Trusted Agent profile · Enfield
★★★★★
813 reviews across 2 platforms
59, Southbury Road, Enfield, EN1 1PJ
Bairstow Eves's office in Enfield, at 59, is rated 3.3 out of 5 across 813 reviews on two platforms, including 212 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Enfield.
Every review we hold for the Enfield office, from every platform, shown as written. First names only.
1/5
TrustpilotMoved out of a rented property…
Moved out of a rented property 29/07/2024. Chased and chased for updates about my deposit being returned only to keep being informed we are awaiting details from the landlady. According to my tenancy agreement I should have been informed within 10 days of any ‘proposed’ deductions. 3 weeks on and no further forward. If I was in breech of the tenancy agreement they would be quick to act but when it’s the other side.. nothing!
5/5
GoogleProfessional, friendly staff on the lettings team! Sarshar and El are the dream team, they went above and beyond to help me and met every request. They kept me updated every step of the process. They ended up feeling like family. They have a lifetime relationship from me. Would defo recommend 10/10 ratings!! Thanks team ❤️
Thank you so much for taking the time to leave your comments and 5* review! These are very much appreciated by the local team. Kind regards, Scott @ Customer Care
1/5
TrustpilotOne of worst letting agent
One of worst letting agent , they don’t have any ethics, they just need money 💰, worst customer service, we got a flat for rent in worst condition, they gave without cleaning, used toilet didn’t even flush , really shame on them, when we gave a complaint they didn’t even apologise, and flat is also worst condition, it needs to refurbish but gave for rent. Full of oily kitchen, got shocked after seeing bathroom. Owner will not pick calls, this letting agent will not take responsibility, but they signed on behalf of owner on the agreement. But surely I will not leave them, I’ll post in every forums.
1/5
TrustpilotAdvertised flat for sale with a alloted…
Advertised flat for sale with a alloted parking space, then to be told I could only park my car in a very small space tight up against a wall, the space was smaller than my car, I don’t have a big car. I made it quite clear to Bairstow Eves that I only considered the flat as it had parking, not alloted small smart car only parking! The lies continued with this firm and they just repeat themselves like parrots. It has cost me 2.5k in fees and I have to pull out so a chain of 4 people before me are also going to be effected, I was literally at contract stage, the stress is unbearable that I and others are now going to suffer. I do NOT recommend this company, their tactic is also to say to the seller while you are there, oh don’t forget you have a viewing later and 2 further ones booked in! This is pressure selling and more than likely lies. The management guy that runs the upkeep of the building told me that if I couldn’t park there that I should have my licence taken away, change your car to a smart car! His rudeness continued until I was left in tears, the agent just stood by and did nothing! Avoid this company, they talk the talk but never follow through.
5/5
TrustpilotSuperb communication and prompt…
Superb communication and prompt responses from Eilish. Dealt with my concern about a property that is managed by yourselves with care and empathy.Thank you Eilish.
1/5
TrustpilotI don’t just make reviews unless I have…
I don’t just make reviews unless I have to. But a family member has their house for sale with B&E. and quite frankly from what I keep hearing it’s not a very good service at all. I also did my own way of contacting as a perspective buyer. 5 times I made contact with the local branch and not once have made contact over the property I was enquiring about. It also concerns me that there is no main number to call them apart from the local branches which if they are not providing a good service it will be there word against yours over any complaints to head office. So they have eliminated anyway of taking an issue higher than the branch. Which you need to ask do you want sell or buy a house from this organisation ? Also my family member had their house reduced without any written confirmation of them taking this action. So it would appear they can do pretty much what they like in terms of when it suits them rather than what suits there customers.
5/5
GoogleAt our introductory meeting, Farooq Hottak assured me that he could achieve a speedy sale of my property, and he has done just that! He demonstrated enthusiasm, proactivity and a genuine desire to assist at every step of the way, from setting an optimum asking price, to even getting exchange done in less then 6 weeks, and helping with loft clearance! We have good reason to believe that without his diligence our sale may have faltered or even foundered. Mrs. Peggy Stoner
Thank you for your 5* review of our hardworking team, in particular Farooq. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us. Best wishes Emma
5/5
TrustpilotThe customer service base on day to
The customer service base on day to when I received the house. It was the fastest letting so far and all thanks to Grace with her excellent communication and guidance during the whole process
1/5
GoogleThis estate agents unprofessional company. We made appointment viewing properties, appointments time and change three times. We like to properties we ready pay deposit. He say call you today later on, no body call me. Next day I am call again, I say I want pay deposit she say can you come office tomorrow, I say ok. Next day she say properties already take deposit. Wasting my time. Unprofessional
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTotal failure in Hucknall
Total failure. Rude and unprofessional staff. Very few viewing of the house. Promised communication failed to happen as the norm. Poor quality photographs of house and near illiterate description of house and garden. Agents appear to be in league with the one buyer to get a cut down price so the house could be rented out by them. If you want to sell a home in Hucknall try another agent.
5/5
GoogleSpecial thanks to Nadiyah Davis and her team in Enfiled branch who were always approachable and helpful during our letting process and thereafter. We had a really good experience with them, and would definitely recommend.
Hi Serap thank you so much for leaving your excellent 5 star review. I will pass your comments onto Nadiyahs manager so they can see she is providing the excellent service we always aim to deliver. Many Thanks Bairstow Eves
1/5
TrustpilotVERY poor service
I have a buy to let property in Barking bought from and managed by the local Bairstow Eves office. I'm VERY unhappy with the service I receive from them. I pay a monthly service charge and yet get no service.Every month, the rent paid to Countrywide by Housing Benefit on my tenant's behalf goes astray. Every month it takes weeks of emails to trace the money despite my tenant sending a reference number. Housing Benefit have invited Countrwide to sign up to the landlord's portal so they know exactly when the rent is being paid. I have no idea whether Countrywide have signed up because neither they nor the Barking office respond to my emails. The January rent has not yet been paid to me. This is causing problems with mortgage payments, service charges etc. I'm certain my tenant is not the only person in receipt of Housing Benefit that Countrywide deal with and yet they seem to have no system for dealing with what is after all public money.When I tried to submit this on your feedback form, this is what I gotWe're sorry, but something went wrong.If you are the application owner check the logs for more information.
1/5
TrustpilotThis is the worst Estate agent
This is the worst agent, avoid them at all costs. They are a complete shambles, they charge through the nose, and really haven't got a clue.
1/5
TrustpilotAbsolute worst estate agents
Absolute worst estate agents! Took our 6 months rent upfront told us we could move into the property only to be told 5 hours after we were due to get the keys that we weren’t allowed to have the property after all! We had paid for removals and were literally sitting outside the house only to be mucked about for the entire day. Very disappointing and if we could give them zero stars we would!
5/5
TrustpilotIncredible estate agents
Tia, Clair and Jordon have been super helpful and found exactly what we were looking for to rent. They have been professional, communicative and responsive - Tia went above and beyond what you should expect from an estate agent and I’m very grateful for this team. Highly recommend Bairstow Eaves in Walthamstow
1/5
TrustpilotAvoid at all costs.
Dishonest, incompetent, the last 18 months have been infuriating stressful and costly, systemic failures in their property management team, did not manage the property licensing process, Help2 Rent tenant, let the H2R rent guarantee expire, so no rent cover and tenant in significant arrears, a personal data breach, lost keys, among a litany of failures. Avoid this company at all costs look around do t be fooled by the size of this company, it’s size dwarfs its ability to manage a single property with competence or integrity.
1/5
GoogleAvoid this agency!!!
Please do contact us via EAComplaints@Connellsgroup.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotPurchasing a property
While in the process of purchasing a property i had my mortgage adviser and solicitor, but the agent pressured me into using their services by stating multiple times on the phone the seller would rather the buyer use their services. After the third time i was pressured into saying yes because in all the telephone conversations i was not getting anywhere until I said yes.The mistake I made was having all this conversation in a telephone conversation instead of emails. Their complaint department just threw the case under the bus because I had no evidence and their telephone conversations were not recorded.I avoid this company and their services.
5/5
GoogleI recently rented a flat with Bairstow, With the amazing help from The professional Shahnaz everything went so smoothly and stress free as a first time renter The whole team are 🌟🌟 And i feel lucky to have such an amazing agency Thank you
Thanks for the wonderful 5* review Diana B.! Best wishes, Lucy, Customer Relations.
5/5
GoogleHy, I have a very good experience with this company, the first off all I receive my deposit, and after that when I leave earlier the property, almost 2 weeks, I received my money back for this days, I believe that this says so much about the company, is very professional and very serious, in my opinion. The all staff was very kind and helpful all the time,and when I come back I wish to rent an other property with this company. Thank you for your time and job that you sacrificed and did for me Mr. Philip Dunn you are one off the best, very professional and also you are take it your job very seriously in this company, I hope that we are meet in the future. In conclusion I finish with your phrase. "I wish you all the best for the future" Best regards! Csaba
Hi Csaba, Thank you for taking the time to leave this lovely review. It is always great to see wonderful comments like this, as it proves to us that we are delivering the excellent service that we always aim to provide to all of our customers. Many thanks again, Regan.
5/5
GoogleYou are very lucky to have such an experienced Manager in John Antoniou...his experience, knowledge, sheer determination , persistence, the way he listened, liasioned with all parties concerned together with bundles of genuine charm & energy served all parties needs & today before time we have exchanged contracts quickly. We cannot give enough genuine praise to a much underrated individual ...Thankyou John Antoniou & may your company directors know your value!
Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRented my property through Bairstow eves. Daniel and Jodie were super efficient and found me a brilliant tenant within the first week of marketing. Would defiantly recommend!
Many thanks for the wonderful 5* review. I will ensure your kind words are passed on to our dedicated team. Thank you for the recommendation. Kind regards, Lucy
1/5
GoogleStarted Great with Darryl the manager, than all went downhill, he left so all his staff, there was no one to deal with as it become a ghost estate agent with only the mortgage adviser working there no one from sales as they all as mention left, a cover was sent in from another branch as a sales advisor he had too much on his plate to deal with( he tried his hardest not his fault it's the overall corporation way of working), my advise stay away from this massive estate agent (countrywide) as one day you have a fully staffed estate agent the next day they all gone, wasted 6 weeks with no one trying to sell my property, I'm furious, their area manager pretended nothing happening at the beginning until faced with reality. look at their record they are the lowest performing agency in terms of sales.
Hi Zied, I am sorry to hear that this was your experience and that the service declined once the old Branch Manager left but I would like to thank you for taking the time to leave us this feedback. Your feedback is important to us as Countrywide strive to consistently improve their customer experience: your thoughts, feedback and comments have been passed on to the Retail Performance Director for the area to see where improvements can be made for the future. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk. Many thanks.
5/5
TrustpilotTheir auction method of selling is…
Their auction method of selling is impressive. Sold a property in approximately a month!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Enfield.
