Douglas Allen Loughton reviews in Epping Forest

★★★★★ 5/5

Trustpilot

Really outstanding service - couldn't have asked for more!

Our initial meeting with the Epping branch manager Marc Gravenor, left us very impressed, but perhaps feeling that reality wouldn't quite measure up to the glowing picture he had painted. How wrong we were! His whole team exceeded our high expectations and gave every possible support at each stage of the sale. We were pleased by the buyer response generated through their marketing of the "launch day" and the thorough qualification of potential buyers ensured that we weren't let down later in the process. Having moved house several times over the years, we never thought we'd be able to say that doing business with an estate agency would be a pleasure, but in this case it certainly was! Thank you all very much.

Kerry · 22 July 2015

★★★★★ 5/5

Trustpilot

Nice genuine people

This will be our third opportunity to use Douglas Allen in Epping. Though no fault of ours we were forced to remove our property from the market.the staff were all efficient,friendly @ very helpful @ understanding. We had the choice to use the other companies ,when our property went back on the market,but we were welcomed back @ are now sitting back letting the staff do what they do best,sell our home @ find us a new one.....they will.....thank you all.

Mr · 3 July 2015

★★★★★ 5/5

Trustpilot

Excellent service

Douglas Allen found buyers for our house within two weeks of signing up with them. Having been with another estate agent for four months previously to this, the difference in service we received from Douglas Allen was a welcome relief. What stood out to us about them was the honest advice they gave us and the way they had a clear plan of action in place of what they would do to sell our house. They also were really good at communicating with us - they kept us informed at all stages of the process and always responded promptly if we left messages. Once we had sold the house, our sales progressor was fantastic. Knowing that we were expecting a baby, she did everything she could to speed our sale up, and the result is that we will be in our new home in time for the birth of our new baby, and for this I am really grateful.

Zoe · 16 April 2015

★★★★★ 5/5

Trustpilot

Handled very professionally

Our initial contact was with Lee, who explained the procedure in great detail and the options available to us, ie, open day, planned appointments etc. As this was our 2nd property Douglas Allen also offered to keep the keys for any potential buyers to save us the hassle of being at the property for viewings, which was also very helpful. Wayne also kept us up to date with the ongoing viewings and subsequent offers so we were fully informed at all stages. We have used Douglas Allen services before and would also have no hesitation in using them again.

Tracey · 30 March 2015

★★★★★ 4/5

Trustpilot

They have a plan to sell your house - and they follow that plan.

What we liked about Douglas Allen was their forethought about our situation. When they originally came to see us, they laid out an action plan about how they were going to sell our house, who they felt our target buyers were and how they would organise their sales team. Critically, they followed through with this plan to the letter. Ten days later, we had accepted an offer. The only thing stopping a five star review is a slight concern about the communication between the sales team and the after-sales team. Both are excellent, but they don't always pass messages between themselves.

Mr · 30 March 2015

★★★★★ 1/5

Trustpilot

Very poor service and would not recommend to others

At the outset and before signing up , I was told that Douglas Allen pride themselves on good customer service and that someone would always get back to me to answer my queries. This was completely untrue as after countless phone calls nobody would get back to me . Also I was left to do all my property viewings myself when being told that they would send agents along. At one time I had to manage 4 families by myself as no agent bothered to attend. It was a huge let down . Apart from introducing the buyer to me , I feel Douglas Allen did very little. I am very disappointed and wish I had gone with another Agent.

Sharan · 27 March 2015

★★★★★ 1/5

Trustpilot

sales valuation

No one got back to us until 2 weeks after their visit to give us a written valuation. When we do receive the literature it had no price valuation on there at all and no indication of the value our property holds instead we were sent literature about properties sold recently which were no good to us and irrelevant. The worst agents I have ever used, bad customer service the manger never got back to me I left 4 messages over a period of a week. DISAPPOINTED

Miss · 27 March 2015

★★★★★ 5/5

Trustpilot

Professional and Personable

Douglas Allen were able to sell our flat within 7 days so that we could purchase our ideal home in the same area. 10 weeks ago we came across a property on a road that we had always thought we would love to live on. Douglas Allen were the agents and they did an excellent job of acquainting us with the property and explaining the tender process. The only way we stood any chance with the seller was if we were able to sell our place before the tender ended. Due to their unrivalled local knowledge and enthusiasm of the market, we were left with several strong bids only a week later. Additionally when called upon, Douglas Allen's after care through to exchange is always very helpful in what becomes often unnecessary stressful dealings with solicitors. On several occasions they will pick up the phone for you. We won't be selling for a long while now, but when we do we'll be giving Steve at Douglas Allen a call.

Gary · 27 March 2015

★★★★★ 5/5

Trustpilot

Very happy with the service that has …

Very happy with the service that has been provided. Abbie Wilson was a massive help all the way and even after the process had been completed. Great job. Thank you!!!

Husnu · 24 January 2018

★★★★★ 5/5

Trustpilot

I recently used Douglas Allen for…

I recently used Douglas Allen for letting my property and found them professional and very efficient. Abbie and Chloe were amazing and always took time and were very helpful.

DARREN · 12 October 2018

★★★★★ 5/5

Trustpilot

Excellent service and highly …

Excellent service and highly professional Abbie and Chloe was very helpful throughout the process. I strongly recommend for them for further future dealings. Good luck for your bright future

Mini · 12 October 2018

★★★★★ 5/5

Trustpilot

I said I want that house and that's the one I got!

I saw the house I wanted- the type that doesn't come on market often. I needed to sell my home. Greg and the rest of the team arranged this. No sweat. No marketing jargon, no schpeal. Normal honest information- that's what I liked about Greg's approach. A swiftly arranged mortgage by Will and within 2 weeks the houses had been bought and sold. 2 weeks?! That's awesome! I'll be calling into the Woodford branch for a valuation very soon.

Bhav · 2 August 2016

★★★★★ 5/5

Trustpilot

A credit to Douglas Allan.

We recently had a viewing of a property in Epping. Although the property was not to our liking or requirements, the experience was very good. A young lady, I believe her name was Tahlia, was the representative that showed the property. She is a breath of fresh air, friendly, informative and well turned out, a credit to Douglas Allan Epping.

David · 11 October 2022

★★★★★ 1/5

Trustpilot

Poor standard so far

First viewing- estate agent forgot to turn up. Had to show the people round myself even though I felt ill. Second viewing- they sent round a new estate agent that we hadn't met or who hasn't seen the house before. Did most of the talking as the new agent didn't know anything about my house. Also promised that we would receive constant updates and alerts on new properties however we haven't had one phone call in nearly 2 weeks.

Mr · 21 October 2015

★★★★★ 5/5

Trustpilot

I knew when I met Maria and Ben we were…

I knew when I met Maria and Ben we were in good hands. They have been so professional and patient with us and really helped us through a difficult time. Their expertise, calmness and ability to manage multiple viewings under stressful conditions have proved to be invaluable. Their customer service is superb with regular feedback and guidance through the whole process. They have been very kind and understanding and I would thoroughly recommend them to others.

Helen · 25 February 2019

★★★★★ 5/5

Trustpilot

Great Customer service

I had a great experience with Jodie T and Joanna M in getting a beautiful house to stay, they were always updating on the process and also made the experience smooth and easy to complete and also love the welcoming home pack received. I would definitely recommend Douglas Allen

Jummy · 4 September 2023

★★★★★ 5/5

Trustpilot

Christie was by far the best and most…

Christie was by far the best and most helpful of all 6 estate agents we visited. Would highly recommend to anyone, they couldnt be more helpful.

N · 21 November 2019

★★★★★ 5/5

Trustpilot

Great service and swift professional …

Great service and swift professional approach. Maria and Ben were excellent, always available, helpful and committed to making things work for usLooking forward to moving in!Thanks allAnna & Michelle

Anna · 8 November 2017

★★★★★ 5/5

Trustpilot

Re: Harrison Thomas

Harrison provided an absolutely outstanding service for us and worked tirelessly to get our house sold (after we lost 2 houses and a buyer during the pandemic). In addition, he was always willing to stay in touch and facilitate communication between parties once exchange of contracts had occurred, showing a willingness to go above and beyond what we needed to ensure the move went through to completion. Big thank you, Harrison.

Chris · 10 October 2020

★★★★★ 5/5

Trustpilot

Douglas Allen east ham

Excellent service from the east ham branch of Douglas Allen.Quick responses to all questions, fast turn around on purchase.Maureen was amazing with communication with myself and my broker.

Mohsin · 22 August 2018

★★★★★ 5/5

Trustpilot

As a landlord for the first time it was…

As a landlord for the first time it was so important for me to find the best agent to help. The rent team at Douglas Allen were amazing. They made the process so easy and stress free. Chloe and Abbie have been so helpful throughout and even went out of their way to answer questions beyond the remit of their responsibility. Thank you so much for making my first experience a great one. Will be back!

Hanan · 21 July 2018

★★★★★ 5/5

Trustpilot

Excellent service, Highly Recommend

We had such a great experience from the team at the Loughton Branch, in particular, Michelle Hawthorne. We bought and sold through this branch and they couldn't have been more helpful and friendly. We made a friend in Michelle, she has made the whole process so stress free and easy, always keeping us updated and going that extra mile to make sure everything runs smoothly. Fantastic to work with, would highly recommend. Thank you. Ray and Danielle Youngman

Ray · 4 November 2015

★★★★★ 5/5

Trustpilot

Shana has been proactive and very…

Shana has been proactive and very helpful throughout our search! I look forward to working with Shana again. Thanks so much

Aavni · 19 March 2021

★★★★★ 3/5

Trustpilot

Douglas Allen's expeditor, is an under-valued treasure in this rough diamond organisation

In my honest opinion, the female expeditor was indeed effective, efficient and extremely personable! The trouble with Douglas Allen is that the glossy front-end marketing is let down, extremely badly... a glossy front end magazine with a sub-standard editiorial! If this organisation wishes to progress, it would be better served by observing the expeditor closely, to fully comprehend the meaning of Servitium Qualitas!!! or better still, familarise themselves with the teachings of Tomas Peters: In Search of Excellence!!

Richard · 6 August 2015