Every review we hold for the Epping office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJoe Spall - Barkingside Branch of Douglas Allen
I am a solicitor with some 30+ years of legal experience especially in dealing with estate agents. I recently started looking for a house for my elderly mother. I adopted the old fashion approach of visiting the local estate agents in Barkingside High Street. Joe Spall of Douglas Allen might be a young man in his early 20s but he was professional, courteous and knowledgeable. He was proactive and kept us updated on progress. Given the right level of supervision he will go very far. It was a joy to work with him and I wish him well
Santokh · 25 April 2017
Agent replied · 10 June 2024
Dear Santokh,Thank you very much for taking the time to post your 5 Star review of our Barkingside branch and in particular for the help given by Joe, he will be delighted with your recognition but more so that he was able to help you and your mother.I wish you quick success with your property search, I know that with Joe and our Barkingside branch you'll be in good hands.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 1/5
TrustpilotRude, sexist, unprofessional!!!
We sold our flat with Doulas Allen in January 2017, we were lured in by their flashy brochure detailing their extensive client base and the fact that we were promised a quick sale as they had buyers lined up for our kind of property. Sadly this is where the service ended. Open days took place where only 2 or 3 clients attended and the feedback that we were promised on all appointments never materialised. When I asked for further information one estate agent 10 years my junior asked if I'd like my husband there as there was a lot of information to take in, whilst on another occasion I was asked if I needed percentages explaining to me in simple terms (no thank you!). After having to continually chase for feedback on viewings they eventually presented a buyer who was interested yet again I had to chase them to follow up with him, finally we had an offer on the table but yet again it seemed like the promises of working for us ended. Throughout the sale negotiations our mortgage progressor seemed to be more of a hinderance than a help simply forwarding mails from one person to the other, he again was rude & unhelpful and needed constant chasing. At one point the mortgage progressor advised that he hadn't mentioned to our buyer to get a survey as it might hold up the process, we felt this to be underhand and unprofessional as we were of course happy that they buyer carry out a survey. Eventually a survey was carried out one week prior to exchange holding up the process further. The final straw came when we handed over the fees for this so called service and not a single person from Douglas Allen even bothered to notify us that the sale of our property had gone through or thank us for our business. I have tried to contact Douglas Allen on numerous occasions to ask for their comment on this matter to no avail again confirming just how unprofessional they really are. They have never asked me to leave a review which again hints at the fact that they are contacting those where all went well to leave reviews to skew their ratings
Alexa · 13 March 2017
Agent replied · 10 June 2024
Dear Alexa,Thank you for bringing your concerns to our attention. We are sorry to read your comments and to learn that on this occasion we may have fallen short of providing the excellent customer service that Douglas Allen strives to deliver at all times. We assure you that we will investigate the matter further to establish the background and address any training needs identified as a priority. A letter is always sent to our sellers confirming completion and enclosing a questionnaire requesting their feedback. I can confirm that we do have a forwarding address on file for you and that this letter was sent there within a few days of completion; we can only assume that it has regrettably gone astray in the post.We can see that the Branch Partner at Walthamstow office sent you an email on the 22nd January 2017 in response to your concerns. If you have not received this email or are unhappy with its contents, we would encourage you to contact the Customer Relation team on 01702 540802 or by email to customer.relations@arunestates.co.uk and we will be happy to assist you further. Many thanks Customer Relations
★★★★★ 5/5
TrustpilotThanks chigwell !!!
Tremendous thank you to the guys at chigwell douglas for selling my home they did a splendid job. Tricia, robin and jordan were all great the whole way through and I'm so glad i went with them. I was a bit nervous at first with all the viewings and what not but seeing trish and jordan run those open houses made me feel like i was in safe. They clearly done a good job. And even once it was sold robin and tanya kept me up to date with what was happening even outside of office hours which was great for me because I'm a bit of a workaholic. Thanks guys :)
Joanne · 12 March 2017
Agent replied · 10 June 2024
Dear Ms Mitchell,Thank you enormously for your very kind words and 5 Star review of our Chigwell team in regards of selling your home. We realise that you are spoilt for choice when it comes to choosing an agent and deciding on who's 'promises' are most accurate can be difficult. When it comes to Douglas Allen though we will never claim anything that we can't fully back up and support and I am delighted that your decision to use Robin and his Chigwell team has been vindicated - they will all be so pleased that they were able to help so much.Best wishes for life in your new home and thanks again for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotRosalie Kurton was absolutely fabulous…
Rosalie Kurton was absolutely fabulous as our sales progressor. So supportive, easy to teach and diligent. We are so grateful.
Sheena · 3 December 2021
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotKaitlin the DA Superhero..
Kaitlin was super efficient, helpful, proactive and supportive with our troubles. She needs her own superhero cape and boots..! Thanks Kaitlin for all your assistance.. x
Cheesie · 26 August 2020
Agent replied · 10 June 2024
Good afternoon Cheesie, Thank you for your great review about Kaitlin- I'm sure she'd love the idea of her own superhero cape! She is a real asset to the team and I'm sure she'd greatly appreciate your comments. Kind regards,Danielle
★★★★★ 5/5
TrustpilotThank you Kaitlin Stoddart for all your…
Thank you Kaitlin Stoddart for all your help on our property journey. Always there at the end of the phone for questions and advice. Great service.
Jane · 25 August 2020
Agent replied · 10 June 2024
Good afternoon Jane, Thank you for you kind review regarding Kaitlin. We are glad she was able to help and support you during the process. Kind regards,Danielle
★★★★★ 4/5
TrustpilotDouglas Allen - walthamstow
My girlfriend and I are in the process of purchasing our first property together. Maria Ticehurst and he colleagues have been exceptionally helpful throughout the process so far. On the day we viewed the property, Maria arranged a meeting with the mortgage advisor at the last minute which helped us be in a strong position to make an offer - which was subsequently accepted.Maria has made us feel at ease with the process and that everything is firmly under control.We would definitely recommend Douglas Allen Walthamstow to friends if they were looking in the area.
Andrew · 27 February 2017
Agent replied · 10 June 2024
Dear Andrew,Thank you for your comments regarding Maria in the Walthamstow office. Maria works tirelessly to help her clients and it great to see that you took her advice to see Faisal the mortgage broker.I hope the sale all progresses well and you will happy in your new home.RegardsRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotThrilled to learn
Almost two years ago I was selling my house with Douglas Allen Chingford. They done a great job and secured me several offers over the price. Sadly some personal problems arose and I could not see it through. I called recently and was thrilled to learn that James who valued my home and jess who done all my viewing are still in the branch as I trusted them implicitly, so when it come to selling again I had no hesitation within two weeks I got an offer £12000 over the price I recommend them to all my friends thank you both for putting up with me
B · 25 February 2017
Agent replied · 10 June 2024
Dear B Thomas,Thank you for your comments regarding James and Jess in the Chingford branch. James has work in that branch now for around 10 years so knows the local market very well . We spend a lot of time and effort to make sure that our marketing is done to a high level to ensure that we get you the best price so it was graet to see that we managed to get you a figure of £12,000 over your asking price.Thanks againRob wadeAssociated Operations Director
★★★★★ 4/5
TrustpilotFriendly and helpful
After our previous house with another agent fell-through at the last minute (only a few months before the baby) Douglas Adam stepped in and moved swiftly to book us viewings, advise us on the property when we found it, and helped push through negotiations and discussions. Maria and Jay in particular were always on hand to show us around (again) late at night, advise us on options and remained friendly throughout. A great team keen to help you find your next home. We'd happily recommend them to friends in the future
Tom · 13 February 2017
Agent replied · 10 June 2024
Dear Tom,Thank you for comments regarding your property search and the unfortunate situation that you were in. I am so pleased that Maria and Jay stepped in to help you secure a home and that there were available to help you.I hope you will be happy in your new propertyRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotPersonal help, advice and action
We contacted Michelle Hawthorne at the Chadwell Heath branch as we became responsible for selling a local property although we live in Kent. Michelle visited us and advised about the presentation and the pricing to enable us to get a wide buyer response. Regular contact with Michelle gave us confidence to leave the sale in the hands of the branch. Within days of the house being offered for sale there were more than 30 personal viewings and hundreds of contacts on the website. Buyers have been assessed and the most suitable person has been identified and is proceeding with the purchase. We think we were fortunate to have chosen Douglas Allen to handle the whole process for us and for Michelle to have been directly involved.
Robert · 10 February 2017
Agent replied · 10 June 2024
Dear Robert,Your feedback is much appreciated, ensuring that we open our properties to the widest audience and remembering the we work on behalf of the owner to not only achieve the best possible price but find the buyer who suits the client the best is our key objective on every occasion. We remember that especially where you are not living at the property it is key to keep you informed of the progress and the ensure we have our teams totally focused. I wish you all the very best for the future.Kind regardsPaul IngletonAssociate Operations Director
★★★★★ 1/5
TrustpilotDouble Standards
Just browsing through the reviews of Douglas Allen, Find it very strange indeed that a review by R GOODYEAR has been reported by Douglas Allen and removed because it contains the name of a staff member. Fair enough if they are the rules, however I suspect some foul play and skulduggery going on here, as the other reviews also name staff members. So if its a review that Douglas Allen finds pleasing, it is allowed to remain, and if it is not to their liking, they have it removed. Seems a bit unfair unless anyone can respond with a valid reason as to why this is, I think I will treat Douglas Allen with a great deal of suspicion. Douglas Allen, I guess is a name so if the rules are followed, then this review wont last long either.
Mitch · 4 February 2017
Agent replied · 10 June 2024
Dear Mitch Thank you for your comments.To clarify, Trustpilot impose various rules about who is permitted to post reviews and what they can reasonably say. The review you refer to initially included the member of staff’s full name. This is not permitted by Trustpilot due to the potential for repercussions from the individuals concerned. We therefore contacted the reviewer to inform them of this and to recommend that they remove the personal references so that the remainder of their comments could remain. We openly encourage constructive feedback and genuinely value what our customers have to say about the company and the service that they have received. You do not appear to be our customer at this time and therefore you will not have directly experienced our service. Trustpilot naturally entitle us to remove reviews from people who are not our customers however, we are not in the habit of removing negative feedback and would not seek to suppress honest opinions. We trust that our response has reassured you.Kind regardsDouglas Allen
★★★★★ 5/5
TrustpilotTHANK YOU AGAIN!
Douglas Allen found us our first home. 2 years on and we needed to get a bigger property and so they were our first choice to sell with. We sold within a month and then they found us something too so I couldn't be happier with them. Before we exchanged contracts there were major problems with the chain and we were about to give up. Steve got involved and was making lots of calls and came up with a solution that meant we moved for Christmas so thank you from the bottom of my heart.
LC · 22 January 2017
Agent replied · 10 June 2024
Dear LC,I am pleased to hear that Steve again has helped you with your move, he works tirelessly to help his clients achieve their dream move. I remember Steve talking to me about your situation and he took it as a personal challenge to get you moving. I hope you will be happy in your new home.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotLots of thanks to Natasha Mercieca!
Thank you so much to Natasha Mercieca for all your help, you have been the most polite and helpful throughout our journey and we will definitely be using Douglas Allen in future!
Laura · 18 January 2017
Agent replied · 10 June 2024
Dear Laura,Thank you for your comments regarding Natasha and our after sales service that we offer. I'm pleased the see that when the time comes you will use Douglas Allen again to sell.Thanks again Rob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotFantastic service, great people
We recently sold our house through Douglas Allen, and we couldn't be happier with the service.The person who's drawn us to Douglas Allen was Paul. The most impressive thing with him is he is so understanding, and that he seems always naturally stand in others' shoes when he answers questions, for example, there are a few times, he will answer the questions before they are asked. In my opinion it is a gift, and this impression was why we decided to list with Douglas Allen.The whole process was not incidence-free (as many other property transactions I suppose), especially it was right in the middle of referendum that led to Brexit. However, everyone in the office that I encountered, mainly Paul, Trevor, & Natasha remained calm, and they always tried their best to answer questions and solve our problems. I don't want to move house ever again (too much stuff!!), but if I ever come to the point of buying or selling again, I will definitely contact Douglas Allen first.
NJ18 · 1 December 2016
Agent replied · 10 June 2024
Thank you kindly for adding your feedback on Paul and the team at our Billericay office, as you say we fully realise the importance of working with our clients and ensuring that even if problems occur we are available and able to help you through any pot holes that may occur. We always try to put ourselves in the shoes of the other person so we can view every transaction form the clients point of view which helps us to deliver the service levels. We look forward to helping you or any friends and family again in the future.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotGreat Service!
I have recently sold a property through Douglas allen and would just like to say thank you for there help.. The agent who dealt with the sale was called Jay Yildirim and i just really wanted to say thank you for your attention and professionalism with the sale. Im greatful that you was able to get me the the price i wanted and kept my well informed throughout the process. I hope the buyer enjoys there new house and has many years of joy there. Cheers
Robert · 30 November 2016
Agent replied · 10 June 2024
Hi Robert,Thank you for your comments regarding Jay at my Walthamstow branch. Jay has recently returned to Douglas Allen after being away for a few years but staying in the Estate agency world.I hope the sale goes through smoothly.Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotDouglas Allen Walthamstow Branch
I was shown a property in Leyton by Jay Yildirim a couple of weeks ago and was very impressed with the service that Douglas Allen provided and in particular by Jay Yildirim. Jay answered all my questions and dealt with me in a very professional manner, which made me confident that I was dealing with a professional company. I made an offer that was accepted. Hopefully the rest of the service will also live up to the high expectations already set.
Ilyas · 28 November 2016
Agent replied · 13 June 2024
Dear Ilyas,Thank you for your comments regarding Jay Yildirim in my Walthamstow office. Jay has many years of experience in estate agency and it seems to have been put to good use with yourself.Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotMade a stressful experience smooth and easy
As first time buyers, we were obviously apprehensive about the process but Khaleesha and her team couldn't have been more helpful, making a notoriously stressful experience smooth and easy.
Terry · 14 June 2019
Agent replied · 10 June 2024
Dear Mr Pierce,Thank you for your 5 star review and kind words regarding Khaleesa of our Woodford Green team. Buying your first property can be a stressful time so I am so glad you found our help of such assistance.On behalf of Khaleesa and the team I wish you much happiness in your new home.Kind regards,Jon Holden- Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotParis Hall, Chadwell Heath Lettings
Excellent, very professional service by Paris Hall of Douglas Allen, Chadwell Heath Lettings. Very friendly lady with excellent interpersonal skills and personal effectiveness. Very honest lady. Paris arranged viewing of 2 properties for me out of which I am now renting one. She went the extra mile and arranged for me to meet the Landlord, a really nice landlord. I feel so lucky to be dealing with Paris and Douglas Allen, after a very nasty and traumatic experience in the hands of another estate agent.I'll recommend Douglas Allen anytime.Dr Idoko Jacob Ochuma, PhD, AMIChemE
Dr · 12 November 2016
Agent replied · 10 June 2024
Dear Dr Ochuma, Thank you for your feedback on Paris and Douglas Allen Lettings, it is always our aim to ensure that we match the right tenant to the right landlord, but being honest and going the extra mile certainly helps to ensure that the rental of a property is et up on solid footings which hopefully will be long term if you wish it to be. We look forward to helping you again if required in the future.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotGreat team, great service!
I cannot recommend highly enough the Epping branch of Douglas Allen. This is the third time I have used them and would not use any other estate agency. A special mention for Alison Smith, who was my introduction to the branch. This lady immediately put me at ease and impressed me with her local knowledge and attention to detail. Also, Paige Foster, who recently joined the branch and is equally determined to get the best for her clients.I pop into the branch when I am passing and it feels like being with old friends. Well done!
Sonia · 10 November 2016
Agent replied · 10 June 2024
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotBrilliant example of genuine customer service
I am thinking of moving to woodford green. Last thursday i was looking at was on offer in the windows of various estate agents on the high street after eating in a local restaurant. It was after 8pm so all estate agents were closed accept Douglas Allen. Andy who is a sales advisor there was just leaving and asked if he could help. I explained i am not familiar with the area so was not sure where i needed to look. To my surprise he offered to give me a fast tour of the area in his car which i accepted when he insisted it was no bother. The fast tour took me everywhere in the area with useful information about every place. He then dropped me off at the station 45 minutes later - only then did i find out he was then driving down to Hastings. Amazing. I'm not sure if I will end up buying through Douglas Allen, but i want to. I will definitely want to sell with them when the time comes! Regards,Dee
D · 6 November 2016
Agent replied · 10 June 2024
Dear Dee,Wow ! I knew that Andy worked after hours but this has gone above and beyond, Andy takes his job seriously and truly wants to help people with their move. As you say following your mini tour he then had to drive nearly 2 hours to Hastings.Good luck on your search and hope you find through us.Rob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotExactly the organisation you want to…
Exactly the organisation you want to deal with when selling your property. Without fail they were proactive in selling my flat. They had a viewer lined up when I signed up and my property was under offer in less than a week. Ben and Rob in particular where brilliant. They were very knowledgeable of the Walthamstow market and went through their client base and what I could expect thoroughly. Couldn’t be happier with the proactive service I’ve received.
Jane · 4 November 2018
Agent replied · 10 June 2024
Hi Jane,I hope you are well ? Thank you so much for posting your 5 star review regarding Ben and Myself in the Walthamstow office. You made it very clear when I saw you that you needed to move on with your life's journey by being closer to family again. I am sure things will all move on smoothly and you will be on your way soon.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotEfficiency at its best!
I was very pleased with the services provided by Douglas Allen and would suggest that they truly are in a league of their own. They sold all of my 5 flats within 2 months and I would highly applaud the services of Tanya Keene ( Legal co ordinator) who ensured that the sales once agreed went through smoothly with the solicitors. Ahsan, Dmitry, Nabeel and the whole team were truly professional keeping me informed of progress in offers and negotiating with the purchasers. The marketing was also exceptional. Would certainly use this firm again. Probably best in Essex!
Sunit · 13 September 2016
Agent replied · 10 June 2024
Dear Sunit,Thank you so much for your kind words and 5 Star review of our Ilford office. We really do try and offer the best of all worlds to our customers and to hear you mention the helpfulness of our Sales Progressor Tanya Keene and the quality of our marketing is great as they make such a difference as you say.It has been a pleasure in selling all 5 of your properties and we hope to welcome you back to Douglas Allen in the future.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
GoogleThank you to all the Douglas and Allen team for your help purchasing our new property, special thank you to luke for coming over and finding the fault on our fuse board the day after moving in we really appreciate your help.
Regards Wayne
Wayne · 12 February 2024
Agent replied · 11 June 2024
Hi Wayne,
Thank you for leaving a review! We're delighted to hear how helpful the team have been throughout your purchase and how Luke has also gone on to assist you after moving in. We wish you all the best in your new home!
Best wishes,
Douglas Allen.
★★★★★ 5/5
GoogleBrilliant Company. I had dealings with Adam who was very well informed and knew exactly what he was showing me . He had all the answers and I left very impressed. Well done and thank you . Incidentally I bought the property 👍🏻 …
Kevin · 10 February 2024
Agent replied · 11 June 2024
Hi Kevin,
Thank you for leaving a review! It's great to hear how impressed you've been with our agent, Adam, and his knowledge on what he was showing you. We wish you all the best with your new property!
Best wishes,
Douglas Allen.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
