Trusted Agent profile · Elmbridge
★★★★★
328 reviews across 2 platforms
7 Baker Street, Weybridge, KT13 8AF, Elmbridge, KT13 8AF
John D Wood & Co.'s office in Elmbridge, at 7 Baker Street, is rated 3.7 out of 5 across 328 reviews on two platforms, including 124 Google reviews rated 4.6.
Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
1/5
TrustpilotNo no-obligation market appraisal
Lisa Knight, Head of Sales in the Beckenham branch posted a letter to me dated the 17th February. It said, “If you would like to arrange a no-obligation market appraisal, please do not hesitate to get in touch..” I rang the office and made an appointment for the 7th of March. I was clear that I was not putting the house on the market right now.
1/5
GoogleAn unfortunate experience with this office. Definitely there are better agents than JD Wood in the area. Their professionalism and ability to resolve issues is minimal - They claim their job ends when the keys are handed over, with zero interest if what they hand over is according to the contract. They simply do not care and they are merely transactional and when you try to escalate it internally the entire office is just disrespectful.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
TrustpilotSuccessful Wimbledon house sale
Very professional service with a personal touch. Liked that we had our own WhatsApp group which made for prompt communications. Really nice people.
5/5
TrustpilotI would thoroughly recommend JDW...
I would thoroughly recommend John D Wood's Earls Court office - being involved in any property purchase/sale is generally a pretty stressful experience but Sophie (Ling) and Fee (Henderson) have guided me through the labrynth of paperwork and processes with great professionalism and expertise and most importantly kept me calm whenever I began to panic about something! Thank you, thank you, thank you.
4/5
TrustpilotParis provided great service and was…
Paris provided great service and was super helpful in facilitating the letting of the flat I stay in. He is very responsive and friendly!
5/5
GoogleJack was very personable and helped remove any stress from our move. Changing schools and homes with 3 children is no easy task. Jack ensured he found and secured us the best available property within our budget helping us to make a smooth transition. James was also a super star saving me from insanity by helping set the xbox up! No time wasting direct and to the point, exactly what anybody needs when moving. Thanks again !
5/5
GoogleWe dealt with John D Wood and especially Lizzie Lydall for our move to a new house. Lizzie was very patient in answering queries and friendly and professional throughout the moving process. It was a very pleasant and stress free experience. Would highly recommend
Thank you for taking the time to leave us this excellent review, it is great to see that the John D Wood & Co. team in Weybridge were once again able to provide their proven 5 star service. Many Thanks.
5/5
GoogleLizzie was responsive, helpful , professional and knew exactly how to manage my situation and needs. I was really grateful for the speed with which she found the right property for me and also with which she closed the deal. Thoroughly recommend !!
Dear Steve, thank you for the great review. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Lizze and everyone else involved at John D Wood & Co. in Weybridge. Many Thanks.
5/5
GoogleWorked with Tom Barham on the sale of our property. Tom's firm but friendly approach to the process is exactly what one needs when dealing with the sale of their property. Superb.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
GoogleThe worst ever estate agent I have come across. Be aware! Family of 4 with two young children, we rented a house through them in order to get to know the area and buy. I have an endless list of things to mention, but here are some highlights: 1. They threatened us with eviction in order to renew our tenancy contract, which is out of order not to mention illegal. 2. We also informed them about an illegal and unsafe boiler installation. We spoke to a professional heating engineer which informed us that under a specific scenario, the life of the occupant (my child to be precise) could be at risk. The estate agent chose to ignore this information and did not inform the new tenant and hid the evidence. 3. The landlady tried her luck with the deposit. It was refunded after 4 long months of fighting during which the estate agent chose to ignore the facts and play dumb, of course in order to keep the property/client in their books. You should be ashamed! It was a horrible experience, to the point that when we started looking to buy, I never approached them and I wrote off any properties that were advertised by them. Very short-sighted, as your today's tenants will be your tomorrow's buyers, and also your tomorrow's sellers. Pure ignorance!
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk. Kind regards, Donna.
5/5
GoogleI needed to find a flat at very short notice following an extremely quick sale of my home and buyers who wanted to be in “yesterday”. Alice helped me find a property that matched my requirements, including a break clause, and was very patient and understanding when there was a short delay on the house sale. She worked with the landlord to ensure I didn’t lose the flat while the process ran its course and I am very satisfied with the process, which could have been very traumatic but was managed very efficiently.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAvoid at any cost
If I could give zero I will! Awful experience starting from when they gave me the keys and then literally disappeared! Then the inventory was totally different from what I found in the house and when I contacted them they said contact the landlord we can’t do anything! Glad that the landlord was cooperative.Now after leaving the house it took them 10 days to send me the inventory checkout and I called them everyday and they gave a different story every day! Now I have been chasing the deposit for 1 month! Literally awful experience, avoid at any cost.
1/5
TrustpilotDo NOT rent with John D Woods in London…
Do NOT rent with John D Woods in London (specifically Notting Hill). For most of my tenancy I was left without an oven and a bathroom door. They have been extremely rude and aggressive on the phone & I never received any compensation or empathy for not having an oven to cook. Or a bathroom door in a studio flat...
5/5
TrustpilotDelighted with how the Chelsea office…
Delighted with how the Chelsea office managed my sale, in particular Sema and Jamie. Calm, responsive, proactive and showed real belief in the project. Head and shoulders above their competitors.
1/5
TrustpilotRUN AWAY FROM THEM!
RUN AWAY FROM THEM!I have lived in many flats in London and never have I experienced such a terrible process. First of all, we wrote down a formal offer with 1 only requirement. After our offer was accepted and we payed one week worth of rent to secure the place, they tell us that specific requirement cannot be met. They took almost 3 weeks to make the landlord sign our contract, and it was voided TWICE so we had to re-sign the contract 3 times in total as they kept adding clauses to it. During the move in, we realise the flat had not been cleaned (and the contract stated everything had to be professionally cleaned, even curtains and sofas.....) but the flat was in an appalling state really. We asked for it to be cleaned again and we are still waiting..... Not to say that we are still waiting for the landlord to pay the inventory. The people in this agency are very rude and will treat you bad. One advice, never use this agency!!!
Dear NG, We would like to hear more about your experience with us, so if you could email across your name and email address, we can investigate this further. Thank you, John D Wood & Co.
4/5
TrustpilotSound advice
Our property was already on the market when we met James Setright and although it was too late to appoint them, James provided clear and comprehensive advice on issues we were having with the process
1/5
TrustpilotWorst treatment
As a tenant by Vanet Asset Property Management (part of the John D Wood & Co Group), my comments for them are: just terrible!Such a bad treatment from one single agency. Staff turnover is extremely high, different agent each month. No issue log whatsoever, so you need to call them daily to make sure whoever picks up your case, will have the details. So many incidents where we thought our issue was progressing and being resolved, while in reality it wasn't!Forgetting/ignoring tasks, not even when it comes to deposit.Interesting to see what kind of training their agents go through? Do they know how to keep log of issues?Sorry but this is unacceptable treatment.
Dear MS,we would like to hear more about your experience with us, so if you could email across your name and email address, we can investigate this further. Thank you, John D Wood & Co.
5/5
GoogleI have dealt with John D Wood Weybridge for many years, Tom Barnham and the team have always been super helpful, proactive and knowledgeable. I wouldn't hesitate to recommend them to any of my clients! Brilliant agents.
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Many thanks for the recommendation. Best wishes, Lucy.
5/5
TrustpilotHighly recommended
I have had really good customer service from the team at John D Wood, especially Sardar and Camilla. Sardar swiftly arranged a viewing for me and he and Camilla were fantastic pushing things through so I could have a move in date within a week. Exceptional, especially with the move in date being 2 days before Christmas.Highly recommended!
1/5
TrustpilotAwful Lettings Management
As a tenant who has had John D Wood as my lettings management for the last 6 years I can say that they are absolutely awful. They don't reply to emails, don't take responsibility, don't put out of office emails on so you can't get anything urgent done. I would never use them.
1/5
GooglePrice agreed with Landlord, paperwork going through, financial checks done, provisional date of moving agreed. Told day before move that the Landlord has some “flags” about the financial references. Offered to pay 18k first year rent up front. JDW then came clean and said that there has been another offer and the landlord is taking that offer.... total disgrace, playing with peoples lives! Underhand and untrustworthy! Never told there was another offer on the table, simply playing both sides to ensure a sale!
I am sorry to read you feel this way. Please contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Scott
1/5
TrustpilotCustomer Service on Permanent Lunch Break
I’ve called multiple times regarding a property and was repeatedly told I’d receive a call back either by end of day or the next working day. This has never happened. I even tried submitting an enquiry through Rightmove, but nothing would go through.
1/5
TrustpilotAwful experience
John D Wood owns APW, a lettings management company. Having raised a complaint against APW, I was, after a ridiculous amount of badgering, passed to John D Wood. Despite terrible reviews of APW already in place and after providing (several times) a list of 14 significant issues, I was informed they had done nothing wrong. Well, if the service (or lack thereof) I received was ‘fine’, goodness knows what this company thinks is poor service. Absolutely dreadful experience. I share another reviewer's frustration when they said they'd rather give their house away than use these guys again. Truly awful. Please don't use them.
5/5
TrustpilotFantastic service
Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!
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