Trusted Agent profile · Enfield
★★★★★
78 reviews across 2 platforms
15 The Broadway, London, N14 6PH, Enfield, N14 6PH
Anthony Charles's office in Enfield, at 15 The Broadway, is rated 3.2 out of 5 across 78 reviews on two platforms, including 72 Google reviews rated 3.4.
Every review we hold for the Enfield office, from every platform, shown as written. First names only.
1/5
GoogleI have received a call from one lady about flat to rent and I can say that they are not polite agents and not even let you ask any questions ( they just hung up the phone without listening you… happen 2 times to me last 1 month. I would love to talk to the owner of the company probably doesn’t know about this.
1/5
GoogleI usually do not bother myself to review things, unless I am asked or things are just too bad. This agency should be banned from a letting business. They are literally operating by providing illegal certificates, fake information and … More
1/5
GoogleReally bad experience a couple of weeks back trying to view property through this company. We called to book a viewing and received a call back from the agent Rebecca asking us to meet her outside the property a few days later. When we did, we waited for 20 minutes and she never showed up. After multiple attempts of calling Anthony Charles, I finally got through and was greeted by a rude and condescending man who sarcastically said to me “have you tried knocking on the door?” To which I said to him we were asked to wait outside. He said he’d contact the agent; and we agreed to knock on the door. Turns out the tenant hadn’t even been told that people were coming to view the property that day!! Anthony Charles had failed to mention it to him that anyone was coming over, which is a huge red flag, especially if they are managing the property! We then emailed Rebecca, tried calling back, to no avail. To this day, not even a reply or a call back saying sorry. Avoid this company!!
5/5
GoogleWe moved to a nice flat. The whole moving part was seamless and the agent (Gizem) helped us along the way. The only negative thing I experience was the amount of documents you need to fill yourself without the help of Anthony Charles. Other than that it was great.
1/5
GoogleI contacted them for a flat advertisement in Zoopla, the agent that called me was extremely rude. She was asking questions like an interrogation like if we are kids or something, Implying that I couldn't afford it. Meanwhile my current salary exceeds the requirements by far, my current rent is higher than the specific flat, I could even pay in advance months and having excellent references. All this before I even see the flat. My suggestion avoid this agency for the rudeness they have.NegativeQuality, Professionalism, Value
1/5
GoogleDuring my 15 years renting in London this has been the worst state agent I've ever had. They failed to mention the property I rented has asbestos and now we have to live with it or move again. Also, as other reviews mentioned they are incredibly slow to respond to any query. I told them we have leaks in the garage roof months ago and still hasn't been fixed. Given my experience and after reading all the reviews it totally feels like most of the positive reviews are fake so be aware.
1/5
GoogleAnthony is a dishonest man. His team, including Lucy Neil, have been awful to deal with. They scam tenants and never fix any issues or escalate them to the landlord. Very dishonest bunch who should be avoided.
5/5
GoogleGreat service and very friendly helpful staff members. We have to say a big THANK YOU to Rebecca,who made things to be quick and be there for us. Absolutely recommended :)
1/5
GoogleI'm not sure whose fault this was but my viewing was rescheduled at the last hour due to which I had to rearrange the plans. And on travelling for an hour, there was noone at the address - no agent and no tenant. I waited for 20 minutes and tried reaching out tot hem but noone picked the call. Extremely unprofessional services in the only experience I've had with them.NegativeQuality, Professionalism
5/5
GoogleAnthony Charles have been my letting agents for the 8 years. They are a team who are very professional experienced and efficient, with great customer service. They have been extremely helpful with my new move, they have allocated their time and experience to help me with any questions I may have. They are not your typical estate agents as exceptionally friendly, but professional at the same time. If you are ever searching for place to let, contact Anthony Charles.
5/5
GoogleAs a tenant, I have dealt with many estate agents over the years and my experience at Anthony Charles was one of the best I've had. They combine professionalism, making sure that everything is done properly, and great personal touch. Rebecca Gerondaes, who helped me with my flat, put no pressure on me when I wasn't sure whether to take the flat or not to begin with, and then did everything possible to move forward my move-in date to suit me when I finally did decide to take it! I really felt like she cared about me as a person and that I find my ideal home. Really great service and highly recommended.
5/5
GoogleWe had a good experience with Anthony Charles agency renting our house. I would like to thank to all staff and especially to Ms Ciftci who was very friendly and helpful sales consultant. Whenever we had a question , the response from her was immediate and efficient. Highly Recommended.
5/5
GoogleWe had a good experience with Anthony Charles agency renting our house. I would like to thank to all staff and especially to Ms Ciftci who was very friendly and helpful sales consultant. Whenever we had a question , the response from her was immediate and efficient. Highly Recommended.
5/5
GoogleAnthony and Neil from Anthony Charles sold my flat in Enfield Chase in April 2017 and were helpful, friendly, supportive and communicative during the whole process and helped to make the situation positive and enjoyable. They gave me great advice and marketed my flat in the best possible way and helped me to achieve a great price for my property. I would highly recommend this firm.
1/5
GoogleI called Anthony Charles estate agent to enquire about a property and the lady on the other side of the phone was extremely rude from the beginning of the call - apparently with no reason. This was the worst experience I had when contacting estate agents.
1/5
GoogleShop around. Better companies out there. Be very wary with this place. instigate rent hikes with the landlord and then play victim about it and generally hide behind their terminology. way over priced (compared to Other renters in the same apartments) and a classic example of why London’s rent extortion is so bad with companies like this about
5/5
GoogleProfessional service. Anthony was considerate and patient when helping us to market and sell our property over this last year. We were faced with building dilemas and needed careful thought and guidance, which we recieved. Speaking to a few other estate agents too in Southgate, i can properly say Anthony was a good choice for us.
1/5
GoogleAfter travelling 1 hour and 30 min they cancelled my viewing. I was late 10 minutes because of London traffic.... if a agent let you to wait for same reason it's OK but for me was a big issue. STAY AWAY FROM THIS AGENCYNegativeQuality, Professionalism, Value
5/5
GoogleLooking for rental properties in Southgate proved challenging until I made contact with Rose. She is thoroughly professional, extremely efficient and most importantly, a delight to talk with on the phone. Her interpersonal skills are exceptional! If the criteria for selecting a property was solely based on the professionalism of staff, Antony Charles would win every time.
1/5
TrustpilotJust do NOT USE THEM.
5/5
GoogleAnthony Charles has been our letting agents for the third year now. We've been experiencing great customer service ever since the beginning, they've always been professional, helpful and friendly towards us. We'd strongly recommend them, when time comes for an upgrade for a bigger flat we'll try to stay with them.
5/5
GoogleGreat independent estate agents.This is our second time that we are renting the flat through them.Very helpful and knowledgable in all aspects.Thank you
1/5
GoogleCancelled my move after informing me that I can move in when I return from my holiday. Customer service very poor as well. Did not even try to offer alternatives. I now have no where to go when I return. As a prospective customer I felt that my business was not valued. Disappointing.
5/5
GoogleAnthony Charles are helpful and friendly with good local knowledgable. Overall a pleasure to work with, I would definitely recommend their services.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Anthony Charles's Enfield office has 78 reviews across two platforms: 72 on Google, 6 on Trustpilot.
Anthony Charles Enfield is rated 3.2 out of 5 across all 78 reviews, and 3.4 out of 5 on Google from 72 reviews.
Anthony Charles Enfield, 15 The Broadway, London, N14 6PH, Enfield, N14 6PH.
