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★★★★★
222 reviews across 2 platforms
22 Market Place, Ely CB7 4NT
Platinum Properties's Ely office at 22 Market Place is rated 4.7 out of 5 across 222 reviews on two platforms, including 211 Google reviews rated 4.7. Checked 9 October 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I am so impressed with Platinum Properties. Maria and Alycia have gone out of their way to ensure everything runs perfectly for me. They took away all the ...Read all 6 from landlords
Friendly efficient and professional team who are really helpfulRead all 2 from tenants
Platinum Properties are ESTAS award winning independent residential letting and property management agents with a passion for property and people that shines through in our truly personal and professional approach, often lost with larger agents. As a company, and as individuals, we are committed to providing our clients with complete satisfaction and outstanding results. Our ethics and morals might be akin to those in days gone by, but our business makes use of the best in 21st century technology in order to deliver on service every time. As independent lettings specialists, focusing solely on the letting and management of quality residential properties across Cambridgeshire and Suffolk we can look at the whole of the market with no bias to ensure we offer the best professional property investment advice. At Platinum Properties you will have a dedicated point of contact working closely with you to give the very best in customer service. So please contact us today so that we can start to build that relationship and help you achieve the most from your biggest investment. We don't believe in the 'hard sell' our business is built on reputation and recommendation… So, why choose anything less than Platinum?
Every review we hold for the Ely office, from every platform, shown as written. First names only.
5/5
GooglePlatinum's customer service, attention to detail and super streamlined efficiency in getting things done is outstanding. I just cannot imagine using anyone else to manage my rental property.
Thank you so much Simon, it's our pleasure to help and we love working with you.
5/5
GooglePlatinum properties have been the ultimate in professionalism. I can't find anything to fault them with, they are a superb service.
Thank you so much Paul, 5* reviews like yours make all the difference to the team. We hope you will be very happy in your new home.
5/5
GoogleThis company was very easy to deal with, particularly at the beginning of my tenancy, where lots of the process was automated and went very smoothly. Also, when there was an issue with my central heating that occurred out of office hours, their online support system meant I was able to access a plumber who then attended to the problem very promptly.PositiveResponsiveness, Professionalism
Thank you very much Chris, so glad you found the out of hours support helpful too, that’s great to know. We really appreciate your feedback.
5/5
GoogleI have always found everyone at Platinum Properties to be friendly, helpful and fair. Their response times are always super quick. Whenever I’ve needed help the assistance they provide leaves me feeling reassured as a tenant, and I know that any issues are dealt with as promptly as possible.
Italia, you are a complete pleasure to work with and such a lovely lady. Thank you so much for this review!
5/5
GoogleI have been with Platinum Properties for as long as I can remember. Their level of service, politeness and efficiency never cease to impress. They are an excellent business who really seem to care. I cannot fault them and they deserve all the praise they can get.
What can we say Peter, we absolutely love working with you! Thank you so much :).
5/5
GoogleMaria and her team do a fantastic job. They are always helpful and true to their word when providing information. I would certainly recommend Platinum.
Thank you James. We enjoyed working with you too, hopefully we will again in the future!
5/5
GoogleI'm impressed with the level of service offered by Platinum Properties! Starting from the viewing, which was pleasant and accurate, to the application process and property hand over. Exceptional communication throughout the whole process.
Vito, we are very thankful for the 5* review, thank you. It was a real pleasure to be able to help.
5/5
GoogleMaria and her team are always friendly, efficient and very professional. Highly recommended.PositiveResponsiveness, Professionalism
Thank you Lee, we always love working with you.
5/5
GoogleStaff always available, helpful and friendly. Professional attitudes and actions. Any queries are quickly resolved.
Thank you David, it’s a pleasure to help and we are so grateful you took the time to leave a 5* review.
5/5
GoogleMaria and the team are great, in fact one of the best agents i have worked with, Keep up the great work Ladies
Thank you Khalid, that's so kind of you.
5/5
GoogleWe changed estate agents due to a really poor service provided by a local competitor in Ely and Platinum Properties came highly recommended. Communication is great, the staff are friendly and the service is the best we have experienced as Landlords.
Thank you so much Kelly, its been a complete pleasure helping you and turning things around. We really appreciate you placing your trust in us after a poor experience, but hope that we have gone some way to proving not all agents are the same :). Thank you so much for taking the time to leave a great review.
5/5
GooglePlatinum made viewing, offering and eventually renting the property very simple and straight forward. Excellent communication and honest advice was well received. Professional and fast response from PM after we moved in was great to get a few teething issues sorted. Highly recommend Platinum Properties
Thank you so much Andrew, we are sorry there was the odd teething issue, but so glad we could help with sorting them quickly. We really appreciate you taking the time to leave us 5*'s.
5/5
View AgentsSuper efficient service .....as always
Platinum Properties has grown hugely since we first started working together but I still feel like their only client! They think of everything, are super organised and efficient, and have swiftly resolved several identified issues between tenancies with almost zero involvement from me. And as always, great support from Alycia, Jade and the rest of the team.
5/5
GoogleArrived on time for viewing. Lauren was friendly and helpful.
Thank you for your very kind feedback Nowfal, we do appreciate you taking the time to leave a 5* review 🙂 …
5/5
GoogleMe and my partner used Platinum Properties, and as first time renters they’ve made it all so easy. Excellent communication, they’re easy to talk to, and they’ve answered every question we’ve had.
Thank you Chloe, we are so pleased we've been able to give you such a positive experience for your first time renting and are extremely grateful for the 5* review. It was a pleasure to help, we hope you will be really happy in your new home.
5/5
GoogleAs a first time landlord, thrown into letting my property due to moving abroad due to a change in job. Platinum properties helped me every step of the way, giving me guidance and support in everything I needed to do and what to expect in the process. I highly recommend them.
Thank you so much for your very kind review, we are so pleased that you’ve found the whole process easy, even when you are not in the country. It’s a pleasure to be able to help.
5/5
GoogleAs a first time renter I was somewhat concerned having heard reports of issues with renting etc etc . My experience with Platinum properties have been nothing short of excellent and I thoroughly recommend them without hesitation. Thank you .
Thank you to you Chris, its always great when we can have such positive two way relationships and it has been a complete pleasure working with you. Thank you for taking the time to leave us such a lovely review.
5/5
GoogleProfessional and friendly efficient staff
Thank you Ian, it's always a pleasure to help. Thank you so much for leaving a review.
1/5
GoogleWorst experience ever with an estate agency. I was asked to provide a guarantor for a 3-week gap in employment while I was changing hospitals as an NHS doctor during this pandemic. Then had to wait more than a week and was not informed until I called to ask that the landlord accepted another application. Total disrespect.
Kemal, I met you for the viewing at the property, you applied for the property, your application was put forward to the landlord (without a guarantor being asked for) alongside another application we received and the landlord chose the other applicant. We are sorry that your application was not chosen by our client, but the decision over how to proceed lies with them as the property owner. We wish you well for the future. Maria.
5/5
GoogleThoroughly professional company who have the interests of the tenants at heart. Informative and quick to respond to all requests and always go one step further to provide a solution to satisfy both tenants and landlords. Customer Service is second to none! 100% recommended to all.
Thank you so very much. We really do try to work between the parties and genuinely do want to maintain long term tenancies between great landlords and tenants so are always very grateful for a review of this kind.
1/5
GoogleAs a previous reviewer mentioned, they don't value their tenants. They are pleasant enough while you are in the property but I would advise tenants to be careful to take photos both before and after they leave as evidence to avoid being charged excessive amounts for unnecessary cleaning.
Thank you for your review. We are sorry that you feel this way, however, the flat had not been fully cleaned at the end of the tenancy and we do have a full photographic final inspection report documenting this, which you have been sent and is available for review. The Tenancy Deposit Scheme, who hold and protect your deposit, are happy to review any claim against your deposit that you deem spurious, free of charge, to ensure that we are behaving in a fair and appropriate manner and we do encourage any tenant that feels the end of tenancy proposals are unfair to utilise this service. Therefore we are unable to deduct any amounts that we do not have evidence to prove as necessary. We do pride ourselves on ensuring you receive the property cleaned to a professional standard at the commencement of your tenancy and do provide you with full guidance and support to ensure you are able to return the property clean to the same standard at the conclusion of the tenancy. It is only right and proper that the next tenants also receive keys to a clean home ready for them to move in. It also benefits us to assist you in leaving the property in the best condition possible at the end of the tenancy as, when this is the case, it avoids unnecessary additional work for ourselves in arranging and administering any deductions for which we receive no additional revenue as a company. Therefore we are extremely grateful to the many tenants we look after who follow the instructions we provide and take advantage of our support to ensure they leave a tenancy with no deductions at its conclusion.
5/5
GoogleI would highly recommend platinum properties. I started renting through them during the height of the pandemic, there were a few problems that they fixed really quickly considering they were working from home. I couldn’t be happier with the service they’ve provided throughout the troubles of 2020/21.
Thank you Jake, that's really kind of you and we really appreciate your patience and understanding during the pandemic.
5/5
GoogleWe love renting with this team of Platinum Properties. Every time we had a query, it was resolved quickly and professionally and all team members we have met so far were absolutely lovely.
Aww, Mirjana, what a lovely thing to say. We love working with you too. Thank you so much for taking the time to write such a really lovely review, we really do appreciate it.
5/5
GoogleThoroughly professional company who have the interests of the tenants at heart. Informative and quick to respond to all requests and always go one step further to provide a solution to satisfy both tenants and landlords. Customer Service is second to none! 100% recommended to all.
Thank you so very much. We really do try to work between the parties and genuinely do want to maintain long term tenancies between great landlords and tenants so are always very grateful for a review of this kind.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Platinum Properties's Ely office has 222 reviews across two platforms: 211 on Google, 11 on View Agents. Reviews may appear on more than one platform. Checked 9 October 2026.
Platinum Properties is rated 4.7 out of 5 across all 222 reviews, and 4.7 out of 5 on Google from 211 reviews, checked 9 October 2026.
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Nadiaq wrote: "I am so impressed with Platinum Properties. Maria and Alycia have gone out of their way to ensure everything runs perfectly for me. They took away all the ..."
Platinum Properties, 22 Market Place, Ely CB7 4NT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.