1/5
TrustpilotUseless
Impossible to contact, never answer queries, some agents seem like they have no idea what they are doing.
Trusted Agent profile · Ely
Tucker Gardner Ely reviews
★★★★★
238 reviews across 2 platforms
16/18 Market Place, Ely, CB7 4NT
Tucker Gardner's office in Ely, at 16/18 Market Place, is rated 3.7 out of 5 across 238 reviews on two platforms, including 187 Google reviews rated 4.3.
Reviews
Every review we hold for the Ely office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAvoid this letting agency at all costs
Avoid this letting agency at all costs. They are nice enough to your face, but really are just there to squeeze every penny out of you. Dreading having to move out at some point as know they will just be an awful experience. Will actively avoid when look to get a new place in the future.
5/5
GoogleVery helpful all around, answered all questions, made the move easy and always answered the phone when we needed to ask something. Recommended.
Agent replied · 21 June 2024
Hi Adam, Thanks for taking the time to leave this wonderful 5* review. I will ensure your comments are passed onward to the team. Best Wishes, Amy
1/5
GoogleThey will hold your deposit back even when the landlord is happy with the move out clean and has requested them to release it in full.
Agent replied · 21 June 2024
Good Morning, We are sorry to hear this! We always aim to to provide excellent and hassle free service to all of our customers and we extend our sincere apologies that this hasn't been the case on this occasion. Please be assured that all feedback is taken extremely seriously and we would like to thank you for bringing this to our attention. Many thanks again.
1/5
TrustpilotWorst company for letting poor service…
Worst company for letting poor service poor customers service , property manager rental accounts don’t talk to each other or poor communication, customer service is poor don’t do property inspections takes ages get things
5/5
GoogleThe Ely office have been incredibly helpful with my property search and I can’t thank them enough!
Agent replied · 21 June 2024
Hi Charlotte Thank you very much for this review and the 5* rating! Kind regards, Jake
1/5
TrustpilotIneffective Complaints Procedure and too much procrastination!
I reviewed Tucker Gardner early April and complained about their terrible Customer Service concerning a shoddy fence repair by one of their contractors.
5/5
GoogleRating only, no written review.
Agent replied · 12 October 2026
Your feedback is much appreciated and we’re so happy you had such a wonderful experience! If you have a moment, we’d love to hear more.
1/5
TrustpilotUnprofessional, unreliable, avoid if possible
After reading these reviews I'm somewhat happy that they did not call back as promised. An incredibly poor experience, wouldn't recommend working with them, there are much better alternatives.
5/5
GoogleRating only, no written review.
Agent replied · 12 October 2026
Thanks for your feedback. We’re thrilled you had a great experience and welcome any further comments you might have!
1/5
TrustpilotWorst customer service.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleAvoid if possible.
Agent replied · 21 June 2024
Hi Rachel, I am sorry that you felt your experience was only worthy of one star. However I would like to thank you for taking the time to rate us and would love it if you could tell us more about your experience at customercare@countrywide.co.uk, so that we can improve going forwards. Kind Regards.
1/5
GooglePoor communication
Agent replied · 21 June 2024
Good afternoon Emma, Thank you for taking the time to leave us your feedback. We do always aim to provide the very best in communication and customer experience and as such we would like to look in to this instance you have raised. So that we can do this, and also so that we can help with any further enquiry you may wish to raise, please e-mail us at review@countrywide.co.uk. Kind regards, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
