Every review we hold for the Enfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotA comedy of errors that ceased to be funny
This review is specific to the Marlow office. I wanted to pay a little more for what I hoped would be a good, respectful service. It was anything but. After £'000s lost due to a long list of negligence, and hearing similar stories (too late) from others in a similar position - I'm extremely pleased to have walked away from them. Every function is either outsourced or managed by different depts - so one hand doesn't know what the other is doing. Just in 2019, I can count up emails from 20 different people at Hamptons about the same property.It's therefore difficult for them to notice issues let alone resolve them, despite paying for a fully managed service. My tenants paid in 6 month blocks upfront, but each month they'd post letters saying it was overdue. They missed major issues during their property visits - including furniture being totally shredded, nicotine stains and carpet burns from smoking (non-smoking property), and negligence of the garden leading to whole sections dying. They were then negligent after the tenants left, and took so long to take any action (people starting things then going on holiday, not responding to emails, no updates) that I had to take matters into my own hands and bring in my own team to manage it all for me and get the property back onto the market. I don't know what reputation they're riding on, but it's definitely gone. They had many many chances to step up and do their job, but they failed at every step.
Lisa · 22 October 2020
★★★★★ 1/5
TrustpilotHamptons Sevenoaks Terrible
Hamptons Sevenoaks Greeted with great enthusiasm and absolute guarantee off a corporate company letting, loads off clients on their books, property would rent easily, well that’s great news was impressed, which is exactly why I placed my property with them. However after I signed on the dotted line that all changed. They basically put it in Rightmove and that was it, We had to do our own checks as to affordability and truthful disclosure. They where confrontational when given the facts, they even left my property unlocked after a viewing! The list goes on but .....fortunately signed a four week contract and by the first week gave my two weeks notice. I do not in any area recommend Hamptons. Wasted my time and energy.
Diane · 6 October 2020
★★★★★ 5/5
TrustpilotHamptons is the agency managing the property we are currently renting
Hamptons is the agency managing the property that we are currently renting. We are very happy with their service since before moving in. Our property manager Daniel Johnson in Harpenden has provided us with a very good service and high professionalism throughout our tenancy. Highly recommended.
Andres · 15 May 2024
★★★★★ 5/5
TrustpilotJocelyn is fantastic
Jocelyn is fantastic . She responds quickly to emails and always on the ball! Great service
Jolene · 22 February 2023
★★★★★ 4/5
TrustpilotHelpful property manager
We hadn’t been landlords before but Gemma made it easy to deal with any situations that came up
Matthew · 14 December 2022
★★★★★ 5/5
TrustpilotGreat work from Hamptons property…
Great work from Hamptons property management team when we reported a faulty shower. Melanie was excellent and got the problem resolved very efficiently.
John · 18 May 2022
★★★★★ 5/5
TrustpilotHamptons - Ellie Masters
We recommend Ellie Masters at Hamptons Int.She is very responsive, reactive and handles the problems with diligence and efficiency.
Philippe · 3 November 2022
★★★★★ 5/5
TrustpilotI have always had excellent dealings…
I have always had excellent dealings with the Hampton's Letting team. Recently Ashley O'Dea has been a great help with her advice, prompt action and efficiency.
Mrs · 10 December 2021
★★★★★ 5/5
TrustpilotExcellent service, above and beyond.
The team at Hamptons have been fantastic in helping to secure new tenants during a particularly challenging time. They were always charming, professional and efficient, their response was rapid, and their attention to detail first class. Sophie Winterson proved herself to be both pro-active and resilient, despite the unique difficulties provided Covid-19, particularly with regards to viewings. Unfortunately, due to no fault of the agents, the first deal did not proceed, but Sophie responded as soon as was practically possible and soon found us a suitable replacement. The service was above and beyond what was expected, from the most minute detail to more significant concerns. Robert Baird also demonstrated a reassuring and pragmatic approach to make sure the property was handed over successfully. I cannot recommend them highly enough.
Debbie · 6 September 2020
★★★★★ 5/5
GoogleSasha has been amazing in helping us getting the right house!!! I really recommend her and the rest of the crew at Lanes New Homes, they really know what the individual wants!! Thank you so much :)
Nina · 17 April 2018
★★★★★ 1/5
TrustpilotIf I could give 0 stars I would
Won’t name the individuals but the property management team were truly awful. Not worth my time going into detail but would just avoid Hamptons at all costs.
James · 14 July 2023
Agent replied · 30 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotDavid Whiting was super helpful in…
David Whiting was super helpful in getting us setup at our new property and his management was superb.
Chris · 14 November 2022
★★★★★ 5/5
TrustpilotI bought my home through Hamptons…
I bought my home through Hamptons Godalming and was particularly impressed by Pippa Kilby who was kind and sensitive while showing me around the property. She gave me space and time.And the sale was handled by Ross Bounds who was approachable and available and helped me a lot as I have never bought a house on my own before. He was patient and reassuring. I was very impressed with Hamptons Gpdalming.
Marian · 10 April 2022
★★★★★ 5/5
TrustpilotJust rented the house from Hamptons and…
Just rented the house from Hamptons and have some problems with a heating.Rebecca was very helpful and solved the problem very fast . Excellent service!
Anastassia · 10 December 2021
★★★★★ 5/5
GoogleWhat can i say!!!!! These guys from start to finish were beyond reproach, there was no request too much, working out of hours to help us secure our dream home. I cant praise their work ethic any higher,Michelle, Jake, Sarah (sorry if i forgot to mention anyone) were on hand whenever we needed them. I would recommend the team at Enfield to anyone who's looking to buy a house or new home. Once again thank-you for everything and enjoy the Prosecco!!!!!
Asta · 17 April 2020
★★★★★ 5/5
TrustpilotThe problem with letting agents is...…
The problem with letting agents is that they are very varied ranging from the bureaucratic to the creative, from those who think that their process is more important than their clients' needs. Happily Nick scores 10/10 as an enthusiastic, empathetic and effective agent. Highly recommended.
KO · 1 May 2024
★★★★★ 5/5
TrustpilotAmy Goldstein has been incredibly…
Amy Goldstein has been incredibly supportive as our Property Manager, super responsive, polite and helpful. Highly recommend.
Stephanie · 15 November 2022
★★★★★ 5/5
TrustpilotGold Standard
Gold Standard! Excellent people, excellent service. Special shout out to Melanie H. for being absolutely fabulous.
Leo · 20 December 2022
★★★★★ 1/5
TrustpilotUseless
Tried to sell my property with them, left my phone number and email address, Got never contacted, but keep getting advertisement emails from them. If you don’t have a high end property to sell, don’t bother, they won’t get back to you (thumbs down)
Axel · 31 March 2021
Agent replied · 30 October 2024
Thank you for your feedback, we are naturally disappointed to hear to hear this and would welcome the opportunity to address your comments with the team. Please do email customercare@hamptons.co.uk with your full name and the name of the branch you dealt with for us to investigate further.
★★★★★ 5/5
TrustpilotHighly professional
In our experience, the Amersham team are the most professional, diligent and reassuring people we could wish to have dealt with.Their calm, consistent commitment seemed in stark contrast to some other agencies in the area.I'm sure we couldn't have been better looked after through many delays and frustrations arising from our sale caused by others. I recommend without hesitation.
Peter · 24 May 2023
★★★★★ 1/5
TrustpilotHave water issues and nobody can help…
Have water issues and nobody can help me at Hamptons over the weekend. Will have to go without water now over the weekend. This is not the first time Hamptons we’re absolutely useless at doing their job!!!
Conrd · 7 May 2022
Agent replied · 30 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotHamptons
Sharon & Sophie from Hamptons were professional, friendly and incredibly helpful throughout the whole process of securing our rented flat. They happily answered all our questions, kept us up to date and went above and beyond our expectations so we could move in when we needed to. All this helped to make what can be a pretty stressful process completely painless. Thank you Hamptons ☺️
Cathy · 13 October 2022
★★★★★ 5/5
TrustpilotSarita is an incredible property…
Sarita is an incredible property manager, having managed our two flats for years. She is exceptionally diligent, detailed and very reasonable. A true asset to Hamptons.
Daniel · 23 June 2021
★★★★★ 1/5
TrustpilotHamptons have been totally incompetent…
Hamptons have been totally incompetent for the duration of the service we have paid them for. Despite raising a complaint with Hamptons management I have not had a response.
Nigel · 28 February 2023
Agent replied · 30 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
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