Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had the pleasure to deal with Joshua Gultig, lettings negotiator. He was very professional, polite, kept us informed, called me back the next day with answers to the questions that arose during the viewing. He had very good knowledge about the property and the area. He was also very kind, offered us an umbrella while we waited for the viewing, although the wait was only a couple of minutes. Overall an outstanding experience compared to all the other agents I have dealt with.
Lenka · 12 August 2024
Agent replied · 24 October 2024
Thank you for leaving us your superb 5* review and thank you for your kind words Lenka. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotWithholding deposit despite contract terms, Avoid.
Terrible experience with the move-out process. Our contract states the deposit must be returned within 10 days. It has been over 20 days and John D Wood still refuse to release it because the landlord "hasn't replied."
Will · 5 January 2026
Agent replied · 23 February 2026
Dear Will, thank you for sharing this feedback. We are sincerely sorry to hear that your experience did not meet expectations. We take these matters seriously and would like to make things right. Please contact us directly at hq@johndwood.co.uk so we can discuss this further.
★★★★★ 5/5
TrustpilotProperty buying transaction…
I completed a flat buying transaction with David, Simon and team from John D. Wood Earl's Court LondonDavid and team were responsive and well understood my property expectations from startI was only contacted with regards to the viewing of properties that matched my requirements.The team went the extra miles to ensure that the final phase of the transactions was completed as expected.I would highly recommend the service of John D. Wood and most particularly, of Dacid and Simon who worked in partnership with me during that transaction
AFC · 10 August 2023
★★★★★ 5/5
TrustpilotI began renting my flat with John D
I began renting my flat with John D. Wood, Fulham Road, in 2010. I live in Edinburgh, so it was important for me to have good management and choice of tenants. in both these area they have been exceptional. They dealt promptly with any issues. in particular the management of Eduard Popa and Stephen English have been first class.I decided to sell the flat this April. Huw Jones has been in charge, and once again his service has been first class. A number of people looked at the flat, I selected a buyer, and we conclude next week. My compliments to the professionalism I received which ensured a very satisfactory outcome.
John · 29 June 2023
★★★★★ 5/5
GoogleI'd like to thank the whole Weybridge Office, but in particular Tom Barham for the help and assistance in our recent house purchase. Always efficient in arranging additional viewings, access for tradespeople, and in general making the buying process as simple as possible. If I were looking to sell they would be top of the list based on the fantastic service we received as a buyer. Highly Recommended!
Simon · 26 October 2019
Agent replied · 24 October 2024
Thank you for your 5* review and kind words! It is great to see that you are happy with the service provided by our local team and as such, I will of course make sure your feedback is passed onward to them. Kind regards, Scott.
★★★★★ 5/5
Trustpilot“ They Actually Looked for Solutions”
I didn’t exactly have the smoothest transition from my old home to the new one, plenty of hiccups and frustration along the way thanks to the new renting rules.
Katalin · 8 September 2026
★★★★★ 5/5
GoogleFrom the buyer perspective I cannot praise enough this branch.
The team and especially Dannielle helped us so much through the buying process. Always available to us through multiple viewings, very efficient and so helpful. They made sure we felt comfortable with the whole transaction from the beginning to end. Thank you
Adam · 25 October 2022
Agent replied · 24 October 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotI had a really positive experience…
I had a really positive experience dealing with Ollie throughout my time with the property. He was always professional, responsive, and genuinely helpful whenever I had a question or needed assistance.
Josh · 28 August 2026
★★★★★ 5/5
TrustpilotQuick and stress-free move
I had a really good experience working with Paris Merico from John D Wood & Co. while looking for a flat in Notting Hill. He was super quick, practical, and always easy to reach, replying straight away to calls and messages and really trying to sort things out fast.
Zuzana · 23 April 2026
★★★★★ 5/5
GoogleWe had a smooth, fast, and stress-free experience renting our new home with the help of Victoria, Scarlett, and Bea. Despite our tight schedule, they ensured everything was taken care of well in advance of our move-in date, which happened … More
Maria · 25 August 2025
Agent replied · 23 August 2025
Hello Maria Solange Moura,
Thank you so much for your wonderful 5* review! We're thrilled to hear that … More
★★★★★ 5/5
TrustpilotI have been renting with John D Wood…
I have been renting with John D Wood for over 13 years and over this time the staff have been efficient, helpful and do a great job.
C · 9 September 2026
★★★★★ 1/5
TrustpilotAVOID JDW AT ALL COSTS
PLEASE PLEASE PLEASE do not subject yourself to the JDW Weybridge office if you can avoid it - they have provided easily the worst service we have ever experienced. We have been renting for 3 months in a JDW managed house. There are multiple material ongoing issues from a leaking roof to broken heating and the agent does not do anything about - for months. We have a 1 year old child who is suffering constant sickness now. They have lied to us about repair parts being ordered and have not held the landlord accountable for fixing anything. Jazz Dillon is of particular incompetence. She has promised us a call with senior management and of course, radio silence.
Bryn · 11 December 2022
★★★★★ 1/5
TrustpilotI had an offer accepted on 11 march…
I had an offer accepted on 11 march 2026 then i had a call on the 13th March 2026 telling me they had another offer so i need to up my offer. This is so inequitable and wrong so just want to warn others out there or these cowboy underhand practices.
Jackie · 16 March 2026
★★★★★ 5/5
GoogleI would not hesitate to recommend John D Wood & Co. More specifically, Thomas Barham was a pleasure to deal with and he always went the extra mile for us. He kept us fully informed throughout and he did everything he could to ensure the whole buying process went as well as it could.PositiveResponsiveness, Quality, Professionalism
David · 25 October 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleGreat first experience with John D Wood. As first time buyers, the team were extremely helpful throughout the whole process, especially Tom Barham. Making everything seamless and really straight forward. Always happy to help with any questions we had and nothing was never too much.
Would definitely use John D Wood again in the future.PositiveResponsiveness, Professionalism
Dynamic · 25 October 2021
Agent replied · 24 October 2024
Thank you for your amazing 5* review and kind comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were delighted with the exceptional service received. They sold our house and we purchased our new property through them in two months. Everyone in the office was highly professional, efficient and very approachable on every issue. Thomas, Sally and Danielle were charming and nothing was too much trouble. We are very happy clients.PositiveResponsiveness, Quality, Professionalism
Alan · 25 October 2021
Agent replied · 24 October 2024
Thank you for the fantastic 5* review and it is great to read your kind words and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotExcellent experience with John D Wood Wimbledon
We recently completed the purchase of a flat in Wimbledon through John D Wood & Co and had a very positive experience from beginning to end.
Norayr · 6 September 2026
★★★★★ 5/5
GoogleJohn D Wood in Weybridge have been absolutely excellent at assisting in our property hunt - from the early days when we were just learning about the area, right through to the purchase of the actual property. In particular, can highly recommend Tom Barham - really knowledgeable, great client service and really nice too. Highly recommend. Thanks John D Wood.
Charlotte · 25 October 2020
Agent replied · 24 October 2024
Many thanks for the wonderful 5* review and recommendation! It's great to see that our dedicated team once again provided a excellent service. Best wishes, Lucy.
★★★★★ 5/5
TrustpilotFrom start to finish with seeking a…
From start to finish with seeking a rental property, Amanda and Anna were so helpful in guiding me through the process so everything ran smoothly up to when I moved in. Even the Landlord was present then to show me all about the appliances.I cannot commend John D Wood highly enough as regards letting properties to a tenant such as myself.
Nigel · 29 February 2024
★★★★★ 5/5
GoogleGood experience dealing with John D Wood & Co. Chris and the rest of the team have been very reactive, professional and friendly. Could not recommend highly enough.
Laetitia · 8 December 2025
Agent replied · 22 December 2025
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleLooking for a property to rent during lockdown was not a challenge at all with the assistance of the team from John D Wood, especially Alice Miller. They were all very helpful, supportive and professional throughout the whole rental process, overall a great experience! We would highly recommend John D Wood, Weybridge.PositiveResponsiveness, Professionalism
Anabela · 25 October 2021
Agent replied · 24 October 2024
Many thanks for your amazing 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThomas Barham was superb throughout the process. He was extremely professional and didn’t just make the sale and forget all about us. He communicated with us at every step, offering advice and helping ensure the sale went through without a problem. We would highly recommend.
Richard · 25 October 2022
Agent replied · 24 October 2024
Many thanks for the great recommendation, 5* review and your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotSuch a terrible experience!
We have had such a bad experience with John D Wood in Battersea. Their lettings team doesn’t respond to e-mails, paperwork is done incorrectly, keys for our house weren’t accounted for. The management of this office is equally as diabolical and I would steer clear of using them in any capacity.
Polly · 10 February 2026
★★★★★ 5/5
TrustpilotFirst time buyer - Andrina Craig
First time buyer - just completed on the purchase and have moved in.My experience with Andrina Craig of John D Woods had been outstanding from start to finish. She was warm and personable, in which I felt comfortable in being honest with her regarding my thoughts and questions. She assisted me with all queries from the very start, in which I had many as you’d expect from a first time buyer. Andrina had made my experience a highly pleasant one in which I felt reassured until the end. I honestly am so thankful that she was in charge of my property purchase. Now that it’s completed, I can be genuine with this review. Andrina was amazing. I don’t really know what else to say. I will be recommending John D Woods to my peers for the foreseeable future - specifically Andrina Craig. Thank you so much for your help, I wish you all the best.Ki
Ki · 21 May 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.