Abbotts Ely reviews

★★★★★ 1/5

Trustpilot

Knock, knock. Who's There? ...No-one!

I can't truly rate the service because I've had none! I've tried for over a week to get some information on a property listed in their Stowemarket branch. I've left messages, I've emailed, I've used the chatbox, the contact form and made 4 phone calls, which no one answered or responds to the recorded messages I've left. I phoned a bigger branch who told me they would contact the branch and get them to call me....nothing. Not a peep. I started this a week ago, because I'm in Suffolk at the weekend and wanted to arrange a viewing. I've had to give up and make other plans. There is clearly something wrong with their communications dept. If they have one!?!

Steven · 20 November 2024

★★★★★ 5/5

Google

Well done for Mark, helped us to view the lovely property. And was really good throughout the process. 👍🏻 …

Vadym · 15 October 2025

★★★★★ 5/5

Google

I recently purchased a property that was sold through Abbotts in Ely and the experience was the smoothest one I have ever had. My highlight of the process was dealing with Jack, who went out of his way to progress my purchase as much as possible. He constantly kept me updated and even pushed things forward from my side without being prompted. I have no doubt that I would use Jack and Abbotts in the future, should I need their services. I would now always recommend Jack and Abbotts to any prospective buyers/sellers. Thanks for everything!

Ben · 10 October 2022

★★★★★ 5/5

Google

Jack & Zack were really excellent with their communication - responded to our enquiry in a timely manner, were attentive and polite. Would certainly recommend!

Sara · 1 August 2025

★★★★★ 5/5

Google

Initial meeting with Pat, really professional and explained the whole process, obviously a wealth of experience and knowledge. Mark had my house under offer the day it went on the market, very proactive and keen to keep me advised at each stage, brilliant. Jack providing support from the office, friendly and knowlegeable. Thank you to you all, a great team 👍

Sarah · 15 October 2025

★★★★★ 5/5

Google

Thanks to everyone at the Ely branch,especially Tasha Bowes who tolerated and helped with my constant phone calls in what became a very long drawn out process due as usual to solicitors.

MrChomper07 · 11 March 2025

★★★★★ 1/5

Trustpilot

The Mildenhall branch I had rented my…

The Mildenhall branch I had rented my property thru for years lost or mislaid a contract for a period that I had to pay the Council Tax of some £400 for when it should have been the tenant they were paid the management fee for the period in question but even after calls to them over the months they have not paid me back it is appalling DO NOT USE THEM I was even told by a member of staff I am too busy to help!!!!

Clive · 5 February 2026

★★★★★ 5/5

Google

David Monk, Estate Agent was the main contact at Abbotts when our landlord decided to sell the property. David was an admirable agent, who treated myself and my housemate with the utmost respect. He was considerate and respectful at all times; when arranging and completing viewings, and communicating with us. The house sale and viewings took place during the early stages of the global pandemic and this was managed well to ensure everyone's safety at all times. Providing David would be my main contact at Abbotts in Ely, I would use their services again in the future.PositiveResponsiveness, Quality, Professionalism

Rachael · 26 October 2021

★★★★★ 1/5

Trustpilot

Abbotts Mildenhall Lettings absolutely…

Abbotts Mildenhall Lettings absolutely dire, they stretch the truth, communication not even 1 star, we have been landlords over 20 years thought we would give the youbg new staff anotther chance, awful expereince. This write up does not refer to Zac on the sales side, he is very switched on.

Derfek · 4 September 2026

★★★★★ 5/5

Google

Just wanted to say a big thank you to a lovely man named Zack. I recently had a phone call with him and he was so kind, informative and helpful throughout. It really made a difference in my day! I would highly recommend this company!

Emily · 10 February 2026

★★★★★ 5/5

Google

Very positive experience when using Abbotts recently. Benjamin, Pat and Jack smoothly guided us through every stage of purchasing an unusual property. Special thanks to Benjamin for his patience. Would highly recommend using Abbotts Ely and the welcome box full of vouchers and products was a very nice touch!

Sandra · 8 May 2024

★★★★★ 1/5

Google

My Wife and I recently bought a house through Abbotts Ely and from start to finish we couldn’t have had a more stressful and exasperating experience. I’ve read quite a few reviews and most have said “excellent service, treated like a valued customer, great communication” but unfortunately our experience was as far from these statements as possible. David started our house purchase journey with lack of communication, ignoring our emails and questions and we grew very tired of having to ask the same questions on several occasions to bet met with yet more lack of response. Our vendor’s situation was not the most simple, however, on several occasions we were promised a weekly update on the situation and yet again no response from Abbotts Ely was received. To that end we complained and Pat took over our purchase. I thought this would be a good move and having the “Area Manager” on the case would make sure we were moving forward. Again we were promised a weekly update, accompanied by the promise of pushing the purchase through as quickly as possible but we were hit with false promises and lies on numerous occasions yet again! Admittedly the recent COVID-19 pandemic did slow things down a little and this was completely understandable, however, when we were promised an update from the “Area Manager” after he had spoken to the Company Directors on how best to move this purchase forward we still had to chase several times with emails just to be told they were pushing for the purchase to go through as quickly as possible. We had to chase absolutely every request time and time again just to simply get nowhere. Then came moving day, we had some issues with the other parties time keeping, to which we informed Abbotts who did absolutely nothing to try and move the situation forward resulting in my Wife and Dad having to complain face to face at the Ely office. They were confronted with a member of staff best described as a “wet drip of a bloke” who didn’t know what to do or indeed understand our situation. For a business that relies on the general public for their existence, they showed complete disregard for communication and professional working practices. We were promised weekly updates; that didn’t happen. We asked for situation reports; nobody ever got back to us without us having to chase several times to be told “we’ll find out and get back to you” starting this merry-go-round of trying to get someone to answer emails and return our calls. I can see so many reviews which state how well all of these principles were done in other peoples purchases, however, our experiences with Abbotts Ely was a complete nightmare and littered with incompetence and lies, both of which we didn’t expect from reading the reviews before we started our process. In short, I firmly believe this to be one of the worst customer service experiences we have ever had.NegativeResponsiveness, Professionalism

Owen · 26 October 2020

★★★★★ 5/5

Google

I have been dealing with the Abbotts team & in particular David Monk this past 6 days with regard to a house I'm purchasing through them in Ely. I sent David an email a few days ago here it is: "may we say how impressed we both are with the kind, professional & courteous manner in which you are dealing with this sale", Fantastic communication & people skills & I wouldn't hesitate to use them if I needed to in the future. Well done team long may it continue.

Gary · 26 October 2020

★★★★★ 1/5

Trustpilot

Money loss and poor professionalism

My experience with Abbotts Rental Agency was incredibly frustrating and disappointing. Not only did they fail to return our advance rent payment in a timely manner after vacating the home, but they also didn't support us in claiming it back from the landlady, resulting in a loss of our money. Additionally, they neglected to back up the deposit properly and unjustly deducted exorbitant amounts, citing unnecessary expenses such as £710 for cleaning and double payment for tap replacement. This lack of transparency and fair treatment is unacceptable, highlighting Abbotts Rental Agency's disregard for their customers' rights and financial well-being.Im including their communicationsI seriously won’t entertain these kinds of behaviours from an agency like Abbotts.I have left the property at February 28th and till now they are claiming the landlady haven’t responded to them.It’s so frustrating to experience such kind of poor professionalism from themI have lost almost £1800 pounds and in debts

Anaz · 3 April 2024

★★★★★ 5/5

Google

We found Mark very professional, friendly and very helpful .above all excellent at keeping you informed .

Yvonne · 10 August 2026

★★★★★ 5/5

Trustpilot

Joanne from the Thorpe Bay office has…

Joanne from the Thorpe Bay office has been very helpful, Knowledgeable, and friendly . She made the process of buying a property easy for my husband and I to understand. She took her time to explain the process and I would certainly use Abbott s estate agents again in the future. I would most certainly recommend them to friends and family.

Linda · 6 May 2026

★★★★★ 5/5

Google

Adding a review based on our property viewing experience conducted by Jack B. Very professional, knowledgeable and friendly. We have had many viewings with a variety of agents in recent months but Jack was the first to be able to answer all our questions at the first viewing. Although the property wasn't quite right this time we hope to meet Jack again soon.PositiveResponsiveness, Quality, Professionalism

Bertie · 26 October 2022

★★★★★ 5/5

Google

Absolutely fantastic service from all the team at Abbotts. Pat was so friendly and up front about all the costs and explained everything to us so we knew the whole process :) Rebekah was so wonderful and helped us out so much through the process of selling and buying our forever home. All our questions and queries were answered quickly and efficiently and they were always so willing to help !! Totally recommend these guys to anyone buying and selling !!

Charlotte · 27 October 2019

★★★★★ 5/5

Google

Pat, David and Rebekah were all very friendly and approachable and answered all my questions. They also listened to my frustrations with how long the process was taking and spent hours of their valuable time chasing solicitors on my behalf. This has been my first experience of them and I will be sure to remember them in the future if I have need of an estate agent. Thank you for all that you did to help me get settled in my new home!

Katy · 27 October 2019

★★★★★ 5/5

Google

We cannot thank Abbott’s enough for the hard work and determination they have shown right from the start, to the sale of our house and for the purchase of the house we love! David went above and beyond in keeping us updated and ensuring everything goes smoothly which we are extremely grateful for. Not forgetting the professionalism of David, Pat and Rebekah throughout the whole process. Their invaluable advice and support has enabled us to have a stress free sale of our property. Thank you Team Abbott’s! :)

James · 27 October 2019

★★★★★ 5/5

Google

Adding a review based on our property viewing experience conducted by Jack B. Very professional, knowledgeable and friendly. We have had many viewings with a variety of agents in recent months but Jack was the first to be able to answer all our questions at the first viewing. Although the property wasn't quite right this time we hope to meet Jack again soon.

Rob · 10 October 2022

★★★★★ 5/5

Google

We were shown around a property by Mark Smith and were very impressed. He was very helpful, professional and gave great advice. We really appreciated his help and expertise.

Isobelle · 10 April 2026

★★★★★ 5/5

Google

Jack and Zak have been fantastic throughout a complex and demanding purchase! It is always pleasant to deal with people who clearly enjoy and are passionate about their jobs! I would 100% recommend Abbotts for their genuine and responsive service. Thank you for all your help!

Emma · 26 October 2025

★★★★★ 5/5

Google

Very impressed with Mark. He deserves a 5 star feedback. We are looking for our first house and while we are not in particular ready to buy, Mark took the time to explain everything and shows us the property around. He’s an asset for Abbots

Mata · 3 November 2025