Tucker Gardner Ely reviews

★★★★★ 5/5

Google

Elliot and Fenella have been amazing from start to finish. I’d have no issue recommending Tucker Gardner to friends and family and would definitely use them again.

Mia · 22 February 2024

★★★★★ 5/5

Google

My fiancé and I have recently begun renting a property through Tucker Gardner. We had dealings solely with Holly (Ely Branch) who has made the process fluid and easy, she has also been extremely helpful and friendly. She was willing to answer any questions we had in a timely manor. We thoroughly recommend!

Alex · 22 June 2021

★★★★★ 1/5

Google

You call never get to speak to anyone and if you are lucky enough to talk to someone all you get is I will enquire and call you back. And guess what no one ever does

Geoff · 22 June 2023

★★★★★ 1/5

Trustpilot

Unfortunately I can’t give them -5.I…

Unfortunately I can’t give them -5.I rented a house with them and now I can’t move there because the property is infested with toxic waste,the cooker have some cable on the floor possibly dangerous!The agent said he can’t do anything!We have only one solution to sued them!

Mr · 30 August 2024

★★★★★ 1/5

Google

Absolute nightmare trying to get deposit back no contact just ignore all requests, if you give a deposit expect to lose it even when property in better condition than when you moved in

Spencer · 26 August 2023

★★★★★ 1/5

Trustpilot

Using them as letting agent was one of…

Using them as letting agent was one of my worst decisions. Having freed myself from them because they did no checking of the property in the last 10 years I have been faced with £ks of repair work to bring the property back up to standard. And they take no responsibility. Use them at your peril!

Dr · 4 March 2024

★★★★★ 5/5

Google

It was good experience, customer friendly, they do all process immediately. Thank for fuu team especially Ms Harriet helped me really well. Thanks

Geethu · 23 March 2024

★★★★★ 5/5

Google

It was a pleasure to deal with Tikal. Was very helpful and informative to us as first time buyers.

James · 7 June 2024

★★★★★ 1/5

Trustpilot

Caused accident and ran away!

We had an appointment viewing with your agent Drew Carolan. On the day, Drew opened a steel fence on the driveway but didn't settle it stable so it hit our car and cause a dent. Drew Carolan said he will contact us to proceed insurance claim, but he never did and disappeared ever since, so does Tucker Gardener, please avoid this company if you can! Drew Carolan's LinkedIn is 'drew-carolan-4013b6145' Do not hire this irresponsible person to your company.

Matt · 18 February 2022

★★★★★ 4/5

Google

My partner and I have recently moved into a house rented from TuckerGardner. Our experience so far has been highly positive and we feel more positive with their service than with our previous agent. At the moment I don't feel I have the full picture of them and will hold off on a 5* review until then.

Heather · 23 June 2019

★★★★★ 5/5

Google

I rented a flat from Tucker Gardner in Ely last week. I am more than happy with their service. The staff is friendly and professional. They also help me with any problems and issues I had. Communication in person and via phone was excellent. From my experience so far I highly recommend this agency

Michael · 22 June 2020

★★★★★ 5/5

Google

Harriet Scrivener, thank you so much for our new house!)

Andrey · 4 October 2024

★★★★★ 1/5

Trustpilot

If I could give no stars I would

If I could give no stars I would. I haven’t rented nor bought from Tucker Gardner, no. It didn’t even get that far. Their customer service, or rather lack of has completely repelled my Fiancé and I from using their services. We’re looking for a property to rent, the search has been hard but consistent, a lot of properties we had found and liked were listed by Tucker Gardner, impossible to reach by phone just impossible to get through to. After numerous attempts at calling (when I say numerous I mean weeks of trying) and emailing, we got nowhere. The phone line would reach a certain point where an automated response would be activated saying “we’re sorry no one can get to the phones right now, we’re very busy, please leave a message” to which…you guessed it, I left a message. With no response, property’s we like and would love to know more about still listed we opted to go into the branches. We might have well just saved the petrol money and stayed at home. Not only was I insulted but we left with 0 useful information. We sat down and persisted to explain our situation, our efforts to get in touch with them, our efforts to call email etc. Rather than “we’re so sorry you’ve had such trouble, how can we help now” or “that’s a shame I will look into why you could have possibly expirenced this, how can I help” it was; “There’s no reason you couldn’t get through, our phones aren’t ringing off the hook *points at phones*. Are you sure you pressed the right options” automatically I was unimpressed. The idea that I’m incapable of listening to a robot telling me to press 1, 2 or 3 for different departments was like I said; insulting. Regardless we asked for help, we listed the properties that we had liked and wanted to know more about, of course by now they’ve all been let. We are now looking for properties listed by anyone but Tucker Gardner, their lack of respect, common sense & customer service has completely put us off, two very capable and willing customers. I will not be recommending them to anyone but rather warning people away.

Blue · 16 August 2021

★★★★★ 1/5

Google

I had quite a bad experience with them. They were always trying to use any possible opportunity to avoid doing things they had to do, and finally I ended with unfair deductions from my deposit. Very slow, rude and arrogant communication style.

Rustam · 22 June 2022

★★★★★ 5/5

Google

I’ve just started renting through Tucker Gardner and they’ve been so incredibly helpful. Fast to respond and approachable, they’ve made the experience the least stressful it can be. I’ve been renting for ten years now and never had such a good experience.

Rebecca · 22 June 2022

★★★★★ 5/5

Trustpilot

Great staff

I would like to thank and recognise Elliots efforts in helping us rent a property, in a very rushed and difficult situation. He has always been fully prompt in communication and definately knows his stuff. I would say we were very lucky to be in his hands, as everything went smoothly with no issues. Could not recommend enough!

Aimee · 13 November 2023

★★★★★ 1/5

Trustpilot

Pure Evil

Tucker Gardner is a classic example of a legacy corporation painfully removed from the experiences of everyday people. My wife and I moved into a TG property late last year, and were quickly thrown into a chaotic move-in process filled with loose ends and endless inconveniences. They were unresponsive, uncaring, and unfailingly incompetent. After one month in property, we decided to cut our losses and end our lease prematurely, for the sole purpose of removing Tucker Gardner (and our Countrywide property manager) from our lives. We're now in a property operated by Bidwells, and it's been a breeze.

Jack · 8 April 2021

★★★★★ 5/5

Google

I must give my full appreciation to Harriet, she made my experience enjoyable and fun! Can’t recommend her enough. 10/10.

Holly · 22 February 2024

★★★★★ 5/5

Google

Thank you for all the help, Harriet. Your assistance, professionalism, and patience was greatly appreciated.

Colleen · 22 May 2024

★★★★★ 1/5

Trustpilot

Can we have a feature for minus stars?

An absolute shambles of a company - I wish I had checked Trust Pilot prior to renting with them. I rented via TG for 2 years, had problems from the get go with them. Firstly, issues with the house when I first moved in - only a handful of matters were resolved and ironically the ones that didn't really cost much. Fast forward to my exiting the property, I am now almost 6 weeks on with no deposit returned as of yet. The staff are totally incompetent and are trying to charge me now for things that were 1. in the inventory from when I moved in and 2. since the new tenants have moved in and have obviously reported the same issues I had. Whilst I lived at the property I made vast improvements to the gardens at no extra cost to them or my Landlord. How this company is still running is beyond a joke. Made an official complaint on 21st September and have still not heard from Management - disappointed yet not surprised. DO NOT RENT WITH TUCKER GARDNER.

Lucy · 6 October 2020

★★★★★ 4/5

Google

A highly professional, very effective and friendly team. They definitely provide a very high quality service, and really take care of thier client (even though the letting agency is a bit tricky to get hold of intially!).PositiveQuality, Professionalism

Dorottya · 22 June 2022

★★★★★ 2/5

Trustpilot

Avoid unless you like arguing

As a summary, AVOID renting with Tucker Gardner unless you have lots of spare time to be emailing and calling them, especially when it comes to getting your money back! There seems to be a lack of communication between the different Tucker Gardner/ Countrywide teams which means you have to keep asking and explaining everything multiple times. They also seem to have no regard for what's stated in the agreement and don't seem to chase things up until you remind them all the time.Most of the things were okay while we were with them but we didn't have many issues that required their involvement (hence 2 starts, not 1). Most problems started when we were moving out. We kept getting emails from the renewals team over 2 months before the end of our tenancy asking what we want to do - bear in mind this was in the middle of the pandemic when nothing was certain! We informed the terminations team we will be vacating the property few weeks before the end of our tenancy agreement so if the landlord agrees, we would be happy to terminate it earlier. I don't think this was ever communicated to the landlord by the terminations team. I think he was only asked about it when the agent wanted to show people around the property and I mentioned it to her. The lady dealing with our deposit/rent return didn't seem to be aware of the fact we should be getting 3 weeks worth of rent back until I asked about it, even though she admitted it was on the system!The biggest issue was the deposit. It took 20 WORKING DAYS (A FULL MONTH) TO HEAR HOW MUCH THE LANDLORD WANTS TO KEEP! It took countless emails (most of which remained unanswered by Tucker Gardner and Countrywide) and phone calls to get anything done. I only started getting replies to my emails after I said we would wait 3 days and raise a dispute with my deposits. This was a violation of the contract as it states we should have heard back in 10 working days. When I kept saying it is taking much longer than stated in the agreement I heard there's nothing they can do until they hear back from the landlord - this was just rude and unprofessional. As we can't contact the landlord ourselves, we rely on them to chase it up! It seems there is no protection for the tenants if the landlord is taking too long and breaking the agreement. Some of the people I have spoken to were very nice and actually helpful while others seemed annoyed that you keep contacting them to sort things out - it's a very stressful agency to be renting with!

A · 3 August 2020

★★★★★ 1/5

Trustpilot

1 star is too many

Honestly where i do i start. Still trying after a month of leaving a rented property to get our deposit back. AVOID at all costs as I've never dealt with cowboys sooo bad in my life. They fail to even read the most basic of emails and let alone Acknowledge that you have contacted them. Had a serious mould build up in the house took over a month before even anyone came to look, then nearly 3 months later no work carried out still just emails of we are waiting for a quote..... like hell they are. Will be raising a dispute of the fess they charge for leaving (and we didn't leave our agreement early) i advise any one to seek legal help or raise a dispute once you do leave as they will surely try to charge you fees that they can not. Btw this is going on all the names you operate under.

Jamie · 8 June 2020

★★★★★ 1/5

Trustpilot

A absolutely atrocious company to rent…

A absolutely atrocious company to rent through. It has taken a whole month to get our deposit back. Just do the sums. Countrywide, who now own over 60 agents ( some with multiple offices like Tucker Gardner ) and are responsible for letting several thousand properties of which many will come to the end of tenancy agreement each month, let's assume at an average rent of £600 and a deposit of £700, it means that they are sitting on our deposit money amounting to £700,000. At a meagre 1% interest rate this is a clear profit of £7000 per month. Call me a cynic if you like, and maybe it's not actually their policy, but it stinks.The process for getting your deposit back is fraught with obstacles thrown up by their big company systems in which little girlies are not allowed to make reasonable decisions, so steer well clear.

Mr · 21 May 2020