Trusted Agent profile · Ellesmere Port
★★★★★
1,016 reviews across 2 platforms
Rossbank Road, Ellesmere Port, CH65 3AN
Part of Anwyl Homes, see every office.
Anwyl Homes's office in Ellesmere Port, at Rossbank Road, is rated 4.6 out of 5 across 1,016 reviews on two platforms, including 6 Google reviews rated 4.0.
Every review we hold for the Ellesmere Port office, from every platform, shown as written. First names only.
5/5
TrustpilotLee Ashworth & Josh went above and…
Lee Ashworth & Josh went above and beyond and sorted it all out for me.I am all praises for these highly professional technicians. They do the job perfectly well and to the highest standards. Very much approachable, I felt thoroughly informed and all was explained to me . I have a huge respect for them . Thanks Josh & Lee. Stay blessed. Keep up the great work
5/5
TrustpilotLee Ashworth is a credit to your company
Lee was friendly, courteous and a true professional. The work was carried out to a high standard whilst he explained in detail what he was doing and why. Lee Ashworth is a credit to Anwyl, he gave my dog a treat and made small conversation to make me feel at ease whilst he did the work needed to a high standard. Thank you Lee.
Thank you for your lovely review about one of our Customer Service Technicians, Lee. We have passed your comments on to him and it is much appreciated, thank you.
5/5
TrustpilotChris was fantastic really thorough in…
Chris was fantastic really thorough in his work & really helpful
4/5
TrustpilotLee Ash was brilliant on informing me…
Lee Ash was brilliant on informing me on the issue with my door and he reassure me that he will contact the company to install a new one and for the meantime while I wait for the replacement he applied some sealant so no water will come in.
Hi Elinn, we were sorry to hear you need a new door, we will sort this as soon as we can. Lee also really appreciated your comments, thank you.
1/5
TrustpilotHandforth Fairways Development.....
We bought a house at the Fairways Development in Handforth. Everything was great until we received the keys. Far from “thoughtful homes”. They do not care about the customer after they have completed on a home. They don’t answer the phone, trying to get in contact has been extremely challenging. Since we have moved in trying to get things fixed has been a constant battle. Majority of problems raised at key release still remain unaddressed.
Hi Sam, we're really sorry to hear this, and we are very happy to help, however, we are unable to find a property at this development registered with your name. Please get in touch with Customer Services on 03300 244955 or by emailing customer-care@anwyl.co.uk and we will be able to help.
5/5
TrustpilotSnagging issues sorted.
My snagging issues were tackled by Chris Appleton today, and I am delighted with the job he's done. He was courteous and helpful and worked very hard to achieve a great result. Brilliant Chris - thank you very much.
5/5
TrustpilotChristine Burton
The technician arrived on time. All his work was satisfactory he was polite and helpful
Thanks Christine
5/5
TrustpilotI recently moved into my new home at Victoria Mills
I recently moved into my new home at Victoria Mills and have been very happy with the process from the beginning to snagging issues which were resolved quickly. A special thank you to Gyllian, Lauren, Issac, Andy, Mark and Tom, you have all been professional, courteous, helpful and friendly. Thank you.
Hi Marilyn, thank you for taking the time to leave this review, the team at our Victoria Mills development were made up. Thanks again.
5/5
TrustpilotChris was very helpful and did a great…
Chris was very helpful and did a great job.
5/5
TrustpilotExcellent Service
Richard Nelson came to fix our bedroom door, he went above and beyond what I expected, left the place tidy and before he did the work he explained everything in detail. Thank You Sooooooo much Richard
Hi, thank you for your review about Richard, one of our Customer Service Technicians, it is appreciated.
5/5
TrustpilotTop job by a top man
Lee Ashworth took every step to ensure the door was fitted with the minimum of disruption and went the extra mile to ensure the surface on the front door was restored to an optimal finish. Thank you Lee much appreciated.
Hi David, thank you for this review, Lee certainly is just as good with a paintbrush as he is with a screwdriver. If you haven't already, please contact Customer Services to book an appointment for any additional work that is needed.
5/5
TrustpilotThank you John!!
John the assistant manager at Alexandra Gardens has been brilliant with any minor issues we have had since moving into our new home. He is very approachable and helps out where he can. You’re a credit to Anwyl John!
Thanks Aiden!
4/5
TrustpilotThank you!
I would like to say a big thank you to Ken and David in Sales, and Ben and his team on building our beautiful new home in Llay, Wrexham. You are all a credit to the company. We was kept informed from beginning to end. All the team was on hand for support and advice, and anything that needed rectifying. I would definitely recommend buying an Anwyl home. 😁
Hi Julie, thank you so much for your lovely review. At Anwyl Homes we work very hard to support our homeowners through the purchase process and provide them with a lovely new home. We will pass on your comments to the team at our Maes Y Rhedyn development. We hope you enjoy the Festive Season in your New Home, Best Wishes from all at Anwyl Homes.
5/5
Trustpilotsnagging work
Joe Tuano has been very helpful in the whole process of snagging work. He was contactable by private number when required. Helen, Lauren and Sarah in the office were also helpful. Helen did a great job in the initial stages so we could make our mind. Thank you All
Hi Sohail, thank you for leaving this review about our sales and site team at our Fairways development, it is appreciated.
5/5
TrustpilotA huge thank you to Chris Appleton & Michelle Pennington
A huge thank you to Chris Appleton who did an amazing job of tidying up our window sills….they look amazing now and such a helpful, friendly guy! And also to Michelle in Customer Care who manages to make you feel like nothing is too much trouble, thank you both! Michaela & Andy at plot 351 Croes Atti x
Hi Michaela & Andy, thank you for your review about two of our Customer Service team, we have passed your comments onto them and they really appreciate it!
5/5
TrustpilotChris Appleton
Chris Appleton, the technician who came to sort out some tiling for me today, was a rare bright light, shining even brighter amongst the usual dullards that Anwyl employ. Chris did his work with care and attention to detail. The rest of the organisation could learn much from him. Thanks Chris.
Hi Keith, thank you for taking the time to leave this review, we're sorry you haven't been as happy with all our team but we're glad that you were happy with Chris.
5/5
TrustpilotMastic and door fitted
Great and friendly Peter was very good at his work and would listen, help, and sort out all work needed in a professional and honest way. Thanks for a great job once again.
Thanks Steven
5/5
TrustpilotGreat experience with customer care
We’ve been very impressed with the standard of customer care from Anwyl. Michele always responds to emails within the window stated and has been fantastic in organising any necessary work. Thank you also to Lee for the 2 appointments he attended to rectify the painting on our front door. He arrived with all the kit and materials to do a thorough job. We saw him take great care with finishing to a high standard and are really pleased with the work.
Hi Lauren, thank you for leaving this review about our aftercare team. They all work really hard to provide a great service to our customers so it's great when they receive these reviews. Thank you.
5/5
TrustpilotGarden access gate repair.
Minor, nuisance, issue with our side access gate. Thanks to Customer Services, Michele for arranging a visit by Technician Josh Hough. Josh had the realignment sorted in a few minutes and replaced a broken closing batten to finish the job off properly. 5 star customer service from the Anwyl team. Thanks again Josh and Michele.
Hi David, thank you for your kind comments about Josh and Michele and good to hear your gate is fixed!
5/5
TrustpilotQueens Meadow
We moved in to the Queens Meadow estate, Shavington, in June 24. Our experience with Anwyl has been exceptional throughout the entire process and we have absolutely made the right choice of developer. I have a good friend in the building trade, who told me which developers to go with and who to avoid. We are so glad he recommended Anwyl as one of the good ones.After sales has been above my expectations. The few snags we have had have been fixed within a couple of days of reporting them. Neil (Site Manager) and Sam have dealt with them timely and professionally and we cant thank them enough
Hi Paul, thank you for your review about our Queens Meadow development, we immediately passed your comments on to our team there and they really appreciated it, thank you.
5/5
TrustpilotWe have recently exchanged on a plot at…
We have recently exchanged on a plot at The Oaks at Rossbank in Ellesmere Port. We have dealt with Carol since the beginning. She is warm, friendly and very knowledgeable. We are only at foundation level and have a long way to go but feel we are in safe hands with Carol for the rest of our new build journey. Helen and Mike
Hi Helen & Mike, thank you for leaving such a positive review, it is appreciated so much by all our team when they can see their attitude and approach has made such a difference. You certainly are in safe hands! Thank you.
5/5
TrustpilotHighly recommended
Chris was friendly and professional in his work. Punctual and helpful. He spent time explaining things and was very efficient in completing the work. Went above and beyond and I'd he happy to recommend him.
5/5
TrustpilotNew Anwyl property
We bought an Anwyl property in July 2024 in Winnington and all staff have been absolutely fantastic, very professional and courteous too.Our first contact was with Marie and Kelly who couldn't have been more helpful acting in a friendly and professional manner from start to finish.Once we moved in to the property we dealt with the on-site managers Keith, Andy and Scot who have also been incredibly helpful, courteous and very professional. We had a few very minor snags (to be expected with a new property) and the on-site managers very quickly rectified these minor problems with an extremely high degree of professionalism and efficiency and very importantly, to our personal satisfaction.We have absolutely no issues in highly recommending Anwyl to anyone who is looking to buy a new property in the Northwich area.
Hi Michael, thank you for your review and your recommendation! Our team at Winnington Place really appreciated it!
5/5
TrustpilotThe whole process of buying our Anwyl…
The whole process of buying our Anwyl home was really stress free. Kerry was very patient and helpful, Ian has also been very helpful in getting us settled into our home. Would recommend over and over again.
Thank you for this review about The Oaks development, we would happily welcome you over and over again!
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