Anwyl Homes Ellesmere Port reviews

★★★★★ 4/5

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Crossfields

This has been out first ever new build and we are very happy with the house. All problems have been fixed quickly and efficiently. As with all new builds we experienced snagging issues, most of which were due to quick installs being rushed initially. The design and layout of the house are perfect. Debbie at Crossfields was amazing throughout a very stressful move and deserves high praise. Ian has also been very attentive since the moment we moved in and made sure any problems were dealt with quickly.

Mrs · 25 July 2024

★★★★★ 5/5

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Richard was an exceptional help and was…

Richard was an exceptional help and was very informative and chatty. Made the experience of welcoming him into my home to complete work so much more comfortable. The service provided was great and he solved the issue I had in a timely manner also completing the work and cleaning up afterwards.

Alisha · 20 May 2026

★★★★★ 5/5

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Crossfields in Catteral

Hi all, we moved onto the crossfield site in Catteral in June. This is our forever home after 14 moves, some of which have been brand new houses. This is by far and away the best built with the least snags. What problems we have had have been attended to promptly and in the case of the rear garden, above and beyond.Thanks to Ian, site manager for ensuring all works are completed satisfactorily and for ensuring standards are high and maintained

Martin · 13 July 2024

★★★★★ 5/5

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Crossfields Development

We moved into a property on Crossfields development in Catterall recently. After living in several new build properties we have to say that the quality of the Anwyl Homes at Crossfields is exceptional.We have had some minor snagging issues which is to be expected, but nothing too serious. The site manager Ian is a pleasure to deal with and always takes the time to say hello if you see him around site.He got some of the snagging issues sorted very quickly for us which we are appreciative of. Overall we couldn't be happier with our purchase and our decision to buy with Anwyl Homes. Funnily enough, soon after writing my review Anwyl have basically not turned up to fix any other faults or existing faults. Currently left with two ceilings filled with decorators caulk instead of being fixed properly, two paving slabs loose at the front door, a constant tapping noise when the heating comes on, a leak in the shower which was visited and left unrepaired which has now been over a week. To top it off we now have a new house being built behind us, not a problem apart from the constant shouting and swearing from the builders. (The faults I expect to be repaired quickly as they are cheap to fix small issues that should be sorted, I shouldn't have to consider doing it myself or pay someone else) Not great when I have a 7yr old and a 1yr old... Some of my outstanding snagging issues now resolved and after a further discussion with the site manager (Ian) some final issues are now getting booked in to be resolved as well. I can't fault the site manager as he has done extra things to help us settle into the property but the issues with customer care not booking in jobs efficiently was/is a problem. Hopefully this can be improved in future. Review put back to 5 stars as it looks like I am going to get everything sorted.

Brad · 10 July 2024

★★★★★ 5/5

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Cross Fields Development

Cross Fields Development The quality of an Anwyl Homes new build house is very good when compared to many other house builders. We bought a ‘Henley’ house type and love the family area and size of the rooms throughout. We have had a few snags most of which have been dealt with promptly and to our satisfaction by the site manager Ian and also the customer care team. From day one, Ian has been attentive to any questions/queries that we have raised and has done his best to resolve for which we are appreciative. Debbie in the sales office was also very professional and thorough during the sales process. Overall the AH staff and trades people at Cross Fields deserve a big thank you!

Lynda · 4 June 2024

★★★★★ 1/5

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Poor Customer Aftercare

Stonebridge Fold - Longridge Anwyl Customer AftercareI have previously recommended Anwyl Homes to people as the house design and high ceilings impressed me but, after dealing with aftercare for the multiple issues we have had with the property in the 2.5 years, I no longer do so. We have been in the property for over two years and we still have a high number of unfinished items from the snag list submitted 2 weeks into ownership. An ongoing leak highlighted BEFORE we moved in has still not been resolved and even using their ‘official complaints procedure’ has come to nothing. Offers of quick fixes and direct replacements for faulty products and installation have been made but no actual resolution. We have damp due to a badly installed ceiling fan that floods the bathroom and cuts the electric to the upper floor of the house every time it rains. This has been ‘fixed’ around 4/5 times.We have had to pay thousands of pounds for drainage and levelling of the gardens as the customer care and site managers deemed a brick filled swamp ‘an acceptable garden’We have a delaminated external door that was mentioned just over 2 years after purchase, no help was offered for such an issue just directed to the manufacturer. Be warned, the complaints procedure is not documented. There is no policy and when one is requested you will get a half baked response and talked to like a child. There is also no time constraints on resolving any issues you may have. The customer care team is ran so lean that nothing will get resolved for at least two weeks no matter how good they are, it takes 10 days to respond to email requests. If you choose to contact the complaints team, you will be expected to write a formal letter, in 2024, but you will not get a written response. Instead the response will be a phone call (which means you have nothing to escalate the complaint) and will be sticking plasters instead of repairs.100% the worst customer service I have ever received.

Jordan · 3 June 2024

★★★★★ 5/5

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New home at Winnington Place

New home at Winnington Place. I moved in to my beautiful new home at the end of March. From the moment I came to the sales appointment for a general enquiry right upto my 4 week review the service, support and advice I have been given has been exceptional. Marie and Kelly from a sales perspective have been really helpful, clear and always prompt. Their honest and friendly nature was so beneficial right upto receiving my keys. It gave me peace of mind. Meeting and the site managers Keith and Scott was also really reassuring. They are friendly but also highly professional. They respond quickly to any minor queries and are helpful and reliable. The quality of the build and the finish is amazing. I highly recommend the development at Winnington Place - you will be really well taken care off.

Amber · 16 May 2024

★★★★★ 5/5

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Peter Giddins was absolutely fantastic

Peter Giddins was absolutely fantastic! He was incredibly professional and attentive Customer Service Technician. He’d seen an opportunity to see us earlier than expected which was a very welcome surprise as it meant I could carry on with my day. We had two doors which, as the house had settled, started to stick. The en-suite especially was sticky. Peter talked me through the work needed and got stuck in straight away. I felt immediately comfortable with his service, so was happy to leave the door open so he could get to work. In less than an hour he was finished. The doors are perfectly able to close which is a massive weight off of mine and my boyfriend’s shoulders. Really appreciate all you help and if I needed anything again, would hope you’d be available.

Jayne · 16 May 2024

★★★★★ 5/5

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Two very happy Crossfield developement home owners

We bought our new Anwyl Home on the 9th February 2024.The whole buying process was smooth and Debbie(the site saleslady),was very helpful all the way through,and sorted any problem very professionally,she was brilliant.The house type we bought is a Hartford,and we love it.Everything about it is great.The size of rooms,the small details,and the build quality.Ian, the site foreman was always on hand to help,and sort out any snags that you always get on a new build.Thing is,there wasn`t many at all,such was the quality of build.My wife and I would give Ian 10 out of 10 for the service he gave us,whilst we have known him on site.We have had a good few new builds in our time,and we both agree ,the lovely Anwyl Home that we now live in,is one of the best if not THE best.Thanks,to all team at Anwl Homes.

Mr · 15 May 2024

★★★★★ 5/5

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Tony from customer care came out to…

Tony from customer care came out to touch up some shrinkage on our stairs and did a fabulous job. Customer care arranged someone quickly and Tony was friendly and professional and did a great job. We are really happy with the house and after care.

Sarah · 3 June 2026

★★★★★ 5/5

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Replacement Front Door.

Replacement Front Door.Peter was polite, quiet and explained everything he was doing as he went along. He kept his work area tidy as he went along too. After completing the job, he cleaned up thoroughly and showed me the cause of that the problems ( door difficult to close and lock, rubber seals falling out and rain water seeping in under the front door) had been on the parts he had had to remove. He also worked through his lunch break because he wanted to complete the job before he stopped to eat. He was very grateful for the brews I made for him. Job Well Done.

Gillian · 2 May 2024

★★★★★ 5/5

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Purchase and moving in then to snagging

All of the staff we have dealt with have been brilliant. From purchasing and keeping us updated on what the Anwyl Solicitors are doing and then looking after us after we moved in with some little snags we had. We are in the oaks site so a big thanks to Kerry in Sales and Tom from the site team for being in the end of the phone or email to help us out.

N/A · 24 August 2024

★★★★★ 5/5

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Winnington Place

I have recently bought a new home at Winnington Place and my experience with both the sales and site team has been brilliant. I had previously been very let down by another developer, so I was cautious initially about going for a new build, but Marie and Kelly were wonderful throughout the stressful buying process and kept me up to date constantly. As I was buying by myself, they were sensitive to the fact it could be overwhelming process and I feel went the extra mile. Since moving in, the site team Scott and in particular Keith, have gone above and beyond to look after myself and my neighbours. Any snags I raised have been quickly dealt with and to a high standard and again, nothing has been too much trouble. I’m really happy in my new home and love the environment that has been created by the whole team.

Katie · 17 April 2024

★★★★★ 5/5

Trustpilot

Had an issue with the bath seal

Had an issue with the seal around my bath coming away. Anwyl sent Paul who was a proper professional. He was very polite and courteous, explained the cause and what he was going to do to fix and was in and out with no mess in a few hours.

CW · 18 August 2026

★★★★★ 4/5

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High build quality & efficient service

I bought one of the Victoria Mills properties. The customer journey was great, Gyllian was always on hand to help, support and efficient with updates. The overall build of the property is great quality! However, when I moved in there were a few problems which I felt should have come out of the tests prior completion: 1.Water leak in spare bedroom ensuite to kitchen; and 2. Electrics didn’t work on the ground floor, the level of service was inadequate for this issue as I was told it wasn’t, yet electrics were not functional. (The site electrician confirmed there were no issues after inspection/tests, but the issue remained. The issue was ‘found’ and resolved when my step-dad showed the problem I explained). As a result, I was unable to move in as I work from home most of the time and felt wasn’t acceptable with it being a new build with vigorous build stages and mortgage payments had started. Only other minor problem I had was, I wasn’t given any notice for the last of my snags. I was away with work for 5 days and had come back to the work being completed and the lights left on in my house. I hadn’t consented to this, and would have rather been in when the work was taking place. Despite this, the quality of the build is very high, the team were very efficient in completing the snags and 2 initial problems, and still to a exceptional standard. The team are very friendly and always on hand to help. Big thanks to Isaac and Andy (and team) for all their help!

Rachael · 8 April 2024

★★★★★ 1/5

Trustpilot

Greedy and dishonest

Greedy and dishonest. Just sold on some scrubland to an unscrupulous greenbelt company so they cam make some extra money. You will probably find them ok at first but this is what they will do to you later and leave you paying forever afterEDITAnwyl have asked for more information.The patch of land at the bottom of our estate is an open area of scrub with a fenced paddock that nobody uses. We all paid towards a protective area for badgers, which was fine.Anwyl have now sold on that land to a green space company who a free to charge whatever they want for made up surveys and cutting the grass. They have also hacked a hedge with a tractor cutter leaving it looking destroyed. Anwyl have done this for their own profit. GreedyEdit, no it does not help. Greenbelt were never mentioned at the time of reservation or purchase so that's a lie.

Gareth · 4 April 2024

★★★★★ 5/5

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Chris to the rescue!

Today, Chris visited our home to fix a crack in the plasterboard of our living room wall. The crack had been previously corrected at least twice before, which Chris noted and decided the best course of action was extensive removal and replacement of plaster finish including scrim. Chris was really friendly and helpful and his build knowledge was fantastic, he even offered some advice on some other DIY jobs that we have ongoing in our home, which we were really grateful for. Chris did an amazing job with correcting the wall - you wouldn’t know that there had ever been an issue! He painted the area with the new living room paint colour and left it very clean, neat and tidy! He made our 14 week old daughter and smile and giggle and was lovely with our dog too! Thank you so much Chris, we really appreciate all your efforts and you’ve done a brilliant job!

Beth · 27 March 2024

★★★★★ 5/5

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Paul/Tony/Chris

Paul, Tony and Chris took care of some snags. Really professional and friendly team. Work was completed to a very high standard as usual. Thanks.

Daniel · 2 October 2026

★★★★★ 4/5

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Beautiful Estate

We have just been handed over the keys to our Anwyl new home (The Lymm) at Alexander Gardens. The location, site plan, the lovely green areas, the range of house styles on each street, the calmness of the estate and easy access to transport were attractions. Thanks to Jason (sales office), who has been so approachable, kept in touch regularly from day one: responded to our queries promptly, took the time to answer our questions and been available to help where he could. We are just moving in so we have little to say about the aftermath of moving in. That said, we are pleased so far except that we would have loved to have a storage downstairs.

Win · 25 March 2024

★★★★★ 5/5

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Stonebridge Fold

We bought a new-build home on the Stonebridge Fold estate in Longridge. We absolutely love it!Debbie was amazing and held our hand through the entire buying process. She was always available to answer questions and keep us informed of what was going on.Anthony and Mike have also been great and helped us with getting to grips with our new home. It's given us peace of mind knowing that we can contact them if we're unsure about anything.10/10 experience! Would definitely recommend 😄

Ashley · 22 March 2024

★★★★★ 5/5

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Custom care team recognition

Avery big thank you to the 2 gentleman from the customer care team, Richard and John, for the works they completed in the house today. They were very professional, courteous and kept us informed through the day of the works schedule.

Mr · 30 September 2026

★★★★★ 4/5

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Declan was very easy to get hold off

Declan was very easy to get hold off, he always responded promptly to queries. He's very friendly and will do his best to help.

SNF · 3 October 2026

★★★★★ 5/5

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Josh & Rich : Excellent custom service

This is the second time we have had Josh & Rich round to carry out some work on our property and we are once again very happy with their professional manor in completing the jobs. Both arrived on time both days and carried out the job thoroughly. Rich was very informative & helpful with the paint colours and completed the job to a very high standard. Thank you Josh & Rich!

LHS · 19 August 2024

★★★★★ 5/5

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Paul Higham is a credit to Anwyl.

We had a few issues within our property, which Anwyl were eventually to happy to resolve and correct.Paul Higham came out on Monday morning to replace a skirting board in the en-suite and repair the skirting boards near the front door and touch up the scuffs on the wall in the en-suite. Paul was on time, very helpful and explained everything he was going to do.Nothing was too much hassle nor trouble for Paul on Monday. He took his time and didn’t rush any of the works carried out and made sure I was happy with it before leaving. Paul was a great help fixing the issues and putting them right. He made sure the area he worked in was left clean and tidy which is a bonus in itself.Paul is a credit to Anwyl and goes above and beyond.

B · 28 February 2024