Trusted Agent profile · Enfield
★★★★★
170 reviews across 1 platform
39-41 Chase Side, London, N14 5BP, Enfield, N14 5BP
Rash & Rash Ltd's office in Enfield, at 39-41 Chase Side, is rated 4.9 out of 5 across 170 reviews on 1 platform, including 170 Google reviews rated 4.9.
Every review we hold for the Enfield office, from every platform, shown as written. First names only.
5/5
GoogleWe received an excellent service from the Rash & Rash team- Mary & Hetal supported us throughout the process. There were a few difficulties along the way during my sale & purchase, but the issues were successfully resolved by the Rash & Rash team. Great service Steve & Ruta
5/5
GoogleThe team of Rash and Rash were very professional, responsive, even out of office hours when it was necessary, very helpful and they went out of their way to make things easier and less stressful. Matt was very patient , understanding and determined when things were very difficult and always with a good sense of humour!Mary and Claire are excellent runners as they had to do lots of running the last few days before the completion of my property. Well done guys!PositiveResponsiveness, Professionalism
Dear Vasoula, Thank you so much for your kind review! We're pleased to hear that you had a positive experience working with our team. We always strive to provide our clients with the highest level of service, and it's clear that we succeeded in this case. Matt, Mary, and Claire are all experienced and dedicated professionals committed to providing our clients with the best possible experience. We're also happy you appreciated our flexibility and willingness to work outside regular business hours. We understand that sometimes things come up, and we're always happy to accommodate our clients' needs. Thank you again for your review! We're so glad that we were able to help you with your property. We hope to work with you again in the future. Warmest regards, Rash & Rash Estate Agents (Southgate)
5/5
GoogleThe Estate Agents are very professional, extremely patient and supported us throughout the journey of selling our home. Also I would like to give a very special thanks to Mary Maginn who was assigned to us and helped us all throughout. I highly recommend Rash & Rash as they have helped us both buy a property and later sell it.
Really kind of you to take the time to write this. It was a pleasure awaiting with your move. We hope you are enjoying your new property as much as your last.
5/5
Google“Team Rash & Rash” Matt, Mary & Hetal. Absolutely over the moon with the exceptional service levels & support we received throughout the sale of our family home. At every stage we were kept informed & given professional advice when needed. A special mention to Hetal what a powerhouse! with all the twists & turns Hetal was relentless, her knowledge & determination to overcome challenges was incredible..a BIG thank you Rash & Rash
5/5
GoogleWe rented out our property through Rash & Rash this year and cannot recommend Matt, Claire and Mary highly enough. We had never rented out property before and were understandably nervous and apprehensive about the whole process. Matt and his team held our hand from the day we approached them to the day the new tenants moved in and beyond. They helped us and/or guided us with just about everything from obtaining all the correct certificates to getting insurance for landlords. They arranged for the inventory and even recommended a good accountant whom, by the way, we have met and whose services we shall be using. I can honestly say that Rash & Rash have made renting our property a pleasantly good and hassle free experience. Exactly what we hoped for. Both my wife and I have found Rash & Rash our "one stop shop" for all our rental needs and have no hesitation whatsoever in recommending Matt and his team.
5/5
GoogleEvery team member I interacted with at Rash & Rash (Mary, Hetal, Matt, and Claire) was professional and excellent to work with. I’d especially like to thank Mary for her outstanding communication skills and kind-heartedness, which guided and supported us throughout the process.
5/5
GoogleMary, Matt and Hetal - what a dynamic team. Very professional, helpful and 5 star service al around. Communication was 11/10 ! Can’t recommend more highly ! Terry, Belinda and I send huge thanks for the effortless sale of my mums house.
Thank you for such lovely words Abe! We are so glad we were able to support you all throughout the process. The whole team at Rash & Rash were happy we could help you achieve a smooth sale for you.
5/5
GoogleMy wife and I interacted with Matt Turner as tenants in a property he is managing in SE London, for slightly over one year. Our experience is very very positive; Matt is very responsive, professional and friendly. Issues were resolved quickly and to everyone's satisfaction. It is quite a difference to the agents in the large agencies, where finding someone to work with one efficiently is often a matter of luck. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Dear Anton, many thanks for your review and giving us an opportunity to work with you so that we can be the best and professional estate agents in Southgate. Regards Rash and Rash Team Southgate's Original Estate Agent.
5/5
GoogleA positive experience using Rash & Rash for the sale of our family house in Southgate. Matthew always acted with conscientious integrity and laboured tirelessly in problem solving. Hetal was also highly motivated and worked industriously, chasing up any loose ends. R&R were well focused on the tasks required of them, and we smoothly achieved our aimed goals. I am grateful to this no-nonsense outfit and I firmly recommend them.
5/5
GoogleWe used Rash & Rash to let our property, and recently to sell it. Every person on the team is wonderful, so helpful, approchable and always kept us informed. They are also good listeners during any stressful periods and did their utmost to sort out any issues.
Thank you so much for your lovely words Michael, and for trusting us to both let and sell your property, it really means a lot to the whole team. We’re so pleased to hear you felt supported, especially during the more stressful moments. That’s exactly what we’re here for, and we’re glad we could help smooth things along and resolve any issues. Thank you again for choosing Rash & Rash, we truly appreciate it! 😊
5/5
GoogleVery happy with the service provided in our sale which completed today. Very helpful and communication was excellent thoughout the selling process. Special thanks to Hetal, Mary and Matt. Cannot recommend Rash & Rash highly enough, they have been superb. Thank you
5/5
GoogleI am a property professional and have recently been working on a transaction with Hetal from Rash & Rash. Hetal was extremely professional, knowledgeable and attentive at all times. This was a fairly complex transaction and Hetal went over and beyond to help both the buyer and seller reach the desired outcome. Thank you so much to Hetal and to Rash & Rash. Highly recommended!
5/5
GoogleHetal was great to deal with and was very prompt in responding to any queries. Many thanks!
5/5
GoogleClaire has been amazing, not only did she take a last minute viewing, she has managed the process of taking a tenancy seamlessly given we were relocating from Wales! In comparison to others, Claire is friendly, efficient and kept is informed throughout. She contacted the landlady to provide us with prompt responses and we’d recommend her to anyone looking to move to the area. Thank you for making this such an enjoyable experience
5/5
GoogleProfessional - courteous - efficient and readily responsive - this has been my personal selling experience with Rash & Rash. My especial gratitude to Hetal and Mary who each went beyond their professional capacities in their unwavering supportive engagement throughout the journey of conveyancing.
Thank you so much Mary !
5/5
GoogleWe recently bought our first home together via Rash & Rash and the process was stress-free, swift and smooth. The whole team is superb and so friendly - Hetal, Matt, Mary - and kept us in the loop from offer to completion. They're extremely knowledgeable about the area and the buying/selling process so I always felt we were in such capable hands. They also took the time to understand what we wanted as buyers which I so appreciated, and the end result was moving into our dream home. Can't recommend them enough.
5/5
GoogleI would like to profusely thank Hetal for all her help and support through out the marketing and sale of my property in Oakwood ! I highly recommend Hetal as she not only helped with the property I was selling but also with the property I was buying ! Excellent service and exceptionally professional indeed ! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
5/5
GoogleMatt, Mary and Claire were wonderful from start to finish. Always available and always happy to help and resolve issues that arose. I don’t think we would have got there without them. Thanks so much Team Rash & Rash!
Thank you for the lovely comments. Really hope you are enjoying your new home. I am sure you will make it as stunning as your previous.
5/5
Google“Claire totally deserves all the stars!!!… if there was anymore believe me I would have gave it to her!!! Claire was a good listener… kind and knowledgeable in the industry… gave me good tips and also registered me at agency.
5/5
GoogleWe recently sold our property through Rash & Rash and we were really impressed with the service especially from Hetal and Matt. From the start, communication was clear and professional, and they kept us updated at every stage of the process. They were kind, patient and understanding and we were happy that the sale went through smoothly. We felt supported throughout and would highly recommend them to anyone looking to sell their home.
5/5
GoogleClaire was incredibly helpful and did everything she could to arrange our move-in as quickly as possible. She was exceptionally kind and always easy to reach, which really set her apart from others in the industry. Overall, the team at Rash & Rash is very friendly and respectful. I highly recommend them to tennants.
5/5
GoogleWe used Rash & Rash to sell our Southgate property and I can firmly say, hands down, that it was the best experience I have ever had with an estate agent. It was so unlike any other selling experience I've had, Hetal and Matt thought of everything, there was no hassle (or hassling) whatsoever and they kept on top of all the timelines, associated tasks and communications with us and the buyers. With their knowledge and planning we sold our house at first viewing and wrapped up the sale quickly and smoothly. I would highly recommend Rash & Rash, they more than earned their fees.
5/5
GoogleThe agency helped facilitate the buying of my first home. My agent Hetal was informative on the buying process, and accommodating to my needs, such as asking the seller questions and organising tradesmen to come to the property at times convenient to me.
1/5
GoogleDO NOT USE THIS ESTATE AGENT! Never use this estate agent they are extremely unorganised and unprofessional as a tenant living in a property they managed I was left without heating for over 4 months with my son who was only 1years old. They are extremely nonchalant and do not care about the well being of their tenants- they have failed to communicate issues with the landlord. Extremely poor service
Dear Celeste, As you are aware, we are currently going through the TDS dispute process on your tenancy and returning of deposit. You will have your opportunity via the TDS dispute scheme to raise your points which will be independently reviewed. To be clear however, at no time were you left without heating in the property. The two bedrooms both had working electric heaters. The heater towel rail in the bathroom worked. The large electric heater in the kitchen (semi open plan to the living room) worked and we were independently advised that this is sufficient to heat both the kitchen and reception room. The reception room did have a dormant electric heater by the wall. However there is also an economy seven storage heater in the reception room which does have power and in working order. To activate this, the account holder (the tenant) has to contact EDF directly (Claire in the office tried to do this on your behalf but due to GDPR, it has to be the account holder and you were informed of this by email). This was the first year of managing this property and although the heating system is electric, we were not immediately aware of the two different systems in place. The following timeline relates to this; You contacted us on 28th February @ 0931 to say there was no heating in the lounge. We replied on the 28th February @1105 to say the we were sending a contractor. This was arranged between you and the contractor for March 2nd. They advised there was power to the storage heater and should come on over night. This transpired not to be the case. Contact was made with the landlord (USA based) who advised that it was on a separate supply. The landlord permitted the contractor to rewire the heater to a standard supply. The contractor went back on the 7th March to see if the storage heater could be rewired onto a normal supply. However their advice was to contact the supplier EDF to activate the economy seven. As above, Claire in the office tried to do this on your behalf but advised you on March 14th that you had to contact them directly. We did not hear from you on this point again although you did raise other points after this date without mentioning the heating. We assumed therefore that you had called EDF and connected the supply. We can now see we should have directly asked you if you had done this as we were made aware later that you did not set up the economy seven with EDF. It was not until 30th November that you emailed to say that the heater in the reception room was still not working. You advised that you tried to call EDF and they couldn’t help you. We advised the landlord that we were going to install an additional heater. Between 30th Nov and the date an additional heater was installed 21st December, access was troublesome. You did not want us to attend without you there which is fine, (though you had changed one lock so this wouldn’t have been possible anyhow). Claire emailed you to say that after 22nd December it would be difficult to get contractors out due to the Christmas period. Access was granted on 21st December and Matt attended with the contractor and a new heater was installed. The economy seven heater is still in place and this contractor also confirmed it had power. We would also like to confirm that the landlord was kept up to date throughout. I am sorry you feel we fell below a service level befitting of a professional estate agency. We take all feedback seriously and constantly review our processes. As highlighted, we should have followed up with you to see if you had been successful with EDF on the link Claire sent to you. Like with all utilities, it is the responsibility of the occupier to open a contract with the supplier. All communications relating to this tenancy are documented with a chronological timeline. We feel we were proactive and helpful with the multiple points you raised during the tenancy. Welfare of our tenants is at the forefront of our concern.
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Rash & Rash Ltd's Enfield office has 170 reviews across 1 platform: 170 on Google.
Rash & Rash Ltd Enfield is rated 4.9 out of 5 across all 170 reviews, and 4.9 out of 5 on Google from 170 reviews.
Rash & Rash Ltd Enfield, 39-41 Chase Side, London, N14 5BP, Enfield, N14 5BP.
