Anwyl Homes Ellesmere Port reviews

★★★★★ 1/5

Trustpilot

Caution! Please Read!

I must warn people to err on the side of caution with this developer. The first question you should ask is 'Why are Anwyl not part of the HBF New Home Customer Satisfaction Survey like every other developer?'. The answer is quite simple, as they wouldn't get anywhere close to being a 5* developer like their competitors. Developers of all sizes, from the largest, to the smaller developers, register to the survey in hopes to achieve a 5* report so they can advertise this proudly on all their sites. Unfortunately, Anwyl are clearly well aware that they wouldn't achieve this given their poor build quality and abhorrent customer service. They rush you into a home and tell you that if you don't pick up any major faults during the handover process, then these would not be replaced. We had the salesperson waiting with us and watching over us. This is meant to be an exciting time to get our keys, which unfortunately turned into a stressful time! There was no care for us needing to get back to work. 12 months on and our 'snag' list is no where near complete. Instead, tireless battles with the developer, constant chasing up and feeling deflated from rude replies. If you're plan is to move into your perfect home, then unfortunately Anwyl are not the developer for you. I have friends who have moved in with other developers (ironically who are 5* rated) with some inevitable issues, but more importantly, issues that are rectified fairly and timely. Their 'Customer Care' team seem to be immoral robots with regurgitated responses to wear down their customers after they have received their money. I am happy to discuss this in further detail with any new potential owners, as we are usually people who are quite easy-going and fair, however, it's impossible to be this way given our, and our neighbours', experiences.

Lea · 15 February 2024

★★★★★ 5/5

Trustpilot

Fantastic customer service

Service from start to finish with Kelly and Marie in sales, all the way through to Site managers Scott and Keith at Winnington Place has been fantastic. Scott and Keith go above and beyond to look after their customers and nothing is ever a problem. We had a few snags (nothing major at all, all very minor) and all have been sorted in a timely fashion. We brought in SnagSure to do an inspection at key handover and they were very impressed with the quality of the build and confirmed the house had been done to a very high standard throughout.

Glenn · 9 February 2024

★★★★★ 1/5

Trustpilot

A corner-cutting house builder who refuse to take responsibility and ignore customer after care

Genuinely not sure where to start with this. We moved into our house in August 2021 and we still have snags outstanding - Anwyl were great in the build up to moving in and since the day we moved in, they have not fulfilled any promises.The list of issues is endless. However, the main issues:We have 2 areas in our house that need painting, both the fault / responsibility of Anwyl. One was because the sales manager took a painting from the walls of one of our bedrooms (it was a show home so sold with all furniture in). Whilst we were told the painting would be taken, what we were not told was that this would leave hooks and holes in our wall where the painting originally was. Anywl offered to repaint this but, when they sent out their decorator, he was under strict instructions to only “patch up” the areas of paint, as opposed to painting the whole room. Clearly, 5 years after being built and originally decorated, this would have left large patches of paint on our wall - even if this was not the case, the technician did not have access to Anwyl the correct shade of paint. Apparently, because our house was “sold as seen”, this is not within Anwyl’s obligation to sort. A ridiculous response given that our house was not sold with holes in the wall, but actually with a large painting in the bedroom. Ultimately, this is an issue caused by Anwyl that they have then refused to resolve or take responsibility for.However, it happened again.. we had an Anwyl electrician attend who put cracks in our wall around a few light sockets. Anywl again sent a technician out who, upon arriving, said he could not complete the job as it would leave patches. Of course, we knew this and had highlighted it to Anwyl in advance but they refused to offer any other solution.In addition to this, we have still not had issues with our garden fence resolved. Anwyl told us when we moved in that they would put a new fence up - 2 years later, no new fence.And finally, we have complained to Anwyl on multiple occasions about our front lawn and the shrubbery that should be between us and our neighbour’s plot, at the front of the house. Anwyl sent out a contractor to attend to this who thought it would be smart to plant new shrubbery and plants in -5 degrees conditions: they could barely dig up the ground, so it was no surprise that the plants did not survive for very long. On top of this, they didn’t fully wood chip the area as planned. Despite complaining multiple times about both of these elements and asking for it to be attended to, nothing has happened. To top it all off, Anwyl seem to believe that the issue has been addressed. And everytime we raise it, send new photos in and are promised it will be attended to. Again, no response.Absolutely terrible “aftercare”. Would not reccomend - I’d advise looking elsewhere for your property as the chances are, if you buy it with Anwyl, you will find that they have cut corners, do not take responsibility and evade customer service at all costs.

Ciaran · 6 February 2024

★★★★★ 5/5

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Victoria Mills

Gyllian and Lauren were really helpful throughout the process, giving regular updates on the house build progress from start to finish. Easy process to choose the extras we wanted so the house was ready to go as soon as we moved in, including a great selection of kitchen, tile and carpet finishes. Move in and key handover went really smoothly. We had a number of snags to resolve when we moved in, but the on-site team were really efficient in getting everything sorted quickly in time for Christmas with the different trade teams. Isaac was great in coordinating the snag resolutions and keeping us regularly updated on progress. The aftercare team have also been helpful, responsive and friendly.

Julia · 29 January 2024

★★★★★ 5/5

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Mill Green

Whole experience was easy and enjoyable throughout from picking the kitchen, flooring, tiles, to getting the keys. Natasha kept me updated all the way and the house was ready 6weeks earlier than anticipated. Since moving in apart from the odd little snag it has been brilliant. Nathan has done the jobs as requested and nothing is too much trouble for him. Would highly recommend Anwyl, having bought another new house from a different builder 11years ago. The whole experience was much better and the quality of house far superior.

Mr · 19 January 2024

★★★★★ 5/5

Trustpilot

Two amazing people KEITH BEST AND SOPHIE FINLEY

Where do I start ?Keith Best site manager for Winnington Place is the BESTWe know that if there’s problem he will do his utmost to resolve it.We had trouble with the locking mechanism on our front door, I messaged Keith asking if he could sort it out when it was convenient for him, he replied straight away saying he’ll pop round and check it out for us.So 10 minutes later he arrived checked it over, and said it needed to be replaced with a new one.He asked me to contact customer service.I emailed Sophie Finley who again is a credit to your company. She arranged for a technician to come out and replace our faulty lock, which he did the next day, brilliant.So all in all if I could give a star rating it would be 10 out of 10FROM TWO VERY SATISFIED HOME OWNERS Sue and Billy 😊

Susan · 17 January 2024

★★★★★ 5/5

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Fault repairs

Technicians Paul and Chris attended to our creaking stairs and main bedroom floor. They both did an excellent job. Hope it lasts this time.They arrived at the time arranged, got on with the job and tidied up after themselves. A good job done.

Vivienne · 29 August 2026

★★★★★ 5/5

Trustpilot

Problem with our front door…

Reported a problem with our front door as it would not unlock with a key. Lee Ashworth attended and was really pleasant to deal with. He knew straight away what the issue was and flushed out the barrel for us. He also identified several other issues with the door which was contributing to problems with the door not opening and closing smoothly, as well as some de lamination on side of the door. He also noticed the draft excluder had been cut about 2 inches short and fitted a new one for us immediately. He has taken photos and reported the issues with the de lamination for us and has arranged for a new front door to be ordered. Overall a brilliant experience with customer service and especially Lee who couldn’t be more helpful. Thank you.

K · 11 January 2024

★★★★★ 5/5

Trustpilot

Excellent Customer Service

Reported a couple of snags recently and the service from customer care has been excellent. Snag reported, appointment booked quickly. Huge thanks to customer service technician Paul, who was bang on time and sorted our issue out in a lovely, friendly and professional manner.

Roger · 19 August 2026

★★★★★ 5/5

Trustpilot

Sorting a door fault

A technician (Lee) came to look at my front door after I reported a defect. He was personable, friendly and extremely knowledgeable. He listened to my explanation fully and explained the reasons he thought I was suffering from the issue. He investigated and swiftly fixed the issue making it clear to me what he had done and what needed to be done in the future to ensure that the defect would be properly fixed. I’d recommend Lee very highly and would like him to come back to continue the fix when the time comes.

Rebecca · 2 January 2024

★★★★★ 5/5

Trustpilot

Anwyl have been great

Anwyl have been great, Gyllian and Lauren were fantastic throughout the purchasing process especially given that my journey was far from straightforward due to a few issues with my buyers and nothing to do with Anwyl. They did everything they could to help and were very supportive and kept me up to date with any updates. Isaac has been brilliant, always checking in to make sure everything is ok and no issues. Had very few snags and the ones I did have were resolved quickly.

Ashleigh · 19 December 2023

★★★★★ 5/5

Trustpilot

Chris is professional when attending…

Chris is professional when attending our house. He is very skilled and personable. We are happy with the service provided and would highly recommend Chris. He carried out work on 2 occasions, the latest being 4th June 2026.

AM · 5 June 2026

★★★★★ 5/5

Trustpilot

The oaks at Rossbank

This was our first home and the whole process was made easy the sales team were attentive and stayed in contact throughout and updated us constantly. (Carol, Elizabeth, Linda and kerry) We did a meet the builder with Jake who answered any questions we had and explained the stage the house was at. Our house was finished on the anticipated completion date and Ian took us through everything on our home demo and explained everything thoroughly. We had about 4 minor snags and these were all resolved quickly and on time. We can’t fault the service we have received and the standard of the house is excellent. Everybody is friendly and down to earth which makes you feel more at ease, we both feel we could approach any of the builders on site and they would help us if we had any issues. Thanks so much for everything, Sophia and Kyle

· 12 December 2023

★★★★★ 5/5

Trustpilot

Where are all the Lee’s of the world

Lee visited my house on 21st & 22nd of November to rectify some faults. I would like to say what a polite and clean worker he is. Nothing was to much trouble, he just got on with the job. I only wish Lee could complete the rest of my outstanding issues with the property, like the abysmal gloss and emulsion paint work, the trip hazards in the bathrooms, the shoddy joinery work especially to the staircase and door frames, the seepage of oil from the silicone into the paint work which makes it look dirty, the list goes on. Lee is very knowledgeable across various trades and is an asset to Anwly. I wish that one of the Directors of the Company would dare to visit some of their purchasers just to see what they go through as a result of shoddy tradesmen. The painters have now been in on three occasions and their work still needs correcting. Where are all the Lee’s of this world.

K · 4 December 2023

★★★★★ 5/5

Trustpilot

Exceptional Sales and Site Teams - the Fairways

We spotted a ready Anwyl home for sale in the Fairways and moved in with everything settled within 3 months. This incredible speed and smooth process was made possible due to the excellent services provided by its sales and site teams. At the sales office, Helen readily provided every detail we need on the development and the available homes. She even worked overtime to take us to the houses in the site and offered exceptional assistance we never expected. With her thorough understanding on our needs and thoughtfulness, she gave concrete and useful advice with any questions or queries we raised. Every promise and assurance she made on behalf of Anwyl was subsequently honoured, making the whole process of purchasing our home an easy, hassle free and pleasant one. Lauren and Sarah of her team were also very helpful.At the 4-week call after we moved in, Joe Turano, our site manager went through the snag report we have commissioned with us carefully and attentively, explaining in full details what would be repaired and what not. He even went beyond the report and arranged for repairing a broken kitchen floor tiles (which had skipped our notice) for us. Joe was highly efficient in coordinating the right technicians to fix or replace items in a timely and orderly manner. He also made follow-up calls or visits to check if the jobs were done and to make sure we were happy with the outcome. He even took up a few odd jobs himself and fixed those snags perfectly. Basing on our good experience, we wouldn't hesitate to recommend homes of Anwyl to interested parties.

Billy · 24 November 2023

★★★★★ 5/5

Trustpilot

Amazing Anwyl Experience

Overall we had a really good experience with Anwyl and we love our new home. We paid the reservation fee in June and moved in on the exact date they originally told us we would in September, there was no delays and everything was seamless.We dealt with Emily and Ken in the Maes Y Rhedyn office who were amazing throughout. They were so easy to contact, were super helpful with any queries and always very friendly - we couldn’t have asked for any better from them.We only had minor snags when we moved in which were either resolved really efficiently or really clear when/how they would be resolved.The Maes Y Rhedyn staff, particularly Emily and Ken, have made the experience of buying our first home so enjoyable and special, we can’t thank them enough.

Josh · 5 November 2023

★★★★★ 5/5

Trustpilot

We love our new home

I had the pleasure of purchasing a new build Anwyl home and couldn't be happier with both the home and the exceptional customer service I received throughout the entire process. From the moment I walked into the sales office, I was met with a warm and friendly team. The quality of my new home is outstanding. It's clear that Anwyl Homes takes great pride in attention to detail. I have been thoroughly impressed with the materials and finishes used. Our new home is a beautiful and functional space.What truly sets Anwyl Homes apart is their commitment to customer service. Gyllian, Lauren, Tom and Isaac were there to answer my questions, provide updates, and address any concerns. They made the entire home-buying process smooth and stress-free. Their team went above and beyond to ensure that I was completely satisfied with my new home. In conclusion, I would wholeheartedly recommend Anwyl Homes to anyone in search of a new build home. The quality of their homes and the exceptional customer service they provide have made this a fantastic home-buying experience. I'm incredibly happy with my new Anwyl home and grateful for the outstanding service I received.

Suzanne · 3 November 2023

★★★★★ 5/5

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Crossfields, Catterall

Absolutely love my new home. Debbie is the sales office is friendly, welcoming and willing to answer any questions, and boy did she get pestered by myself. She was always happy to help and try accommodate in anyway possible. On moving in, the house had very little that needed doing to it which shows how hard the site team work. Once in, Ian and Pete were very attentive and any issues that arose they were sorted with no hesitation. They checked in regularly to make sure that everything was still ok and if there was anything else they could help with. Overall, in what is a very stressful time, the team on this site have been amazing and continue to be after being in my home two months. Would definitely recommend them.

Cindy · 2 November 2023

★★★★★ 5/5

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Amazing Job! Lee Ash!

Amazing efforts yet again from your technician Lee Ash! Lee has attended our home on various occasions and has always done fantastic job, however the work he completed today in our kitchen was amazing! Lee just goes over and above, has complete attention to detail and has always provided an absolute quality finish! This level of workmanship and quality is really appreciated! Please pass our praise and thanks onto Lee! We are delighted with the work he has always delivered in our home! If you have a recognition scheme Lee definitely deserve it! Many thanks Kate Champion

Kate · 23 October 2023

★★★★★ 5/5

Trustpilot

The fairways - excellent site team

Overall my experience has been positive. Personally I wouldn't recommend using house to home to sell your old house as I found them to be a useless waste of time and annoyance. Also avoid the recommended solicitor - useless. After purchase the site team were really good at sorting out snags promptly. Most snags were minimal. Gaz was especially helpful in organising this work to be completed and letting people in to my house to complete work. Communication and understanding has been excellent from Gaz on this front which is always welcome. Thank you Gaz and site team!

KLR · 21 October 2023

★★★★★ 5/5

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Richard was ace

Richard was ace, did a great job and was quiet and respected the property at all times

Gareth · 5 October 2026

★★★★★ 5/5

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Today one of the customer service comes…

Today one of the customer service comes and he takes care of the issue and I hope to see him soon to finish the job big thanks to Mr Josh hough for his service today

NIBRAS · 22 September 2026

★★★★★ 5/5

Trustpilot

Anwyl- Winnington Place, Northwich

From reserving our plot to moving in, and even with the minor issues we've encountered (mostly cosmetic and minimal), Anwyl has been absolutely incredible! They made the entire process simple and kept us informed every step of the way. The sales office ladies were lovely and welcoming, which made everything much better. Keith, in particular, deserves special mention as he went above and beyond in assisting us with minor issues and made multiple visits. He's exceptionally friendly and a true credit to the company!Furthermore, I must express my gratitude to the builders and everyone else involved in making the property beautiful. Their hard work and dedication are truly appreciated.Additionally, the customer care provided by Sophie has been fantastic. She recently addressed an issue for me and ensured it was resolved promptly while keeping me informed throughout the process.I genuinely couldn't recommend Anwyl more, and I would definitely consider purchasing another property with them in the future. Thank you again to everyone involved!

Hannah · 5 October 2023

★★★★★ 4/5

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Anwyl Cross Fields, Catterall

4 starsWe are first time buyers and we were nervous about going through this process. Albeit a stressful and frustrating time in places, we are very happy with the quality of the house itself and with the builders work.Process from the beginning:We did an early bird purchase of our property. Being a first time buyer, we relied on the views of the sales team to aid us, and the process from the sales and legal side for us was stressful. We found that the sales team were more business focused than customer friendly and we were upset by them a few times throughout the exchange. We are glad that we used our own solicitor as we did have some issues with the legal side of the purchase with the signing of the contract. On a positive note, The sales team did keep good communication with us regarding updates of the progress. We would receive regular emails letting us know when to make choices and time frames for when things were getting completed. We do appreciate that buying a house is a stressful period for everyone, but we do wish that the sales team helped more to make the process easier and ease the stress for us and our families.The House Itself:Ian, the Site Manager is brilliant! When we received the house, it was exactly how we expected it to be. There were no major problems and only small snags which Ian had instantly pointed out and had them already booked in to be fixed (for example our mirror wardrobe door was cracked and he already had one on order for us to be fitted). Any other bits we found along the way, Ian made sure were completed efficiently and we cannot recommend him enough. Ian and the builders were and still are extremely helpful and kind from our first foundations walk to even now after the 4 week window. If this review was purely down to Ian and the build/quality of the house, it would be a 5 star Review! Either way, we would recommend Anwyl Homes.

Georgina · 29 September 2023