Trusted Agent profile · Ellesmere Port
★★★★★
1,016 reviews across 2 platforms
Rossbank Road, Ellesmere Port, CH65 3AN
Part of Anwyl Homes, see every office.
Anwyl Homes's office in Ellesmere Port, at Rossbank Road, is rated 4.6 out of 5 across 1,016 reviews on two platforms, including 6 Google reviews rated 4.0.
Every review we hold for the Ellesmere Port office, from every platform, shown as written. First names only.
5/5
TrustpilotFixed bathroom ceiling
Chris came to fix our damaged bathroom ceiling 6 weeks sooner than expected due to a cancellation. He was friendly, efficient and very thorough, removing and replacing the damaged section as opposed to patching it up. Looks perfect now. Thanks Chris
Hi Alyson, thank you for taking the time to leave this review, Chris was made up, thank you.
5/5
TrustpilotPaul was extremely helpful
Paul was extremely helpful. The only technician we have had who has identified issues appropriately and went out of his way to help! We had previously had 5 separate visits re our front door he has now ordered us a new one!Thank you!
Thanks Bethany, I'm sure we will get your front door sorted now.
5/5
TrustpilotFirst contacted Anwyl back in October…
First contacted Anwyl back in October 2023, where I was helped and supported by two lovely Ladies Kelly and Marie choosing my house. The process from choosing to moving into my house was guided and reassuring from both Kelly and Marie and I got the keys to my house within 7 months. Almost been 3 months now since getting my keys where I met the Gentleman’s Kieth and Scott who are the site Managers of the development. The house is Bob on, really chuffed with it but extremely pleased by the hospitality from the people I’ve encountered from Anwyl.
Hi Bradley, thank you for leaving this great review about your experience at our Winnington Place development. We have let the team know about your feedback and they really appreciate it, thank you.
5/5
TrustpilotLee was very helpful and explained…
Lee was very helpful and explained everything throughout his visit. Was very friendly and was great with my very inquisitive puppy. Overall it would have been better to receive a time slot so I didn’t have to stay in all day waiting for the visit, or even a call/text whenever the workmen are on their way
Hi Lydia, thank you for your great review about Lee and we will certainly take your suggestion on board about providing an ETA in future, thank you!
5/5
TrustpilotPete site manger.
After moving into our new home at 12 Easedale Lane Warton Pete the site manager has been a great help. I have asked him on several occasions for help and he has been absolutely brilliant with his response and all his help with our new home. He has made it a pleasure living here and I take my hat off to him as nothing has been too much trouble. Thanks for all your help Pete and making our new home feel like home. Steve & Caroline Taylor.
Hi Steven, thank you for this review about your experience at our Mill Green development. We have passed your comments on to Pete to let him know his hard work has been appreciated.
5/5
TrustpilotFor Josh with thanks
Josh was great. He re-layed the flagging & sorted manholes well.. also have given me great ideas abt other house related projects/ matters. Professional through out. Thanks so v much
Thanks Zahra
5/5
TrustpilotExcellent Job!
Chris has completed his job at a very high standard. Nothing was too much trouble. He was great working around me working from home. Everything has been done to a great level. The doors are fitted much better than the last doors. Really appreciate the hard work Chris has but into this.
Hi James, thank you for this lovely review about Chris. All our Customer Service Team are very aware they are working in your home so it's nice to see that you recognised his efforts. Thank you!
1/5
TrustpilotPoor customer service
The cement sealing around the house has been done very poorly, and there are obvious gaps and unfinished areas. Because of these gaps near the roof above the front door, bees are now entering. Then I contact the customer service, they ask me to call out own contractor filling under 2 years warranty.
5/5
TrustpilotLee Reynolds
Lee Reynolds was great when he came to have a look at the stain around our extractor fan. Was really helpful and quiet as I was working from home at the time.Also tightened our toilet seat for us without asking which was a godsend as it was annoying the life out of me!
Hi Sophie, thank you for your review about Lee, it's great to read how helpful he was!
5/5
TrustpilotExceptional Customer Service
We recently had the pleasure of moving into a new house in Cross Field, Catterall, that exceeded all our expectations.What truly stood out during this entire process was the exceptional customer service provided by Debbie since the first day we came to the show house, following by Jill at the end of the purchase. then Ian, Joe and all the team on site. Their professionalism and dedication were evident from our first interaction. Ian, the site manager took the time to address all our questions with patience, making the home-buying experience feel personalised rather than transactional. It’s rare to find a site team that is as caring and attentive, and they made it clear that our satisfaction was their top priority. We appreciated the follow-up after the purchase. The team ensured that any minor adjustments or questions we had were handled without delay. This commitment to customer service reinforced our belief that we made the right choice to buy a house from Anwyl.Thank you so much for our beautiful home Jon & Maria
Hi Jon & Maria, thank you for taking the time to leave this review about your experience at our Cross Fields development. We wish you many more years of happiness in your New Anwyl Home!
5/5
TrustpilotSticking front door lock
Chris Appleton came to repair our front door lock today. Very professional and careful worker. Attention to detail and care for property excellent. Lock fixed and door no longer sticking. Thanks Chris
Hi Elaine, thank you for leaving your review about Chris, one of our Customer Service team, much appreciated!
5/5
TrustpilotWinnington place …
From day one the team at winnington have been amazing . Lead by Scott and Keith and the girls in the sales office, everyone including the workmen on site have been warm and welcoming and super helpful no matter what we asked or wanted. The quality of the build is second to none and the estate whilst a working site still is kept beautifully clean at all times . The team even managed to bring forward the build ahead of time to work with our sale . Such a personal touch sharing the teams mobile numbers and the after care help and manual is supportive and really helpful . Really impressed would definitely recommend .
5/5
TrustpilotCustomer service technician
Customer service technician, Lee Ashworth has just been to Lawrence Gardens to repair a floorboard and define what’s needed to fix the internal garage door. Lee was very polite, friendly and especially knowledgeable about fire doors - looking forward to Lee returning to fix the door with his expertise.
Hi John, thank you for taking the time to leave this review about Lee, we're sure he will be back soon to sort the door!
5/5
TrustpilotVictoria Mills, Anwyl Homes
I moved home at the end of May in to a new Anwyl property. From the start of the buying process through completion and final snagging I have had superb service. Gyllian in the sales team held my hand throughout the purchase of my property and beyond and she was amazing. Isaac and Andy have ensured since I moved in that any issues (hardly any) were resolved in a timely and efficient manner and went above and beyond with the service they provided. I cannot recommend the team on site at Victoria Mills highly enough. 5 stars plus!
Hi Susie, thank you for taking the time to leave this review about our Victoria Mills development, we passed your feedback to the team there and they were made up! Thank you.
5/5
TrustpilotAnwyl Homes - Dalton Fields
When you buy a house, you want to have committed people in place that help sort out any snagging issues without further ado. Elliot from Anwyl was that committed person upon whom we could always rely. He was always only a phone call away when we needed his help. Great work!
5/5
TrustpilotVictoria Mills
We moved in last September on the Victoria Mills development, Gyllian in sales has been extremely helpful with guidance on the purchase, always friendly and happy to help. The site team have been very helpful - Andy and Isaac have been to check for any issues and given advice on various things on the property, where they have sorted some small issues out promptly and never needed any chasing. We are very happy at Victoria Mills and would definitely recommend Anwyl homes.
Hi Tyrone, thank you for taking the time to leave this review about our Victoria Mills development, it was great to hear how helpful our team have been, thank you.
5/5
TrustpilotAfter care Technicians excellent
Thank you to the technicians - Paul Higham and Chris Appleton for the work they carried out for us over the last few days. Both Paul and Chris were punctual and polite and explained fully to us what work was required to rectify the problem. Paul and Chris also left the house tidy every day.
Hi Sion, thank you for your lovely review about our Customer Service Technicians, Paul & Chris. We have passed your comments on to them and it is much appreciated, thank you.
5/5
TrustpilotJust recently moved in to my forever…
Just recently moved in to my forever home on the Queens meadow site in Shavington CW25LS I thought unwound share my experience, The flat is just perfect so well built and perfect in every way, The workmen are always so polite and respectful, my property is directly in Front of the compound, where they meet in the morning they are respectful and never loud, and I have to say I have never heard foul language, site manager Neil and assistant site manager Sam haven both gone above and beyond to help me and the smooth transition on my move, the site is well maintained and is immaculate, well done to all the lads who work on this site what a great team,
Hi Lesley Anne, thank you for this review about our Queens Meadow development, this is one of our new developments so it's great to read how happy you are as one of our first residents.
5/5
TrustpilotGreat job by Josh & Lee!
Josh & Lee were with us today to rectify creaking main bedroom floor, and they were brilliant, friendly, efficient and very tidy! Very happy with the job!
Thank you!
5/5
TrustpilotOur Anwyll at Victoria Mills experience…
Our Anwyll at Victoria Mills experience started with Gyllian in the sales office. From start to finish she was professional, informative and very helpful in helping us make our decision. A great asset to the company. Next we met Issac and Andy from the site management team when they came and introduced themselves and asked to arrange a date for snagging and anything else. They were so very understanding regarding access to the house which was delayed due to a family bereavement. Their kindness and care was truly appreciated. Snagging list was minimal and was done promptly- everyone was efficient and tidy. We think the house is great-the finish, the safety features and at Our Anwyll at Victoria Mills experience started with Gyllian in the sales office. From start to finish she was professional, informative and very helpful in helping us make our decision. A great asset to the company. Next we met Issac and Andy from the site management team when they came and introduced themselves and asked to arrange a date for snagging and anything else. They were so very understanding regarding access to the house which was delayed due to a family bereavement. Their kindness and care was truly appreciated. Snagging list was minimal and was done promptly- everyone was efficient and tidy. We think the house is great-the finish, the safety features and attention to eco features.
Hi Norma, thank you for leaving this detailed review about your experience at our Victoria Mills development. It was great to read that you love your house too. Thanks again!
5/5
TrustpilotOur experience has been great
Our experience has been great from start to finish. We purchased on the Victoria Mills development, sales team (Nigel and then Gylian) have been fabulous and the site team have been exceptional - Andy and Isaac have been a pleasure to deal with. They sorted all the snags out promptly and needed no chasing. Super helpful in their attitude. Quality of the homes is good, built to a decent standard. Not needed anything beyond that from customer care so can’t comment on that aspect but from our experience to date, would recommend Anwyl.
Hi Steve, thank you for taking the time to leave this review about our Victoria Mills development. We immediately passed your feedback onto the team and know how much they appreciated it, thank you.
5/5
TrustpilotGreat custom care received from Josh.
Great custom care received from Josh today one of your Customer ServiceTechnician. Arrived as planned which was a bonus after two no shows from site staff. Explained what snags he was here to sort, checked each area, advised the steps he would take and order he would complete and left the areas all clean. Work completed to a high standard which is great. Very friendly and ensured he removed shoes before entering property each time which many trades don’t bother.
Hi Sally thanks for this review, it was lovely to read how much you appreciated Josh's hard work and cleanliness.
5/5
TrustpilotQueens meadow, shavington
Can not thank Neil the site manager and Sam at the queen's meadow site in shavington enough! They are very friendly and will do anything to help you. Thanks alot guys.
HI James, thank you for your review about your experience at our Queens Meadow development, it is appreciated.
5/5
TrustpilotLea Grange- Minor Works
Paul attended to carry out some preliminary decoration works at the house along with re-sealing one of the bedroom windows. He was very polite and very explained the work and next steps throughout. Paul was extremely professional and his work was of a very high standard.
Hi Dave, thank you for your review!
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