Abbotts Ely reviews

★★★★★ 5/5

Google

Very helpful set of guys here mainly worked with Mark. I had a hard time organising buying a house as i work 6 days a week as well as lazy legal team but Mark and the others kept in contact helping out and encouraging those legal guys to hurry up. Im just glad my chain was just me for my first house and the women i bought from going straight to a new build i wish all people buying homes a stress free time 😅

S · 10 April 2026

★★★★★ 5/5

Google

Zack was fantastic throughout the entire process of purchasing my home. From the first viewing right through to completion, he was professional, responsive, and always willing to help. He kept me updated at every stage, answered all my questions promptly, and made sure everything moved forward smoothly. Buying a house can be stressful at times, but Zack’s communication and support really helped make the experience much easier. I truly appreciate all his hard work and would highly recommend him to anyone looking to buy or sell a property.

Zygimantas · 10 March 2026

★★★★★ 5/5

Google

We reached out to Mark to see a house we were interested in, and right from the start, we were impressed by his warm and professional attitude. Once we decided to go ahead with buying the house, Mark was amazing, he answered all our questions and guided us through each step of the process with patience and care. He really knows his stuff, pays attention to every detail, and made us feel completely comfortable and confident to start our homebuying journey.

Ris · 10 February 2026

★★★★★ 5/5

Google

Would definitely recommend Abbotts in Ely. Both Adam and Mark have been absolutely outstanding throughout the entire process of selling our property, from start to finish. They genuinely went above and beyond to help us every step of the way, and their professionalism, enthusiasm and dedication really stood out. We’re so grateful for all the hard work they put in and for making what can be a stressful process feel so much easier. Thank you both, we really appreciate everything you’ve done and wouldn’t hesitate to recommend you!

Maxie · 10 September 2026

★★★★★ 5/5

Google

Had excellent service and communication from both Mark, Property Valuer and Adam, Manager at the Ely Abbotts. We met Mark for our first and second viewings of the Property we ended up buying, he was prompt, patient and sure knows his stuff!. Adam we met at the office on day of completion to get the keys, he to was very professional. I would definitely recommend using these two guys to get the Property you want.

Sharon · 10 August 2026

★★★★★ 5/5

Google

Mark Smith assisted us with the sale of our home. From the onset his knowledgeable, professionalism, and personality made us feel we were in good hands. I believe these traits led to the quick sale of our home. He has also explained each step along the way to my wife and I in a clear manner. Great asset to Abbots Ely Branch.

David · 10 August 2026

★★★★★ 5/5

Google

Excellent service from all of the team at the Ely branch of Abbotts Estate Agents From the first meeting with Patrick who guided us through the whole process of selling our property. Jack , Zach & Mark who all visited us at our home to discuss the marketing , description and to familiarise themselves with our property. To Mark with his warm, friendly personality whilst being professional. Kept us updated from the first viewing, answering all our questions, through to the successful sale of our home . Great Team Sally & Earl

Sally · 10 March 2026

★★★★★ 5/5

Google

Mark was excellent to deal with, he followed up consistently and helped us with our search significantly. Out of all the agents we dealt with, Abbotts really stood out due to their personal approach, professionalism and attention to detail, we would highly recommend Mark and Abbotts!

Mark · 19 October 2025

★★★★★ 5/5

Google

So far i have found all the Staff at the Ely office to be very professional and helpful. Especially Mark and Jack. Kept me up to date with whats going on and always quick to respond to any questions i may have. 😃 …

Lorraine · 6 November 2025

★★★★★ 5/5

Google

I dealt with Mark smith as my realtor when purchasing my first property and he was always available to contact and very helpful throughout the whole process

Jack · 10 March 2026

★★★★★ 5/5

Google

After trying for months to buy our first house and not getting anywhere, Abbots were not just the only estate agent in the area to return our calls, but to find us a property to our requirements. Abbots made the entire process their end as smooth as it could go, they kept us updated constantly, and helped us get witnessed copies of IDs to Solicitors. Zero complaints, we would definitely use again.

Daniel · 10 October 2024

★★★★★ 5/5

Google

Mark has been professional, knowledgeable and easy to deal with throughout our journey so far. He’s also been responsive, keeping us well informed, and making the process straightforward.

Corey · 10 February 2026

★★★★★ 1/5

Trustpilot

“Nearly Ready to Exchange”, A Month After We Walked

So me and my partner were looking to buy our first house together. We found a doer upper in an area we liked with nearly all the features we wanted. We negotiated costs. Sophie, the estate agent, was very pushy from the outset, chasing us multiple times a day trying to get us to increase our bids. Eventually we settled on a figure everyone was happy with. We started this process in early February, based on the assurance that the property was chain free and the sale would be quick. Neither were true. The vendor told us in person that she would be moving into a rental to avoid delays. That commitment disappeared almost immediately. When we raised this, the agent suggested we must have imagined it. Helpful. Over the next few months we received a series of generic, copy pasted updates that had little to no relevance to our case. There was no accountability and no real progress. Most questions were avoided. It got to the point where we were told the estate agent would no longer be communicating with us and that we should contact the vendor’s solicitor directly. When we asked for their details, we were told it would be a conflict of interest to provide them. You could not make it up. We asked multiple times to speak to someone senior. No one ever got in touch. We asked to meet the vendor to discuss adjusting the price due to the delays and the misrepresentation. That was flatly refused. Meanwhile our mortgage offer was approaching expiry. Our conveyancers made it clear we needed a window between exchange and completion. Still nothing. So we walked. We formally told the estate agent on 23 May that we were withdrawing from the purchase. Today, 26 June, we got a call saying the vendor’s solicitor is “nearly” ready to exchange. That should give you a good sense of the pace and awareness we have been dealing with. Since then, we have found another property and overtaken the progress of the previous sale in a matter of weeks. Which really puts into perspective just how dysfunctional this entire experience was. If you are considering using this estate agent, ask yourself how comfortable you are with being ignored, misled and left in limbo for months. If the answer is very, then you will be in excellent company.

Josh · 26 June 2025

★★★★★ 5/5

Google

I recently contacted these guys in order to book a viewing on a property in which they were marketing. From the initial phone call, 2 forms of booking confirmation, meeting the lovely Mark at the property, to being asked for feedback on the next working day, the whole process was seamless. I didn’t feel pushed in any way when I said that the property wasn’t for me. I was encouraged to get a valuation of my property, of which I took them up on. Jack came out and gave his honest opinion and informed me of the estimated price of my property. This was followed up by an email explaining how he had come to this figure, using his research to support his figure. All in all I have been impressed with the lovely nature of the staff and the casual approach. They have left the details for me to mull over, making me aware that they are here if needed. No pushy salesman approach insight. If you are looking to market your property please consider this company!

Debbie · 8 November 2025

★★★★★ 1/5

Google

Very stressful dealing with Abbotts. Constantly telling us to reduce our price then (even to below our minimum that we could take for our house) when we eventually pulled out - didn't collect their sign at the front of our house despite my telling/asking them to. Wouldn't recommend Abbotts. (The sign is still here)

Ming · 10 June 2026

★★★★★ 5/5

Google

Mark has been great so far into our journey of moving home. Always prompt in replying and very polite. 👍🏻👍🏻 …

Ryan · 10 February 2026

★★★★★ 5/5

Google

Mark has been very helpful to me and my husband so far on our first house buying journey. He has been easy to contact, positive and full of useful information. Thanks Mark!

Rebecca · 2 November 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Mark at Abbotts Estate has been incredibly helpful and professional throughout the entire process. He was excellent during the viewing and made everything run smoothly. Highly recommended, Thank you, Mark

Enzo · 2 November 2025

★★★★★ 5/5

Google

Abbotts Estate Agents have been excellent throughout my property purchase. Mark was very helpful during the viewing, and Patrick made the whole process possible. Highly recommended. They have gone above and beyond. Thank you

Silvio · 1 October 2025

★★★★★ 5/5

Google

Mark has been very professional, helpful, and courteous throughout the property purchase process. Highly recommended.

Dickson · 10 March 2026

★★★★★ 5/5

Trustpilot

Very knowledgeable and helpful

Very knowledgeable and helpful. They prioritised sending the right person round rather than the number of people they sent round. Then, after we sold they were very helpful in the conveyancing process. They have a specific department for that who was able to explain things when I was unsure and to liaise with solicitors and the other agents. When problems arose they were key in resolving it and finding the right solution. While we worked mainly with Joanna from Thorpe Bay we also had a lot of help from Amy on the after sale. They have also continued to support us after the sale.

Kathryn · 2 June 2026

★★★★★ 5/5

Google

Thank you to Pat and all the Team for making my move happen🙂 it was greatly appreciated that you all went above and beyond. …

Richard · 3 November 2025

★★★★★ 5/5

Trustpilot

Paige and Danielle

Paige and Danielle. Let down by Nwes start up loan company i suddenly find myself four thousand pound short of securing my tenancy. The two women dealt fairly and communicated with the landlord about my sudden change of circumstances. They brokered solutions that both landlord and tenant found reasonable. Tenancy is still agreed and only two days to resolve these unexpected issues. I'm impressed these two women treat customers like individuals not tick boxes. They have excellent communication skills and genuine interest in each individual customer. These are rare qualities in Estate Agencies...Most Estate agents don't want to even show you a property without proof you have the cash... Cut throat mercenary world we live in where care is just a word with little meaning. Paige is a beautiful polite and caring young woman who is both professional and fair. Paige is able to get results for all involved. Danielle the manager is understanding professional yet looking to broker deals that leave everyone feeling happy. What a team!

Hannah · 22 January 2025

★★★★★ 5/5

Google

I had an amazing experience with Mark! From start to finish, he was incredibly professional, knowledgeable, and patient. He also put me in contact with their mortgage brokers to better understand the process in buying a new home. Mark took the time to answer all my questions and provided honest insights about the property. It was a great experience overall, and I truly appreciated their courteous and informative approach.

Paloma · 1 November 2025