Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat service - Chigwell Branch
Professional, on-hand and friendly. Douglas Allen were great to us during our property search. Although we found a property that was on with a different estate agents, DA couldn't have been more helpful. They even wished us the best of luck and continued to offer us advice after we moved on.Big shout out to Jordan Stoute too. Knowledgable, honest and all-round decent bloke.
Graham · 10 May 2017
Agent replied · 22 October 2024
Dear Me Daydy,Thank you very much for posting this 5 Star review regarding Jordan and our Chigwell office. I am glad you have had a successful conclusion to your search and wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotSale of Whitby Avenue
I found the service I Received at Douglas Allen brilliant, the whole team were helpful,friendly and Professional! I dealt with Roselea and Nick most of the time and must say that they were both great ! They kept me updated all the time and I found them a pleasure to deal with.
Marion · 29 September 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 1/5
TrustpilotPls avoid this estate agent in Epping…
Pls avoid this estate agent in Epping Essex .we have had a very a bad experience with Douglas and Allen “they have treated us really bad they have lied to us and left us dangling on the other end when they had told us they had sold the property we wanted to buy and they excepted our offer at that time .Douglas and Allen done a dirty and kept that property we wanted to buy for some one else and made out it was sold it’s disgusting for them to treat us like this so pls do not get caught out with this agent Douglas & Allen Epping .it’s a warning to everyone .
Jackie · 20 October 2023
Agent replied · 22 October 2024
Dear Jackie,Thank you for taking the time to leave a review and we’re sorry to learn that you are dissatisfied with the service provided. We would like to assure you that customer service is of the utmost importance to us, and we would appreciate you contacting our Customer Support team to discuss your concerns in more detail, you can reach us on 01702 540802 or at customer.support@arunestates.co.uk. Kind regards,Douglas Allen
★★★★★ 5/5
TrustpilotI would like to say a really BIG thank…
I would like to say a really BIG thank you to Douglas Allen Epping Estate Agents for selling my house in LESS than TWO weeks!Yes, the boys Luke, Ian and Adam all went over and above to let me know what was happening every step of the way.Any questions I needed help with, they were there with their calm and easy manner putting me at ease.Thank you so very much, you are all wonderful :)
Mrs · 3 February 2024
Agent replied · 22 October 2024
Hi Mrs Rutland,Thank you for leaving a review! We're delighted to hear how our agents, Luke, Ian and Adam, have gone above and beyond to keep you updated throughout the sale of your house and how they've put you at ease with any questions you've had.Best wishes,Douglas Allen.
★★★★★ 5/5
TrustpilotKeeping their promise
Thank you Team Woodford. i had been with a different estate company for so long and had to drop my price 25K because after all the apprisal and confirmation of "sellers market" the other estate agent could barely get me an offer. Come Douglas allen....they not only got me the price we agreed but did that in less than 3 weeks.
thank you.
Ranjan · 13 February 2016
Agent replied · 22 October 2024
Dear Ranjan Rajalal,Thank you for kind words regarding the successes you experienced using my Woodford Green Team, Sorry that you had to drop your price with the other estate agent!! But please that when you came to us you had the positive response that you were seeking, Helping our clients and achieving the best possible price is our key priority.Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotThank you Ahsan!
Can't thank Ahsan enough for his help, patience and professionalism at all times assisting my parents with the sale of their property so far. They have lived in the same house for 47 years so as you can imagine leaving is a great wrench for them on an emotional and practical level. Ahsan has given a first class service going above and beyond
Clare · 14 August 2015
Agent replied · 22 October 2024
Dear Ms Woods,It must have been a daunting experience for your parents to move home after so many years in their property so I am extremely please to hear that Ahsan from our Ilford office has been such a help and reassurance. Ahsan is an extremely valued member of our Douglas Allen team and I am sure he will be chuffed with your kind comments.If we can do anything more for your parents or yourself please do not hesitate to ask.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotAmazing service and assistance.
The Lettings Manager Joanna Martin went above and beyond to help myself and my children when became homeless in January 2022. Due to unfortunate circumstances, we ended up in a womens refuge because other agents were unable to help or even try to help. Thanks to Joanna we stayed in the hostel for less than 3 weeks as she managed to find a Landlord who would rent a property to us. I wish there were more agents out there like Joanna, I will be eternally grateful.
LC · 24 March 2022
★★★★★ 5/5
TrustpilotI invited 4 agents in to value out home…
I invited 4 agents in to value out home and James was by far the most knowledgeable, I then met Jess and the Kaitlin and I was immediately filled with confidence, the Team then secured me a buyer at a fantastic price, I would also like to recommend Kally who arranges our mortgage for us stress free.Mr C
Alex · 8 December 2019
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotProfessional, warm and responsive
Natasha was very helpful from the get go. She was responsive to calls, email and keeping me regularly updated.She's professional and yet approachable. Always willing to explain things more clearly when asked.
Inches · 26 September 2023
Agent replied · 22 October 2024
Hi Inches,Thank you for leaving a review! It's great to hear how helpful you've found our agent, Natasha, to be throughout your experience with us.Best wishes,Douglas Allen.
★★★★★ 5/5
TrustpilotSatisfied Seller
Maureen and her Team in the East Ham Branch were all excellent and very professional. Hasan dealt with any queries I had promptly, as did Rosalie. I was kept informed at all times in what can be a very stressful time. This was the second time my family have used this branch and both times the service was above and beyond of what was expected. We had an offer within the first week of the house going on the market. I would definitely recommend them.
Fahre · 28 February 2022
★★★★★ 5/5
GoogleOur experience was great with Douglas Allen Chigwell branch. Our process of buying the house was completed within 6 to 7 weeks of viewing the property.
The consultant Sarah and the Manager Robin were highly supportive and considerate.
I would like to thank them for their professionalism and for making things so easy for us.
Kulsoom · 26 October 2020
Agent replied · 25 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,
Douglas Allen
★★★★★ 4/5
GoogleMatt from the Chigwell branch has been great. We managed to get the target price for our house. Matt is very approachable and always hand to answer any questions.
cheers again for all the work from the team to make it all happen, especially in the busy stamp holiday period.
Nikhil · 26 October 2021
Agent replied · 25 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
★★★★★ 5/5
GoogleWe had a great experience selling our home through Douglas Allen. The were all so profession, responsive to any and all queries (no matter how small or seemingly silly). Aseena, Robin & Tanya were hands on and made the process easier which we are very grateful for. Highly recommend!!PositiveResponsiveness, Professionalism
Sharlene · 26 October 2021
Agent replied · 25 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
★★★★★ 5/5
TrustpilotAll of the staff at Douglas Allen were…
All of the staff at Douglas Allen were excellent. We dealt with Ray and Luke to find our flat and both were knowledgable, professional and very helpful. Luke really helped push our purchase over the line to complete on the desired date. Great service for which we are really grateful. Rachel and Sally
Ms · 28 March 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotWe had a wonderful experience with …
We had a wonderful experience with Douglas Allen. They always supported us and gave instant response whenever we tried to reach them. We really appreciate for their great assistance. Thanks to Daniel and special thanks to Andrew who patiently handled the entire process with proper follow up. Thanks again for helping us to reach the deadline and made this a success.
Shilpa · 3 August 2017
Agent replied · 22 October 2024
Dear Shilpa,Many thanks for your 5 Star review regarding our Barkingside and in particular mentioning Daniel and Andrew for their 'help and professionalism.' I am glad they were able to achieve the deadline you had been set but knowing both of them I would think that was never in doubt!Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotWe were struggling to sell our flat…
We were struggling to sell our flat with other agents and decided to list with Douglas Allen. They were very helpful with tips for room layout and very good with communication. Christy was able to find us a buyer.Although our mortgage application wasn’t the easiest, Alastair persevered and kept us updated at every stage. Thank you :)
Sarah · 4 January 2020
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave such a detailed review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotMassive thanks to Natasha Tomlins
My purchase took 11 months to complete and we experienced some last minute problems which almost resulted in the purchase falling through. Had it not been for Natasha’s persistence in chasing all parties involved, I am certain we would not have completed before my mortgage offer expired. Cannot thank her, Steve and the team enough.
Dean · 6 August 2020
Agent replied · 22 October 2024
Good afternoon Dean, Thank you for taking the time to write this review, especially with you kind words about Natasha, Steve and the rest of the team. I'm sure they will greatly appreciate your comments and I'll be sure to pass them along.Kind regards,Danielle
★★★★★ 5/5
TrustpilotGreat service
Even though we haven’t found our ideal property yet Tai has been extremely helpful, calling whenever there is something new on the market. He is extremely friendly and is going above an beyond to help us find what we are looking for!
Pearl · 17 October 2022
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotVery happy with the service from Steve…
Very happy with the service from Steve and the team at Douglas Allen in Woodford. Two agents failed to get a result and those months of wasted time cost me a few thousand. Glad Steve had a plan and I felt confident that we were in safe hands. Great work from khaleesha too in her help with the solicitors.
Jim · 3 November 2018
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotPersonal service
We've had a great experience so for with the East Ham branch of Douglas Allen. Our first contact was Waseem who has listened closely to our requirements and worked hard to give us the attention and options we are looking for. Waseem was less of a hard sales man and more of a trusted advisor. I'll definately use Douglas Allen again.
Rebekah · 20 September 2016
Agent replied · 22 October 2024
Dear Rebekah,Thank you for your great feedback regarding Waseem in the East Ham office, we spend a lot of time training and developing our staff so the public receive the service that you have enjoyed. Please keep spreading the word. I hope you find your dream home if you haven't already .Thanks AgainRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotExcellent service
Faisal Noor at Douglas Allen in East Ham High Street was very helpful and amiable person who helped me obtain my mortgage fast and efficiently. Faisal was always willing to help solve any matters raised concerning mortgage. A professional service from start to finish. Im very please with his service and will no doubt recommend Faisal to my friends and family.
Khairul · 7 May 2016
Agent replied · 22 October 2024
Dear Khairul,Thank you for your 5 Star review concerning our Mortgage Advisor Faisal Noor at East Ham. Having the best help and advice when buying a home is absolutely crucial as if can affect matters for the next 25/30 years, you are in good hands with Faisal as he is an expert in These maters along with all of Douglas Allen's and Mortgage Matters Direct's Mortgage Advisors.We look forward to helping your friends and family too in the same way.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotDynamic Staff, Excellent Service
I am very satisfied with my service from Douglas Allen Estate Agent in Chadwell Heath. The process was smooth and well balanced.
I would be very happy to recommend in the future.
Wonderful team, with great spirit and very helpful.
Special Thanks to Danny & Emma for being so sharp and so helpful at all times. Well done Team!
Jenny Powell
Jenny · 30 November 2015
Agent replied · 22 October 2024
Dear Ms Powell,Thank you for posting this 5 Star review of the service you have received from our Chadwell Heath office and in particular Danny and Emma that you make special mention of.The key word for us is "Help" as it is something that runs throughout our training and I am pleased that this is exactly what you received from our team.Thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotAmazingly efficient, thorough service
From first meeting through to completion of sale, Douglas Allen in East Ham were amazing. They generated massive interest in the property - around 100 people came to two open days - and managed this well. A few obstacles arose during the conveyancing, but Andrew Bilby ensured these were all resolved. A great team of people - I strongly recommend them.
Jonathan · 27 November 2015
Agent replied · 22 October 2024
Dear Mr Bickley,Thank you very much for your 5 Star review, it's great to hear how successful our East Ham office have been in selling your home. It's kind of you also to mention our Sales Progressor there, Andrew Bilby. All our Progressors do such a sterling job of in helping our clients at every step of the transaction and ironing our many problems along quite a complex process, it still surprises me how few agents actually go to the expense of employing these dedicated people.Thank you again for pointing out the success of our Open Houses and how well it was managed, that takes some doing with 100 people however that's how we're able to gain the very highest prices for our Sellers.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent. First class service
Having used other agents with no result I switched to Douglas Allen in Barkingside where Dan and his team came up with a different strategy to get my home sold. Within just 3 weeks they had several offers and I ended up accepting an offer over the asking price.
Such a great team of people, head and shoulders above other agents.
Christine · 13 October 2015
Agent replied · 22 October 2024
Dear Christine,I am delighted that Dan and his team were able to get such a great result for you, if truth be told they take much pride in doing so for numerous customers of ours!We have a very unique and thorough strategy of marketing homes and frequently succeed in gaining sales where other agents don't. I am very glad that you personally have benefitted from this.Thank you very much for deciding to use Douglas Allen.Regards,Jon Holden - Managing Director, Douglas Allen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.