Anwyl Homes Ellesmere Port reviews

★★★★★ 5/5

Trustpilot

We purchased our house on the Fairways…

We purchased our house on the Fairways estate in Handforth in March this year, with the intention of setting up a supported living arrangement for our son and two other adults with disabilities.Anwyl Housing have made the potentially stressful process of buying a house as straightforward as possible. The sales staff have been extremely helpful, and have kept us fully informed at all times.The quality of the build is very good; we are very impressed and delighted with our new house. There were obviously a number of snags which needed addressing, but the site foreman Gaz, along with Joe, could not have been more attentive. All of the snags have been successfully attended to, and Gaz and Joe also very kindly completed a few additional tasks for us.Overall, we have found the whole process of buying a new build property from Anwyl reasonably stress-free and straightforward, and would recommend them without reservation.

Trevor · 19 June 2023

★★★★★ 1/5

Trustpilot

Anwyl Homes, not for me!!!!!!

I’ve been in my new house at Mill Green Warton for nearly six months, we’ve had umpteen snagging jobs which you can expect on a new build, the problem is they take so long to get resolved and when they do the workmanship is atrocious .Ive been waiting for a new garage roof which has been an issue since March, along with other major issues such as a bung being left in our main drain blocking the drain for several houses, this meant my lovely back garden had to be run over and dug up to access the drain quickly and this meant there digger had to come through my back fence to the garden,the grass which was relaid because the digger ran over it has been replaced by a poorer quality of grass and the lawn is now uneven due to the digger going over the garden.There is also light switch in the wrong place in our hallway but I was told by an embarrassed electrician “ it’s on the plans” all this (and more) making my experience of Anwyl homes a miserable one.The flooring that was put down in the hall and kitchen was put down the wrong way, we out of frustration just said leave it, some of the tradesmen who have worked on this estate should be ashamed how they have left some of our homes, the paint work is a disgrace, our outside back door has just undercoated on it for months, the brick work on the post at the front of our house crumbled and came away with the touch of a finger, knowing what I know now would I have purchased from Anwyl homes a definite no, would I recommend Anwyl Homes to any future buyer, never stay well away you have been warned.I have text/wattsapp messages sent to management with timescales of how long jobs are taking, again I invite Anwyls Senior managers to come round I’m quite willing to show them everything.PS - Anwyl homes have asked me to go into more details of this review, I hope this update helps them, Anwyl feel free to contact me anytime.

Paul · 19 June 2023

★★★★★ 5/5

Trustpilot

Excellent customer care

Excellent customer care from Gareth Foster after moving. There were quite a few snagging issues, but Gaz was very responsive and helpful in getting things sorted.We had multiple build delays amounting to three months in total, which caused a lot of upset and expense, and initially there were a lot of snagging issues, which have taken a while to clear, but Gaz was great in arranging fixes, and went the extra mile by sorting skips for rubbish disposal and other things, which was much appreciated.5 stars for the customer care from Gaz and Joe Turano, as well as the sales team who were very helpful.

GB · 16 June 2023

★★★★★ 5/5

Trustpilot

Anwyl have been superb in our house…

Anwyl have been superb in our house handover and handling. Fealan in particular has been very helpful and always got everything sorted for us. Would 100% recommend. 22 Goodwood Drive, Burscough

Pedro · 15 September 2026

★★★★★ 5/5

Trustpilot

Isaac, Victoria Mills

Got the keys to our new house a few weeks ago. There were a couple of small snags which I was initially worried about... Then I met Isaac. What a man. Nothing was a problem for him. He listened to my concerns and made sure every thing was tip top. He is an absolute building site super star. If only every one was like him. 5 stars, would have been even more if it was an option. Thanks Isaac, you have been amazing.

Paul · 4 May 2023

★★★★★ 5/5

Trustpilot

Top marks for build/snagging team - Nil points for sales/service team

I initially thought I was writing a review specifically for Lee who did some snagging today, he was great, very helpful and professional and clearly wanted to do the best job possible, would highly recommend. Thank you Lee!The 5 stars are for the building/site team who have all been amazing, great guys and all very professional. The Sales and customer service (non existent) front end teams (I did not speak to anyone in back office so don’t want to tar them unfairly) are shockingly bad, there are too many examples to write to explain why I spent most part of a year stressed and in tears many times (and I’m not a crier). The house and site workers are amazing, I’m very happy with my home and no majors issues thus far, minor issues dealt with with no hassle. Would I buy Anwyl again? No, I couldn’t go through the stress of having to deal with the sales office again.

Ms · 21 April 2023

★★★★★ 5/5

Trustpilot

Richard Nelson, Lee Ashworth, Josh & Chris Appleton

Richard and Josh were really great. They were keen to get our issues resolved and we're very helpful & thorough. Thanks very much.Josh also assisted a few weeks ago with our bathroom and had the same positive attitude during that appointment. Thanks again Josh.Chris Appleton came to fix our gate. He was very helpful and couldn't do enough for us. Thanks Chris! Lee Ashworth also attended to fix several things in the kitchen. Thanks so much Lee!

Charlotte · 14 July 2023

★★★★★ 1/5

Trustpilot

Not so great after all...Infact it gets worse by the day

Update - Further to the below the door has eventually been fixed. HOWEVER - I am still waiting on them fixing an issue with the bathroom that has the risk of backflow - this was emailed to them 3 weeks after I moved in a full snagging report was sent to them. They are now claiming it was never logged and as I'm now out of warranty they won't address it. I've sent them the email with the snagging report but this again shows the poor level of customer care - if you are buying from anwyl I fully recommend an independent snagging report and make sure everything is fixed within 4 weeks don't let it go beyond that and have to deal with 'customer care'Update - Beware of Customer Care - after the 4 weeks builder review its shocking!! They don't reply to your emails - from the moment we moved in our side external door has never closed properly catches on the frame - 2 years later after an anwyl technician and some one from IG Doors coming out to the property the issue is still not fixed. Door was supposed to be getting replaced anwyl rocked up the other day to fix but didn't have the door - apparently it was supposed to be delivered to the property address. No communication from customer care to advise this was happen and no email from anwyl since to apologize for the mix up! Door tuned up today but still no communication from anwyl after I sent an email raising a complaint! The builders and technicians are lovely but Anwyl customer care really lets them downGreat experience overall - Lorraine has been great, keeping us up to date on the build to helpful advice on our options (karndean flooring in hallway was an excellent shout - if we had gone with carpet it would already have been ruined 🤣) Issue with spacing for washing machine and tumble dryer was promptly resolved. Site manager and his assistant were great at meet the builder meetings and home demo! So informative and dead friendly! We love our new home!!

Anon · 13 April 2023

★★★★★ 5/5

Trustpilot

Issues resolved!

We've had a couple of issues with both the front door and side/back door but Anwly have resolved the issues, the guy who came to rectify the lock knew exactly what he was doing and knew exactly what he was talking about, he said previously he was a locksmith think his name is Lee Ashworth? Thank you Lee.

Dp · 15 August 2024

★★★★★ 5/5

Trustpilot

Great Customer aftercare

Anwyl Customer Care quickly resolved an issue with cracked tiles in our bathroom and the plumber, tiler, and Customer Service Technician were brilliant on the day. They were considerate and friendly and did a fabulous job. Special thanks to Paul Higham, Customer Service Technician for making sure our bathroom was left like new and arranged for the plumber to come whilst he waited to carry out the necessary work.

Sarah · 17 January 2024

★★★★★ 5/5

Trustpilot

Technicians

Technicians - Richard / Paul / Lee / all 3 technicians are Very professional at there work, Anwyl own technicians take great pride in what they do and to complete the work to the good standard it should be ,they have been working through quite a lot of snags and doing a excellent job each time they visit, they are always on time, they always make sure that all the areas are clean after finishing. thank you Richard, Paul, Lee

Richie · 12 March 2023

★★★★★ 5/5

Trustpilot

Thank you Richard

Richard arrived right on time and quickly got straight to work on the front door. He talked me through what he was planning to do and checked that I was happy with this. The finished job was fantastic and I am so pleased with how the internal side of the door looks. Thank you Richard Nelson. - Sophie

Sophie · 1 August 2024

★★★★★ 5/5

Trustpilot

The Fairways experience

We received a new house in December, and this is the first time we bought a property when we came to the UK. We hired a surveyor and found some snags. I was a little worried at the time, but luckily Isaac is here, he is very professional, friendly and helpful, he followed up and arranged all repairs for us along the way, very efficient, we are very happy. Everyone on the site team is great, especially Isaac, Helen and Sarah.

Yandy · 13 February 2023

★★★★★ 5/5

Trustpilot

Richard was brilliant

Richard was brilliant - friendly, clean, attentive, professional and got the job done in no time! Thanks ever so much, you are a credit to the Anwyl team.

William · 27 May 2026

★★★★★ 2/5

Trustpilot

Regret buying through Anwyl Homes

Sales team at Victoria Mills Holmes Chapel such as Tom and Alex were great. Big delays in completion of the house being build cost us thousands more! Once we had the keys they don't really care about your concerns. Issac helped where he could but the complaints procedure are poor and they don't resolve anything. Really poor driveway and I regret the whole experience with Anwyl at Victoria Mills. I wouldn't recommend unfortunately.

Marcus · 29 August 2023

★★★★★ 5/5

Trustpilot

Great Job!

Pete was a really polite and respectable bloke who came and attended to some outstanding jobs at the property yesterday. He was punctual and informative about what he was there to do. He shown me his workings before he left to which I was very happy with!Very happy to have had Pete help out!Thanks Pete 😃

James · 13 August 2024

★★★★★ 5/5

Trustpilot

The Fairways experience

We have recently moved into our new home on the Fairways in Handforth. We have not owned a new build property before but the whole process with Anwyl from reservation to moving in has been faultless. The sales team were absolutely excellent - specifically Sarah, Helen and Alex. They were professional, friendly, helpful and supportive with our concerns and queries. Most importantly, we cannot praise or thank Gaz, our site manager, enough for all of his patience, hard workand enthusiasm in making sure our house was perfect both when moving in and subsequently. He has dealt with any concerns and issues we have had with the house promptly, professionally and always with a smile! Nothing seems too much trouble and we are so grateful. He is without a doubt the best part of our experience with Anwyl thus far.

Sarah · 27 January 2023

★★★★★ 5/5

Trustpilot

Highly recommend

We recently moved into our beautiful Anwyl home on the Priory Gardens development. We are absolutely made up with the house and it’s position on the estate overlooking fields. The sales team really looked after us - Steph and Sam were so lovely and kept us regularly updated re progress. They were so good when we encountered a bit of a bump early on in the process and we were so grateful. Nigel also needs a mention. He was also lovely and really helpful. The house is really good quality and even the meter fitter from United Utilities told us that they are a very good builder. I highly recommend Anwyl to anyone looking for a new build or moving to lovely Burscough!

Wendy · 23 January 2023

★★★★★ 5/5

Trustpilot

Thank you Paul

Paul (customer care technician) came to our house to resolve a couple issues. He was very helpful and fixed our doors and plinth to high standards. I appreciate his help.

Tooba · 29 August 2026

★★★★★ 5/5

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Lee Ashworth

Lee is a very proficient technician for Anwyl. He takes great care with the preparation of surfaces before starting any work and is neat and tidy.

Susie · 5 June 2026

★★★★★ 5/5

Trustpilot

Lee Ashworth - Technician

Lee’s manor, politeness, attention to detail and workmanship is outstanding. Lee has been many times to our property and every time worker hard and provided work that anyone would be proud of! Lee is always welcoming and explaining what he is going to do and then what he has done, which gives us that piece of mind that the jobs have been completed to the highest level. Really grateful for the work you have done to make our house a home.

Liam · 14 December 2022

★★★★★ 5/5

Trustpilot

Professional service throughout.

We had a door that wouldn’t shut properly, I called Anwyl homes to book a technician in to fix the problem.Anwyl sent a gentleman named Paul Higham to carry out the work.Paul was very profession, communicated clearly the work involved and the timescale it would take to complete. Seeing as the door was scheduled to be removed for most of the day, Paul advised that we remove the children from the home as it’s -3 outside, he used the side access oppose to walking through the house multiple times and cleaned up after himself, along with painting the door frame before he left.If only all work men that come to your home was as good as Paul, the stress of work being carried out wouldn’t exist! Very happy customer and thank you Anwyl homes for such a professional service!

Leighton · 14 December 2022

★★★★★ 5/5

Trustpilot

Victoria Mills Holmes Chapel

We had a few hiccups mainly on the snagging list, thenIssac came along and got everything sorted out, very professionally and very efficiently. He is a great guy who puts his fantastic personality fully into his job, which is unusual nowadays - Thanks Issac for all your help!I must also add that overall the buying experience with Alwyn has been a good one and as such adding Issac to Alwyn that’s why I have given 5 stars.

Ben · 21 March 2023

★★★★★ 5/5

Trustpilot

Friendly and helpful team

Marie and Kelly, the sales advisors, were very welcoming and informative. Very patient as I spent ages choosing my kitchen and bathroom options.Scott and Keith, the builders, have been excellent in fixing little snags. I was worried some jobs would be too small to bother mentioning, but they've always been happy to help.Neighbourhood is quiet and pleasent. House keeps warm well. I'm enjoying my time living here.

ST · 11 December 2023