Every review we hold for the Enfield office, from every platform, shown as written. First names only.
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5/5
YellExcellent service
Excellent service from Dacha at Bairstowe Eves Enfield. It took a while to find a buyer as there were so many retirement flats on the market. But we were kept informed all the way through, and any questions were dealt with very efficiently and quickly.
ChrisB-27950 Β· 17 September 2024
Agent replied Β· 10 October 2026
Thank you for your amazing 5* review Chris! We're delighted to hear that Dacha provided excellent service and kept you well-informed throughout the process. Best regards, Lucy, Customer Relations Team
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5/5
GoogleI had good experience with them during the process of letting they helped me a lot specially Shahnaz
Shamal Β· 23 August 2025
Agent replied Β· 22 September 2025
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleBairstoweves have been the managing agent for my property for over 5 years. I have now decided to sell and the service has been nothing short of brilliant from both the sales and the lettings team. Derek and Ali have been swift with their communication and have kept me informed with the process, the lettings team (Jodie, Genta and Dan) have been fantastic in arranging access through the tenants and I have found this process very easy. I would recommend this agency to all my family and friends looking to rent/ buy or sell as property.PositiveResponsiveness, Quality, Professionalism, Value
Ali Β· 26 October 2021
Agent replied Β· 25 October 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleSterling service from John and his team at Enfield Branch. John was always available and ready to help in progressing my sale.
Would highly recommend John and his team!PositiveResponsiveness, Professionalism, Value
Tube Β· 26 October 2021
Agent replied Β· 25 October 2024
Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations
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5/5
GoogleProfessional, friendly staff on the lettings team! Sarshar and El are the dream team, they went above and beyond to help me and met every request. They kept me updated every step of the process. They ended up feeling like family. They have a lifetime relationship from me. Would defo recommend 10/10 ratings!! Thanks team β€οΈ
Chelsea Β· 30 November 2023
Agent replied Β· 25 October 2024
Thank you so much for taking the time to leave your comments and 5* review! These are very much appreciated by the local team. Kind regards, Scott @ Customer Care
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1/5
GoogleThis estate agents unprofessional company. We made appointment viewing properties, appointments time and change three times. We like to properties we ready pay deposit. He say call you today later on, no body call me. Next day I am call again, I say I want pay deposit she say can you come office tomorrow, I say ok. Next day she say properties already take deposit. Wasting my time. Unprofessional
Umit Β· 26 October 2022
Agent replied Β· 25 October 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
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4/5
GoogleThanks to Joanne and Jodie in the Enfield branch ( and the entire team) for the service you have rendered to me for over 10 years, couldn't have asked for anything more!
Frank Β· 26 October 2020
Agent replied Β· 25 October 2024
Thank you for your 4* review and great comments! Best wishes, Scott @ Customer Relations
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1/5
GoogleTruly an awful experience, they got me to sign the contract and even told me to put the utilities into my name and then informed me the current tenants were not leaving. When I asked for my holding deposit back they promised it within 3 to 5 days and on the 6th day I'm still waiting. You'll understand why estate agents have such a poor reputation once you deal with these guys. Avoid at all costs if you value your sanity. Truly awful experience.NegativeProfessionalism
Ben Β· 26 October 2020
Agent replied Β· 25 October 2024
Hello Ben, Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
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5/5
GoogleWe want to thank Bairstow eves and especially to Genta Bala. She showed us around the property we were interested in, her friendly and professional personality made the viewing easy, comfortable and a stress free experience! She knew a lot about the property and it made us feel very positive about finding our place.
While we haven't found the right place to move to, Genta as well as Daniel remained in contact, updating us new properties to let.
Thank you once again!
Josephine Β· 26 October 2020
Agent replied Β· 25 October 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
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5/5
GoogleAt our introductory meeting, Farooq Hottak assured me that he could achieve a speedy sale of my property, and he has done just that! He demonstrated enthusiasm, proactivity and a genuine desire to assist at every step of the way, from setting an optimum asking price, to even getting exchange done in less then 6 weeks, and helping with loft clearance! We have good reason to believe that without his diligence our sale may have faltered or even foundered.
Mrs. Peggy Stoner
Peggy Β· 27 October 2019
Agent replied Β· 25 October 2024
Thank you for your 5* review of our hardworking team, in particular Farooq. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us.
Best wishes
Emma
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5/5
GoogleSpecial thanks to Nadiyah Davis and her team in Enfiled branch who were always approachable and helpful during our letting process and thereafter. We had a really good experience with them, and would definitely recommend.
Serap Β· 27 October 2017
Agent replied Β· 25 October 2024
Hi Serap thank you so much for leaving your excellent 5 star review. I will pass your comments onto Nadiyahs manager so they can see she is providing the excellent service we always aim to deliver. Many Thanks Bairstow Eves
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5/5
GoogleI recently rented a flat with Bairstow,
With the amazing help from The professional Shahnaz everything went so smoothly and stress free as a first time renter
The whole team are ππ
And i feel lucky to have such an amazing agency
Thank you
Diana Β· 29 March 2024
Agent replied Β· 25 October 2024
Thanks for the wonderful 5* review Diana B.! Best wishes, Lucy, Customer Relations.
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1/5
GoogleAvoid this agency!!!
Neringa Β· 8 October 2025
Agent replied Β· 22 October 2025
Please do contact us via EAComplaints@Connellsgroup.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleHy,
I have a very good experience with this company, the first off all I receive my deposit, and after that when I leave earlier the property, almost 2 weeks, I received my money back for this days, I believe that this says so much about the company, is very professional and very serious, in my opinion.
The all staff was very kind and helpful all the time,and when I come back I wish to rent an other property with this company.
Thank you for your time and job that you sacrificed and did for me Mr. Philip Dunn you are one off the best, very professional and also you are take it your job very seriously in this company, I hope that we are meet in the future. In conclusion I finish with your phrase.
"I wish you all the best for the future"
Best regards!
Csaba
Csaba Β· 27 October 2018
Agent replied Β· 25 October 2024
Hi Csaba,
Thank you for taking the time to leave this lovely review. It is always great to see wonderful comments like this, as it proves to us that we are delivering the excellent service that we always aim to provide to all of our customers.
Many thanks again, Regan.
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1/5
GoogleStarted Great with Darryl the manager, than all went downhill, he left so all his staff, there was no one to deal with as it become a ghost estate agent with only the mortgage adviser working there no one from sales as they all as mention left, a cover was sent in from another branch as a sales advisor he had too much on his plate to deal with( he tried his hardest not his fault it's the overall corporation way of working), my advise stay away from this massive estate agent (countrywide) as one day you have a fully staffed estate agent the next day they all gone, wasted 6 weeks with no one trying to sell my property, I'm furious, their area manager pretended nothing happening at the beginning until faced with reality. look at their record they are the lowest performing agency in terms of sales.
Z Β· 27 October 2017
Agent replied Β· 25 October 2024
Hi Zied, I am sorry to hear that this was your experience and that the service declined once the old Branch Manager left but I would like to thank you for taking the time to leave us this feedback. Your feedback is important to us as Countrywide strive to consistently improve their customer experience: your thoughts, feedback and comments have been passed on to the Retail Performance Director for the area to see where improvements can be made for the future. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk. Many thanks.
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5/5
GoogleWe had an amazing experience with Kamuran. From the start, she was incredibly helpful and patient, taking the time to understand exactly what we wanted in a new home and appreciating our urgency. She was always responsive and ready to show β¦ More
Toslima Β· 20 June 2025
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5/5
GoogleRecently rented a property. Received exceptional service from Shahnaz who was incredibly friendly and engaging from the start. Made the process very smooth, quick and seamless.
Very happy with the property and would most certainly recommend anyone looking to use Bairstow Eves.
Thank guys π
Andrew Β· 30 December 2023
Agent replied Β· 25 October 2024
Many thanks for your fantastic recommendation and 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe had a great experience to finding home with our lettings negotiator Shahnaz. We found she knowledgeable, professional, and dedicated to helping us find the perfect home. She was always available to answer all the questions throughout the process. Highly recommendπ― β¦
Mushfer Β· 28 February 2024
Agent replied Β· 25 October 2024
Thank you for leaving us your superb recommendation and 5* review Mushfer. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRented my property through Bairstow eves. Daniel and Jodie were super efficient and found me a brilliant tenant within the first week of marketing. Would defiantly recommend!
G Β· 27 October 2019
Agent replied Β· 25 October 2024
Many thanks for the wonderful 5* review. I will ensure your kind words are passed on to our dedicated team. Thank you for the recommendation.
Kind regards, Lucy
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5/5
GoogleI recently rented a flat with Shahnaz and Elle. They made the process so smooth and quick, so many thanks to both of you for all your help and support. Amazing service offered by great professionals. Keep up with the good work guys βΊοΈ
Erjona Β· 30 December 2023
Agent replied Β· 25 October 2024
Thank you for taking the time to leave us your stunning 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleIve enquired about a property with elle, got my viewing straight away. Its been very quick and very smooth, i am now moving in less than a week. They even gave me a goody box! Thank your for endless help and support to Elle :)
Petruta Β· 30 November 2023
Agent replied Β· 25 October 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleGreat service and very quick , we have got our flat in less then a week. Thanks Daniel for your help Georgiana
Georgina Β· 26 October 2020
Agent replied Β· 25 October 2024
Thank you for the great 5* review. Best wishes, Lucy
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5/5
GoogleWe had a difficult and long process in selling our flat but at all times the staff and Nabeel Ali guided me throughout the journey. Nabeel Ali knew I was having Chemotherapy and truly helped me when things were unclear.
Thank you
Teresa Β· 26 October 2023
Agent replied Β· 25 October 2024
Thank you Teresa for such wonderful comments about Nabeel our local team! Best Wishes, Scott @ Customer Care.
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5/5
GoogleVery good customer service, excellent service will recommend Bairstow Eves to everyone who needs to buy or rent
Christina Β· 4 January 2025
Agent replied Β· 9 January 2025
Many thanks Christina for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.