Douglas Allen Epping reviews

★★★★★ 5/5

Trustpilot

Douglas Allen - Epping Branch

From the beginning of the selling and purchasing to the completion, the whole team in Epping has been very helpful and supportive. Highly appreciate Kate Matt and Tanya Keene's help throughout the whole process.

Shuklin · 8 October 2017

★★★★★ 5/5

Google

Have had a good experience with Theo from the Epping branch, very professional and precise with information - would recommend

Jerome · 17 April 2025

★★★★★ 5/5

Trustpilot

I was really looking for some guidance…

I was really looking for some guidance in helping me secure my shared ownership property and felt I could ever own my home outright. Popping in just to see the prices in local area I got talking with Maureen and Natasha feeling so comfortable I told them my story and straight away they came up with helpful advice they directed me to faisal noor who saved me and made it possible for me to own my home outright Natasha and Maureen still support me through each step which makes me feel valued not only as a client but also as a person

Benjie · 6 April 2019

★★★★★ 5/5

Trustpilot

A highly proactive and organised team

I have been so impressed by the Douglas Allen team at Walthamstow during the purchase of our new home. Laura in particular has been really efficient and helpful at arranging access for us into the property and at returning my calls and emails. At every stage, calls and emails have been returned quickly, with helpful responses. Laura even called me after our offer was accepted to congratulate me, which has never happened before with any of our previous sales. I've really felt like I've had my hands held through this entire process, instead of it being something I've had to chase in order to get anything done. which has been my experience with other real estate agents in the past. In all, a highly proactive and organised team, which I highly recommend :-)

Laura · 5 April 2019

★★★★★ 5/5

Trustpilot

Me and my partner are looking to buy…

Me and my partner are looking to buy our first property. Having no knowledge on how to start we walked into Douglas Allen and was met by Mr Hasan Anwar who was very informative and introduced us to his broker. This helped us with our decision and taking in all the helpful information we will be back in a few months as we would be in a strong position to by a house rather than looking at big flats. Thank you Douglas Allen.

Sam · 28 March 2019

★★★★★ 5/5

Trustpilot

An excellent service

My contact at Douglas Allen, Tanya Keene, has kept me up to date during the sale and made it a much simpler process. It has been a quite emotional time as the flat was my mum's home for around 40 years and she had been living there until she was 97 years old and then had to go into a care home for the last 5 years. So it has been quite a wrench to sell the flat but thank you again for making it an easier time for me. I would recommend Douglas Allen to anyone looking for an estate agent.

Paul · 18 March 2019

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish. Used Douglas Allen before and had no hesitation in using again. Natasha kept me fully informed at every stage of the process, was extremely friendly and professional.

Caroline · 4 July 2018

★★★★★ 5/5

Trustpilot

Excellent service!

After frankly dreadful service from another agent I dumped them and decided to market my house with Douglas Allen. And I'm so glad I did. they were professional, friendly and effective straight from the off. My house went online with them on a Monday morning and that afternoon they phoned to book two viewings in the next couple of days. All in all, I had well over ten viewings in the first two weeks, resulting in three offers. Unfortunately, the first offer I accepted fell through and the team were on the case immediately. Long story short, they contacted the other two offers and we negotiated a sale with one of them. I am now settling into my new home in Dorset and very grateful for their help in my achieving my dream. They were consistently prompt and clear in communication, helpful, friendly and the viewings were well selected. The whole team were great but I should mention Maria for leading the process with skill and enthusiasm and Ben, who helped out effectively in a couple of sticky moments. They really showed me how a good estate agency should work!

Martin · 27 February 2019

★★★★★ 5/5

Trustpilot

Douglas Allen Chingford branch

I was very pleased with the service that I received from the Douglas Allen estate agents Chingford branch. They were very informative and supportive throughout the whole process. I would like to express my sincere gratitude to the team in particular to Kaitlin, James, Kally and Gavin and also the conveyancing team. I would like to also mention their solicitor JS Law who were very good as well. I would definitely recommend others to use Douglas Allen as they will be very satisfied with their service. Thanks, Vishal

Vishal · 26 February 2019

★★★★★ 5/5

Trustpilot

Would recommend Douglas Allen

From the beginning of the process Douglas Allen have been fantastic. Maria came to the house to value it and gave us the best price, she also made us feel like we were going to be supported throughout the process. Linda then was our point of call throughout, she contacted solictors when needed, on our behalf and if we had any questions she always replied straight away. She was fantastic. Thank you so much!

Laura · 25 February 2021

★★★★★ 5/5

Trustpilot

Thank you Barkingside team!

Douglas Allen Barkingside found me a buyer for my house within a few days of putting it on the market. Unfortunately this buyer couldn't complete and Douglas Allen recommended putting the house back up for sale. Within 24 hours they had found another buyer and in a few short weeks, I have completed. During the process I have phoned Douglas Allen many times and have found that whichever member of the team took my call they were always up to speed with my case and always friendly and helpful. They all did their best to make the process as stress free as possible. I cannot recommend them highly enough. Would I use them again? Absolutely!!!! Marilyn Gold

Marilyn · 24 December 2018

★★★★★ 5/5

Trustpilot

Jessica Roche is wonderful

My girlfriend and I are looking for a place to live in Chingford. Jessica Roche at the Douglas Allen office there has been unbelievably helpful, beginning with a long chat on the phone about what we’re looking for, then a meeting in the office where she set me up with a solicitor for selling my flat and buying new property, and then driving us around to viewings in Chingford as we don’t have a car. She is amiable, forthright, professional, and discreet. She personified going above and beyond the call of the trade.

Mr · 18 November 2018

★★★★★ 5/5

Trustpilot

Excellent service

When choosing an estate agent to sell our house we went with Douglas Allen because we were hoping to move ahead quickly, and they seemed to be geared up to offer what we were after. Right from the start we got great advice and service. Our house was immediately marketed to a good number of people, and following a number of viewings within the first week we received two very good offers that were at the top end of the estimates we had been given by a number of estate agents. We had the benefit of the services of Robin and Aseena who were excellent, and led us through the process empathetically and with great experience. We are now at the point where, hopefully, completion is in sight. Thank you very much.

Mr · 5 November 2018

★★★★★ 1/5

Trustpilot

Walthamstow office unacceptable

We are trying to buy somewhere in the area of Walthamstow and I came across this estate agent office via rightmove. Last week I gave them a call and booked to view two properties, one on Garner road and one in Lyne Crescent in Walthamstow. Throughout the entire week the manager was trying to convince us to go and see their financial advisor, even if we have a mortgage in principle, which was unnecessary and wasn't listening to what I was telling him. When he finally got over this we finally booked to see the two properties, all confirmed via emails and SMS. When we turned up at the first property on a freezing Saturday evening no one was there. We knocked on the door but no one answered, therefore we decided to call the number provided. We got through to a calling centre (who were very nice), I explained the situation and they tried to get in touch with the person we were meant to have the viewing with. However, they didn't manage to hold of him. My wife is 6 months pregnant and we ended up standing in front of the property in the freezing cold for over 15' before finally deciding to leave. This is the second time they never show up, as we had a similar experience in a flat on Brettenham road back in September, where they mixed up the dates and no one appeared again. We are very annoyed by these people and of course I will stay away from now on as they failed to provide a decent experience twice. I would also encourage all home owners to steer away from them too.

Ioannis · 28 October 2018

★★★★★ 4/5

Google

Lisa and Jack were both very helpful right from the start when we needed to market the property. They were easy to contact, and kept me informed along the way. The process was as smooth as it could have been.

Andi · 12 June 2023

★★★★★ 5/5

Trustpilot

brilliant!

Very helpful throughout. The Senior branch manager Robin Bowden was great in securing the property and throughout the process of exchange and complete Tanya Keene was always very helpful and always available for advice.

Jack · 8 September 2016

★★★★★ 5/5

Trustpilot

Abbie Wilson is a credit to her…

Abbie Wilson is a credit to her company. She is excellent at her job, very helpful and friendly. this is what Great customer service is about. Cant recommend highly enough !

Jeff · 14 May 2019

★★★★★ 2/5

Trustpilot

Chadwell heath, so unprofessional!

Had a very stressful time selling through Chadwell heath branch, Michael allowed potential buyers into our property before exchange had been done, they stayed for a whole day doing work & had a moving in ceremony, even though at this stage it wasn't their house! They never asked us for permission, good job we had good neighbours advising us what was going on! We had no phone call from the manager as off sick, Michelle never bothered to contact us either. Very poor service all round, this went through the whole complaints procedure, & onto ombudsmen. All could have been avoided if Michael had acted in the professional manner in the 1st place. Would never recommend or use again.. in answer to your reply, unfortunately it happened, your customer relations dept was good in dealing with it, just not the branch.

Tracy · 20 September 2018

★★★★★ 5/5

Trustpilot

I would not hesitate to recommend this…

I would not hesitate to recommend this company to anyone, they are 100% excellent; if I could leave 10 stars for them I would!They marketed our late father's house energetically, professionally and very successfully and achieved an excellent price for it. I don't believe any other estate agent could or would have done the same.From start to finish, their communication has been absolutely brilliant. EVERY single person I have spoken to at Douglas Allen has been friendly and helpful. I've communicated most often with David Tomlins and with Chelsey Baldwin and so very special thanks are due to both of them :)Thank you all for such a brilliant service, it is deeply appreciated.

Mrs · 17 September 2018

★★★★★ 5/5

Trustpilot

Clear, professional service for first time landlords

I met 6 different estate agents and Chloe Costa from Douglas Allen easily stood out - she presented the costs and services of a managed let clearly and succinctly. We are first time landlords and this clarity was important. It has been smooth going from the point of agreement and Abbie Wilson communicated with us clearly as the house went up for rental. The property was let and agreed within a perfect timescale for us and our moved was made easier because of Chloe and Abbie’s professionalism.

Phil · 17 September 2018

★★★★★ 1/5

Trustpilot

Worst experience during my recent purchase

Really worst experience during my recent buying of a property. I have viewed and worked with many other agents but no one has this kind of attitude and communication at all.I was ready to increase my offer for £15000 but the Senior !!!!! Marketing Consultant, named Nabeel Ali didn't let me increase my offer saying that no need to. Afterwards, he miscommunicated with the vendor regarding our chain even though he was aware that we have the buyer ready with the approved mortgage application. From the beginning, he was tricky and rude. Never had this kind of experience with any professional person.Such a shame !!

Khyati · 6 September 2018

★★★★★ 1/5

Trustpilot

KEEP AWAY FROM THESE GUYS

KEEP AWAY FROM THESE GUYSI was promised a professional service; they insisted on their conveyancers who had little understanding of leasehold ownership, i was strung along for almost 9 months ignoring many of my calls, it was not explained about a request for a change on the head lease until many months later. I lost my buyer who said she no longer believed a word these people told her, my cheap mortgage for the new property i was buying , my income as my tenants had to leave when in fact the completion dates where all pie in the sky. I've lost over £8000, and am considering legal action and the stress and costs continues.

Paulette · 5 September 2018

★★★★★ 1/5

Trustpilot

My elderly parents signed up with them…

My elderly parents signed up with them to sell their house. Douglas Allen then put it on some strange scheme of equity release. I complained and they apologised and removed it. The house was sold via Lawlors in May. We cancelled the contract with Douglas Allen twice and received confirmation They still published the house despite their wishes. We then got an e mail in early July to say they’d stopped. Today ( 3 months later) my parents got a letter saying ithey needed it be put in writing again. If you have older or vulnerable sellers please do not use this agent.

Fiona · 18 August 2018

★★★★★ 4/5

Trustpilot

Douglas Allen did a good job selling…

Douglas Allen did a good job selling our house where previous agents had failed. Having the input from both Douglas Allen offices was particularly beneficial. Aseena was particularly enthusiastic, helpful and polite.

Gemma · 16 August 2018