Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJason Nwimo (Propery Manager) has been…
Jason Nwimo (Propery Manager) has been managing our property for some time and has excelled our expectations. He is reliable, friendly and professional. He delivers a very high standard of care/service to his clients, and does so enthusiastically and with devotion.
LC · 13 April 2024
Agent replied · 24 November 2024
Good morning Lauren,Many thanks for your review here It has been a pleasure and thank you for entrusting our Knight Frank PM team with your propertyGood luck with all in future Should you need anything else at all, please do not hesitate to reach out via the normal channelsWarm RegardsJason
★★★★★ 5/5
TrustpilotThe manager of my rental property
The manager of my rental property, Chervon Pierre, has been a pleasure to work with. She is extremely efficient and thorough. She has left the next manager high hurdle.
Michael · 4 November 2024
Agent replied · 24 November 2024
Thank you for your positive review Michael, I always strive to provide excellent customer service and it has been a pleasure working with you. Best wishes, Chervon
★★★★★ 5/5
TrustpilotReceived great assistance from a…
Received great assistance from a property manager Louis, who helped with some maintenance issues prior to the check out and sorting out the inventory list.
Tanya · 31 December 2024
Agent replied · 24 November 2024
Thank you Tanya, I am glad I could have been of assistance. Good luck with your next tenancyThanksLouis
★★★★★ 5/5
TrustpilotVinnie from renewals has been great to…
Vinnie from renewals has been great to work with. He has made our lease extension a simple matter. He is courteous and prompt with his communication. I appreciate Vinnie's style and enthusiasm.
Sean · 15 September 2024
Agent replied · 26 October 2024
Dear Sean,Thank you very much for the lovely review.Wishing you all the best.Kind regards,Vinnie
★★★★★ 5/5
GoogleWe were thoroughly impressed by the hard work and professional service from Andrew and his team during our recent sale.
Matthew · 11 October 2021
Agent replied · 23 October 2024
Dear Matthew,
It was a pleasure working with you and thank you very much for your kind review.
Kindest regards,
Andrew
★★★★★ 5/5
TrustpilotTop Level Service
Stan's service was of the highest order. Classy, supportive, honest and responsive. We didn't go with the property in the end, but his service was impeccable and we will consider Knight Frank in the future as a result.
Joe · 30 May 2024
Agent replied · 26 October 2024
Joe it was a pleasure to assist you, I hope you enjoy your new home and that our paths cross again in the future.Many thanks,Stan
★★★★★ 5/5
TrustpilotProfessional and helpful team
Had the pleasure of working with Ollie Hayden (Associate) and Sasha Gray-Crosby (Senior Property Manager) this year who were both friendly, helpful and professional - can highly recommend each of them!
T · 27 September 2024
Agent replied · 26 October 2024
Thank you for you kind review. It was a pleasure assisting you. Ollie and Sasha
★★★★★ 5/5
TrustpilotThe lettings agent who helped me find my flat
The lettings agent who helped me find my flat and to complete the contract process was extremely efficient, professional and clear, and on the day of the move helpful beyond the call of duty
Frances · 5 August 2024
Agent replied · 26 October 2024
Dear Frances,Thank you so much for your kind words. It was a pleasure assisting you throughout the process, and I'm delighted to hear that you were pleased with the service. Moving can be stressful, so I'm glad I could help make the day a bit easier for you.Wishing you all the best in your new home!Kev
★★★★★ 5/5
TrustpilotVinnie from the Knight Frank renewals…
Vinnie from the Knight Frank renewals teams gave excellent advice and guidance; was knowledgeable, responsive, professional and helpful; and processed the on line documents extremely quickly, overall and outstanding service.
Stephen · 9 October 2024
Agent replied · 26 October 2024
Dear Stephen,Thank you for the lovely review.It was a pleasure to assist you and thanks again for choosing Knight Frank.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotGreat support!
I was anxious about searching for a property in the UK for the first time, but thanks to the Japan Desk team, I was able to find a great property.Their support was always appropriate and quick, and I felt safe in dealing with them.
中村司 · 23 January 2024
Agent replied · 26 October 2024
Thank you very much for your kind words, it has been a pleasure to help you. We are always here if you need any further assistance.Kind regards,Japan Desk Team
★★★★★ 5/5
TrustpilotExcellent experience with James at…
Excellent experience with James at Knight Frank. Super accommodating, very responsive, helped us a great deal negotiating with the landlord and landing us an amazing flat. All around awesome Lettings agent, and a breath of fresh air in a lazy market.
Valerio · 20 March 2024
Agent replied · 24 November 2024
Thank you for the kind review, it is extremely appreciated.It was a pleasure helping you with your search, and please do let me know if I can help with anything else.Very best wishes,James
★★★★★ 5/5
TrustpilotThey have been easy and quick to deal…
They have been easy and quick to deal with. ‘Brigette from Renewals has especially been helpful and made the process painless.Thank you.
Matty · 28 January 2025
Agent replied · 22 February 2025
Dear MattyThank you for your feedback and it was my pleasure assisting you with your lease renewal.Kind regardsBrigette
★★★★★ 5/5
TrustpilotWapping letting - great service
Contacted Peter to see a property to rent at 8am on Friday, he managed to find me a slot on the same day. He was very professional, knew about the property and I was very impressed with the service. Definitely recommend.
Nicki · 19 March 2024
Agent replied · 24 November 2024
Thank you Nicki.It is a pleasure assisting you. Peter
★★★★★ 5/5
GoogleAndrew, Natalie and the team were fantastic throughout; they went the extra mile when unexpected external issues arose and dealt with it in an extremely positive and proactive manner.
They also stayed in close touch whilst the sale was being processed and helped get it "over the line".
Thanks once again!
David · 11 October 2021
★★★★★ 5/5
TrustpilotFantastic service
Fantastic sales team. Beautiful photos. Understood our distress at leaving family home and our need to downsize. Our agent was the one pushing everything forward all the time. Keeping us updated. Even our buyers commented on how good our agent was!
Sarah · 12 March 2024
Agent replied · 24 November 2024
Dear Sarah, Thank you for trusting us with your home and we wish you all the very best with your onward plans.Best wishesOli & the Knight Frank Sevenoaks team
★★★★★ 5/5
TrustpilotMany thanks to Daniel Lloyd
I appreciate the support and prompt communication from Daniel Lloyd with all parties for the replacement of the broken washing machine in the apartment we are renting. The issue was solved quickly and smoothly
Svitlana · 22 July 2024
Agent replied · 26 October 2024
Hi Svitlana thank you for your kind words, please feel free to reach out when you have any issues in the future. I am always happy to support where I can.Kind regards,Daniel
★★★★★ 5/5
TrustpilotA very professional & efficient service
Both Laura and Harriet, from the Wimbledon Village lettings team, were extremely efficient and professional when handling the re-letting of our property. They both ensured that we were always kept fully updated of progress and the team were at hand to assist whenever possible, going beyond what was necessary. A big thanks to all.
Susan · 18 April 2023
Agent replied · 26 October 2024
Thank you Susan! It is always a pleasure working with you too and we are so pleased you are happy with your new corporate Tenant.Kind regardsLaura and Harriet
★★★★★ 5/5
TrustpilotFantastic service
Robin Macdonald, Sarah Rynne, Peter Pietrzak and the Knight Frank team have been incredibly helpful across the entire process in renting our flat. They have been on hand, responsive and quick to assist with any queries.
Liam · 14 June 2024
Agent replied · 26 October 2024
Hi Liam, thank you so much for your kind review! It has been a pleasure working with you and we wish you all the best in your new home.
★★★★★ 5/5
TrustpilotBrigette from Renewals
Brigette from the Renewals team at Knight Frank provided great service in securing my tenancy renewal. She was professional, responsive, and made the entire process seamless. a stress-free experience. Highly recommend her for any property management needs.
Kari · 26 May 2024
Agent replied · 26 October 2024
Dear KariI appreciate your kind words and it was lovely working with you on the renewal. Kind regardsBrigette
★★★★★ 5/5
TrustpilotJosh at Knight Frank
I can commend Josh for his helpfulness, knowledge and professionalism while acting as property manager for my rental property. I feel that I can ask his advice - and as a first time landlord that is something I definitely need.
Aud · 28 March 2024
Agent replied · 24 November 2024
Thank you Audrey. I am very happy to be your trusted advisor and be able to assist in all matters relating to property. Being a first-time landlord can be a daunting undertaking for some, so helping to make your experience stress-free and easy going is a real pleasure. Best wishes, Josh
★★★★★ 5/5
TrustpilotBrigette from renewals has been very…
Brigette from renewals has been very helpful for me over the past few years, always helping me secure a good deal and keeping a great relationship between me and my landlord maintained over the years. Many thanks
Joe · 22 May 2024
Agent replied · 26 October 2024
Hi JoeThank you taking the time to write this review. I am so pleased we came to an agreement that is positive for both you and the landlord. Until next year!Kind regardsBrigette
★★★★★ 5/5
TrustpilotProfessional but human
Professional, friendly and helpful. Charlie especially made me feel I was in trustworthy and transparent company rather than having to sift through the usual estate agent jargon. I wouldn’t hesitate to recommend.
Sophie · 14 August 2024
Agent replied · 26 October 2024
Thank you very much Sophie, I’m glad I could help and I wish you all the best.
★★★★★ 5/5
TrustpilotExceptional customer service
I worked closely with Patricia when my property came up for rent again. She was exceptional and so prompt in responses and her due diligence was excellent. This made my experience so easy esp when travelling abroad at the time.
Neelam · 11 March 2024
Agent replied · 24 November 2024
Thank you, Neelam, I appreciate your kind words, I am glad I could assist you in letting your property and finding you suitable tenants. Patricia
★★★★★ 5/5
TrustpilotGreat agents that communicate
Great agents that kept us and all involved well informed and updated regularly on progress within the chain, some times a few to many communications But better to be that way.
Mrs · 24 August 2024
Agent replied · 26 October 2024
Thank you for your kind words Angela, it was great working with you and getting this across the line. I hope you settle in well. Florence and the team at Knight Frank
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