Every review we hold for the Enfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHave water issues and nobody can help…
Have water issues and nobody can help me at Hamptons over the weekend. Will have to go without water now over the weekend. This is not the first time Hamptons we’re absolutely useless at doing their job!!!
Conrd · 7 May 2022
Agent replied · 30 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotHamptons
Sharon & Sophie from Hamptons were professional, friendly and incredibly helpful throughout the whole process of securing our rented flat. They happily answered all our questions, kept us up to date and went above and beyond our expectations so we could move in when we needed to. All this helped to make what can be a pretty stressful process completely painless. Thank you Hamptons ☺️
Cathy · 13 October 2022
★★★★★ 5/5
TrustpilotSarita is an incredible property…
Sarita is an incredible property manager, having managed our two flats for years. She is exceptionally diligent, detailed and very reasonable. A true asset to Hamptons.
Daniel · 23 June 2021
★★★★★ 1/5
TrustpilotHamptons have been totally incompetent…
Hamptons have been totally incompetent for the duration of the service we have paid them for. Despite raising a complaint with Hamptons management I have not had a response.
Nigel · 28 February 2023
Agent replied · 30 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotWould highly recommend
We have been using Hamptons for the last couple of years to rent our apartment out and would highly recommend them. Our first tenants left at short notice but we didn’t even have chance to worry about this as the lettings team were so proactive in finding us new tenants. Katie in property management is also fantastic, very responsive and knowledgeable but also very friendly and lovely to deal with.First class service all round.
Mrs · 9 June 2021
★★★★★ 5/5
TrustpilotHelpful and efficient 🏘
Hamptons letting agency helped our family find a suitable apartment and handled almost all formalities very efficiently. Our Property Manager- Patryk Lehmann, who visited us recently is very friendly and reliable. He handles necessary repairs efficiently and is in constant contact with us. High standard service!
Marzena · 16 March 2024
★★★★★ 5/5
Trustpilot1st move for 37 years
As this is our 1st move for 37 years we have nothing to compare it with & assume most successful estate agents offer a similar service! I would however compliment James Webster on his part in the process, most helpful, professional & patient (very important with us old folk) which made a potentially stress full experience straight forward & calm!
James · 23 March 2023
★★★★★ 5/5
GoogleHighly recommend lanes new homes. Very professional and helpful. They kept me informed and were always available for any help. Thank you to Maria, Andy, Brad, Courtney and the rest of the team.
Andi · 27 October 2018
★★★★★ 5/5
GoogleHighly recommend lanes new homes. Very professional and helpful. They kept me informed and were always available for any help. Thank you to Maria, Andy, Brad, Courtney and the rest of the team.
ACOS · 11 October 2018
★★★★★ 5/5
TrustpilotHamptons property management
Hamptons have provided thorough and responsive management of my property. I am very happy with the service they provide and Lucy Desborough has been excellent.
Doug · 25 June 2021
★★★★★ 5/5
TrustpilotAttentive service from Hamptons Property Management
We have received excellent service from Hamptons Property Managers, specifically April Keane, who has responded promptly to our inquiries and followed up to ensure the issues were dealt with and that we were satisfied with the outcome.
Customer · 14 August 2024
★★★★★ 5/5
TrustpilotBeen dealing with Gemma Ward at Hampton…
Been dealing with Gemma Ward at Hampton for more than 6 months now and I honestly must say that she delivers an amazing job and service, prompt reaction and ideas to solve issues that you may encountered on a day to day basis in the chaotic world of landlords/properties. I would recommend her to any of the landlords seeking for a serious assistance and co-operation.
Luca · 18 August 2022
★★★★★ 5/5
TrustpilotGreat Property Management
April Keane Marla has been a great property manager. Always professional, courteous and quick to respond to any issues.
Rita · 20 May 2022
★★★★★ 1/5
TrustpilotEVERY INSTRUCTION IS IGNORED
EVERY INSTRUCTION IS IGNORED. It does not matter how many times you give an instruction the lettings manager, Emma in Tunbridge Wells, just does not listen. Even when you stress how important something is, she does not even try to be helpful or to find a solution. Bear in mind I have already paid her thousands in management fees.
Bonita · 20 March 2023
★★★★★ 5/5
TrustpilotHighly recommend
Very happy to live in a Hamptons property. Rebecca Hitchman is extremely kind, helpful, and responsive to any property needs. Highly recommend.
Rachel · 4 December 2021
★★★★★ 5/5
TrustpilotHamptons are the best
Melanie Hudson and her team at Hamptons are absolutely superb. I would not use any other agent in Bath - they are the best.
Joanna · 29 July 2021
★★★★★ 5/5
TrustpilotSarita is great at what she does
Sarita is great at what she does. She responds to my concerns in timely fashion and resolves my issues satisfactorily. This is very reassuring.
Omotayo · 24 July 2021
★★★★★ 1/5
TrustpilotMuswell Hill Branch - Will not be using again or recommending them!
The E2E experience from being shown around the property we moved in to, right through to exiting has been an extremely poorly handled, disinterested and detached relationship from this office.The property was filthy when we moved in with the fridge freezer broken for the first 10 days of us being in the property, the agent took no responsibility at all to help in anyway with monies owed for over 18 months for food and groceries having to been thrown. We found out we had to leave the property via email only. For something as important as this, you'd expect a call at the very least with potential offerings of other properties to move into, if they were commercially minded at all, but no, just an email which could have easily been overlooked.This office in general and what appears to be the Hamptons approach/consensus is to side with landlords in all aspects with no back bone to support tenants who in all fairness, are paying absurd prices in this day and age.Avoid this office and chain of agents whenever you can.
Billy · 12 December 2018
★★★★★ 5/5
TrustpilotExcellent service
Very professional service by Salim Dharshi. Would highly recommend for property search in Chelsea Creek / Imperial Wharf. Many thanks Ann
J&A · 21 January 2022
★★★★★ 5/5
TrustpilotEmily was fantastic!
I am writing a review for Emily Dickson, she was great when myself and 3 other friends were finding a property. She made the stressful experience so much easier, she was 'on the ball', replied to all our emails promptly and I felt she really understood the type of property we were looking. Emily thank you for all your help! She will be the first point of contact if I ever need an agent again!!!Emma x
Emma · 11 August 2020
★★★★★ 4/5
GoogleExcellent customer service. I had a lot of queries which were answered promptly. Issues were dealt with efficiently ensuring the overall process of buying my first flat went smoothly
Alex · 17 April 2020
★★★★★ 5/5
TrustpilotI have been renting through Hamptons…
I have been renting through Hamptons for over 8 Years. Easily approachable with any issues and always delt with in a professional manor. Angela Parn my agent is excellent. Always friendly and very professional to her position. Angela has always sorted out any queries or problems I have encountered with ease. I highly recommend Hamptons if you are looking to rent lease or buy. Ian Francomb
Cotswold · 18 June 2022
★★★★★ 4/5
GoogleHaving only just begun my search for my first owned home, it has been a very pressured and difficult experience dealing with agents so far.
Maria however, was understanding, clear and keen to answer all my (albeit probably obvious) questions.
She made me feel at ease and not at all pressured to make any rash decisions so early in my journey.
As a sales person myself, there is nothing more irritating than a pushy sales person attempting to force your hand with cliche sales patter and pressure techniques usually found in estate agents and used car salesmen of the 80s.
Similarly, I know the feeling of having given amazing customer experience without credit given back where due.
So, I would like to say thank you to the lovely lady for her help today, and to her seniors... she is to be valued and praised for making a usually grouchy customer feel at ease!
I look forward to speaking with Maria soon.
Zoey · 11 October 2018
★★★★★ 5/5
GoogleA pleasant and reassuring team of professionals who maintained a close liaison with me from reservation through to completion and thereafter.
The team dealing with my inquiry on the new build is very knowledgeable and acute to their client needs. Needless to say the company is well structured and access to team members via telephone and email throughout the process of my purchase was bountiful.
Sasha, Gill, Maria, Brad and Nancy maintained the highest professionalism guiding me through my first home purchase to ensure a smooth completion and even granted me access to the property several times before exchange.
I’m glad to have dealt with this assuring and supportive team from Lanes.
Andreas · 11 October 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
