Trusted Agent profile · Enfield
★★★★★
1,975 reviews across 3 platforms
21 The Green, Winchmore Hill, London, N21 3NL, Enfield, N21 3NL
Martyn Gerrard Winchmore Hill's office in Enfield, at 21 The Green, is rated 4.8 out of 5 across 1,975 reviews on three platforms, including 86 Google reviews rated 4.4.
86
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,888
Reviews on Trustpilot
Business-wide
Every review we hold for the Enfield office, from every platform, shown as written. First names only.
5/5
TrustpilotBig thanks to everyone at MG Crouch End
Big thanks to Steffi, Nadia, Vince, Anthony, and everyone at MG. First-class service for landlords! I've used 5 or 6 agents in Crouch End and MG is the best I've come across. They do proper reference checks and I ended up with offers from 5 or 6 quality tenants.
5/5
TrustpilotI recently moved, and would like thank to thank jenna at East Finchley branch for a good job in the sale and purchase of my new home
I recently moved , and would like to Thank Jenna at the East Finchley Branch for a job well done.
Dear Justin, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. Our East Finchley office wishes you the best of luck and looks forward to working with you again in the future.
5/5
TrustpilotEmily was very helpful and confident in…
Emily was very helpful and confident in the knowledge of the local areaWe had questions which she answered with alot of extra information
Dear Mandy. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotMG has been really helpful right from…
MG has been really helpful right from the start of the tenancy process, especially Kevin made sure the entire process was smooth from help finding tenancy to post rental help. He was very responsive and available all the time to resolve any issues.
5/5
TrustpilotAmazing Team
The team members are very experienced and professionals. We are with them from last 3 years and always helped us in all aspects. Titas Juskevicius is the best. He was very helpful and professional dealing with. Thank you to him and Martyn Gerrard.
5/5
TrustpilotBuyer found quickly.
Martyn Gerrard acted for me on the sale of a house in Southgate. I was impressed with how quickly they were able to find a large number of potential buyers. They arranged and managed a lot of viewings over a short period with no inconvenience to me. This led to several offers being received and they were able to advise on the factors I should take into account in choosing one to accept. They subsequently performed a useful liaison role and were always helpful and constructive when I needed to approach them.
5/5
TrustpilotI’m extremely happy with the service…
I’m extremely happy with the service I’ve received from this company. They have been kind, respectful and incredibly helpful at every step along the minefield of selling a property. I don’t know how I would have managed without their help. Jatin was my allocated agent and he went far beyond his remit to help me at every turn. I can’t recommend them enough, Evelyn Simpson
5/5
GoogleFrom start to finish, Sheriaz and Faisal have been excellent and have provided great service to provide a smooth move in!
We are grateful for your kind words about Sheriaz and Faisal. Delighted we provided excellent service for your smooth move.
5/5
TrustpilotThank you so much Kevin!!
We recently rent our house through Martyn Gerrard.Kevin was extremely helpful throughout and made the stress of referencing, paperwork and moving much easier. He was always easily contactable and the use of WhatsApp made things a lot easier, rather than waiting on hold or for a callback. Thank you for helping us move into our dream home!
1/5
TrustpilotWorst company to deal with!!
Worst company to deal with!!! Let my flat through them with rent guarantee, the tenants decided not to pay and I am left out of pocket! What is the purpose of your rent guarantee scheme if you can't guarantee the rent. Worst communication ever, emails are hardly replied, person dealing with you is never in office! DO NOT USE THEM!
Hi Mr Fernando, we are sorry you have had this problem and that our communication with you has not been as we would want. We understand there was an issue with the rent guarantee in this particular instance as only part of the money due to you was paid out after the tenant - who had been paying the rent properly for some time - suddenly stopped paying. As you know our Head of Property Management has been working on this for you and has now got the insurance company to pay all the money due to you.Again we are sorry that you have had these issues and that it has taken longer than we would have expected to sort out with the insurers.
1/5
TrustpilotHorrible experience having to deal with Martyn Gerrard
Horrible experience having to deal with this company. Their contractors for one of their buildings have damaged our property, and after originally saying they’ll look into it, they’ve ignored me since. It’s been 2 weeks since the damage occurred and there’s been no progress. Unscrupulous company - avoid.
Hi Ben, we understand that the issue you're experiencing relates to the building next door, managed by our Block Management team. We’ve been in touch with you via email and phone to keep you informed, and we’ll continue to keep you informed as we follow up with the contractor to resolve this as quickly as possible.The repairs were necessary to address a leak affecting your flat and our property. We replaced the capstones on the parapet wall between the two properties, as the old rendering on both sides was severely damaged and likely the main cause of the leaks. Unfortunately, it seems the contractor did not clean up properly after finishing their work, and we are actively pursuing them to rectify this. However, we believe the damage to the wall was due to the age and condition of the rendering rather than the contractor’s actions. With the new capstones in place, we expect this should prevent any further leaks.
5/5
TrustpilotBuying a property
Jenna was patient and very professional. She answered all our questions , and we had many, and we never felts she was pushing us into buying or making a decision we were not 100% comfortable with. She was always quick to respond and absolutely lovely.
5/5
TrustpilotExcellent customer service
Excellent customer service and attention to detail Annie and Maria along with Tyrell helped make the sale of our property in Gaisford Street go as smoothly as possible.Thanks Joe & Bridget
5/5
TrustpilotDaniel Harris
Daniel Harris, done an out standing job for me in finding new tenants. Daniel kept me posted with viewings and sorted all of the paperwork issues that arise these days.He made it flow really well. So a big thank you Daniel, for sorting this out all before the close of play at Christmas. Five star service..
5/5
TrustpilotMuswell Hill flat sale
I sold my flat through Martyn Gerrard, (Muswell Hill branch). I was very impressed with the whole process, (both before and after agreeing the sale).Every member of staff that I had contact with, was helpful, even more so with Umit, who kept me updated throughout, and was always very responsive when I had worries or queries. I would thoroughly recommend them, which is saying something, as I have had bad experiences with Estate agents in the past
5/5
TrustpilotWas shown a property by Anna and she…
Was shown a property by Anna and she was very attentive and gave all the information needed with no rush. Would recommend!
5/5
GoogleWe had a fantastic experience working with Zac. He was extremely professional, providing us with quick responses throughout the entire process. Would highly recommend using Zac for your property purchase!
Hi Ivie, thank you for 5 stars of our Sales Team. We wish the best with your new home!
5/5
TrustpilotMG review
Gabriella is a formidable sales person, she is assured knowledgeable and knows when to stand her ground . My recent experience with MG has been excellent, the book of clients and relationships they hold are second to none and they get the job done.
5/5
TrustpilotWe had a good experience with Martyn Gerrard …
We had a good experience with Martyn Gerrard Estate Agents.They helped us find an apartment, all questions were answered clearly, the agent always answered and explained if we had any problems. Our agent Adam Peerthy is attentive, punctual and professional.Thank you
5/5
TrustpilotThe process of finding a flat has been…
The process of finding a flat has been very smooth with Martyn Gerrard. Nadia was very responsive throughout and really helpful!
Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotMartyn Gerrard are the most consistent agent in Finchley
MG were the most consistent agent during our property search in Finchley, they had many more properties than their competitors and the quality was better too. The agents we worked with were all good honest people, in particular, Jatin was an absolute star. We loved his approach and would certainly work with him again if we were to buy/sell.
5/5
TrustpilotAdriano was brilliant 🤩
Adriano was a pleasure to deal with, nothing was too much trouble. I’ll be recommending him to family and friends
Thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotEasy tenancy renewal process
We've rented through Martyn Gerrard for nearly a year, and just went through the tenancy renewal process. The whole process was dealt with swiftly, and Jessica was very helpful and answered all of our queries promptly.
5/5
TrustpilotKevin from your North Finchley
Kevin from your North Finchley made the experience smooth and with as little fuss as possible.Thanks to his hard work.Thanks Kevin.
Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our North Finchley office wishes you the best of luck and looks forward to working with you again in the future.
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