DB Roberts Head Office reviews in Emstrey

★★★★★ 1/5

Trustpilot

Appalling service

I am still waiting to complete on my property sale, 6 months down the line. I have a cash buyer, there is no chain and the property has been empty for 10 months. I have never experienced such consistently poor customer service. I receive no emails or calls from the conveyancer, even after multiple requests. Nothing is ever done by them unless I get on the phone and complain, nag and push. My personal conveyancer is never available so I have to speak to a different member of the team, and he never returns my calls. He didn’t even keep the initial introductory interview, or apologise for his rudeness! The quote I was given for the conveyancing has doubled, God knows why, they’ve done nothing to earn it! For goodness sake people, don’t use this company. You will be very disappointed, get very angry and be out of pocket. I wish I had thought to look at reviews first, I am clearly not the only one!!!

Annie · 6 May 2021

★★★★★ 2/5

Trustpilot

Repossession purchase.

Was purchasing a repossession via D B Roberts - no sense of urgency and the lawyers acting on behalf of the bank were so S L O W.This compounded with me losing the property (this happens with repo’s I get it) but D B Roberts were quite two-faced about the fact a conversation of initially “we won’t show the property to anyone else, consider it yours”: to me finding out they were in fact doing exactly the opposite! Of course they are obliged to, but don’t bulls**t customers and always be transparent. It doesn’t aid your reputation (which is pretty poor as it is) by ‘people pleasing’, which ends up as a pie in yours - and my - faces.I had to do ALL of the chasing in obtaining information required to try and hurry along the transaction -D B Roberts seemed content to let this happen and not help me by liaising with the lawyers of the property, to aid a timely transaction.As it was, and as is law with a repo, someone came in with a higher offer and suddenly it seemed everything sprung into action and the property was sold quickly from then.There’s a touch of sour grapes in my review - but, ultimately, the service wasn’t great which aided in the fact I didn’t get the property I wanted. A frustrating and fraught experience!

RichKeds · 25 April 2021

★★★★★ 5/5

Trustpilot

Good quality and reliable

William · 1 December 2025

★★★★★ 5/5

Trustpilot

5 Star

I honestly could not fault! Lottie and Dan have been great. Lottie provided constant updates even when i wasn't chasing and if she was ever out of office she made sure a colleague was looking after the case for us. Thank you for your help!

Shania · 9 July 2024

★★★★★ 4/5

Trustpilot

An easy Process with little to no work.

The ease of not having to manage things myself was very helpful and saved me a lot of time with travelling, Lisa and Tia at DB Roberts have been very attentive and responded to all my calls and emails.

Joe · 4 October 2024

★★★★★ 5/5

Trustpilot

Very friendly and helpful service

Very friendly and helpful service, property sold in super quick time

Colette · 17 September 2025

★★★★★ 5/5

Trustpilot

Very friendly and helpful service

Very friendly and helpful service, property sold in super quick time

Colette · 17 September 2025

★★★★★ 5/5

Trustpilot

Very good Estate Agent…

D B Roberts sold our home in a challenging market. Everyone was helpful and nothing was too much trouble. They were patient when I had so many questions. They made the whole process of selling our property easy and stress free. I would recommend D B Roberts to anyone.

Susan · 6 April 2024

★★★★★ 5/5

Trustpilot

My first house purchase

So pleased with the process from start to finish, exceptional customer service and communication, especially from Andrea Scott who have been remarkable and on spot with every suggestions and detail guidance which made the process much easier to understand as it is my first house purchase.Will definitely recommend..

Simi · 26 March 2024

★★★★★ 1/5

Trustpilot

No communication

This has to be quite simply the worst estate agent that I have dealt with. After renting properties for a number of years, my partner and I have been looking at buying our first home, and after sending various e-mails enquiring about a selection of properties, we received no acknowledgement of receipt or any communication about any of the properties we were interested in. Instead, we have had to chase them regarding these properties and their details, to which they offered little-to-no advice other than: "It's on the website."On the telephone, the sales assistant did not seem bothered that we were interested in any of their properties, and it was more of an inconvenience that I was ringing. I had to ring a further 3 times to ensure we had an appointment for the house we were looking at, as there was absolutely no communication from their end, only to be told on the phone in a stern tone: "Well, you can't do this weekend, so it'll have to be next weekend."When the booking for one house came through, so did another (which we didn't ask for) and this time another sales assistant in a different office seemed quite put out that I cancelled this viewing after "He only just booked it in."During this week, using RightMove, we have discovered that the house has been taken off the market (Wednesday) - and subsequently taken off their website - but we have received no communication about the change in circumstance. Since seeing the change on both their website and the RightMove app, we have waited Yet again, I have had to ring them (two hours before we are meant to view the property) to check if it has indeed been taken off the market and our viewing has been cancelled. Upon ringing, I was told that the property had only just been taken off the market this morning (Saturday), however seeing this, we know that is not the case. I was also told a cancellation text message had been sent out, but as of yet, nothing has been received. As a customer, I should not be having to chase estate agents for a viewing to a property, or even for an update on situations. I certainly shouldn't have to see if properties have been taken off the market via an app and have no dialogue with the agents beforehand. For a company with a fair amount of offices and many properties that are being dealt with in the West Midlands area, you would expect a much higher level of service, and a much improved line of communication from the very start of the enquiry process. We have rearranged freetime and holiday time in order to view this property, and it has been cancelled, but only because we acted.

Adam · 15 August 2020

★★★★★ 5/5

Trustpilot

Excellent service from start to finish!

Excellent service from start to finish! Very pleased with DB Roberts

Dimitar · 22 June 2024

★★★★★ 5/5

Trustpilot

the best service !

Sue provided me with the perfect balance of how to be Professional and friendly whilst helping me with my enquiry , She responded super quickly and made me feel at ease with the process of booking a valuation, a lovely experience and would highly recommend DB !

Ally · 29 February 2024

★★★★★ 5/5

Trustpilot

Amazing service

Really helpful and staff so lovely. I had Emily helping us on our journey of being first time buyers and she was all round amazing. Thank you so much 😁

Olivia · 7 December 2024

★★★★★ 4/5

Trustpilot

this was my first time applying for my…

this was my first time applying for my first rented home and was a pretty straight forward experience

Kyle · 25 November 2023

★★★★★ 5/5

Trustpilot

D B Roberts & Partners have help us to…

D B Roberts & Partners have help us to find a tenant with a better deal within a month. The communication during the process was excellent. We are very happy with the services. Thank you very much!

Quang · 16 July 2024

★★★★★ 1/5

Trustpilot

Thomas Wragg..Avoid.

Thomas Wragg came to value our property 28th March. Assured me of a phone call following day. Never did. I called a week later asking for update, said would get back to me. Over a month later. Zero contact. How professional!

Lucy · 25 April 2024

★★★★★ 5/5

Trustpilot

Excellent customer service .

Great customer service from start to finish with our rental property......will definitely use their service again!

Marg · 25 November 2023

★★★★★ 5/5

Trustpilot

Excellent quality and speedy service

Miss · 2 July 2024

★★★★★ 5/5

Trustpilot

14 years of excellent service.

I’ve used Robert’s as my estate agents for the past 14 years and never had an issue. They’ve managed my property very well and always are polite and respectful when contacting me.

Si · 5 September 2024

★★★★★ 5/5

Trustpilot

Helped make a very big decision

Emily helped us make a very important decision whilst viewing a property during relocating our family. We were unsure of the area we had seen a house we loved, due to not knowing it, and Emily reassured us and ultimately made our decision easier.

Kriss · 25 January 2024

★★★★★ 5/5

Trustpilot

Great customer service

Alex Hayward who I spoke to on the phone was really helpful & got everything covered & answered for that I wanted to know along with signing me up to the estate agency to progress my search for property & future view in’s.

Stephen · 15 February 2024

★★★★★ 5/5

Trustpilot

DB Roberts were the right choice

DB Roberts’s agents they’ve been nice, kind and respectful but the most important characteristic is that they are efficient, they move fast and get things done, and that’s a key factor when you want to sell our house!

Katterine · 16 May 2024

★★★★★ 5/5

Trustpilot

Professional & Efficient

Excellent communication throughout the team, A prompt response to any enquiries or issues raised. A professional outfit that I would recommend and use again in the future !

Pete · 28 October 2024

★★★★★ 5/5

Trustpilot

From Landlords Perspective

DB Roberts manage my property effectively, with good communication from tenants to myself and back again, they have been very helpful and prompt when sorting issues for both myself and the tenants. Can't complain at all :)

Sarah · 28 May 2024