Every review we hold for the Epping office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDouglas Allen in Chingford
Douglas Allen in Chingford. Staff are very warm, welcoming and friendly. They work extremely hard to sell your property. They give honest and professional advice. They are always available to answer any concerns I found that James and Jesse listened and offered support when needed and they were never pushy and always put the customer first. Thank you for a wonderful customer experience.
Audrey · 24 August 2019
Agent replied · 10 June 2024
Dear Ms Dyer,Thank you so much for taking the time and trouble to post this 5 star review. Our Chingford team are hugely talented and committed people with a true belief in proving a premium service. We never forget that there are many agents to choose to sell through which is why we really do go to the lengths that we do to help our customers throughout what can be a very stressful process.On behalf of the team, thank you very much indeed for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotFriendly & Helpful Staff!!...
Would definitely recommend Douglas Allen especially Khaleesha who is very helpful and has great customer service skills.
Vicki · 21 June 2018
Agent replied · 10 June 2024
Dear Ms Stavrinos,Thank you very much indeed for your 5 Star review of Khaleesha, she will be thrilled to bits that she was able to help you so much.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotProfessional From Start to Finish
From start to finish the service provided was of a high standard. Good photography, lots of viewings, we had offers within two weeks. The service between offer and completion was exemplary, our "Sales Progressor", Andrew, kept us very well informed at all stages and worked tirelessly on our behalf, chasing up solicitors and other estate agents in the chain, resulting in a successful sale.
Tom · 19 April 2017
Agent replied · 10 June 2024
Hi Tom,Thank you for taking the time to post this review. I am delighted to hear that the service you received along with our unique marketing helped secure you a good sale on your home. Andrew is a key member of the team with the after sales service. Thank you again for your comments and hope you will be happy in your new home.Rob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotKhaleesha from Douglas Allen has been…
Khaleesha from Douglas Allen has been gem. She was helping us look out for a property. The enthusiasm and urgency shown by Douglas Allen was excellent. If we ever had to sell a property I think we would definitely go to them. They are well informed and research the properties well. Great job !!
Charmaine · 29 November 2021
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotFantastic service and assistance !!
We bought our second property through Douglas Allen and overall we had a very good service. We’ve viewed 3 properties through the agents and we put an offer for the one we liked. As this was a new built, they liaised well with the sellers and got us all necessary details. Jordan has always kept us up-to-date with the progress and assisted in inspecting this property.
Raj · 27 February 2017
Agent replied · 10 June 2024
Dear Raj,Thank you for taking the time and trouble to post your 5 Star review of Jordan at our Chigwell office, he will be chuffed with your recognition of him but even more so for knowing he has helped you secure your ideal home.On behalf of Jordan and our whole Chigwell team I wish you many years of happiness there.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 1/5
TrustpilotIn my opinion and speaking for myself I…
This review relates to the East Ham branch. In my opinion and speaking for myself I have bought and sold many properties and used many estate agents over the years however this agent over promises and under delivers, the amount of calls I had to make and the amount of emails I had to write in order to chase up and push forward was unacceptable. I personally would never recommend or ever use this company again. I suggest you find an alternative agent in this area!
Heather · 15 September 2022
★★★★★ 4/5
TrustpilotGood service
We purchased a flat in Forest Gate via the East Ham branch. The sale went through very quickly, and the staff we dealt with (primarily Waseem and Andrew) were generally helpful and friendly. My only main criticism is that on the occasions when we tried to contact the branch via phone and they could not take our call, they did not return our calls when asked.
David · 16 December 2016
Agent replied · 10 June 2024
Dear David,Thank you for your feedback regarding the team in my East Ham office. Waseem as you know has the job of helping clients like yourself to find their dream home and then passed the baton to Andrew for the after sales service. I am sorry to hear that on the odd occasion they did not answer the phone but we do have a call center that should pick up the overflow if we cannot answer it.Good luck in your new home.Rob wadeAssociate Operations Director
★★★★★ 5/5
GoogleI would like to say a big thank you to Lisa Allen, she has kept me totally updated with properties coming to the market. She always goes above and beyond and is super helpful.
Lorraine · 12 June 2022
★★★★★ 5/5
TrustpilotHighly Recommended
I have been searching for a property near Chadwell Heath area for last few weeks and viewed a property advertised by Douglas Allen (Chadwell Heath Branch)....I found a property listed by them which ticked all the boxes and now I am on the next phase of buying this property.I am really thankful to their sales representative Emma Fisher for her excellent customer support throughout this process.
Darshit · 18 April 2016
Agent replied · 10 June 2024
Dear Darshit, I am so pleased to hear that my Chadwell Heath office have been successful in helping you find the home that ticked all the boxes for you, I will pass on your thanks to Emma for her excellent customer service. We pride ourselves on going the extra mile to help all our clients wherever possible. I wish you all the best with your purchase Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotI have had a very pleasant and smooth…
I have had a very pleasant and smooth progression to offer accepted with the Branch Manager Maria closing the offer put forth and would recommend getting in touch with Douglas Allen Walthamstow Branch, if you are looking to buy, sell or let and ask for Maria if possible. Maria, is proactive and exceptionally professional. She arranged the viewing to suit my schedule and presented the offer and she managed to have the response from sellers swiftly.She is friendly and has helped with all my queries, and kept me updated with the progress. Thank you - exceptional service!
Abrahim · 8 August 2022
★★★★★ 5/5
TrustpilotVery happy customers!
We appointed Douglas Allen to sell our property in Chingford as we were looking to move house to Suffolk. The team of James, Jess, Jake and Natasha at the branch were extremely helpful, friendly and professional and were quite happy to answer our many questions. They found us a buyer within a couple of days and helped us through the sales process very efficiently, keeping in regular contact of how it was progressing. The staff were all brilliant and we would very happily recommend Douglas Allen in Chingford for buying or selling your property.
Alison · 8 August 2022
★★★★★ 5/5
TrustpilotDouglas Allen - first class service
Douglas Allen, Epping, in particular Jack have been exceptional in supporting us with the purchase of our first home. You couldn’t ask for a more personable, yet professional experience. I would recommend them to anyone
Jennifer · 23 March 2022
★★★★★ 5/5
TrustpilotWe are very happy to buy house and…
We are very happy to buy house and letting through Douglas Allen. Excellent Services! Specially we are very happy with Abbie Wilson,Lettings Advisor. She is the best! She is very polite and helpful. We would like to give her 100% for customer satisfaction. She helps us to find our right tenants within a week and provide all services with 100% satisfaction. Ram and Krishty
RAM · 13 March 2018
Agent replied · 10 June 2024
Dear Ram and Krishty,Thank you so much for taking the time to post this 5 Star review of our Basildon Lettings Dept, especially mentioning Abbie in such glowing terms. Abbie is a true professional who really goes out of her way to ensure her customers get all the help they need in finding the right tenants for their properties and I am glad you have benefitted from her service and expertise in this respect.Thank you very much for your custom.Regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotGreat agency
Great agency. Proper customer service and response. Michael is absolutely fabulous. Great doing business with him
Ghulam · 8 March 2018
Agent replied · 10 June 2024
Dear Ghulam, thank you for the feedback on our Chadwell Heath office, it is always a pleasure to offer our clients as you say proper customer service and that it was great doing business with him.I will pass on your thought which is much appreciatedKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 1/5
Trustpilot3 months on market with these bunch of…
3 months on market with these bunch of clowns and as soon as appointed another agent house was sold in 2 days…still receiving threatening emails about selling with other agent even though we cancelled with Douglas Allen…very misleading and marketing is poor…very poor…also we keep getting false reports sent to us saying they have had viewings etc which is important as they have no access to property…my advise…find another agent as it’ll be smoother and quicker then with Douglas Allen
Lee · 31 July 2022
★★★★★ 1/5
TrustpilotStay well clear. Clueless.
Was given a high value on my property, also was told that it was best to use their auction department "I am sold". Very quickly became apparent that the price was too high as was advised to lower it. After a couple of months with no real offers decided to use another agent, property was sold within a week. After telling Douglas Allen that their services were no longer required I was still getting Marketing reports from them 2 months later and found out they were still had the property up for sale on Zoopla. Clueless DO NOT USE.
JOHN · 29 July 2022
★★★★★ 5/5
TrustpilotAshok was really responsive and…
Ashok was really responsive and straightforward
Therese · 7 September 2021
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotI dealt with Sarah at Douglas Allen and…
I dealt with Sarah at Douglas Allen and she was brilliant from start to finish
Amanda · 19 September 2018
Agent replied · 10 June 2024
Dear Amanda,Thank you very much for your 5 Star review, Sarah at our Chigwell office will be delighted she was able to help you so much.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotGood communication throughout and would …
Good communication throughout and would definitely work with Douglas Allen again in the future. Thanks Sam
Sam · 20 October 2017
Agent replied · 10 June 2024
Dear Sam,Thank you very much for your kind words, I am glad we were able to help you with your move.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotGreat service
Great service, Abbie Wilson and Chloe Costa were really easy to work with and incredibly professional.
Vanessa · 10 October 2017
Agent replied · 10 June 2024
Dear Vanessa,Thank you for your review, we always aim to offer the best possible service, I will pass on your thoughts to both Abbie and Chloe as I am sure they will appreciate your feedback.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotGreat service
Great service, Abbie Wilson and Chloe Costa were really easy to work with and incredibly professional.
Vanessa · 10 October 2017
Agent replied · 26 December 2024
Dear Vanessa,Thank you for your review, we always aim to offer the best possible service, I will pass on your thoughts to both Abbie and Chloe as I am sure they will appreciate your feedback.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotA professional performance
We would like to express the highest praise for all members of staff at .Douglas Allen.It has been a truly professional performance.We would like especially to pay tribute to the heroic efforts of Mr Andrew Bilby, at East Ham in progressing the sale to a satisfactory conclusion.Also, Mr Daniel Bourne in Barkingside whose knowledge and expertise like Mr. Bilby s was second to none.
Drs · 5 September 2017
Agent replied · 10 June 2024
Dear Drs and D Biffa,Thank you for taking the time to post your review Regarding the Barkingside office and Andrew Bilby in East Ham. I hope you will be happy in your new home.Rob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotExcellent service!
the service at woodford douglas allen has been brilliant. Riana really paid attention to detail for my property search and also listened when a property wasnt right for me. i was constantly kept informed about new properties which resulted in me finding my family home. steve donna and hasan were all very helpful in keeping me updated. thank you team!
Robiul · 8 February 2020
Agent replied · 10 June 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotI had Ellie as a sales advisor
I had Ellie as a sales advisor. She was verry helpful and had a lot of patience with us. She understood what we want and what we are looking for and she helped us a lot.We are happy that our ofer was accepted and during this process we had the support of the agency and of Ellie.Thank you!
Madalina · 26 September 2020
Agent replied · 10 June 2024
Good afternoon Madalina, Thank you for your lovely review and congratulations on getting you offer accepted. We very glad to hear that we have been able to support you during this process-particularly Ellie. I will pass your comments along. Kind regards,Danielle
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
