient and communicated just the right amount. The price they suggested was a good balance between getting enough interest and the right price for us as sellers. The solicitor and painter they recommended were excellent. They made the whole process as easy and painless as possible.PositiveResponsiveness, Professionalism

Richard · 25 October 2021

★★★★★ 5/5

Trustpilot

Good work by Hamptons & John Williams Heating

I called Jennie this morning as the house we rent had a leak under the sink. Although a difficult time of year, she arranged for John Williams Heating to come out very quickly to rectify the problem. Thank you Jennie and John Williams Heating.

Robin · 23 January 2023

★★★★★ 5/5

Trustpilot

Thank You Jacob

Thank you so much for all of your help and support during our recent move. Moving house is always a stressful experience and even more so during COVID 19 but the support from Hamptons and in particular Jacob Forster from the Stratford Upon Avon branch was fantastic and really made the process as simple as possible. M Bullock

M · 21 December 2020

★★★★★ 5/5

Trustpilot

Hamptons have always been friendly

Hamptons have always been friendly, reliable, and helpful regarding my rental. Any issues have been dealt with very quickly by David Whiting and his team.

Liz · 14 May 2024

★★★★★ 5/5

Trustpilot

Shardai Whitter-Lewis - great property manager!

Shardai is extremely responsive, kind and empathetic property manager and we really appreciate all of her help so far. We have had a few issues with the property and every time Shardai has managed these well, collaborating both with us tenants and the landlord. Highly recommended!

Elina · 5 November 2022

★★★★★ 5/5

Trustpilot

Thanks letter

I would like to thank Mrs. April Keane the one and only for her exceptional support during my accommodation at 53 Kensington Court, she was beyond my expectations, supportive and helpful, she is definitely an excellent example for deal with customers .. thank a million time and all the best

Faisal · 18 May 2022

★★★★★ 5/5

Trustpilot

Maintaining High Standards of Service

My property Manager, Patryk Lehmann has been helpful and eager to address my concerns.I’ve been with Hamptons for several years. They have maintained their high standards and professionalism.

Vivian · 14 March 2024

★★★★★ 5/5

Trustpilot

Excellent service by Sarah Golder-…

Excellent service by Sarah Golder- Deposits Manager. She kept me informed all the way through our transaction and made sure even on her days off that my deposit was being returned to me. Knowledgeable, quick and efficient. Thanks Sarah!

Miss · 21 June 2023

★★★★★ 5/5

Trustpilot

Hamptons provide a very professional…

Hamptons provide a very professional sevice. Anca is a very competent memeber of the management team who provides excellent feedback.

Andrew · 8 August 2024

★★★★★ 5/5

Trustpilot

Rebecca Hitchman at Hamptons

Rebecca Hitchman at Hamptons managed our rental property and everything was perfect. We always got a super-quick response and any repairs were attended to urgently. Rebecca and her colleagues were pleasant and professional throughout, so a very good outfit and highly recommended. Thanks Rebecca.Simon McCarthy

Simon · 25 November 2022

★★★★★ 5/5

Trustpilot

Supportive

Every time when I have any problem or need report, the property management team can always reply quickly and solve problems in time. They’re really helpful and supportive (especially Amy) Thank you for your work to make me have a happy living there!

Li · 2 February 2023

★★★★★ 5/5

Trustpilot

Hamptons Management Agents

On property management side for lettings our account handler, Lucy Desborough has been fantastic. She works with tight timescales to get the job done and often comes up with good solutions to problem situations. She is good with the tenants and is quick to respond when we need information or an update on our properties.

Donna · 30 June 2021

★★★★★ 5/5

Trustpilot

Amazing experience!

My experience with Hamptons has been nothing but positive, starting with property hunting with Patrick.Our property manager Sana has been on top of the managing since she took over the property! Sana has been responsive, kind and reliable. All of the issues are addressed promptly.

Stephanie · 14 November 2022

★★★★★ 5/5

Trustpilot

Shahena has been very professional and responsive

Shahena has been a great property manager for us, keeping us regularly updated and being proactive when things need repairing or there are any issues.

Mike · 27 April 2024

★★★★★ 5/5

Trustpilot

Jacob Forster

Our experience with Hamptons has been excellent. We were supported as buyers by Jacob who was fundamental in getting us to the contract exchange stage. He has been patient, helpful and tenacious in making sure everyone knew the process, were connected up and the process moving along. Thank you Jacob, over and above. Very happy.

Sarah · 27 May 2021