Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCharlotte Maclean is wonderful to deal…
Charlotte Maclean is wonderful to deal with - she is punctual, reliable, professional and kind, always ready to go an extra mile to meet one's expectations, always ready to help to ensure one's needs are met! Extremely pleased to have her as my property manager. I believe her attitude and approach to work reflect K&F values. Thank you Charlotte!
Ana · 31 January 2025
Agent replied · 22 February 2025
Thank you so much for your kind words. It was a pleasure working with you. Please don’t hesitate to contact me should you require any further help. Kind regards Charlotte
★★★★★ 5/5
TrustpilotKnight Frank delivered an outstanding service
Knight Frank delivered an outstanding buyer experience for us. We fell in love with our house at a time that there were many moving parts both personally and within the economy and KF held our hand through the process brilliantly. The team both front and back office communicated clearly and with total candidness, organising the proceedings in a far superior way to those on our selling side with one of the other well known agents. I could not recommend the partnership from Knight Frank more highly; THANK YOU Charlie Taylor and Giselle Holman and the rest of the team supporting us.
Alex · 14 February 2024
Agent replied · 24 November 2024
Dear AlexThank you so much for your kind review, I am delighted you got the house of your dreams and thank you for highlighting Giselle and her brilliant sales progression. It is often an area that is forgotten about but is now so important and stops needless fall throughs. Hopefully, see you soon,Best wishesCharlie and the team in Bath.
★★★★★ 5/5
TrustpilotProfessional, friendly, non-pressurised service from KF
We have recently purchased a flat through Dan Cowling in the Chelsea office of Knight Frank. Dan was a friendly, calming presence throughout the transaction, never pressurising us to make decisions, and providing helpful, patient and professional advice. He was a very effective communicator between us and the vendors, which proved invaluable. We are very grateful, and highly recommend Dan and KF.
Nicola · 20 December 2024
Agent replied · 22 February 2025
Dear Nicola,Thank you for your wonderful feedback. I'm thrilled I could help you with your purchase, and that you had such a positive experience!Many thanks,Dan & the Knight Frank Chelsea team
★★★★★ 5/5
TrustpilotExcellent service
I have been using Knight Frank as my managing agent since April 2023. Their service has been fantastic.I have had multiple issues with my flat/the tenants, but I am pleased to say that Knight Frank have been invaluable as the managing agent. Hamzah Musaddaq has been in charge and very much on the front foot with every conversation/issue with the tenant. His pro-active approach and forward thinking means I literally have nothing to do apart from agree with his points.The service has been exceptional and I would certainly recommend that anyone considering using this service does. It is absolutely worth it and saves you a considerable amount of time, effort and stress.
Mr · 12 February 2024
Agent replied · 24 November 2024
Thank you so much for your glowing review Mr West! It is a pleasure to help. Thank you for your collaboration and quick responses throughout. If you need anything, please do reach out and I will do my best to help.Hamzah
★★★★★ 2/5
TrustpilotSlow and unprofessional
Slow and unprofessional. Knight Frank and Vast Group were unable and unwilling to fix a shower door in the bathroom for many months. Both Knight Frank and Vast Group disappear for months at a time and I have to chase both of them and only my chasing would restart the process, but not for long as they would simply forget me and the problem would remain - the shower door would continue to leak and they wouldn't care. The repairs and administration would fall through the cracks and drag on for months. Knight Frank wouldn't agree to replace Vast Group with another contractor, so I'm stuck with a broken shower door flooding the bathroom for months, with nothing I can do about it because the apartment is managed by Knight Frank.
Anton · 12 February 2024
Agent replied · 24 November 2024
Dear Anton,We are really sorry to hear about your experience. We would be keen to investigate this matter further. If you could please reach out to complaints@knightfrank.com, a member of the team will look into this for you. Please accept our apologies again. Knight Frank
★★★★★ 5/5
TrustpilotLouna was absolutely superb…
Louna Del Barrio was absolutely superb throughout the entire process of finding and securing a home that met our needs. She was exceptionally efficient, diligent and reactive to all of our requests ensuring the entire transaction was smooth and seamless. When moving into our property Louna and her colleague Walid Javadi were helpful, resourceful and charming resolving every little issue that materialised.
Ian · 9 December 2024
Agent replied · 22 February 2025
Dear Ian, Thank you for taking the time to write about your experience with us. Walid and I hope you will be settling in nicely in the new property and enjoy the neighbourhood. Best wishes, Louna
★★★★★ 5/5
TrustpilotWonderful experience with Walid Javadi
Our experience with Knight Franks was fantastic, thanks to Walid, our primary contact. He was incredibly friendly, helpful, and patient. Walid never pressured us and actively encouraged us to thoroughly inspect the property and ask any questions we had. He even provided valuable advice beyond what we initially asked for. All further interactions with Walid and the agency were highly positive and professional. Walid made our move a smooth process, and we wouldn't hesitate to recommend him.
Hayk · 30 March 2024
Agent replied · 24 November 2024
Dear Hayk,A sincere pleasure to have worked with you to find a new home for your family. I’m very grateful for your cooperation and trust in this process, and very much hope my advice proves useful in due course.Very best, Walid.
★★★★★ 5/5
TrustpilotJocelyn Zhang, the incredible property manager
Jocelyn is always in cheerful, patient, proactive and professional manner providing me help whenever I need, no matter how busy she is. She always takes her extra time looking into every case I raise up, and giving me the best solution/suggestion swiftly. I am happy with peace of mind having my property managed under her. Great job Jocelyn !
SJ · 17 January 2025
Agent replied · 22 February 2025
Thank you so much for your kind words! I truly appreciate your feedback. If you ever have any more questions or need assistance, don’t hesitate to reach out. Kind regards,Jocelyn
★★★★★ 5/5
TrustpilotJust sold …
Recently sold my property in NW6 with the professional help of the team at Knight Frank in Queen’s Park. Sarah was particularly helpful in giving me advice on pricing and Becks in liaising between me and the buyer to get the sale over the line in a timely fashion. Thanks to you all for making this as smooth as a house sale can ever be.
Mel · 16 October 2024
Agent replied · 26 October 2024
Dear Mel,Thank you so much for your thoughtful review! It was a pleasure working with you to sell your property. I’m glad the team could make the process as smooth as possible, and it’s wonderful to hear that both Becks and I were able to support you throughout. Wishing you all the best, and if you ever need anything in the future, don’t hesitate to reach out!Kind regards,Sarah and the Knight Frank Queens Park team
★★★★★ 5/5
TrustpilotWe had been in the market for 5 years…
We had been in the market for 5 years and finally found the right home thanks to Oliver Dawson from Knight Frank Belgravia. He was incredibly kind, informative, and efficient throughout the entire process. His recommendations, including an amazing solicitor, were spot on and made everything go smoothly. I highly recommend Oliver for anyone looking for a reliable and supportive estate agent. Thank you for making our long search worthwhile and stress-free!
Gul · 21 June 2024
Agent replied · 26 October 2024
Gul,Thank you for another kind review! It was a pleasure to work with you. I am delighted to hear that you were happy with your solicitor.Oliver Dawson
★★★★★ 5/5
TrustpilotToru is the BEST !!
Mr. Toru Yoshioka, Property Manager is the most honest of the hundreds of people I have met around the world. His work is incredibly quick and accurate, and he is extremely polite to everyone. He is a model of property management. He is so talented that I guarantee he is a valuable asset. I sincerely hope that he will be evaluated correctly and that he will work for Knight Frank for a long time.
Amy · 8 May 2024
Agent replied · 26 October 2024
Dear Amy,Thank you so much for your generous words. I am delighted to have been able to assist you.Please do not hesitate to reach out if you need more assistance or support.Kind regards, Toru
★★★★★ 5/5
TrustpilotGreat people to work with
Excellent brochure and house description.
Friendly well briefed people showing the house
Good behind the scenes vetting of possible buyers
Excellent final stages of communication on a complicated sale.
Lovely people to work with at all times
Robert · 1 October 2026
Agent replied · 10 October 2026
Dear Robert
What a lovely review. Thank you for entrusting us with your home of 50 years - it has been a genuine pleasure working with you and getting to know you both during this time. I hope you are in your new home soon and settle in quickly, new address for the Christmas card this year!
Best wishes
Laura and the Knight Frank North Hampshire team
★★★★★ 5/5
TrustpilotDan and Tom were fantastic during my…
Dan and Tom were fantastic during my sale - they sorted all difficulties with professionalism and patience.
Anna · 16 March 2026
Agent replied · 26 October 2024
Hi Anna,
It’s been a pleasure to work with you, and sell your property!
We were delighted to help with the planning permission process, and get the sale over the line.
All the best,
Dan, Tom and the Knight Frank Cobham team
★★★★★ 5/5
TrustpilotWalid Javadi was extremely professional…
Walid Javadi was extremely professional and efficient in helping me rent a studio in a very short time. He handled everything quickly and made the whole process smooth and stress-free. Highly recommend his services!
Ruslan · 15 October 2025
Agent replied · 17 October 2025
Dear Ruslan,
Thank you very much for your review, it was a pleasure to assist your search, and I am glad to have been a small help in finding you the right place.
I hope that you will enjoy your new home and would not hesitate to be there in finding you another move in future.
Very best,
Walid
★★★★★ 5/5
TrustpilotJamie Vass was an absolute pleasure to…
Jamie Vass was an absolute pleasure to work with whilst renting out my property. Having a few different estate agents value my rental property, Jamie was the only one who made me feel confident within his approach and his track record certainly backs that up! Jamie made the experience smooth & stress free. I would have no hesitation in recommending himself and Knightfrank to friends and family - Thank you Jamie!
Joe · 19 June 2024
Agent replied · 26 October 2024
Many thanks Joe, I appreciate your kind words. Naturally we were ecstatic to be your first choice, I also thank you for your trust in me to help find your tenant and you had a good experience. I wish you all the best, speak soon. Jamie.
★★★★★ 5/5
TrustpilotChoosing Knight Frank to let property
We made a wise choice in selecting Knight Frank in Wimbledon Village to help us rent out our home. Working with Laura and Harriet was an excellent experience. Every step of the process, from marketing the property to finding the ideal tenants, agreeing to the terms of the contract, and managing payments, was smooth and issue-free.Based on our positive experience, we highly recommend Knight Frank real estate agency
Ervin · 1 August 2024
Agent replied · 26 October 2024
You are more than welcome Ervin! We have enjoyed working with you both too over the last few months and we are as delighted as you for the result. So pleased you have enjoyed the process as well.
★★★★★ 5/5
TrustpilotThe Sale of our house through the Clifton Office
We finally exchanged contracts over the sale of our house today after a lengthy period which was far from straightforward. Rachael Hancock has been an absolute star throughout, keeping us well informed in a very efficient and professional way. Thank you so much Rachael, your efforts are greatly appreciated. Rachel Bews has organised viewings to fit in with us, following up as necessary and thank you very much Rachel. David and Jane Farrar.
David · 24 April 2024
Agent replied · 24 November 2024
We are so pleased that we finally managed to get the exchange. Thank you for your kind instruction and patience you were an absolute pleasure to assist.
★★★★★ 5/5
TrustpilotExceptional client service and a successful sale
The Knight Frank South Ken team (particularly Jordanna and Nicole) did a fantastic job securing the sale of our LGF flat recently. They kept us appraised of how the marketing process was progressing, and we really felt like they went the extra mile to get prospective buyers through the door. They then expertly managed a number of hurdles between exchange and completion. We wouldn’t hesitate to recommend them.
Claire · 24 July 2024
Agent replied · 26 October 2024
Dear Claire,Thank you so much for your kind words, it was a pleasure to work with you both. We wish you the best in your new home!Kind regards,Nicole & the Knight Frank South Kensington team
★★★★★ 5/5
TrustpilotHelen at Knight Frank has made our…
Helen at Knight Frank has made our experience of buying a new home as easy as possible. She is friendly and professional in equal measure and does what she says she will which is definitely not always the case!!
JUDITH · 10 September 2026
Agent replied · 23 September 2026
Thank you very much for your very kind review, it was lovely working with you both towards the purchase of your new home. I am sure you will be very happy there. If there is anything I can do in the meantime, before completion, please do let me know.
Best wishes
Helen and the Knight Frank Stow-on-the-Wold team
★★★★★ 5/5
TrustpilotWe dealt with Danielle at Knight Frank…
We dealt with Danielle at Knight Frank for a purchase in Monument which needed to complete quickly. She did everything she could and we got to the finish line in time. The process was super efficient and enjoyable. I would recommend Danielle to anyone buying or selling in the City or Canary Wharf, for sure.
Ian · 4 February 2025
Agent replied · 22 February 2025
Dear Ian,Thank you so much for your kind words! I'm so glad I could assist you and make the process as smooth as possible. It was a pleasure working with you.If you need anything else in the future, don’t hesitate to reach out!Best wishes,Danielle & the Knight Frank Canary Wharf team
★★★★★ 5/5
GoogleAfter a rather lacklustre service with a local estate agent it was a breath of fresh air to deal with Knight Frank! Jamie who looked after us through the whole process couldn’t have been more pleasant and easy to deal with, super quick with getting things sorted and always there when we needed him, A* service!
Reuben · 11 May 2026
Agent replied · 11 October 2026
Many thanks for the kind words Reuben, I am glad to have helped you both with your move. You have both been a pleasure to deal along the process and I am glad to hear that you has a much better experience vs local competitors.
Jamie
★★★★★ 5/5
TrustpilotKatie and Kavita have made my whole…
Katie and Kavita have made my whole experience as a new overseas landlord seamless. Helping me navigate all the tasks required along the way in a timely manner. Always just one message / call away and happy to help!
MsL · 4 September 2026
Agent replied · 23 September 2026
Thank you for your kind words and it has been a pleasure to help you navigate your new tenancy.
Kind regards,
Kavita, Katie and the Knight Frank Ascot Lettings team
★★★★★ 5/5
TrustpilotKnight Frank have been managing my…
Knight Frank have been managing my property for years now and have always been communicative, friendly, and professional. I appreciate how well-connected they are to the right experts when something goes wrong, and how they keep me updated on all activities. Phillip Dunn has taken great care of me more recently, so thanks Phillip!
Dina · 27 January 2025
Agent replied · 22 February 2025
Dear Dina,Thank you for your kind words, it is very much appreciated. Kind regards,Phillip
★★★★★ 5/5
TrustpilotRenewal Agreement - Brigette
I recently had to renew an agreement with a tenant. Brigette from renewals helped me through this process; everything was easy and well thought out. Brigette helped coordinate with the lettings teams, was transparent, quick, and clear with her communications, and completed the renewal without a problem. Thank you Brigette for your help with this and for making this process easy.
Jon · 16 October 2024
Agent replied · 26 October 2024
Thank you for your kind review Jon. It was an absolute pleasure assisting you with the lease renewal. Kind regardsBrigette
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
