Bairstow Eves Enfield reviews

★★★★★ 2/5

Trustpilot

Unorganised branch in walsall

I used yhem to rent a property and it was a nightmare now I have left the property and trying to get back my deposit for over a month now. I heard nothing from them. I tried to contact them they said they will get back to me nothing!! I contacted them today and asked for the manager I was told the manager is on the phone and if they can help. I explained my situation, he then told me there's nothing the manager can do about it and gave me the number of the deposit team that I should contact and sort it then slammed the phone down. Surely if I went through the estate agent to rent the property paid my deposit shouldn't they sort all that out when you leave the property. They sending me elsewhere to sort it out myself.My contract ended on the 18th of August I then gave my notice to leave ending of June all of a sudden they contacting me a few times on when will I be leaving the property. I then gave back the keys to the property on the 5th of July. Well before the contract ended even though I had to move out the property well before July because of the mould and damp which caused my one year old to have asthma. I am just disappointed with my overall experience and it's only fair I get my deposit back.

Kim · 26 August 2016

★★★★★ 1/5

Trustpilot

Worst Agency (not even 1 star)

I had rented a property through Bairstow Eves, Leytonstone. They showed us the property with lots of issues, when contacted for repairs after moving in they refused to repair by saying Landlord has no money.At the time of Inventory check nobody showed up. They even gave us the wrong keys. So we had to wait one week to move in without properly checking the things in it. We moved in with our 2 month old baby. Because of broken windows (hall, kitchen, bedroom) baby got fever, cold and cough. Property has broken cupboards, broken windows, broken furniture, broken bathtub, No cold water with extremely hot water for shower. We sent them an email about issues and they took 2-3 weeks to respond and to acknowledge. So we have to vacate the property after 2 months with their response 'Issues too extensive to repair'. When we asked for deposit after vacating the property, initially they said the issues were caused by us by blaming us and not given deposit for 3 months. After sending repetitive mails and raising the dispute with myDeposits.co.uk they agreed to refund. We have lost our deposit with no fault from our side.

Prasanth · 26 February 2016

★★★★★ 3/5

Trustpilot

Disingenous - the truth is a stranger to this lot

In 2014 I was looking for a property for a friend who is abroad a lot - saw two flats marketed by Bairstow Eves in B46. Staff were effusive. Turned up on time. Pleasant and charming. But they were unable to be straightforward, assuring me that the (frankly grotty) flats were in great demand and they had received offers near the asking price. It turned out that they did not have formal instructions to market one and the other was a health hazard. And when my neighbour bought his flat through them it turned out that they had got, shall we say, muddled about what he was buying.....for him to tell the story....

Nan · 21 February 2016

★★★★★ 5/5

Google

Amazing experience. Very helpful and understanding staff members. Special thanks to shehnaz and sarshar for providing exceptional help, guidance and care.

JITENDRASINGH · 21 June 2023

★★★★★ 1/5

Trustpilot

I sold my house with Bairstoweves ,,it…

I sold my house with Bairstoweves ,,it was sold for a very low price for a quick sale I needed ,they told me if I use their recommended solicitors thw commission I have to pay would be less. They work with Cavendish legal group...they are the most useless law company ever..you can never reach tger either by phone ...the whole experience was awful.

Amber · 29 June 2022

★★★★★ 4/5

Trustpilot

Selling our house

Penelope was a great help going above and beyond as we sold our house 🏠 during difficult times during Covid thank you

Alyson · 21 April 2021

★★★★★ 5/5

Google

Exceptionally helpful. Moving into my new flat couldn’t have been easier with the patience and help provided.

Sam · 24 September 2023

★★★★★ 5/5

Google

I had a very positive experience with Bairstow eve and I will definitely recommend them to my friends and family. I was assisted by Farooq who was very friendly, patient and very professional from initial contact to finally selling my apartment.

McKenna · 21 June 2020

★★★★★ 5/5

Google

I had a very positive experience with Bairstow eve and I will definitely recommend them to my friends and family. I was assisted by Genta who was very friendly, patient and very professional from initial contact to finally receiving my keys.

Vera · 21 June 2020

★★★★★ 5/5

Google

Loyal honest efficient service from Daryl and his team . Daryl is an asset to the company he is always patient helpful ,well mannered who gives genuine professional advice .

Anastasia · 22 June 2017

★★★★★ 5/5

Google

I'm very happy how fast day help me to do all the documents and moving quick as possible 👏👏👏 …

Dumitru · 21 June 2023

★★★★★ 5/5

Google

Amazing experience, always picked up the phone and up most dedication to help. Really thankful for all you're work Shahnaz.

Joao · 21 June 2023

★★★★★ 5/5

Trustpilot

Mellissa is the friendly staff

Mellissa is the friendly staff and quick response for any enquiry. It is a great experience for rental a new home.

Lawrence · 12 May 2021

★★★★★ 5/5

Trustpilot

Amazing experience

Amazing experience with the Cannock team! Just bought a house and they couldn’t have been more helpful. They were very friendly and supportive the whole way through from acceptance to completion. Kerry, Brandon and Jas are top tier! Thank you so much from all of us including our pup! 😊

Amy · 3 August 2023

★★★★★ 5/5

Trustpilot

Very professional

Very professional in the field of lettings and an excellent customer care from day one to when we got our keys. Very supportive and sent us a video viewing which enabled us to make a decision on the property and its just perfect.

Kingsley · 17 January 2024

★★★★★ 5/5

Google

Polite and dedicated staff who work hard to help you find the place that's right for you

Harry · 25 August 2023

★★★★★ 5/5

Trustpilot

A massive thank you to Laura

A massive thank you to Laura, so helpful and goes above and beyond to get things done would recommend to any body

Dave · 17 December 2020

★★★★★ 5/5

Google

Very happy with everything these guys have done for us! Thank you so much! Appreciate it! Ivan & Penka

Vanko · 21 June 2023

★★★★★ 1/5

Trustpilot

The worst letting experience ever

The worst letting experience ever. Despite paying all rental fees from 11.12.19 and signing the contract I still do not have access to the property! Is it just me, or is it breaching the contract? Letting agent is completely uninterested. Utter lack of professionalism throughout the whole application process up till now, when I literally have to rely on my friends letting me sleep on a couch, despite technically having a house rented.

Anna · 12 December 2019

★★★★★ 5/5

Trustpilot

I would highly recommend Bairstow …

I would highly recommend Bairstow services, specifically Adam and Elaine from the Wanstead branch, they were superb. Since my first contact with them, I felt that I was being listened , they understood my needs and tried to help. In my opinion there are many state agencies out there, but not many really care and have a good customer service as I experienced with Bairstow. Thank you guys!

Munick · 27 April 2021

★★★★★ 1/5

Trustpilot

I am really disappointed

I am really disappointed. All started well at the begging of the contract but when their is a problem they take so much time to fixe it. Our wash machine went down. We waited 4 month before the agency sent us a technician to replace it. Moreover at the end of the contract we wait 3 month before to have our deposit back. Bad experience. I don’t recommend it.

Sab · 22 January 2021

★★★★★ 4/5

Trustpilot

My review is based on buying from Bairstoweves not selling/renting

I didnt use these to sell or rent, rather buy from. Their mansfield woodhouse branch, Verity were very helpful in helping me chase the seller for updates.

John · 6 September 2018

★★★★★ 5/5

Google

Really appreciate Shahnaz and Sarshar’s effort. Extremely helpful and willing to go the extra mile with pragmatic solutions.

Brandon · 21 June 2023

★★★★★ 1/5

Trustpilot

DO NOT UTILISE THIS COMPANY

Extremely Poor customer service, would not recommend to anyone. Their deposit scheme is an absolute joke for landlords - tenants moved out of my house 4 months ago with clear evidence on checkout report of damages / repairs / removals but Bairstow Eves have not refunded me deposit deductions for what I have had to pay out. Constantly had to chase to try and resolve - inconsistent communication.

Stacey · 27 February 2021