Trusted Agent profile · Epping
★★★★★
1,893 reviews across 2 platforms
179 High Street, Epping, CM16 4BL
Part of Douglas Allen, see every office.
Douglas Allen's office in Epping, at 179 High Street, is rated 4.7 out of 5 across 1,893 reviews on two platforms, including 146 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Douglas Allen won in 2026.
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The Trusted Agent 2026 results for Douglas Allen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Epping office, from every platform, shown as written. First names only.
5/5
TrustpilotNathan was so attentive and kind during…
Nathan was so attentive and kind during the process that help me out a lot. Will work with them for sure
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotI would also like to thank peter …
I would also like to thank peter arrowsmith in hornchurch branch.We wasted a few months with a previous agent, very dissapoiting low viewers over the months. Then I changed to use Douglas Alan and another agent. My property had only 2 days of viewers then sold! So peter came along, very friendly, laid back, understanding, positive and professional. Each time I contacted him or had questions, he was very clear and helpful. People like him really does make a difference, not too serious, pressurised or being competitive, so more relaxed and trustworthy.In the end of the completion day, I was running so late 4pm to hand the keys over to him and he did not stress, complain or rush me at all, which definitely was a bonus!I really appreciate and very glad we had chosen Douglas Alan. If only we had chosen them in the first place..Great team work to all staff!
Dear Lesley,Your feedback on Peter and the Hornchurch team with their 5 star review is much appreciated.I am so pleased to hear that your experience with our company compared to the previous agents you have used certainly showed that we are different, not only by realising that every client wants to be treated differently but also by ensuring we deliver on the first promise and that is to find the right buyer, but also to ensure that we help you right through to as you say handing over the keys. Moving can be stressful but by being available to help takes a lot of this away.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotA big thank you to Douglas Allen
A big thank you to Douglas Allen, Epping branch who helped us sell our house very quickly.The team at this branch were excellent. Matthew, the Branch Manager, was extremely friendly and helpful from the beginning of the process through to the end. We were always kept in the loop and felt we were in safe hands. I would also like to mention Kate because at one point our house sale fell through and she called and delivered the news in a very sensitive, kind way and we needn’t of worried as we had another offer within days!I would definitely recommend this branch as I found the whole process stress free and straight forward.
Dear Mel,I would like to thank you for adding your comments on the Epping office, we always aim to be to be friendly and helpful if the news is good or bad, as you say it is the sensitive way that any news is given makes all the difference. Our aim is to always be proactive and overcome any delays or problems that may arise.All the best in your new home, if you know anyone else that could benefit from our service, please let us knowKind regardsPaul Ingleton - Associate Operations Director
4/5
TrustpilotI have to say have received a very good …
I have to say have received a very good professional service from the Chingford Douglas Allen team. They have been pro active , responsive and really assisted with not only the sale of our property but also the purchase of our new one. We have been able to speak to them re any issue so and they have advised us and guided us through thsi stressful process. Jess in particular has been incredibly helpful o would have no hesitation in recommending them.
Hi Carol,Thank you for taking the time to post your review regarding the Chingford office and in particular Jess.As you know our job doesn't end when we find you a buyer and it is good to see that Jess helped you through the whole process.Thanks againRob WadeAssociate Operations Director
5/5
TrustpilotWould recommend
Great experience with Douglas Allen as a first time buyer - Adam was responsive, friendly and happy to help. Quite different to what we had experienced with previous offers and estate agents!
Dear Collette, Thank you for taking the time to add your thoughts on Adam at the Hornchurch office, we always pride ourselves on being different and remember that moving home especially to a First Time Buyer like yourselves can be very daunting. I am sorry that all agents to hear that other agents do not live up to this, but can assure you that for any client we are always here to help.I wish you all the best in your first home and look forward to helping yourselves or any of your friends in the future.Kind regardsPaul IngletonAssociate Operations Director
5/5
TrustpilotWell worth that little bit more!
We are both 71 yrs old and were looking to buy and sell a house. By chance we walked into Douglas Allen's Chingford office. We had been told they might be a bit more expensive, but gave a good service. We were welcomed by a very friendly bunch of people who quickly put us at ease. They efficiently run through our options, and we settled for the one that best met our requirements. We are so pleased we choose this office, the service has been excellent from the start and the whole way through. The team are - Jake on front desk, courteous, polite, well dressed and a big smile, Jessica (Sales) super efficient, knowledgeable, informative, and very sympathetic to our needs, Natasha (co-ordinator & liaison) always on the ball, kept all parties well informed, she especially impressed the couple who's house we were buying. Then there's James (Branch Manager) he kept his whole excellent team together, lighten the mood and helped us through a few sticky moments.Thank you for your much appreciated service. we would recommend you anytime to anyone who needs that little bit extra.
Dear Geoff,Thank you very much indeed for your 5 Star review and very kind words regarding your experience when selling and buying your home through our Chingford office, all the team will be chuffed that they were able to help so much at what can be a stressful time. I am glad that you saw the difference between our service and that of others as there is a general misconception that all estate agents are the same, hopefully you could see that James, Jess, Jake and the whole Chingford team really are one of a kind!Thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotTop marks all around!
We recently met Max the newest member of the Douglas Allen office in Woodford, top marks to him for being so enthusiastic about his job and trying to help us out! It’s a attitude we have learned to expect from Douglas Allen. Even though we have been looking for a while because we are hard to please when we call in or go to viewings we always get very friendly helpful service from Andy, Jordan and Ryan, really everyone! Keep up the good work whoever is hiring. x ML
Hi ML,Thank you for your 5 star review of our newest recruit Max in our Woodford Green branch. We spend a ;lot of time working with our staff so they can help our customers as much as possible. Andy, Jordan and Ryan are all a little more experienced but all work as a team.Thanks againRob wadeAssociate Operations Director
5/5
TrustpilotGreat finishers
The Walthamstow real-estate agent that sold me our first ever home (summer 2017). While as first time buyers it took us a while to get a rhythm of the time frames involved, we quickly realised that Douglas Allen was doing an amazing job at managing a very awkward seller for us. Likewise the property would not have completed without the dogged efforts of their sales progressor Andrew Bilby who almost single handedly shepherded through a VERY complex restriction on title issue with the local borough and their representatives - going above and beyond to get the sale completed. Not always a easy journey but would recommend the East Ham and Walthamstow Douglas Allen team to anyone.
Hi Tomas,Congratulations on buying your first home. Thank you for taking the time to write your 5 Star review regarding the Walthamstow team and by the sounds of things your hero Andrew. The after sales service team normally have the thankless task of seeing our sales through, so it was good particularly nice to see your feedback.I hope you will be happy in your new home.Rob WadeAssociate Operations Director
5/5
TrustpilotPleaseantly surprised
Once I found the house I liked, I exchanged in just over a month - which was so quick it took me by surprise. Douglas Allen provided me with a lovely staff member called Tanya Keene to act as a "go between" my solicitors and my sellers solicitors. She was polite, efficient, always answered calls and kept things moving - I rarely needed to chase anything, it was all done for me. I found this process was far less stressful than I expected but that was mainly down to the professionalism of Tanya.
Dear Customer,Thank you for posting your 5 star review regarding Tanya. As you know Tanya works on our after sales team progressing the sales though. Getting a sale through in just over a month is no mean feat. Hope you will be happy in your new home.Rob WadeAssociate Operations Director
4/5
TrustpilotNabil was very efficient
Nabil was very efficient, arranging many potential buyers to look at our property. We were kept informed both verbally and in writing and sold the property for more than the asking price.
Dear Mrs Henderson,Thank you for your review on Nabeel in the Ilford office. It was good to see that they achieved over our asking price. Please could you let us know what we could have done to make it 5 Stars.Thanks AgainRob wadeAssociate Operations Director
5/5
TrustpilotI have just sold my flat using Douglas …
I have just sold my flat using Douglas Allen in Chadwell Heath and cannot praise them enough. From the outset they have been friendly, supportive and extremely helpful. I had 3 good offers after just 1 open house day and they have all kept me updated throughout the process. Leslie Carter provided me with the original, very realistic, quote, Michelle helped me to complete forms and offered reassurance when needed, Chelsey and Gizem liaised with my buyer and me until completion. Brilliant from start to finish and my most sincere apologies if I've missed anyone out.
Dear Ann,Thank you for taking the time to add your thoughts on the Team at our Chadwell Heath office, As you say our aim is to be available to assist from start to finish. We remember that not only achieving a the best possible price by launching the property effectively to the market and building the competition is important, but ensuring that we are there to help you through the whole process of moving is equally important.I wish you all the best in your new homeKind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotDouglas Allen Epping is the best!
We are first time buyers. Our agent Katie, truly understood exactly what we wanted for our first home. So much so,after only three viewings, we put an offer on the first house we ever saw! It was perfect for us. After being told by colleagues and friends, what a nightmare buying a house is. That it would be worst than planning for a wedding! We were expecting the worst but Katie, Matt and Tania all helped for a smooth process. As well as, professionally answering any (of the many) questions we had. We felt guided, along the whole process in a nice pace, that was not overwhelming. We are extremely happy to have gotten our keys and cannot wait to move in, to our dream home.Thanks Douglas Allen Epping,Luana and Lollipop (Andrew)
Dear Luana and Lollipop (Andrew)I am very pleased to see that Katie and our team at Epping certainly helped to turn what you was told would be a nightmare into an enjoyable experience. Buying a home especially your first can be a very daunting prospect for many people, something we are very aware of, by offering the right advice and being available as you say to answer your questions and give effective advice is our total aim.I hope that you enjoy your home and remember when you or anyone you know is looking to move we will be there to help.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotI recently put my property on the Walthamstow Branch
I recently put my property on the market with the Walthamstow Branch of Douglas Allen and they have been a pleasure to work with. Maria came to visit me and view the property and talked me though the process. Ben from the branch arranged an open day for people to view the property, we had 3 consecutive Saturday morning viewings and on the third one an offer was agreed and the house is now sold. The team were positive, helpful and understanding to my requirements as someone selling their home. The staff at the branch have kept me informed every step of they way. they are a credit to Douglas Allen.
Dear Anthony,Thank you very much for taking the time to post your 5 star review regarding Ben and Maria in our Walthamstow office. It i great to see that the open house process worked well for you and we managed to secure you a agreeable offer . The file now will be passed over to our in house sales progressor Andrew who will help you through the remainder of the process.I hope it all goes through smoothlyRegardsRob WadeAssociate Operations Director
5/5
TrustpilotVery Helpful
Douglas Allen were really helpful every step of the way. From the viewing right through to completion. Andrew, Ben and the team made sure everything ran as smoothly (and quickly!) as possible.
Hi Andrew,Thank you for taking the time to post your 5 star review regarding Ben and Andrew from the Walthamstow office. I am pleased to see that the team have worked will to get you from viewing the property to moving in . Andrew provides the after sales service and is there to help and push things along on what can be sometimes a stressful time. Hope you will be happy in your new home Rob wadeAssociate Operations Director
5/5
TrustpilotTeamwork pays
In spite of the very protracted process prolonged by third parties I have been supported throughout by Douglas Allen. In particular by Heather and Trish in arranging a large number of viewings by organizing and conducting open house days and Janine in energetically coordinating to completion all the elements in the chain to finally arrive at "my happy". I don't think this could have been achieved by a single operator as painlessly to me as has been the case engaging Douglas Allen with a supporting team of experienced and efficient professionals. Many thanks team. GDF
Dear Mr Finnan,I am so very pleased to hear that Heather and her Loughton team have made, what appears to be quite a stressful process, much smoother.Thank you very much for your 5 Star review and indeed for choosing Douglas Allen to sell your home and I wish you much happiness in your new abode.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotVery proactive...very happy with the sale achieved...recommended and will definitely use again
After several Agent conversations and valuations we went for Douglas Allen (Epping Branch) to sell our two bed flat. I'm very glad we did. Whilst there were other cheaper agents, the service Douglas Allen provided (through their manager, Mathew Gilbert) was very proactive and professional throughout the process. We chose an open house approach to sell in Feb 2017. After only several weeks of marketing the day went really well. We received approx 14 offers from 23 viewings, all offers over the asking price. Following best and final offers we accepted an offer that was 10% over the asking price! I would definitely use them again to sell my house.
Dear Martin, Like you we are very pleased that you choose Douglas Allen to sell your property, having the structured approach and ensuring that the property is launched effectively to the market place is something we as a company pride ourselves on. Where our clients have the time to allow a planned open house allows for us to maximise the interest and as noted by yourselves the price. We look forward to helping you or anyone you know when you are ready to move againKind regardsPaul Ingleton Associate Operation Director
5/5
GoogleI’ve been enormously impressed by the courtesy and professionalism of the staff, particularly Sean and Zara. The general email sent recently from Head Office demonstrated genuine integrity
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotGreat service provided from start to …
Great service provided from start to finish. Communication was key to us and they put us at ease every step of the way with regularly updates on the performance of the property. At times we became frustrated and stressed as anyone selling a house would be. However, we were put at ease by Chelsey our Sales progressor who did everything in her power to make our experience as stress free as possible. I would defiantly recommend them to others and would use again in the future.
Dear Emma, Thank you for your feedback as your rightly say the keeping clients informed and helping throughout the sales process is key to Estate agency, something that a lot of agents forget. By having our Sales progressors to follow the sale through means that we can help to proceed the sale as quickly as possible whilst being there to offer advice and assistance when needed.We look forward to helping you or anyone you know in the future.Kind regardsPaul Ingleton, Associate Operations Director
5/5
TrustpilotHumanising House Purchase
I'm grateful to Joe, Jordan and Robin for making the stressful business of buying property a thoroughly human interaction. They dealt sensitively and professionally with every query and worry. They stayed focussed and true throughout, even when they must have felt frustrated with one or two solicitors. Their approach to delivering ethically and to communicating effectively has been second to none.I found their support, their general approach to helping me to buy, exemplary. Indeed, I felt throughout that the team was on my side; the humanity, understanding and know-how demonstrated consistently have been exemplary. Excellent work. Well done, guys, and thanks.
Dear Ms Morrison,Thank you very much for your kind 5 Star review of our Chigwell office. Robin, Joe and Jordan and all totally committed to provide the highest standards of service and professionalism, daily going 'above and beyond' to ensure our customers move home with as minimum fuss as possible. They will be delighted to read your kind words.On behalf of us all at Douglas Allen I wish you many years of happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotBrilliant service!!
I am really happy with the service that I received from Jodi and Joanna, throughout the process of finding tenants, preparing all the documents and etc., They both are brilliant; especially Jodi. They both responded as and when I needed them.
5/5
TrustpilotI was helped in my search for houses…
I was helped in my search for houses and i registered with every agent in wickford most where ok some were shocking but only one stood out by a mile Greg wade at Douglas allen in wickford his attitude and his attention to finding us a home was way above all the other agents i would highly recommend in using Greg to sell and search for your next home. Well done Greg and thank you very much.
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotHad a property on the market with a …
Had a property on the market with a internet agent and I felt very uneasy having to handle everything myself, I soon realised that this was not for me as I might of well just put it in the internet myself so I decided to go to a professional l. After meeting James I decided this was the route I wanted to take and thank god I did, as at times my sale had issues and between James and Natasha they managed to keep the stress to a minimum for me whilst saving me a lot of money in the process. I can honestly say cheaper is not better and if you want a job done properly you need the right tools.Mrs A.
Dear Alex,Thank you for taking the time to post a review regarding James and Natasha at the Chingford branch.We spend a lot of time trying to explain to clients that you do get what you pay for and I am pleased that you can see the benefit of what we do.Thanks again and hope your happy in your new home.Rob Wade#Associate Operations Director
5/5
TrustpilotDouglas Allen Chingford.
James, Jess & Kaitlin were all very helpful & efficient. In fact Jess had a buyer lined up the day I asked them to sell my house. Teresa B
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
5/5
TrustpilotJoe Spall - Barkingside Branch of Douglas Allen
I am a solicitor with some 30+ years of legal experience especially in dealing with estate agents. I recently started looking for a house for my elderly mother. I adopted the old fashion approach of visiting the local estate agents in Barkingside High Street. Joe Spall of Douglas Allen might be a young man in his early 20s but he was professional, courteous and knowledgeable. He was proactive and kept us updated on progress. Given the right level of supervision he will go very far. It was a joy to work with him and I wish him well
Dear Santokh,Thank you very much for taking the time to post your 5 Star review of our Barkingside branch and in particular for the help given by Joe, he will be delighted with your recognition but more so that he was able to help you and your mother.I wish you quick success with your property search, I know that with Joe and our Barkingside branch you'll be in good hands.Kind regards,Jon Holden - Managing Director, Douglas Allen
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Yes. Douglas Allen won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Douglas Allen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Epping.
