Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAbsolutely Dismal Organization
Absolutely Tragic OrganizationFailure to execute basic needs prior to move in- including ensuring lightbulbs were functioning. Failure to deliver resolutions to Damp issues preceding tenancy agreement. Even after escalating issues this organization failed to deliver anything in a timely manner. Incredibly disorganized and charging a 17.5% fee to landlord for Property "Management" when in reality they put the management of the property on the tenant. As others have said, quick to demand if they need anything from tenant, slow to react if anything is need of them. If I am a landlord I am steering clear of this organization or risking potential lawsuits.
Joseph · 8 February 2024
★★★★★ 1/5
GoogleThis has to be the worst estate agent i have every come across on the renting side .The staff are not trust worthy as i am out of pocket by £1100 and when you speak to
a manager about this all you get is go away as not interested about any of your concerns.
Only address now is court action as dont waste your time with the ptoperty ombudsman of whom will stick up for their mates at the estate agents.
Please avoid this agent if you want to stay in pocket i unfortunately have leant the hard way.
Martin · 26 October 2019
Agent replied · 24 October 2024
We take all feedback very seriously and are regretful that your experience with the John D Wood & Co Weybridge office was not a positive one.
Having been through our internal complaints procedure, and with the Property Ombudsman finding your claims without merit, unfortunately we are unable to help further on this matter.
If within the timeframe given by the Property Ombudsman we would suggest you lodge an appeal with them for a further review.
★★★★★ 1/5
TrustpilotUnprofessional
Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.
Sima · 3 February 2024
★★★★★ 5/5
GoogleAs a Landlord I have used John D Wood for many years on my property in Weybridge. I've known Bea Piazza and many of her team for many years now and always found them to be extremely professional and thorough in dealing with a new tenant find. In particular, Tom Foan did an amazing job in finding me a truly excellent tenant recently....in Superfast time!!...Superstar.
So if you are a Landlord don't hesitate to call them.
Robert · 25 October 2020
Agent replied · 24 October 2024
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
★★★★★ 5/5
GoogleThe Weybridge team (especially Sally and Tom) were a delight to work with through the sale of my house and kept the process simple and stress free. Thanks, all!
Kaeren Hilton
Kaeren · 26 October 2019
Agent replied · 24 October 2024
Hi Kaeren, Thank you for this wonderful 5* review. I am really glad to hear you had such a positive experience with the team. Best wishes, Amy
★★★★★ 1/5
TrustpilotTerrible
Terrible, terrible, terrible.John D Wood Richmond Branch is a nightmare. They are trying to charge for the damages which they were before the tenancy started. Although the first inspection report clearly proves that the damages were there before we enter the house, they still keep trying to charge it.For your sake, I strongly recommend you avoid them.
Serkan · 18 June 2021
★★★★★ 5/5
TrustpilotMy overall experience with the John D Wood was excellent!
My overall experience with the John D Wood team was excellent! I have dealt with Millie Finch and Kate Smith and they were both super helpful and nice! What I really appreciated it was the quick responsiveness on their side every time I had a question/query. I would gladly work with them in the future!
Geri · 11 August 2021
★★★★★ 5/5
GoogleHaving used other estate agents in the area, I was very happy to find JohnDWood in Weybridge. The team, including Chris and Tom, provided invaluable advice and input through the whole sales process. I live abroad and it was essential for me to work with an agent that updated me proactively and gave clear and constructive input. They were also carefully handheld the transaction to completion yesterday. I never felt the need to follow up on points and the team were always fully up to speed on the viewings and sale process. Very professional
Andrew · 26 October 2017
Agent replied · 24 October 2024
Thank you so much for the excellent feedback. I will ensure your comments are passed on to Chris, Tom and the rest of the team in Weybridge. We are proud of the lengths our staff at John D Wood & Co. go to, to ensure customer service is delivered above and beyond. Many Thanks.
★★★★★ 5/5
TrustpilotVery good experience with the Notting…
Very good experience with the Notting Hill team, definitely recommended!
Giuseppe · 23 April 2026
★★★★★ 5/5
GoogleI bought a property from them which I later gave them to manage and find a tenant for.
dealt with Adrian to buy it, very good service and very efficient and Jack and Bea to rent it out, them two were very professional and did everything quick and efficiently.
further thanks to Sue Harker for what she did to facilitate the rental contract.
W · 27 October 2015
★★★★★ 5/5
GoogleHad a great experience working with Sales and lettings side of John D Wood. One of the most knowledgeable, helpful and honest estate agents I have come across.
Some names of poeple who were extremely helpful in every strp of my journey: Tom and Dannielle from Sales, Bea and Sean from Lettinggs :)
Many thanks for all your help!
Naresh · 11 October 2022
Agent replied · 24 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
TrustpilotAmazing
We just bought our first house, and Andrina was more then helpful. As FTB, we had lots of questions 😊, but their quick response and support throughout this process made this purchase so smooth. They also work amazing as a team.I would highly recommend Andrina ! Thank you for the nice experience
Maria · 20 June 2021
★★★★★ 1/5
TrustpilotPoor experience
As a landlord, I cannot recommend this agency. They have high staff turnover, are extremely disorganized, blatantly mis-inform, and oversee shoddy maintenance. The experience from the POV of the tenant seems to be just as poor. The sales team blatantly over-promises, then the landlord is left trying to understand why they are on the hook for things they explicitly did not agree to. Really a horrible experience all around.
Jenny · 4 March 2021
Agent replied · 27 October 2024
Dear Jenny Hall, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
★★★★★ 5/5
GoogleSally made the purchase of our first home seamless and stress free.
Always available, nothing was ever too much hassle. A credit to your company.
Joe · 26 October 2019
Agent replied · 24 October 2024
Thank you Joe. I will pass on your kind words to Sally. Best wishes, Mark
★★★★★ 1/5
GoogleOne of the worst estate agents I have ever come across. They talk nonsense and provide illogical arguments that a child could rebut. Stay away
Julionpoper · 10 November 2024
Agent replied · 12 November 2024
Hello Julionpoper, thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Best regards, Lucy, Customer Relations Team
★★★★★ 1/5
Trustpilot1 star is too much for them
1 star is too much for them. They are paid to manage a rental property & significantly failed to do so. Their breaches of contract include:
David · 5 November 2025
★★★★★ 5/5
GoogleVictoria was one of the most positive agents that I had dealt with, taking time to listen to our requirements and suggesting suitable properties, was a pleasure to deal with and still continue to go out of your way to help.
She helped us to move into our rented accommodation in record time (1 week) and we are very grateful.
Stella · 27 October 2014
★★★★★ 5/5
GoogleWould recommend John D Wood Weybridge. James Mumford was very prompt and efficient in helping us secure a rental property at very short notice (start to finish in 7 days!). Major plus point is the paperless technology the company uses and it was a nice surprise to receive a welcome pack of goodies for our new home- nice touch!
A · 26 October 2016
★★★★★ 4/5
TrustpilotSale of flat in the Fulham area…
I sold a flat in the Fulham area through the John D Wood team in Parsons Green/ Fulham Broadway. For various reasons (outside control of John D Wood or myself), this was a long, drawn-out sales process. I have to say that John D Wood team was at all times professional, responsive and went above and beyond to get the sale done and completed. I would certainly recommend John D Wood to my friends and contacts.
Stephen · 22 September 2023
★★★★★ 5/5
GoogleLizzie is great in helping me to look for a house for my family in Weybridge. She is very efficient and understandable. Would highly recommend!
Anjelika · 26 October 2017
Agent replied · 24 October 2024
Thank you for the amazing review Angelika. I will ensure Lizzie is given the great feedback. At John D Wood & Co. we are always glad to hear the excellent feedback about the service we provide to our customers. Many Thanks.
★★★★★ 5/5
GoogleWe would like to recommend Lizzie from the weybridge office. What an incredible service. Informative, knowledgeable and personal service. Very fast working. We urgently needed a suitable property for our family to rent. Lizzie turned it round for us in no time which is incredible in such limited market. She has changed my view of estate agents
Ben · 26 October 2017
★★★★★ 1/5
TrustpilotUnprofessional, delayed response, terrible experience
To the Management Team,
Lara · 20 April 2026
★★★★★ 5/5
TrustpilotI have been working with Shoeni and the…
I have been working with Shoeni and the team for 10yrs with nothing but efficient helpful knowledgeable assistance. Love them! Love they are local and established in the ‘hood. I’ve worked with sales too and can’t say enough nice things about working with Jake and his sales crew.
Jane · 28 May 2021
★★★★★ 5/5
GoogleWe had Lizzie Lydall from the Weybridge branch to help with our new rented property. Lizzie is very friendly, professional and courteous and assisted in securing the rented property we wanted. Since, Lizzie has been on hand to help with other details of the move. I would gladly recommend Lizzies help in finding someones next home
Lindsay · 26 October 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
