Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotKnight Frank helped me find my current…
Knight Frank helped me find my current place and they have been helpful.Credits to Jason Ung who has been very professional throughout the process and I was able to find a place I like thanks to him.Also thanks to Henry Nwokejiobi for his professional service and I appreciate his support.
AW · 11 November 2024
Agent replied · 24 November 2024
Thank you for your kind words. We hope to continue providing a high level of professional support and we will ensure your time with us goes smoothly.All the best, Jason and Henry
★★★★★ 5/5
TrustpilotJade is a superb advisor
Jade is a superb advisor - when I was buying my flat, she handled what was at times a difficult transaction calmly and smoothly. She goes above and beyond, and always with a smile. She was, and will continue to be, my go to person for anything KF. Thank you Jade.
Sara · 22 October 2024
Agent replied · 26 October 2024
Dear Sara,I appreciate your kind words, and your trust in me is hugely appreciated, thank you.Look forward to working with you in the future!Kind regards,Jade
★★★★★ 5/5
TrustpilotHonestly blown away
Honestly blown away with the level of care and fairness we received working with Knight Frank to rent our flat, especially compared to other agencies we’ve worked with in the past. We worked with Timi specifically and he was communicative, warm, and checked in frequently with us to make sure the leasing and move in process ran smoothly.
Kristin · 28 June 2024
Agent replied · 26 October 2024
Hi Kristin and Will,Thank you for the kind review.If there is anything I can help with in the near future, do let me know!All the best,Timi
★★★★★ 5/5
TrustpilotKnight Frank - professional and pragmatic agent
Knight Frank are a very professional outfit who have an appreciate of the market and employee sensible people. They are realistic about asks of tenants and I recommend them. Recently I have worked with Brigette from Renewals who was particularly helpful. Thank you.
Ben · 12 February 2025
Agent replied · 22 February 2025
Thank you for your kind words Ben. I am thrilled to have provided you with such a great service. Thank you. Brigette
★★★★★ 5/5
TrustpilotGreat Experience!
Knight Frank has been our renting agent for last few years. KF handled the lease renewal process exceptionally well. My contact person at KF was Brigette from their renewals team. Brigette was very helpful throughout the process and made the renewal process painless.Thank you.
Harshit · 29 January 2025
Agent replied · 22 February 2025
Dear HarshitThank you for taking the time to write a feedback. It was my pleasure assisting you and Sonia with the lease renewal. Kind regardsBrigette
★★★★★ 5/5
TrustpilotRosi is a joy to work with
Rosi is a joy to work with. She has a calm, pro-active manner and excellent attention to detail, she looks into matters thoroughly to everyone's benefit. Unbeknown to us, Rosi had recently joined Knight Frank and was thrown into the deep end. Her approach gave us no clue. Rosi offers a safe pair of hands for those lucky to work with her.
JP · 11 April 2024
Agent replied · 24 November 2024
Hi Jenny, Thankyou for your kind words & taking the time to leave a review, it has been a pleasure managing your property & I hope to work with you again in the future. Best wishes, Rosi.
★★★★★ 5/5
TrustpilotFriendly, professional team
From the moment of contact, to finding and securing a great tenant, the team have been brilliant. So friendly and professional throughout. It was a quick turnaround, which was organised seamlessly. I wouldn’t hesitate to recommend Knight Frank and I shall happily use them again.
Michele · 7 May 2026
Agent replied · 26 October 2024
It was a delight to find you another Tenant Michele, thank you for your great review. Angharad, Jamie & Tina
★★★★★ 5/5
TrustpilotFlat 50 Sharp House: Daniel Lloyd
Daniel Lloyd has been consistently very helpful and timely with his responses to our queries and issues, throughout our tenancy,
Alex · 22 October 2025
Agent replied · 23 October 2025
Thank you for your kind feedback. I am pleased to hear that my support throughout your tenancy has been helpful and timely. It has been a pleasure assisting you, and I remain committed to providing a high standard of service. Should you require any further assistance in the future, please do not hesitate to get in touch.
Daniel
★★★★★ 5/5
TrustpilotWe have had a wonderful experience with…
We have had a wonderful experience with Stefanie Sutch in our experience of finding a new rental home. Communication has been great, she has been accommodating and available as we went into the house a few different times before moving in and she was able to negotiate our asks from the landlord perfectly on our behalf. Thank you Stefanie!
Rebecca · 20 May 2024
Agent replied · 26 October 2024
Dear Rebecca, Thank you so much for your very kind words.It has really been a pleasure to help you with this move. I hope everything goes well in your new home and please let me know should you need any further help from me in the future. Kind Regards,Stefanie
★★★★★ 5/5
TrustpilotCharlie is reliable and responds fast
Charlie is reliable and responds fast. My new flat is in Notting Hill. I didn’t figure out how to open the door with the keys on my first move-in day. Charlie came to flat within 10min from the office to help me. Many thanks to Charlie and the other trustworthy Knight Frank colleagues.
Yan · 1 September 2024
Agent replied · 26 October 2024
Dear Yan, Thank you for your kind words, I am always very happy to help. Best wishes,Charlie
★★★★★ 5/5
TrustpilotGeorgina was absolutely brilliant
Georgina was absolutely brilliant. From the moment we contacted her to express an interest in the property to the day of completion, she was open, honest, supportive and proactive. It's thanks to Georgina that we are now settled in a home that we love.
Rebecca · 12 January 2025
Agent replied · 22 February 2025
Thank you so much for your kind feedback. We are so pleased we could help you make this happen. We wish you all the best.
★★★★★ 5/5
TrustpilotVery positive experience!
Throughout my tenancy process, Yenssi McKenzie-Graham was very communicative and super nice to work with! She promptly answered all my emails and queries, and helped me negotiate with landlord to extend my tenancy end date, keeping me informed about every step. It was very helpful, thank you Yenssi!
Krešimir · 15 November 2024
Agent replied · 24 November 2024
Thank you Krešimir for your positive review! Your kind words truly mean a lot to me, and it was an absolute pleasure working with you throughout your tenancy.As you prepare for your international move, I want to wish you all the best. This is an exciting step in your journey, and I’m sure you’ll thrive in your new destination. Please remember, we’re here for you if you need any assistance or advice! Best, Yenssi
★★★★★ 5/5
TrustpilotProfessional & Prompt Support by Kim & Molly
I am very pleased with the professional and prompt support by Kim Brooke & Molly Major who helped me find a good tenant for my apartment. They provided me with end-to-end process clarity and seamless tenant onboarding alongside timely and complete payment. Thank you Kim & Molly for your outstanding work & effort which I truly appreciate.
Eng · 18 June 2024
Agent replied · 26 October 2024
Dear Eng,Thank you for such a kind review. We're pleased we managed to help you find a good tenant and make the process smoother for you. If you need any further assistance please do not hesitate to contact us!Kind regards,Kim and Molly
★★★★★ 5/5
TrustpilotI had an exceptional experience with…
I had an exceptional experience with James in finding my perfect apartment. He was incredibly helpful and attentive throughout the entire process. I was overseas and he visited the apartment and gave me a virtual tour. I appreciate his dedication and professionalism. I highly recommend James for anyone looking for a reliable and committed real estate agent.
Ceylan · 14 June 2024
Agent replied · 26 October 2024
Thank you for the kind review, Ceylan.I look forward to helping you again in the future!All the best,James
★★★★★ 5/5
TrustpilotGreat experience and excellent service
I worked with Ines to find a flat in Notting Hill. She was incredibly helpful, knowledgeable, attentive, and truly a pleasure to work with. The process was very efficient and Ines made sure all of my questions were answered. Would definitely work with Ines again and highly recommend she and her team to any buyers/tenants.
Grace · 15 July 2024
Agent replied · 26 October 2024
Hi GraceThank you for your kind words, so happy to hear you are enjoying the flat.It was an absolute pleasure to assist you, see you around Notting Hill!
★★★★★ 5/5
TrustpilotExtremely professional service
Knight Frank were respectful, honest, professional and calm all the way from first marketing our property to eventual completion day. Would highly recommend them.
Katie · 17 September 2026
Agent replied · 23 September 2026
Thank you so much for your 5-star review. I’m really pleased you had such a positive experience. It was a pleasure to work with you, and I wish you all the best with your move.
Kind regards
Sion and the Knight Frank Windsor team
★★★★★ 5/5
GoogleWe cannot recommend Natalie highly enough. Throughout the whole marketing and sale process, she provided constant support and advice in a very calm, knowledgeable and professional manner. Because she was pro active throughout, as well adept at liaising with all parties, our exchange date was reached smoothly and swiftly.
Tim · 11 October 2024
Agent replied · 23 October 2024
Thank you very much for your kind review. We are really pleased to have worked with you on your sale, all the best with your onward move!
★★★★★ 5/5
TrustpilotThe company helped me in many ways,
The company helped me in many ways,Screening the tenants, suggesting a fair price to rent my unit comparing to the latests market trends, and offering a fair - quality maintance offers and other valuble things important to me as a landowner.Finllay, many thanks to Joceyln Zahng she was handeling my unit in expecianal yet very proffsional way.
Jaser · 25 May 2024
Agent replied · 26 October 2024
Hi Jaser,Thank you for taking the time to submit the review. It was a pleasure working with you, should you have any question, please do not hesitate to reach out. Kind regards,Jocelyn
★★★★★ 5/5
TrustpilotWe had the pleasure of working with…
We had the pleasure of working with Emma Soanes from Knight Frank real estate agency. Emma was incredibly responsive, swiftly liaising with the landlord and assisting in negotiations. Her professionalism and efficiency were remarkable throughout the process. As a Senior Property Manager, Emma demonstrated exemplary skills, making the experience seamless and efficient. Highly recommended.Best regards, Mira and Artem
Артём · 6 May 2024
Agent replied · 26 October 2024
Thank you so much Mira and Artem for your kind review. I am so pleased to hear that you have enjoyed the service and I have contributed to making the time in your home comfortable. All the best for the future, Emma.
★★★★★ 1/5
TrustpilotVery poor customer service
Knight Frank are very self-serving and have very poor customer service. Everything they do is in their favour and they take no risk at all. The customer bears all the risk. I am currently under contract but will definitely NOT be renewing.
Claudette · 14 May 2026
Agent replied · 22 May 2026
We are really sorry to hear about your experience Claudette. A member of the team will be reaching out to discuss this with your further. Please accept our apologies again.
Knight Frank
★★★★★ 5/5
TrustpilotWhat a wonderful personal service!
The very personal service provided by Rachael Hancock who constantly kept up the pressure on the solicitors who were extremely slow and her speed of returning calls. She made me feel like i was her only client, always had time for my calls.
Hamish · 6 May 2026
Agent replied · 22 May 2026
Thank you so much for taking the time to leave a review, and for your kind words.
We wish you all the very best in your new home!
Kind regards
Rachael and the Knight Frank Exeter team
★★★★★ 5/5
TrustpilotCatrin Baker - Property Management
We have been working with Catrin since moving into our property in February. Catrin has been very responsive and helpful with getting the right contacts in for things we've needed support with around the apartment. We greatly appreciate her sense of urgency and her help!
J · 6 December 2024
Agent replied · 22 February 2025
Dear Jacqueline and JoeThank you for your kind words. It was a please to be able to assist and have your issues resolved for you. Kind regardsCatrin
★★★★★ 5/5
TrustpilotThank you to Malak for a very positive…
Thank you to Malak for a very positive experience searching for a property to rent in St John’s Wood. She was professional and communicative throughout the process. We came very close to finding our property with Knight Frank, and although in the end we found it elsewhere I would not hesitate to recommend Malak if you are searching.
Sophie · 3 May 2024
Agent replied · 26 October 2024
Thank you, Sophie, for your kind words. It was a pleasure assisting you with your search for a new home, and I am so sorry we couldn't find the perfect place. I wish you all the best in your new home. Let me know if I can be of further assistance. Malak
★★★★★ 5/5
TrustpilotI am writing to express my sincerely…
I am writing to express my sincerely thanks to Grace Neal! She has been working on delayed payment issue of my unit and provides professional suggestions and greatest following up. I am very happy with the result and want to take this opportunity to express my thanks to Grace and Knight Frank!
Qian · 16 August 2024
Agent replied · 26 October 2024
Hi Lilian, Thank you so much for your kind words! I'm glad I could help resolve the delayed payment issue for your property. Your appreciation means a lot to me and the team at Knight Frank. Take care.
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