Trusted Agent profile · Ellenbrook Village Centre
Verified
★★★★★
1,157 reviews across 3 platforms
Office 6, Ellenbrook Village Centre, M28 1PB
Sell Well Online's office in Ellenbrook Village Centre, at Office 6, is rated 4.9 out of 5 across 1,157 reviews on three platforms, including 1,023 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the Ellenbrook Village Centre office, from every platform, shown as written. First names only.
5/5
GoogleWe bought a property with SellWell acting as the agent. Then were absolutely brilliant right from start to finish, every member of staff who we dealt with were nice and friendly, and all replied to enquiries very quickly. Mel in particular was brilliant and helped the transaction go smoothly. They were a pleasure to deal with.
1/5
GoogleI would not recommend sell well at all and had a traumatic and stressful 9-month experience with them which resulted in us taking our house off the market with them and going with a different estate agent. I found their customer service to be extremely poor along with their honesty and transparency. At the start, I expressed my anxieties about not finding a property and putting ours on for sale and being in a tricky situation. Karen reassured that they would help “move mountains” but then they never once emailed us or rang us with potential properties they were listing. We agreed to support occasional viewings on evenings or weekends, which actually led to us doing the majority of our own viewings. When we found a property we liked with them, we were then told viewings were full or that there was a 4 week wait for a Saturday appt, no loyalty to us being a client and certainly no ‘mountains being moved’. Poor communication and miscommunication issues. When you speak to anyone who isn’t the director, no one seems to know anything and can’t give an update, instead they always put you on hold and say they need to speak to Mel. Staff even made comments about the notes being unclear on system (probably why mistakes are made). We experienced an incident whereby a male worker told us the bottom of the chain buyer was a cash buyer however there was no accountability or compassion when we expressed our frustration that this was miscommunication they only denied that this happened and even tried to play me and my partner of each other, calling us individually when we requested we wanted to be rang in the evening when we were together to ensure transparency! When the chain collapsed for a second time there again was no compassion for our position. Instead Sell Well priortised the other vendor who hadn't Initially listed with them (unlike us). Also experienced a data protection leak, when we received details of someone elses house sale including full names and addresses by email. Countless lies and excuses that we caught out. Even taking our house of the market was made difficult. However it was the best decision we made. They report that they pride themselves on customer service but all of the above is why we are dissatisfied with the service and why we would avoid any further contact with them in the future and certainly would not recommend! Avoid at all costs!!
5/5
GoogleWe bought a property with SellWell acting as the agent. Then were absolutely brilliant right from start to finish, every member of staff who we dealt with were nice and friendly, and all replied to enquiries very quickly. Mel in particular was brilliant and helped the transaction go smoothly. They were a pleasure to deal with.
1/5
TrustpilotAwful experience... Would not recommend!
I would not recommend sell well at all and had a traumatic and stressful 9-month experience with them which resulted in us taking our house off the market with them and going with a different estate agent. I found their customer service to be extremely poor along with their honesty and transparency. At the start, I expressed my anxieties about not finding a property and putting ours on for sale and being in a tricky situation. Karen reassured that they would help “move mountains” but then they never once emailed us or rang us with potential properties they were listing. We agreed to support occasional viewings on evenings or weekends, which actually led to us doing the majority of our own viewings. When we found a property we liked with them, we were then told viewings were full or that there was a 4 week wait for a Saturday appt, no loyalty to us being a client and certainly no ‘mountains being moved’. Poor communication and miscommunication issues. When you speak to anyone who isn’t the director, no one seems to know anything and can’t give an update, instead they always put you on hold and say they need to speak to Mel. Staff even made comments about the notes being unclear on system (probably why mistakes are made). We experienced an incident whereby a male worker told us the bottom of the chain buyer was a cash buyer however there was no accountability or compassion when we expressed our frustration that this was miscommunication they only denied that this happened and even tried to play me and my partner of each other, calling us individually when we requested we wanted to be rang in the evening when we were together to ensure transparency! When the chain collapsed for a second time there again was no compassion for our position. Instead Sell Well priortised the other vendor who hadn't Initially listed with them (unlike us). Also experienced a data protection leak, when we received details of someone elses house sale including full names and addresses by email. Countless lies and excuses that we caught out. Even taking our house of the market was made difficult. However it was the best decision we made. They report that they pride themselves on customer service but all of the above is why we are dissatisfied with the service and why we would avoid any further contact with them in the future and certainly would not recommend! Avoid at all costs!!
5/5
GoogleI would like to say a massive thank you to Katie in particular who has been amazing throughout, very professional, very helpful and responsive and a great support personally as well as providing excellent customer service and advice. Thank you so much Katie!
5/5
GoogleWe’re glad we chose Sell Well to help us with the selling of our apartment. The whole process can be challenging at times, but their market knowledge and strategic approach resulted in a quick and efficient sale. They expertly handled negotiations and kept us informed throughout the process. Professional, personable, and highly effective, we couldn't have asked for a better agent. I highly recommend their services to anyone looking to sell their property. Thank you, Cris and Monica
5/5
GoogleBought my property from Sell Well , Mel went above and beyond, can't thank her enough a lot of problems further up the chain ( nothing to do with Sell Well ) that finally she got sorted , highly recommend , high friendly standard of service thank you Sell Well and thank you Mel xx
5/5
GoogleJulie was very friendly and professional and told us everything we needed to know about the property
5/5
GoogleSell Well have been excellent throughout the sale of our property, although we had issues with the solicitors, Sell Well remained patient throughout. I highly recommend Sell Well to anyone.
5/5
GoogleWe've had 2 property viewings with Sell Well recently with Jasmine who has been super helpful, friendly and knowledgeable about the properties. Would definitely recommend Sell Well (and a viewing with Jasmine) if you're looking to buy a new property.
2/5
GoogleWhen we first viewed the property I couldn’t fault Sell Well but towards end of the sale I felt as first time buyers we were harassed in relation to completing. The fact that the seller at the top of the chain was heavily pregnant was used against us and trying to make us complete earlier due to this. When we talked to our solicitor it turned out that these completion dates hadn’t even been suggested by the other client. It was a very stressful time for us, I understand we have more flexibility as first time buyers but there was so much pressure thrown at us. I would of appreciated a little bit of compromise from the estate agents as we found we were constantly the only ones compromising.
5/5
GoogleSell Well managed the sale of my property. Incredible service. They created a great brochure for the property and viewing process that I feel increased the desirability of our property, ultimately achieving over our asking price and expectations. Once the sale was agreed they always communicated well, proactively providing updates and checking in. Also supporting in chasing solicitors where needed. Their commission is also very well priced within the market and certainly cheaper than other agents which don’t provide the same level of great service. I would fully recommend! Thanks Sell Well team.
5/5
GoogleSell Well have helped me on my journey to buying my first home. From start to finish I could not fault the service they have provided. On my first viewing of the property the estate agent walked my through in a professional manner. Both Rebecca and Clair have helped hugely along the way. Clair managed my purchase and she has regularly checked in with me and answered any questions I’ve had quickly. She has also kept in regular contact with my solicitors providing updates throughout the process which saved me time and stress. Thanks to everyone at Sell Well who has made this process smooth and as stress free as possible.
5/5
GoogleWhat a fantastic team at Sellwell. I can say that as ive spoken to them all! We have sold and purchased our new property with them. From start to finish we received a 5 star service. The set up on line, the photos were great and we sold our poroperty within the week. Every individual you speak to leaves you feeling positive. We had such delays due to the bottom of the chain buyers, but Sellwell, and I have to mention Mel, were so supportive and chased and chased buyers and solicitors to ensure things progressed. Communication was brilliant. If I wasn't retired, I'd be asking for a job here!! 😁 Thanks again to the team.
5/5
GoogleWe have just completed on the sale of our house with Sell Well as our estate agent. Lots of interest was generated which resulted in three offers received from qualified purchasers. The sale was completed 8 weeks from acceptance of the agreed offer. I have several other investment properties to sell in the Walkden area in the coming months. Sell Well will be instructed in all of these sales. Having previously worked in the industry for a local competitor, I would 100% recommend Sell Well. Thanks again 👍
5/5
GoogleAlways happy to view properties on the market with SellWell, Holly was particularly helpful and knowledgeable yesterday. My own property is on the market with this Agent and so far so good..!
5/5
GoogleJulie was really warm and friendly and kept us up to date with viewings/timings really well
5/5
GoogleJasmin and Katie who first shown us round the house were both lovely and made us feel at ease. All in all it was a pleasant experience working with everyone at sell well and we would definitely recommend them.
5/5
GoogleI dont usually give reviews but I just have to come down here to appreciate Sell well for their efficiency throughout the buying process. Kudos to Claire for her support chasing solicitors and her excellent communication keeping us informed.
5/5
GoogleThe sell Well team were absolutely fantastic throughout the sale and purchase process of our houses. super helpful with everything including a potential hiccups, reassuring through the whole sales cycle. Would definitely recommend Sellwell, and will be using again when we come to move in the future
5/5
GoogleThe sell Well team were absolutely fantastic throughout the sale and purchase process of our houses. super helpful with everything including a potential hiccups, reassuring through the whole sales cycle. Would definitely recommend Sellwell, and will be using again when we come to move in the future
5/5
GoogleKatie and the team are amazing ! The best around ! Their service is unmatchable!
5/5
GoogleWhat a great agent to deal with. They really seem to understand the value of great customer service. Rebecca, Katie and Claire have all provided first class and friendly service. I highly recommend using the services of Sellwell.
5/5
GoogleIt was a nice experience to view a house with Julie, she gave us all the info we needed and some useful tips as well! It's nice when you can have some good time while doing business. Thanks!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Sell Well Online, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send Sell Well Online Worsley a message.
Yes. Sell Well Online Worsley won Trusted Agent in The Trusted Agent 2026 awards.
