Trusted Agent profile · Enfield
★★★★★
1,458 reviews across 2 platforms
7 Savoy Parade, Enfield, EN1 1RT, EN1 1RT
Part of Hamptons, see every office.
Hamptons's office in Enfield, at 7 Savoy Parade, is rated 4.2 out of 5 across 1,458 reviews on two platforms, including 49 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Hamptons Enfield New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Enfield.
Every review we hold for the Enfield office, from every platform, shown as written. First names only.
1/5
TrustpilotIgnore their existing customers for months!
We rent an apartment with Hamptons and now when we have some issues the company is ignoring us! They don't reply to my emails and never call back. So I am stuck with the issue I have and NOBODY replies. I sent emails to several employees, customer service, twitter - no reaction at all! I have no idea what to do now. Totally unprofessional. I think most of the good reviews here are FAKE. Beware.
1/5
TrustpilotA company that Lies about representing…
A company that Lies about representing vendors and buyers, who attempt to bully their clients, and who redact documentation when questioned about why they weren't honest about a linked transaction
Thank you for leaving us a review. Customer service is very important to us and we are naturally disappointed to read your feedback. We have been cooperative during the investigations into your complaint which are still ongoing.
4/5
TrustpilotThe Marlow office helped me get a sale…
The Marlow office helped me get a sale when the housing market was very quiet. We had problems with a long chain and Stuart got the whole process sorted. It was very stressful but all ended well and I am now in my new property.
Thank you for leaving us a review. We are delighted to hear Stuart and the team were so helpful and we look forward to making them aware of your feedback. If there is anything we could improve to receive 5*s in the future, please let us know customercare@hamptons-int.com
1/5
TrustpilotAvoid Hamptons Property Management Service
This is a rating for the letting and management service. Lettings service from the East Sheen branch is fine, they found tenants in a reasonable amount of time and getting contracts signed was straightforward. I would give lettings 4/5.However the property management service is incredibly poor and unprofessional given the 'prestige' of the Hamptons brand. I used this service for my rental property for two years and experienced a number of problems - simple maintenance issues taking multiple visits to resolve, contractors being poorly briefed, double or incorrect charges and unnecessary work being performed. Dealing with the service was painful for both myself and the tenants. I've now switched to an independent property management company and am getting a much more professional service. Moral of the story - avoid at all costs!
5/5
TrustpilotGreat service
Rebecca has been very helpful in dealing with problems that arise with our flats and she has always been there to give advice.
5/5
Trustpilotmax at hamptons. managing a new tenancy
max is working diligently and effectively to manage a new tenancy in my tired old property. he is dealing with multiple issues as well as contractors, local authorities and the tenants. in addition he continues to keep me informed of developments.
5/5
TrustpilotI am reviewing for the Brighton/Hove …
I am reviewing for the Brighton/Hove Branch and only as a prospective tenant. I am currently looking for an apartment and have been in touch with at least 15 different agents. The majority of them have been truly awful, no call back, rude etc. However, having called Hayley (spoken to another lady Friday afternoon but didn't get her name), I was pleased that a rental company in Brighton are doing their job right, in fact more than right. They were courteous and above all, asked the questions they needed to to ensure they get my business. As a person that has often rented property through agents and will do so again, I have been dismayed that upon phoning most agents get 'the property is let, goodbye ' without even asking if there is anything else they may have that will interest me???Not with these guys, they currently don't have what I'm looking for but hope they do soon as I would rather go with them than any other I have contacted recently.
5/5
TrustpilotThank you, Hamptons
I really appreciate the way Hamptons deal with any problems I have at my home. Things are always dealt with in a timely manner & communication is great at every stage. Patryk, my Property Manager, has been very professional & friendly in his approach.
5/5
TrustpilotAttentive to details on the property
Current property manager is great and very attentive - not just to correspondence and concerns, but visiting the property and taking the time to look at areas which might need updating. Overall am very happy with our current interactions
5/5
TrustpilotHamptons Banbury... brilliant, efficient, friendly
I have just rented a property through Hamptons (Banbury branch). All the staff I dealt with were lovely, efficient and managed to get me into the property I wanted at short notice without any problems at all. I would highly recommend them! Thank you Hamptons.
Thank you for leaving us a review. We are delighted to receive your feedback and are especially pleased to hear the team were able to facilitate a quick move in for you. We take customer service very seriously and look forward to sharing your review with the Banbury team, thank you again.
5/5
TrustpilotExcellent Service
We have recently moved into a property that was rented and managed by Hamptons in Sunningdale. Julian has worked incredibly hard to solve end of tenancy issues for us. He has been a pleasure to deal with, always answers our queries immediately and updates us on a regular basis. The service we have received has been exceptional and we would definitely recommend working with Julian.
5/5
TrustpilotSelen Hurbas
Selen Hurbas is a great property manager, she is very supportive and responsive.
5/5
TrustpilotRecommended
Hamptons has been my property management company in the past 20 more years. I found its services good and reliable. My Property Manager Monika and Lettings Manager George are both excellent, very professional and helpful with good advice and follow up.
5/5
TrustpilotCrisis Resolved Quickly
While we have had some trouble with Hampton's in the past, we are giving 5 stars purely due to our new property manager Alex who resolved a blocked drain outside our flat (causing flooding) as quick as possible. He really want the extra mile calling several different companies to find someone who could help us immediately and was polite and friendly despite our relentless messaging about the issue. Thanks, Alex!
5/5
TrustpilotHamptons, Marlow.
I bought a house via Hamptons, Marlow. I've always had low expectations of estate agents - based on all my previous dealings with them but Stuart at Hamptons really surprised us. He was straightforward and honest. If only all estate agents were like this.
Thank you for leaving us a review. It is excellent to hear Stuart has provided such a high level of service and hopefully restored some of your faith in the profession. We treat customer feedback very seriously and look forward to making him aware of your review. Thank you again.
5/5
TrustpilotI live some distance from the property…
I live some distance from the property that is rented out so the full management service from Hamptons is essential. Gemma Ward at Hamptons is my contact and has handled everything in a professional manner. When issues arise the information is communicated quickly and resolved promptly. I am more than satisfied with the service Hamptons give me.
1/5
GoogleI views the show home (only one built and finished to specification at the time on the ground floor) I specifically asked for a balcony area which was to be closed off with fencing as confirmed by the salesman. This balcony and 'closing off' was important to me and sat at the top of the list of requirements when I was looking for a property to live in. The salesman at Lanes New Homes mentioned to me a number of flats within the estate that this was going to be applied to. So I chose one of those. Number 8. Now If I had known, that due to unforeseen or given reasons leading up to completion that this was not going to be the case then I would have chose one of the others which do. So ultimately I would have still invested in a property there. But now I'm left a little confused as to why I don't when it was stated very clearly to me that it was going to be closed off. The plans that were handed to me were out of date at the time and unclear and even they were updated in due course however no updated correspondence was ever sent to me nor to the other residence for that matter. So the plan cannot be relied upon at the time of the sale as to what you will be getting. The correspondence was minimal which led me to believe that what I was going to get was the same as what was agreed at the time of the sale. As they say in the auto trade industry what I saw in the show home is what I'll be getting. This is what the salesman said but this is clearly not the case. Now I'm led to believe that this is clearly a mis-sale. Now with regards to the Windows in the bedroom which are Velux Windows, if I showed you these said plans sent to me, I can assure you that no competent person with initiative will determine exactly what the facades of the building look like. I was led to believe and have trust in the sales team to get what I was being shown as. We were shown floor to ceiling Windows plus a balcony. Now we are left with two bedrooms that look like loft rooms almost like an attic. With no light. We didn't agree to this. But as we trusted the plans and their word we went ahead. No elevation plans were given to me so again I could not determine what type and size of windows are installed, and lastly, once again during the show home visit I was told that what I see is what I get. Again this is not the case. Ultimately I was led to believe that what I agreed at the sale is what was going to be constructed. This is clearly misleading, a misrepresentation, and possible deceit. Don't buy from lanes new homes. We would never recommend them. Sent from my i Device
5/5
TrustpilotHamptons in Amersham are wonderful!
Hamptons in Amersham are wonderful!Melissa, Kraig, Aidan and the rest of the team were all highly professional and more important knowledgeable in guiding me through the process from the first viewing to when i finally moved in many months later.I definitely recommend them.
Thank you for leaving us a review, we have no doubt Melissa, Kraig, Aidan and the team will be delighted to receive your feedback, thank you again.
4/5
TrustpilotJennifer Powell (Senior Property…
Jennifer Powell (Senior Property Manager) from Hamptons has been a pleasure to work with. Courtous, timely, and informative replies helped us navigate what is a very difficult and competitive rental market.
1/5
TrustpilotAvoid Hamptons if you want your deposit back
Been waiting for over a month to get back my deposit, after renting a property serviced by Hamptons for over 3 years. Very disappointed with the service, avoid !EDIT: another month has passed and I still haven't gotten my deposit. Poor customer service!
Thank you for leaving us a review. We can see you have raised this matter with our property management department and customer care team who have responsed accordingly. We trust they have been able to provide further clarity regarding your deposit and reassure you of our best intentions. Thank you again.
5/5
TrustpilotHamptons offer tenants great service
Hamptons is our current rental providers. The team were great from our initial search for a property. Our selection and move into our current rental property they manage was smooth, easy and all requests/questions/concerns are always answered very quickly.
5/5
TrustpilotThank you Sana and Hamptons Team!
I am renting with Hamptons who are also managing the property. Sana Uddin serves as my property manager and she has been extremely professional and organized in addressing all my concerns no matter how small or large and communicating efficiently between the property owner and myself. I am very happy to be working with her and grateful for her assistance.
5/5
TrustpilotWe are more than happy with Hamptons…
We are more than happy with Hamptons especially Rebecca!She responds quickly proactive very pleasant and more than helpful!Very happy
5/5
TrustpilotDaniel Johnson at Hamptons contacted a…
Daniel Johnson at Hamptons contacted a company to investigate a problem with the washing machine at one of our rented properties. They made their assessment and Daniel advised us to let the repair company carry out repairs to the machine rather than replace it. This was a much cheaper and environmentally sound option.We are very pleased with the outcome.
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Tell us what you need and we'll put you in touch. Hamptons Enfield New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Enfield.
