Trusted Agent profile · Epping
★★★★★
1,893 reviews across 2 platforms
179 High Street, Epping, CM16 4BL
Part of Douglas Allen, see every office.
Douglas Allen's office in Epping, at 179 High Street, is rated 4.7 out of 5 across 1,893 reviews on two platforms, including 146 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Douglas Allen won in 2026.
Tell us what you need and we'll put you in touch. Douglas Allen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Epping.
The Trusted Agent 2026 results for Douglas Allen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Epping office, from every platform, shown as written. First names only.
5/5
TrustpilotSuper trooper!
Rachel was extremely helpful & very patient, polite & professional. Rachel speedily responded to all my emails & requests & gave me all the information I required. Rachel explained everything that I needed to know so well & thorough. Highly appreciate such first class service. Rachel is a credit to the company.
5/5
Trustpilotfriendly and effective service
I have nothing but postive things to say about the service we have received from the Walthamstow branch of Douglas Allen. Since booking the first viewing of the house we are buying, through to almost completing on the sale, we have had a friendly and very responsive service. Maria handled the offer and negotiation process quickly and effectively and made the communciations with the seller very easy and smooth. Ben has handled our later viewings fo the house with great patience - nothing was too much trouble for him, and also offered very helpful advice about surveys, etc. And Nina who answers the phone always seems to know who I am! So all round, as buyers, we are very happy with the team.
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotVery happy with the service I received…
Very happy with the service I received from Douglas Allen. Khaleesha was amazing and thanks to Steve and Keith as well. Top job and if I’d stayed with the other agent I would probably still be hoping for a miracle.
Dear Mr Adams,Thank you very much for your 5 Star review of the service you received from our Woodford Green office with regards to selling your home. As you bear testament to, not all agents provide the help and service we do and certainly don't have exceptional staff such as Steve, Khaleesha and Keith who you kindly mention.On behalf of the whole team here, thank you very much for your custom.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotGreat people!
Joe was great, as were the other staff we spoke to when buying our house. Really professional and helpful the whole way, even wrote is a card when we moved in! When we do come to sell, we’ll definitely use them.
Dear Mr Day,Thank you very much for your 5 Star Review and kind words regarding Joe at our Chigwell office. He will be delighted with your recognition but more so that he was able to help you find your new home.On behalf of Joe and the whole Chigwell team I wish you many years of happiness there.Regards,Jon Holden - Managing Director
5/5
TrustpilotVery helpful team!
Special thanks to Chloe Costa and Abbie Wilson for all their help with marketing/renting out my property. They were so helpful and always happy to answer any questions/queries I had. I would definitely recommend using their services to others. Thanks again!
Dear Ms Newton,Thank you very much for your 5 Star endorsement of our Basildon Lettings Dept. and in particular Chloe and Abbie. Choosing which agent to use can be a daunting prospect which is why we go all out to deliver on the promises we make and to help at every step of the way. Many thanks for your custom.Regards,Jon Holden - Managing Director
5/5
TrustpilotThank you Abbie Wilson
Thank you Abbie Wilson we have a lovely 3 bed home now😊 Abbie was always there to help,none of our questions were a problem to answer which put our minds at ease.Thank you again Douglas Allen 👍🏻Jessica Brigden & Liam Shorter
Dear Ms Brigden,Sincere thanks for posting your 5 Star Review of our Basildon Lettings Dept. and in particular Abbie there. She will be delighted she was so instrumental in finding you your new home and the help she gave you along the way.On behalf of the whole team I wish you much happiness there.Kind regards,Jon Holden - Managing Director
5/5
Googlewe sold our property through Douglas Allen,Jack was a very nice helpful man,would highly recommend him
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotExtremely helpful in many ways.
Extremely helpful in many ways.On the sale of our flat.Always willing to help with any queries.Thank you Jess, James and the rest of the lovely staff at Douglas Allen, Chingford Branch
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotHelpful all the way through the sale
Helpful all the way through the sale. Chelsey was a great sales progressor and kept us up to date all the way through the process and Alex was always at hand to pick up on anything throughout the process. would recommend.
Dear Robert, I am pleased to hear that Chelsey and Alex have offered the level of service throughout the sales process, both keeping you informed of what is happening but also giving you the advice and assistance needed. We always remember that moving home can be very complicated with lots of hurdles to jump, being there to ensure this is actioned is certainly our aim.I wish you all the best for the future.Kind regardsPaul Ingleton Associate Operations Director
5/5
TrustpilotThank you!
A massive thank you to the team at Douglas Allen East Ham. Maureen and the team sold my property in record time. A special thank you to Andrew Bilby who went above and beyond to ensure the sale went through smoothly.
Hi Shobad,thank you for your comments regarding my East ham branch. I sounds like you needed to sell quickly and the team rose to the challenge. Andrew takes great pride in his role to help people finalize their dream move.Thanks againRob wadeAssociate Operations Director
5/5
GoogleExemplary service from Ian in Epping. Nothing was too much trouble to discuss with me, and such good and sensible advice. The after care service continuing and makes me feel very supported and confident that ultimately my house sale and purchase will be in the best hands.
Dear Anne, Thanks for your review, we're delighted you're happy with our service. We'll pass your comments across to Ian, and look forward to helping you through your property journey. Kind regards, Douglas Allen Epping
5/5
TrustpilotI recently sold my property through the…
I recently sold my property through the Walthamstow branch of Douglas Allen.I had used two different estate agents previous to this with no luck but my house sold within a couple of weeks of going with Douglas Allen.I have mainly been dealing with Ameer and Maria and they have been really helpful. This is the first time I have sold a property so don’t really know the process but they have helped me through every step of the way and I have been able to go into branch (COVID safe) and they have helped me go through any paperwork I didn’t understand.Everyone in branch are really friendly and happy to deal with any queries.For anyone not sure which agents to go with when selling their property I would highly recommend these guys
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
GoogleIf you are looking for a property In epping or surrounding areas I would highly recommend talking to a lady called Lisa Allen, I spoke to her one Saturday in the epping branch and from that day on she contacted me whenever a new property came on the market, when you are looking for a new property this is extremely helpful. This was the only estate agent in epping that did this. She was extremely professional and polite.PositiveResponsiveness, Professionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotNasir, East Ham branch.
We have been helped in the search for a new home by Nasir at the East Ham branch. Absolutely amazing customer service and professionalism has been core to all his conduct with us. He took the time to listen to what it was that we were looking for and thereafter arranged viewings which were suitable- this is in contrast to other estate agents. He has been patient with questions and queries we have constantly been throwing at him, always taking the time to answer without making us feel the troublesome customers we are- genuinely a lovely competent member of staff and evidence of the excellent recruitment at Douglas Allen. The team leader Maureen and the rest of the team seem lovely too. Ten out of ten :)
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotWalthamstow house sale
An excellent service from the Walthamstow branch. Selling my house was stress free and efficient. Ammer was a great help with every aspect from viewings through to exchange and completion. Would definitely recommend and use again
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
1/5
TrustpilotI DO NOT RECOMMEND Douglas Allen Walthamstow
We were introduced to Douglas Allen Walthamstow via the Co-Operative Probate Service and Movewithus. We instructed them to sell our property. I wish I could find something positive to say about Douglas Allen Walthamstow and the Branch Manager but there is nothing. They completely wasted our time for over three months. We gave them notice and took our business else where. We instructed another estate agent, whose fees were cheaper, and they achieved a higher sale price, so we ended up being £12,000 better off. I DO NOT recommend Douglas Allen Walthamstow.
Dear C MThank you for leaving a further review following your previous comments in October 2020. Naturally we are disappointed that you have been dissatisfied with the service provided and we would appreciate the opportunity of looking into and responding to your specific concerns. In order for us to do so, we would kindly ask that you provide full details of your experience to our Customer Relations department on either 01702 540802 or customer.relations@arunestates.co.uk. Thank you. Kind regardsDouglas Allen
5/5
TrustpilotFive star agency and five star staff
From viewing of the property to the day of receiving the keys, I found DOUGLAS ALLEN staff very very helpful. Special thanks to Tanya, Sarah and Robin for all your help during the process of purchase our house
Dear Usmangani,Many thanks for your 5 Star review of our Chigwell office, Tanya, Sarah and Robin will be delighted they were able to help you buy your new home.On behalf of them I wish you many years of happiness there.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotBarkingside branch
A big thank you to all the team at the Barkingside branch, especially Daniel, Keith and Lynburge. The sale of our house went extremely smoothly and we were very happy with the professional and courteous service we received. Thanks again
Dear Lynn,Thank you for your kind comments regarding Dan and his Barkingside team with regards to selling your home, they will all be delighted that they could prove to you that our customer care and marketing strategy really is second to none.Many thanks for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
GoogleWorld Cup Brexit etc all made for an extremely challenging environment to sell, but thanks to Shaun and his team at Epping, we finally sold our house. Many many thanks for all your efforts!
Hello, Thank you for leaving us your feedback! Best wishes, Douglas Allen
5/5
GoogleAll communication has been so quick and responsive. We had a viewing with Ian and he was so knowledgeable about both the property and the market in general. I would definitely recommend both Ian and Douglas Allen to anyone looking to buy in the Epping area!
Hi Lucy, Thanks for the review and recommendation, it's much appreciated. Best wishes, Douglas Allen, Epping
5/5
TrustpilotAll the team at Douglas Allen East Ham…
All the team at Douglas Allen East Ham were great! Really informative and knowledgable and didn't make us feel that we were asking silly questions. Very professional and friendly, our house sold quickly via a well-attended open day.
Dear Rockalj, Being informative and knowledgeable and being able to be on hand to answer any questions are always the key parts of helping clients through what can be a confusing time. House moving can feel difficult unless we are on hand to deal with any concerns that may arise. I am pleased to see that you achieved a buyer at your well attended open house, Open houses are there to reduce the number of times we need to visit your home, saving you have to keep cleaning and tidying also helps to build competition between buyers ensuring we maximise the price and give you a great choice of buyer. Thank you for taking the time to add your comments and I wish you all the best for the futureKind regardsPaul Ingleton - Associate Operations Director
5/5
GoogleLisa Allen treated us so well with her knowledge, understanding of our needs and kind personality! …
Good afternoon Emma, We are delighted to hear about your great experience with Lisa! Thank you for … More
5/5
TrustpilotExcellent service from Maria at Douglas Allen
Excellent service from Douglas Allen, Maria especially. She sold our house in a weekend! Maria was also, friendly, professional and extremely efficient, knowledgeable and kept in communication with us. All in all a great service.
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotThe team at Douglas Allen have been…
Ian and the team at Douglas Allen, Epping have been extremely helpful and professional. We have had more viewing in the last week then our last agent had in three months, would highly recommend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Douglas Allen, Epping won Trusted Agent; Douglas Allen, Romford won Trusted Agent; Douglas Allen, Woodford Green won Trusted Agent; Douglas Allen, Wickford won Trusted Agent; Douglas Allen, Billericay won Trusted Agent.
Tell us what you need and we'll put you in touch. Douglas Allen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Epping.
